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Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Basecamp

    Score8.6 out of 10
    N/ABasecamp is a web-based project-management tool. Basecamp offers features standard to project management platforms, as well as mobile accessibility, unlimited users, and 3rd party integrations. Basecamp is priced by space requirements and concurrent projects.

    $15

    per month per user

    ClickUp

    Score8.8 out of 10
    Small Businesses (1-50 employees)
    ClickUp is a productivity platform that brings together work apps, data, and workflows. Also presented as a Converged AI Workspace, ClickUp eliminates work sprawl to provide context and a single place for humans and agents to work together. The platform currently boasts over 20 million users worldwide. ClickUp Brain² is deeply embedded into the workspace, offering conversational intake for project scoping and autonomous task generation. It can transform brainstorming docs…

    $0

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    Zendesk Suite

    Score8.5 out of 10
    N/AZendesk is a customer support solution with built-in ticketing, conversational messaging, and live chat, designed to help businesses of all sizes and industries deliver personalized service at scale. Zendesk's AI agents are trained in CX to help Service teams resolve customer issues faster and more accurately while still providing a human-centered experience. Zendesk ultimately aims to help businesses improve time to value, reduce effort per ticket, and keep costs low.

    $69

    per month per agent

    Pricing
    BasecampClickUpZendesk Suite
    Editions & Modules
    Basecamp Plus
    $15
    per month per user
    Basecamp Pro Unlimited
    $299
    per month (billed annually)
    Basecamp Free
    Free
    Limited Capabilities
    Unlimited
    $10
    per month per user
    Business
    $19
    per month per user
    Enterprise
    Custom
    Suite Team
    $69
    per month per agent
    Suite Growth
    $115
    per month per agent
    Suite Professional
    $149
    per month per agent
    Suite Enterprise
    Contact Sales
    Offerings
    Pricing Offerings
    BasecampClickUpZendesk Suite
    Free Trial
    YesYesYes
    Free/Freemium Version
    YesYesNo
    Premium Consulting/Integration Services
    NoYesYes
    Entry-level Setup FeeNo setup feeNo setup feeOptional
    Additional DetailsDiscount available for annual billing.20% discount available with annual pricing.
    More Pricing Information
    Community Pulse
    BasecampClickUpZendesk Suite
    Considered Multiple Products
    37signals
    Chose Basecamp
    in my opinion, it is Inferior, clunky, ugly product as compared to the others. I only selected Basecamp on recommendations from someone else who was using it, and have moved on to ClickUp. This Basecamp app failed to notify myself, my teammates and the client so many times, …
    Incentivized
    Chose Basecamp
    I've also used ClickUp and Asana. My personal favorite is ClickUp although it is limited in how it integrates with Slack which caused me to switch to Asana. ClickUp has a ton of features, including on their free plan and in my opinion is much better than Basecamp. Asana is …
    Incentivized
    Chose Basecamp
    Basecamp if far simpler than ClickUp. We use ClickUp to manage our internal task management, as it provides more customization, additional views and more room for extreme detail in tasks. We used Basecamp for clients because of its simplicity and ease-of-use. Basecamp requires …
    Incentivized
    Chose Basecamp
    Trello is less expensive and the free version works pretty well. For the paid version, Trello is also a really great tool. Overall, I do like Basecamp better. It's a more simple layout and structure to the software. I like the communication threads better on Basecamp. Trello
    Incentivized
    Chose Basecamp
    Basecamp is probably my least favorite. As a project manager, I'm always auditing our workflow and processes, so I try to run at least trials of project management software to get a feel for if they would help us do things more efficiently. I struggled the most with Basecamp.
    Incentivized
    Chose Basecamp
    Basecamp is simple to understand, easy to use, and does not come with the bloat and complications of a solution like Teams. It is certainly more organized and easy to follow than simply having a group chat on Slack and Viber. If you need to easily find information, it can be …
    Incentivized
    Chose Basecamp
    There is a simplicity that basecamp offers where most other project management systems seem to miss. They've worked hard at keeping the right things in place and not adding so many of the extra features that just get in the way of getting work done. The thing I liked most …
    Incentivized
    ClickUp
    Chose ClickUp
    Basecamp had much more simple interface and very simple tools. I would say it is nowhere near as comprehensive of a solution as ClickUp and wouldn't recommend it for someone looking for a robust tool. Workamajig was very structured, but I didn't think it was as fluid or easy to …
