BILL is an online service for SMBs which provides a central dashboard for managing Accounts Receivable, Accounts Payable, and cash flow management. It syncs with all major accounting systems like QuickBooks, Sage, Intaact, and NetSuite.
$45
per month
Emburse Chrome River
Score 7.7 out of 10
N/A
Chrome River EXPENSE is expense management software, from Chrome River Technologies in Los Angeles, California.
N/A
Expensify
Score 9.0 out of 10
N/A
Expensify automates the entire spend management process. Scan receipts, track mileage, submit and approve expenses, manage corporate cards, reimburse employees, pay bills, send invoices, and book travel. Built for individuals and companies of all sizes, anywhere in the world.
$5
per month per user
Pricing
BILL
Emburse Chrome River
Expensify
Editions & Modules
Essentials
$45
per user/per month
Team
$55
per user/per month
Corporate
$79
per user/per month
Enterprise
Custom Pricing
No answers on this topic
Collect
$5
per month per user
Control
$9
per month per user
Offerings
Pricing Offerings
BILL
Emburse Chrome River
Expensify
Free Trial
Yes
No
Yes
Free/Freemium Version
No
No
No
Premium Consulting/Integration Services
No
No
No
Entry-level Setup Fee
No setup fee
No setup fee
No setup fee
Additional Details
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We offer three cost-effective, subscription-based pricing models:
A transaction-based model, priced according to expense report volume
A submitter-based model, priced according to an average number of monthly submitters
An enterprise-level model that includes unlimited expense reports. Pricing for this model is based on total employee headcount
Feel free to contact us to discuss the best one for your organization.
It's more flexible and affordable than Expensify and QB online. It allows a more novice user to understand and manage the backend of the platform. It costs less for growing companies since you don't have to sign a long contract. Its similar in flexibility of payments to PayPal …
1. Automation & Workflow Efficiency.2. Integration Capabilities with other softwaresWe needed a centralized, automated, and scalable solution for managing both payables and receivables. The strong integration with our existing accounting software was a key factor.The platform …
Verified User
Employee
Chose BILL
In my last job, we used Clients and Profits (which isn't listed as a product). We switched from it to NetSuite and I believe used Epay to print checks from CSV import files generated from NetSuite. Bill.com seems way easier and streamlined.
Banks and other financial institutions provide electronic bill pay and processing services, but these generally do not provide the embedded approval and security which Bill.com does. Accounting software also enables bill payment, but then requires access to the main accounting …
Bill.com had just been implemented when I joined the company where I first used it. I never saw a need to look at anything else. In my current role, I turned to Bill.com again and had it up and running within a few hours.
We looked at Expensify at the time (2013). More recently, I looked at Zoho but these don't have the robust approval process nor ability to easily be classed into QuickBooks - we have a very complicated class structure.
Chrome River EXPENSE was the best overall deal. Concur's system was more robust, but it was also much more expensive and as good of a value. Expensify's system was not as clean and easy to navigate as Chrome River's system. Also, the Chrome River presentation was very well …
The user interface and features surpass the experience and similar features of other products because of the following. Good customer support to also make the program better. Also, a good interface to navigate the expense creation process.
It's been a long time since we compared expense platforms. Ultimately we decided that Chrome River was the best option for us, and we believe we made the right choice. I don't remember specifics about other platforms unfortunately.
There are a number of expense request software out there. Many have pros and cons just like Chrome River. We chose Chrome River because it was very straightforward for our team to use. It will have integrations to track budget expenses and managers that are automated and so it …
Expensify is everything Chrome River was unfortunately was not. The navigation was not intuitive. The workflows were cumbersome. The time spent on adding expended and managing reports was much higher. The general dissatisfaction was significant and a lot of frustration was …
It is definitely 10 times better than using an Excel spreadsheet. We are talking a digitized with AI type capabilities to do the work for you. It’s honestly a lifesaver. This beats manual calculations and data entry any day. Scanning 100 receipts and saving them to pdf files …
Pure efficiency and automation. Workday took way too long to process expenses and was not user-friendly. Quickbooks is great for tracking invoices, but just not as good as Expensify for expense management.
