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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    BILL

    Score8.2 out of 10
    N/ABILL is an online service for SMBs which provides a central dashboard for managing Accounts Receivable, Accounts Payable, and cash flow management. It syncs with all major accounting systems like QuickBooks, Sage, Intaact, and NetSuite.

    $45

    per month

    Microsoft Dynamics 365

    Score8 out of 10
    N/AMicrosoft Dynamics 365 is a CRM providing sales, marketing, and service functionality. It is offered as SaaS and on-premise. Dynamics 365 is part of the larger Dynamics suite of business intelligence and ERP products.

    $44

    per month

    QuickBooks Online

    Score8 out of 10
    N/AQuickBooks Online is a SaaS version of the QuickBooks product. It contains all of the features found in the local version. Higher-priced plans include greater automation, payment management, inventory and time tracking, and analytics features.

    $38

    per month

    Pricing
    BILLMicrosoft Dynamics 365QuickBooks Online
    Editions & Modules
    Essentials
    $45
    per user/per month
    Team
    $55
    per user/per month
    Corporate
    $79
    per user/per month
    Enterprise
    Custom Pricing
    No answers on this topic
    Simple Start
    $38
    per month
    Essentials
    $75
    per month
    Plus
    $115
    per month
    Advanced
    $275
    per month
    Offerings
    Pricing Offerings
    BILLMicrosoft Dynamics 365QuickBooks Online
    Free Trial
    YesYesYes
    Free/Freemium Version
    NoNoNo
    Premium Consulting/Integration Services
    NoYesYes
    Entry-level Setup FeeNo setup feeNo setup feeNo setup fee
    Additional Details
    More Pricing Information
    Community Pulse
    BILLMicrosoft Dynamics 365QuickBooks Online
    Considered Multiple Products
    BILL
    Chose BILL
    I was not involved in the selection process but we implemented Bill.com when the business started in 2013, so we have used it from the beginning. We use QuickBooks Online for our management company bookkeeping but we choose to process payments through Bill.com because it's more …
    Incentivized
    Chose BILL
    I know that QuickBooks Online has the option to directly pay vendors through its software, but I have found that using Bill.com is the best for paying your bills. The biggest difference is Bill.com has the approval requirement before any bill can be paid and you can require …
    Incentivized
    Chose BILL
    I will say Bill is a solid solution in comparison to other solutions used.
    Incentivized
    Chose BILL
    I don't recommend BILL to anyone
    Incentivized
    Chose BILL
    top solution out there to simplify accounting and finance tracking. Only negative note: they started charging for every single client ACH payment done through Quickbooks. Originally this feature was free, but then it grew to up to $10 per transaction. Reason for which we had to …
    Incentivized
    Chose BILL
    In my last job, we used Clients and Profits (which isn't listed as a product). We switched from it to NetSuite and I believe used Epay to print checks from CSV import files generated from NetSuite. Bill.com seems way easier and streamlined.
    Incentivized
    Chose BILL
    Bill.com was something my employer uses in the US. But it certainly doesn't work here in Canada [in my experience]. Paypal is easy to retrieve payments from and Quickbooks is almost seamless. The sign-in process through the Bill.com App is ridiculous [in my opinion] and …
    Incentivized
    Chose BILL
    It's more flexible and affordable than Expensify and QB online. It allows a more novice user to understand and manage the backend of the platform. It costs less for growing companies since you don't have to sign a long contract. Its similar in flexibility of payments to PayPal …
    Incentivized
    Chose BILL
    Bill.com is the only one that does both receivables and payables in one platform. Bill.com is more for that than it is for document management.
    Incentivized
    Chose BILL
    I have not come across another solution as complete as Bill.com. I have looked at Concur, Quickbooks bill payments, bank payment systems and even more advanced systems like Intacct or Oracle, but none of then provides the features and benefits of Bill.com.
    Incentivized
    Chose BILL
    Bill.com had just been implemented when I joined the company where I first used it. I never saw a need to look at anything else. In my current role, I turned to Bill.com again and had it up and running within a few hours.
    Microsoft
    No answer on this topic
    Intuit
    Chose QuickBooks Online
    The employer I am currently with already had QuickBooks in place. The other ERP systems are much more robust, however they come with a much steeper price that might not be necessary if the business is in its infancy.
    Incentivized
    Chose QuickBooks Online
    I truly hated Sage as a bookkeeper. I know that accountants don't have the same experience, but from a day to day perspective, it was not user friendly.
    Incentivized
    Chose QuickBooks Online
    I have used Wave Accounting for another business. I selected QuickBooks Online over Wave because of the features available from QuickBooks. Wave is great since it is free, but I feel that paying for QuickBooks Online is worth it for the features. In addition there is such a …
    Incentivized
    Chose QuickBooks Online
    Currently using Blackbaud Financial Edge (we're a nonprofit) and I miss the ease and flexibility of QuickBooks Online. I've considered switching (downgrading?) to QBO, although we have needs that are unique to nonprofits. Not sure QBO could handle fund accounting very well.