    Incentivized
    Chose ClickUp
    We were limited with the way Basecamp was designed. ClickUp allowed us to fully customize the experience to fit our needs. This also helped us be able to identify projects with a unique number/letter sequence, which helped us to better archive completed work on shared servers.
    Incentivized
    Chose ClickUp
    Basecamp was a preferred product for resource management, but did not allow for the project management that comes with ClickUp.
    Incentivized
    Chose ClickUp
    I prefer both Asana and Basecamp to ClickUp.
    Incentivized
    Chose ClickUp
    Basecamp: ClickUp far outshines Basecamp in a number of ways, with the primary way being the innate flexibility of the platform. Basecamp has a much easier onboarding experience, but the ceiling of the platform is much lower. ClickUp can simply do more. Slack: ClickUp does not …
    Incentivized
    Chose ClickUp
    It's easier than Asana, more complete than Trello (even in the free version!) and easier to use than Basecamp...And the ability to integrate with other services like Google Calendar, made me choose clickup rather the competition.
    Incentivized
    Chose ClickUp
    I wasn't a part of the decision making process at our company but I'm pleased so far we went with ClickUp! We use HubSpot and ClickUp equally.
    Incentivized
    Chose ClickUp
    ClickUp works best as a central project management tool.
    Incentivized
    Chose ClickUp
    I personally think ClickUp has the best flexibility and user interface of any similar programs i have used.
    Incentivized
    Chose ClickUp
    ClickUp seems more professional and robust with more features and tracking.
    Incentivized
    Chose ClickUp
    Throughout my career, I have used at least a dozen different project management platforms and tools for keeping projects moving along. While I have used project management tools from some impressive names, I found that most of them weren't very impressive at all. In so many …
    Incentivized
    Chose ClickUp
    Slack was very limited in what we can do, besides we have G chat for that. Zendesk is how we track tickets, but thats about it. Lattice was introduced to establish goals and performance reviews. monday.com was similar but much pricier than ClickUp. ClickUp does all the above. …
    Incentivized
    Chose ClickUp
    For us, ClickUp was the happy medium between the extensive features offered by Jira (but at an exorbitant cost) and the more modern feel of something like Asana and Trello but with fewer features. ClickUp has really taken all the best features from all these apps and put it …
    Incentivized
    Chose ClickUp
    It's give and take. ClickUp has some features that the others don't but it is also something that requires more education to use to it's fullest. Other products are more simplistic and we have had to really emphasis training on ClickUp so everyone feels like they are on the …
    Incentivized
    Chose ClickUp
    ClickUp Compared to like an Asana or Trello - it's ClickUp Hands Down! ClickUp gives you so many more features and tools to use that will help get and keep your teams on track. Your clients and staff will all be super happy once implemented.
    Incentivized
    Chose ClickUp
    ClickUp blows other products out of the water from what I've seen or been able to do with them in the past. It's not only super flexible, it also contains functions that may require you to duplicate information between different software's elsewise or at least need you to use …
    Incentivized
    Chose ClickUp
    With each of the other platforms I've used, there was no one-stop-shop. We always had to use outside platforms or add-on processes to supplement what was missing. Sure they had good enough features but good enough wasn't good enough. We are an innovative company that operates …
    Incentivized
    Chose ClickUp
    It has all of the capabilities of these other platforms and more (at least from what I remember when using these apps). There is also greater capabilities in customization and integrations.
    Incentivized
    Chose ClickUp
    ClickUp has more features. I love the way to works and the amount of features that it has is great to make sure everyone is in the loop!
    Incentivized
    Chose ClickUp
    Faster, multiple tools in one app, modern.
    Incentivized
    Chose ClickUp
    I just think Clickup is easier to get started with, and very flexible. To me, Jira had a bigger learning curve than Clickup does. I like that I can rearrange and customize my lists and boards. I never became a wizard with Jira so it may have some of these features but I …
    Incentivized
    Chose ClickUp
    Definitely a much more powerful tool with lots more functionalities.
    Incentivized
    Chose ClickUp
    ClickUp just has it all and has never let me down.
    Incentivized
    Chose ClickUp