Expensify and Concur are similar products, but we ultimately went with Expensify because of its more robust sync options (e.g., syncs to more systems easily) and was more cost-effective for the number of users we have set up (between 50-100). I haven't used Concur to any great …
It depends, Bill.com certainly has a strong reputation and I agree it can be a great solution in the right scenario but I think the implementation and initial setup are critical and need to be well thought out based on the setup of the organization you are a part of.
The Emburse Chrome River is well suited for tracking expenses and reimbursement. The compliance part of the software makes the task very easy to ensure all the reports that are being used within the company are updated and easy to verify. The Automating invoice processing makes some redundant task easy to execute.
I think it's really good for small businesses. At least in the way we use it. It's very good for keeping an eye on employee spending in nearly real time. I'm not sure how it works for larger companies when there is a larger number of people to keep track of.
[Emburse] Chrome River listens to its customer's needs and does its best to match current products to those needs, or collaborate internally to determine if an enhancement can be made available that will not only benefit that customer, but will be a good use case for all Chrome River customers.
The [Emburse] Chrome River customer service team is great. Unlike most companies, you can speak to a liver person!
[Emburse] Chrome River's training offerings are relevant and pertinent to the day to day operations of the software.
Currently, our company uses a different platform to submit expenses, we only use bill.com to receive them. So perhaps this isn't actually a place where bill.com could improve, but the expense submission process may not have been robust enough for our company.
The bill.com platform wasn't the most beautiful or pleasing to use, but this is a minor fault.
I'd love a way to set up recurring payments (e.g., my phone bill is reimbursed each month).
Would be great to have pre-saved templates available to apply to line items at the expense report header level rather than having to go into each line.
Would be nice to have a mass upload functionality for things like cost codes, allocations, and credit card users.
I wish that I could sync accounts on the back end kind of like with banking software, so that Expensify would automatically port over receipts for recurring expenses as soon as they're available
It would be nice to one-click submit an expense all the way through instead of having to attach it to a report
Wackier profile icons? :) Not a big deal. This software is pretty much amazing as it is now, and typically the urge to update and modify very good software leads to poor outcomes!
While our firm does not use Bill.com internally, we know many customers that use Bill.com and are very happy with it. Based on the feedback from current users, I would say that the product should have a strong renewal forecast. Once customers move their AP to the cloud, they would be unlikely to move it back given a choice.
Chrome River is easy to use. We needed little training for our users and instead pointed them to Chrome River's Help Guides which are clearly written and easy to understand. With tools SNAP and the ability to email receipts means we can be completely remote when submitting reports.
We like using the tool and we receive positive feedback from employees and management who use the tool. It saves time and helps us concentrate on the value adding activities so we are very likely to keep using Expensify in the future
Bill.com continues to raise the bar with new features and improved interface. The Fast Pay option is another innovation that reduces administrative time when you have to get an overnight check out. The new Chat Support interface, powered by Zopim, which is world-class, adds to the responsiveness of Bill.com's support team and makes getting real-time answers that much easier.
I would rate Chrome River Expense a 10 because, as I mentioned before, it is very simple and easy to use. This is important from an administrative point-of-view as well as for the field employee. Being a general contractor, it makes it all the better for our employees to use a program that is easy to understand and requires little time and effort. It has made tracking expenses very simple and has been well received by the entire company.