    I …
    Incentivized
    Chose QuickBooks Online
    QuickBooks is better than most software I have used. It gives more detailed reports for our company to make financial decisions.
    Incentivized
    Chose QuickBooks Online
    Other software packages such as NetSuite and Intacct I used in the past are more robust in terms of supporting a bigger organization, but at my current company we selected QuickBooks Online as our ERP because it is a perfect fit for the size of the company and our operations as …
    Incentivized
    Chose QuickBooks Online
    QBO is much more robust than the other free programs. There is so much more you can do with it compared to the other programs. I had zero accounting experience and I'd say the other programs were a bit easier to learn, but overall QuickBooks has more features and capabilities …
    Incentivized
    Chose QuickBooks Online
    We liked the fresh approach and the clean aesthetics of Wave, Xero and ZipBooks. However they all lacked the ability to customize a invoice template, which is sad to say, but that was the #1 feature for us, since we had existing customers that we didn't want to disrupt; i.e., …
    Incentivized
    Chose QuickBooks Online
    Only used QuickBooks Online because customer had already started with it and didn't want to switch. It provided better integration with Bill.com.
    Incentivized
    Chose QuickBooks Online
    Quickbooks Online is just more refined. We use Bill.com as well, and the two integrate seamlessly. We chose QuickBooks Online because of the number of clients that are already familiar with the product, the number of clients likely to move in the direction of QuickBooks Online …
    Key User Insights
    Would buy again
    66%
    Would buy again
    23 Answers
    88%
    Would buy again
    23 Answers
    83%
    Would buy again
    129 Answers
    Delivers good value for the price
    66%
    Delivers good value for the price
    23 Answers
    87%
    Delivers good value for the price
    20 Answers
    87%
    Delivers good value for the price
    124 Answers
    Happy with the feature set
    66%
    Happy with the feature set
    23 Answers
    88%
    Happy with the feature set
    23 Answers
    83%
    Happy with the feature set
    129 Answers
    Lived up to sales and marketing promises
    52%
    Lived up to sales and marketing promises
    13 Answers
    86%
    Lived up to sales and marketing promises
    12 Answers
    82%
    Lived up to sales and marketing promises
    100 Answers
    Implementation went as expected
    67%
    Implementation went as expected
    20 Answers
    82%
    Implementation went as expected
    18 Answers
    85%
    Implementation went as expected
    117 Answers
    Features
    BILLMicrosoft Dynamics 365QuickBooks Online
    Payment Management
    Comparison of Payment Management features of BILL and Microsoft Dynamics 365 and QuickBooks Online
    Feature
    BILL
    7.9
    8 Ratings
    4% above category average
    Microsoft Dynamics 365
    -
    Ratings
    QuickBooks Online
    -
    Ratings
    Customizable Approval Policies8.06 Ratings00 Ratings00 Ratings
    Financial Document Management7.68 Ratings00 Ratings00 Ratings
    Payment Status Tracking8.18 Ratings00 Ratings00 Ratings
    Payment Audit Trail8.18 Ratings00 Ratings00 Ratings
    Duplicate Bill Detection8.16 Ratings00 Ratings00 Ratings
    Advanced OCR7.54 Ratings00 Ratings00 Ratings
    Electronic Funds Transfer7.97 Ratings00 Ratings00 Ratings
    Accounts Payable
    Comparison of Accounts Payable features of BILL and Microsoft Dynamics 365 and QuickBooks Online
    Feature
    BILL
    7.8
    5 Ratings
    8% above category average
    Microsoft Dynamics 365
    -
    Ratings
    QuickBooks Online
    -
    Ratings
    Automated Accounts Payable Processes8.54 Ratings00 Ratings00 Ratings
    Vendor Management8.15 Ratings00 Ratings00 Ratings
    Tax Form Preparation6.92 Ratings00 Ratings00 Ratings
    Sales Force Automation
    Comparison of Sales Force Automation features of BILL and Microsoft Dynamics 365 and QuickBooks Online
    Feature
    BILL
    -
    Ratings
    Microsoft Dynamics 365
    7.7
    84 Ratings
    2% below category average
    QuickBooks Online
    -
    Ratings