    ClickUp has greater flexibility - particularly in the views than all the other software we've tried. The ability to see tasks for yourself or your team or multiple teams is incredibly powerful for accountability and focus on priorities.
    Incentivized
    Zendesk
    Chose Zendesk Suite
    The Zendesk Support Suite interface is wonderful for tracking interactions with clients/customers etc. which is something that Basecamp does not offer.
    Incentivized
    Chose Zendesk Suite
    Much easier to use, better organized, and aligns with business needs much better, so that it's more of a useful tool than a bottleneck.
    Incentivized
    Key User Insights
    Would buy again
    89%
    Would buy again
    50 Answers
    98%
    Would buy again
    789 Answers
    87%
    Would buy again
    123 Answers
    Delivers good value for the price
    98%
    Delivers good value for the price
    45 Answers
    99%
    Delivers good value for the price
    719 Answers
    85%
    Delivers good value for the price
    108 Answers
    Happy with the feature set
    86%
    Happy with the feature set
    48 Answers
    98%
    Happy with the feature set
    795 Answers
    92%
    Happy with the feature set
    131 Answers
    Lived up to sales and marketing promises
    92%
    Lived up to sales and marketing promises
    36 Answers
    96%
    Lived up to sales and marketing promises
    568 Answers
    85%
    Lived up to sales and marketing promises
    82 Answers
    Implementation went as expected
    95%
    Implementation went as expected
    42 Answers
    94%
    Implementation went as expected
    644 Answers
    85%
    Implementation went as expected
    94 Answers
    Features
    BasecampClickUpZendesk Suite
    Project Management
    Comparison of Project Management features of Basecamp and ClickUp and Zendesk Suite
    Feature
    Basecamp
    8.9
    124 Ratings
    15% above category average
    ClickUp
    8.3
    821 Ratings
    8% above category average
    Zendesk Suite
    -
    Ratings
    Task Management9.1123 Ratings9.5835 Ratings00 Ratings
    Resource Management9.3103 Ratings8.5672 Ratings00 Ratings
    Gantt Charts7.243 Ratings8.1614 Ratings00 Ratings
    Scheduling8.899 Ratings8.7699 Ratings00 Ratings
    Workflow Automation9.372 Ratings8.2671 Ratings00 Ratings
    Team Collaboration9.6123 Ratings9.3799 Ratings00 Ratings
    Support for Agile Methodology9.751 Ratings8.7568 Ratings00 Ratings
    Support for Waterfall Methodology8.748 Ratings8.4482 Ratings00 Ratings
    Document Management9.6115 Ratings8.0726 Ratings00 Ratings
    Email integration8.2101 Ratings7.6591 Ratings00 Ratings
    Mobile Access8.7100 Ratings7.1679 Ratings00 Ratings
    Timesheet Tracking9.148 Ratings8.0567 Ratings00 Ratings
    Change request and Case Management9.558 Ratings00 Ratings00 Ratings
    Budget and Expense Management8.442 Ratings00 Ratings00 Ratings
    Professional Services Automation
    Comparison of Professional Services Automation features of Basecamp and ClickUp and Zendesk Suite
    Feature
    Basecamp
    8.0
    42 Ratings
    4% above category average
    ClickUp
    7.6
    427 Ratings
    1% below category average
    Zendesk Suite
    -
    Ratings
    Quotes/estimates10.030 Ratings00 Ratings00 Ratings
    Invoicing10.026 Ratings00 Ratings00 Ratings
    Project & financial reporting8.034 Ratings7.6435 Ratings00 Ratings
    Integration with accounting software4.028 Ratings00 Ratings00 Ratings
    Incident and problem management
    Comparison of Incident and problem management features of Basecamp and ClickUp and Zendesk Suite
    Feature
    Basecamp
    -
    Ratings
    ClickUp
    -
    Ratings
    Zendesk Suite
    8.6
    187 Ratings
    5% above category average
    Organize and prioritize service tickets00 Ratings00 Ratings9.1186 Ratings
    Expert directory00 Ratings00 Ratings7.9127 Ratings
    Subscription-based notifications00 Ratings00 Ratings8.4130 Ratings
    ITSM collaboration and documentation00 Ratings00 Ratings7.8131 Ratings
    Ticket creation and submission00 Ratings00 Ratings9.3186 Ratings
    Ticket response00 Ratings00 Ratings9.0185 Ratings
    Self Help Community
    Comparison of Self Help Community features of Basecamp and ClickUp and Zendesk Suite
    Feature
    Basecamp
    -
    Ratings
    ClickUp
    -
    Ratings
    Zendesk Suite
    8.5
    169 Ratings
    6% above category average
    External knowledge base00 Ratings00 Ratings8.5163 Ratings
    Internal knowledge base00 Ratings00 Ratings8.4156 Ratings
    Multi-Channel Help
    Comparison of Multi-Channel Help features of Basecamp and ClickUp and Zendesk Suite
    Feature
    Basecamp
    -
    Ratings
    ClickUp
    -
    Ratings
    Zendesk Suite
    8.4
    182 Ratings
    5% above category average
    Customer portal00 Ratings00 Ratings9.1150 Ratings
    IVR00 Ratings00 Ratings8.076 Ratings
    Social integration00 Ratings00 Ratings7.4119 Ratings
    Email support00 Ratings00 Ratings9.2178 Ratings
    Help Desk CRM integration00 Ratings00 Ratings8.4138 Ratings