My rating of 8 out of 10 for Expensify's overall usability reflects its strong performance in empowering individual users and streamlining core expense processes, while acknowledging that there are specific areas, particularly on the administrative or enterprise side, where the user experience could be further refined. Exceptional End-User Experience (for basic tasks).Automation & Time-Saving Features.Clear Workflow for Approvers. Why it's not a perfect 10 (areas for improvement that dock points): Limited corporate bank to choose from, limited multi-currency to pay to ( for instance, as a foreign corporatio,n i cannot pay with my US account to Israeli employees, or pay to our UK employees)
The only time Bill.com was ever "unavailable" was then the Sync to Quickbooks function failed. That happened a time or two but was usually quickly remedied. I'm not sure if that's an issue with newer online versions of Quickbooks Enterprise -- at the time we were using a remotely hosted Quickbooks instance accessed via terminal server (vs a cloud offering like Bill.com is)
I could not explain to them how I was trying to remove an old email account from my company page while granting the new email account access to the bank account that the first email account had added. The "set a bank account as inactive" button is labeled delete, but they don't seem to recognize that. I requested my Bill.com account be deleted on Wednesday so I could start all over with a fresh account; this seemed to be completed Wednesday night, but when I tried to create a new Bill.com account from the same email, it took me to my old bill.com account.
This has been easy for me because we have a rep that contacts the supporters for this product to correct any issues we may have with the software or changes needed to help out employees use Chrome River easier. This from my understanding has been a hit or miss kind of interaction with our rep and Chrome River.
Our rep has been amazing. He has built custom reports for us that have been very time consuming and difficult. Our reps are also currently looking into new submission solutions for us that we are excited about. They came up with this and recommended it on their own without me complaining about an issue. They are about our success and are very excited about the product they offer.
The online training provided by Bill.com is concise and since the firm consistently improves the platform functionality, users are able to select the training for the modules they specifically need.
Before implementation begins, make sure you have a plan on how you would like your workflow and platform setup for a system like Chrome River. It will speed the process and eliminate the need to make changes when you go live.
The implementation process went rather smoothly, linking it to the bank and cards was handled easily. without too many unnecessary steps. Getting the accounts setup did take some time, but that would be true with any organization. All in all things went smoothly and I was very pleased with the setup and implementation process
1. Automation & Workflow Efficiency.2. Integration Capabilities with other softwaresWe needed a centralized, automated, and scalable solution for managing both payables and receivables. The strong integration with our existing accounting software was a key factor.The platform gave us better visibility and control over cash flow and approval processes.
It's the [industry-leading] software for Enterprise level organizations with [large-scale] teams and financial responsibilities. The software has the most robust set of tools and pays for itself with the amount of time it saves. Many newer alternatives have sprouted up but I don't know that we would ever trust another software to do our Expense Tracking and Management.
It is definitely 10 times better than using an Excel spreadsheet. We are talking a digitized with AI type capabilities to do the work for you. It’s honestly a lifesaver. This beats manual calculations and data entry any day. Scanning 100 receipts and saving them to pdf files not only takes space on your storage but it is an extra unnecessary step
After receiving an offer to 'finance' outstanding invoices, I was enticed by the promise of a 3% total cost for a 60-day period, with the possibility of extending the financing for an additional 10 months (for an additional fee). Eager to access funds, I decided to finance an invoice worth $17,160.00. Within 24 hours, BILL deposited $16,645.20 (97% of the invoice amount) into my account.
However, when the customer paid their $17,160 invoice four days later, instead of the funds being deposited into my checking account as I expected, BILL chose to retire the loan and retain my $514.80 fee for the 4 day advance period. This unexpected turn of events resulted in an effective interest rate of a staggering 273.75%. It was clear that this arrangement was far from what I had initially understood, and the financial impact was outrageously high.
Frustratingly, my attempts to resolve this issue through customer service were in vain, as I spoke with three agents who provided no satisfactory solutions. To anyone contemplating using BILL's services, I strongly urge you to carefully scrutinize the fine print and consider opting for a more reputable finance company."
We went from paying credit card fees with no approval process to a no fees and complex approval processes.
I personally save time in not having to develop a spend report I just have my admin assistent fill in the details of the auto generated report and it is done. Went from an hour long process to 5- 10 minutes max to prepare a high quality audit ready report.