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    User Ratings
    BasecampClickUpZendesk Suite
    Likelihood to Recommend
    9.9
    (150 ratings)
    8.9
    (835 ratings)
    8.7
    (225 ratings)
    Likelihood to Renew
    10.0
    (26 ratings)
    9.7
    (43 ratings)
    10.0
    (43 ratings)
    Usability
    9.3
    (20 ratings)
    8.3
    (192 ratings)
    8.6
    (98 ratings)
    Availability
    10.0
    (5 ratings)
    9.5
    (6 ratings)
    9.1
    (14 ratings)
    Performance
    7.3
    (4 ratings)
    8.0
    (5 ratings)
    9.1
    (11 ratings)
    Support Rating
    8.8
    (28 ratings)
    9.4
    (47 ratings)
    5.5
    (31 ratings)
    In-Person Training
    -
    (0 ratings)
    -
    (0 ratings)
    10.0
    (1 ratings)
    Online Training
    5.0
    (1 ratings)
    10.0
    (2 ratings)
    6.4
    (10 ratings)
    Implementation Rating
    7.7
    (4 ratings)
    8.8
    (9 ratings)
    9.1
    (19 ratings)
    Configurability
    8.0
    (1 ratings)
    8.0
    (2 ratings)
    9.1
    (4 ratings)
    Contract Terms and Pricing Model
    -
    (0 ratings)
    5.0
    (1 ratings)
    9.1
    (1 ratings)
    Ease of integration
    -
    (0 ratings)
    7.0
    (2 ratings)
    9.1
    (1 ratings)
    Product Scalability
    -
    (0 ratings)
    8.9
    (6 ratings)
    9.1
    (1 ratings)
    Professional Services
    -
    (0 ratings)
    5.0
    (1 ratings)
    9.1
    (1 ratings)
    Vendor post-sale
    -
    (0 ratings)
    5.0
    (2 ratings)
    9.1
    (1 ratings)
    Vendor pre-sale
    -
    (0 ratings)
    5.0
    (2 ratings)
    9.1
    (1 ratings)
    User Testimonials
    BasecampClickUpZendesk Suite
    Likelihood to Recommend
    37signals
    Basecamp is a wonderful tool for teams of varying degrees of technical knowledge, teams managing lots of different types of "agifall" and waterfall projects, and teams that are remotely distributed. It's probably less useful for more strictly agile-focused development teams, compared to other more flexible software applications like Jira and Asana.
    Incentivized
    Read full review
    ClickUp
    I think it is great for task management and project management. It allows for much easier cross-team collaboration. Personally, I found it useful as a project and team manager to better keep track of all the deliverables that have been assigned to various members of the team. It is less appropriate to use as a CRM even though the website mentions it can be used as one, it still lacks many features which a full-fledged CRM would provide.
    Incentivized
    Read full review
    Zendesk
    Zendesk is good for small teams where work is not passed along to internal teams or situations where escalations lead to further customer interactions and no further oversight is needed. It is weak as a product for larger and medium-sized companies, where processes are in place that are not aligned with its workflow, as it is a very rigid tool.
    Incentivized
    Read full review
    Pros
    37signals
    • Task management - It is very easy to add, organize and discuss tasks within Basecamp's interface.
    • The "Campfire" function is great for communicating when you just have a quick question for someone on the team.
    • Notifications - Basecamp lets you decide how often and about what you'd like to be notified. The ability to respond to messages in Basecamp directly via email saves a lot of time.
    Incentivized
    Read full review
    ClickUp
    • Task Management - you can easily track details and notes of the tasks, deadlines and important dates, and notes and key links for the task. This has really leveled up how we manage projects and tasks.
    • Operational efficiency - by tracking where time goes the most or which tasks go the most, it enables you to identify areas where the most time is being spent and if that process needs to be improved or changed to streamline workflow.
    • SOP/Document storage - it is easy to create documents for standard operating procedures and processes and have a file to easily locate and reference them.
    • Files for projects or clients - ClickUp allows you to create separate files, folders, and subfolders to easily store and locate any corresponding tasks, projects, or important documents for that specific project or client.
    • AI overview - for tasks or documents with longer note sections or that have spanned more time and have more notes involved, ClickUp has an AI overview tool that helps with summarizing.
    Incentivized
    Read full review
    Zendesk
    • Merging of the tickets with similar issues, it is easy to avoid confusion
    • Al global team somehow gets connected with different ways like Slack, with the Zendesk Suite which is so easier to highlight & the issue quickly
    • The best thing is that this tool gives you to send the message via chat-, email, call through the one single platform
    • Now AI has been added so it works good
    Incentivized
    Read full review
    Cons
    37signals
    • High Learning Curve. It's true that it can be easy to use, but to use well and effectively takes some time to learn. It's recommended to have an agreed-upon system in your team of what tools to use and when.
    • Notification Overload. If people aren't careful they could send a notification to everyone when only a couple people were meant to be prompted. And since emails are sent by default, you could have your mailbox overloaded with unnecessary updates. This is where it takes a bit of training in your team to have an agreed-upon system.
    • Lack of organization with Archived Projects. I will often need to reference an archived project to make a new one, but there is only a list of archived projects in alphabetical order, with no way to organize by archive date, or even search.
    Incentivized
    Read full review
    ClickUp
    • The AI ​​integration is a bit clunky and feels forced.
    • The uncontrolled use of custom fields by the team
    • Configuring environments to reduce complexity
    • La integración de la IA es un poco tosca y se siente forzada
    • El uso incontrolado de los custom fields por parte del equipo
    • La configuración de los entornos para reducir complejidad
    Incentivized
    Read full review
    Zendesk
    • Is there a way for AEs and CSMs to be informed in a weekly summary of all their accounts and any tickets? Example: Disney submitted a ticket on XYZ. Google has an urgent issue on X still unresolved.
    • Is there a way for CSMs or AEs to have a Dashboard that's specific to their accounts instead of seeing all the tickets in the queue that are not relevant to them?
    Incentivized
    Read full review
    Likelihood to Renew
    37signals
    When I bring new people onto a project, it's immediately obvious how to use Basecamp. I don't have to worry about teaching them the features or walking them through it, it's just incredibly user-friendly. For this reason, I'll continue to renew my subscription even as new people are brought onto production jobs or the client changes.
    Read full review
    ClickUp
    It has been a game-changer in terms of project tracking, as animation is a demanding product that requires multiple layers of analysis, revisions, tracking, scheduling, etc. ClickUp simplifies many approvals as anyone can easily add items, and you can tag the people who need to look at them.
    Incentivized
    Read full review
    Zendesk
    Zendesk is an amazing tool for communicating with your customers easily. The communication tickets from sellers to us or from us to sellers are stored, and there are statuses used to make communication easy. We have internal conversations between departments, linked with useful software such as Zingtree, Talkdesk, and Webs.
    Incentivized
    Read full review
    Usability
    37signals
    It is easy to use, even for clients who have no experience with the platform. It can only get a little cumbersome to ensure that a client can't see certain documents you might want to keep in the Docs & Files folders. And sometimes, getting a client to actually use an unfamiliar platform can be a challenge.
    Incentivized
    Read full review
    ClickUp
    ClickUp is generally very usable once the workspace is properly organized. The flexibility of views, custom fields, task structure, dashboards, and automations makes it easy to adapt the platform to different teams and workflows. The main reason I would no rate it a 10 is that the amount of functionality can make the interface overwhelming, specially for new users. large workspaces with many custom fields, notifications, views, and hierarchy levels can also require some training and ongoing governance.
    Incentivized
    Read full review
    Zendesk
    Pros: The agent interface is sleek, contemporary, and relatively easy to learn compared to many other enterprise tools. For common tasks, admins are given point-and-click options- adding fields, modifying workflows, constructing macros. The knowledge base (Guide) editor is easy to use for non-developers. Drawbacks: Once you move past the initial things - complex automations, reporting/analytics in Explore, and/or customizations integrating the API, it requires much more advanced training to use successfully. Navigating between the different modules (Support, Explore, Chat, Guide) can feel very disconnected; often you are reminded that it really is a "suite" of products brought together -not really one unified platform. If you're using multiple brands managing simultaneous support tickets, or heavily customizing workflows to meet your brand, you may run into a bit of struggle with usability. So: it's a lot more user friendly than the palaces (Salesforce Service Cloud, ServiceNow), but is not used as quickly or with as much streamlined flow as a product made for a small shop. So if you are looking for a great balance, this is a good option if you are a net new organization or an organization on their way to scaling from 15 - 50 employee. Expect some elbow grease from the admin team once learning, adapting, and working efficiently once you move past the basics with your support tickets and initial customizations.
    Incentivized
    Read full review
    Reliability and Availability
    37signals
    I've never experienced downtime while using Basecamp, or been unable to access it when I needed it. That's not to say they've never had downtime, but I've been lucky enough not to encounter any, and I work odd hours, including late nights when maintenance is often undertaken.
    Incentivized
    Read full review
    ClickUp
    For over a year ClickUp was unavailable to us just twice for a couple of hours. I would say for a system this big and working globally that was a minor issue. They managed to fix all the issues within a couple hours and then it was back up and running perfectly fine.
    Incentivized
    Read full review
    Zendesk
    In the past year, I'd say I have only noticed maybe two hours total of downtime in my own usage. Very minimal.
    Read full review
    Performance
    37signals
    No answers on this topic
    ClickUp
    The speed of ClickUp is average to be honest. This is one of the biggest flaws of the system, sometimes it's also lagging a little bit but we also have a lot of documents, lists etc. on our workspace. However, with the next version of ClickUp I've seen they are planning to increase the speed by almost 500%, probably by changing the technology, so I am more than looking forward to it.
    Incentivized
    Read full review
    Zendesk
    There has been minor performance degradation on a very few days out of the two years I have been using the product.
    Read full review
    Support Rating
    37signals
    For the many reasons I've given, Basecamp is a very strong program. There are a few features I can imagine that might make it even better, but I don't have a basis for comparison to be able to say that there is definitely a better one out there. I've noticed that Basecamp has evolved a bit from the time I started using it until now, so that makes me think that the producer of this program values it and believes in continuous improvement. If you could use the features offered by Basecamp, I would think you could use it with confidence.
    Incentivized
    Read full review
    ClickUp
    I started using ClickUp when it was what most would consider a baby company. There were the occasional bugs that made working in ClickUp a little bit of a headache, but the support feature allowed me to chat with a real persona and communicate my issues. I would always get prompt support and someone willing to really help me, not just point me to FAQ pages. Not feeling like a number really makes a difference.
    Incentivized
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    Zendesk
    We rarely need to contact their support team, but when we do they are responsive. However there have been notable times when communication between myself and the support rep was challenging despite me providing clear explanation of the issue, screenshots, and a thorough explanation of the goal we hope to achieve. It took several back and forth attempt, on a few occasions, to get resolution on an otherwise simple request
    Read full review
    Online Training
    37signals
    No answers on this topic
    ClickUp
    There are multiple guides on literally all of the functions you can find within the system, therefore it's easy to learn anything you'd really like to use, starting from project and people management, down to Gantts, mind maps, time tracking, inviting Clients as guests to work with you on the projects and so much more.
    Incentivized
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    Zendesk
    Zendesk has tons of available material for training - videos, webinars, articles, etc. The only reason this is not a 10 is because it can be hard to figure out how to navigate to these things and find what you are looking for.
    Read full review
    Implementation Rating
    37signals
    Decide the process before implementation - i.e. when it's due 8/9 does that mean 8am, noon, 5pm, 11:59pm? Check your to-do list frequently Set-up templates - just not with the dates (they can be funky)
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    ClickUp
    Start small. Don’t try to build the most elaborate plans first. Resist the urge to get into Gantt charts if no one is used to them. Just get work written, add dates and assignees, and start getting used to it. If you did not use a work management tool before, you need to be gracious with yourself about the fact that you likely do not have the muscle memory for working this way yet. But you will get there.
    And leverage people who know it if possible. Look for ClickUp experts and vendors. They can really supercharge your effectiveness at building the tool out and speed up the process.
    Incentivized
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    Zendesk
    I was very satisfied. They have a free trial for 30 days and I recommend you do that and use it. It is very easy to get started with the basics and the build on over time.

    The only thing technically complex was single sign-on and integration to Salesforce.com required some tweaks – otherwise setting up system was very easy
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    Alternatives Considered
    37signals
    Pretty good, but [Basecamp] has its drawbacks. Honestly I find the interface non-intuitive and sometimes have trouble figuring out how to change the status of a task. Perhaps it has something to do with the way it was originally set up by the admin, but I'm not sure. I liked Jira's drag and drop obvious functionality, but the project management side of the software was lacking. Smartsheet has excellent project management functionality, but the task management isn't as good.
    Incentivized
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    ClickUp
    ClickUp is more robust and customizable than the ones we tried. I like Notion's user interface but seems more powerful to track progress. We didn't need the timetracker part of Monday and Asana seemed a little too cumbersome. So ultimately we went with ClickUp because it had the most potential... potential that we still have yet to harness.
    Incentivized
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    Zendesk
    At the time of evaluation, Dynamics had extremely limited knowledge and support capabilities. The UI is clunky, and reporting requires a deep understanding of the underlying data structure. Ongoing maintenance was costly and didn't provide a positive ROI in any sense of the term.
    Incentivized
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    Scalability
    37signals
    No answers on this topic
    ClickUp
    Scaling with ClickUp is superb. If you create a workflow best suited for your organization then it's all about creating new accounts and teaching the new employees the workflow you're using. It's that simple. There is no black magic when it comes to Clickup.
    Incentivized
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    Zendesk
    WHY we will use Zendesk in HR and PD internally
    Incentivized
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    Return on Investment
    37signals
    • It has saved me time when having to get the same message out to multiple restaurants
    • It has helped us make smarter operational decisions because we can all collaborate on an answer in a shorter amount of time (instead of calling a meeting!!!)
    • The calendar function allows us to plot out our marketing agenda for the month and add/change it together as needed. The chef will post his recipe, the managers will cost it out, the social media manager will post pictures on it, and ultimately we will get that information out on an info sheet to the staff by printing the page.
    Incentivized
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    ClickUp
    • Reduced about 35% of our yearly tech stack spend by replacing other products
    • Ability to negate automation software with more open API key abilities connecting to one streamlined service
    • Reduced onboarding time and improved project speed with use of systems by 20%
    Incentivized
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    Zendesk
    • More than anything, provided a boost to our perceived professionalism. The portal is a massive improvement on email only support.
    • Workflow optimization via macros and automations has enhanced response times and raise our 'first call resolution' metric.
    • Speaking of metrics; having them at all! Before Zendesk Suite we were email only so had no insight into agent and vendor performance.
    Incentivized
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    ScreenShots

    ClickUp Screenshots

    Product screenshotProduct screenshotProduct screenshotProduct screenshotProduct screenshot

    Zendesk Suite Screenshots

    Screenshot of the Zendesk Agent WorkspaceScreenshot of Omnichannel MessagingScreenshot of Zendesk TicketingScreenshot of Bots powered by Zendesk AIScreenshot of Tone shift with Zendesk AIScreenshot of Zendesk ticketing side conversations