    Customer data management / contact management00 Ratings7.981 Ratings00 Ratings
    Workflow management00 Ratings7.980 Ratings00 Ratings
    Territory management00 Ratings7.160 Ratings00 Ratings
    Opportunity management00 Ratings7.672 Ratings00 Ratings
    Integration with email client (e.g., Outlook or Gmail)00 Ratings7.879 Ratings00 Ratings
    Contract management00 Ratings7.961 Ratings00 Ratings
    Quote & order management00 Ratings7.358 Ratings00 Ratings
    Interaction tracking00 Ratings8.171 Ratings00 Ratings
    Channel / partner relationship management00 Ratings7.362 Ratings00 Ratings
    Customer Service & Support
    Comparison of Customer Service & Support features of BILL and Microsoft Dynamics 365 and QuickBooks Online
    Feature
    BILL
    -
    Ratings
    Microsoft Dynamics 365
    8.0
    68 Ratings
    4% above category average
    QuickBooks Online
    -
    Ratings
    Case management00 Ratings7.863 Ratings00 Ratings
    Call center management00 Ratings7.950 Ratings00 Ratings
    Help desk management00 Ratings8.557 Ratings00 Ratings
    Marketing Automation
    Comparison of Marketing Automation features of BILL and Microsoft Dynamics 365 and QuickBooks Online
    Feature
    BILL
    -
    Ratings
    Microsoft Dynamics 365
    7.9
    78 Ratings
    2% above category average
    QuickBooks Online
    -
    Ratings
    Lead management00 Ratings7.672 Ratings00 Ratings
    Email marketing00 Ratings8.171 Ratings00 Ratings
    CRM Project Management
    Comparison of CRM Project Management features of BILL and Microsoft Dynamics 365 and QuickBooks Online
    Feature
    BILL
    -
    Ratings
    Microsoft Dynamics 365
    8.0
    76 Ratings
    4% above category average
    QuickBooks Online
    -
    Ratings
    Task management00 Ratings8.171 Ratings00 Ratings
    Billing and invoicing management00 Ratings8.054 Ratings00 Ratings
    Reporting00 Ratings8.065 Ratings00 Ratings
    CRM Reporting & Analytics
    Comparison of CRM Reporting & Analytics features of BILL and Microsoft Dynamics 365 and QuickBooks Online
    Feature
    BILL
    -
    Ratings
    Microsoft Dynamics 365
    7.6
    77 Ratings
    1% below category average
    QuickBooks Online
    -
    Ratings
    Forecasting00 Ratings7.667 Ratings00 Ratings
    Pipeline visualization00 Ratings7.773 Ratings00 Ratings
    Customizable reports00 Ratings7.476 Ratings00 Ratings
    Customization
    Comparison of Customization features of BILL and Microsoft Dynamics 365 and QuickBooks Online
    Feature
    BILL
    -
    Ratings
    Microsoft Dynamics 365
    7.7
    80 Ratings
    1% above category average
    QuickBooks Online
    7.0
    116 Ratings
    8% below category average
    Custom fields00 Ratings7.678 Ratings00 Ratings
    Custom objects00 Ratings7.572 Ratings00 Ratings
    Scripting environment00 Ratings7.956 Ratings00 Ratings
    API for custom integration00 Ratings7.861 Ratings6.996 Ratings
    Plug-ins00 Ratings00 Ratings7.198 Ratings
    Security
    Comparison of Security features of BILL and Microsoft Dynamics 365 and QuickBooks Online
    Feature
    BILL
    -
    Ratings
    Microsoft Dynamics 365
    8.8
    75 Ratings
    5% above category average
    QuickBooks Online
    8.2
    191 Ratings
    0% above category average
    Single sign-on capability00 Ratings8.869 Ratings8.3156 Ratings
    Role-based user permissions00 Ratings8.770 Ratings8.1181 Ratings
    Social CRM
    Comparison of Social CRM features of BILL and Microsoft Dynamics 365 and QuickBooks Online
    Feature
    BILL
    -
    Ratings
    Microsoft Dynamics 365
    7.7
    44 Ratings
    2% above category average
    QuickBooks Online
    -
    Ratings
    Social data00 Ratings7.843 Ratings00 Ratings
    Social engagement00 Ratings7.643 Ratings00 Ratings
    Integrations with 3rd-party Software
    Comparison of Integrations with 3rd-party Software features of BILL and Microsoft Dynamics 365 and QuickBooks Online
    Feature
    BILL
    -
    Ratings
    Microsoft Dynamics 365
    7.2
    65 Ratings
    5% below category average
    QuickBooks Online
    -
    Ratings
    Marketing automation00 Ratings7.665 Ratings00 Ratings
    Compensation management00 Ratings6.834 Ratings00 Ratings
    Platform
    Comparison of Platform features of BILL and Microsoft Dynamics 365 and QuickBooks Online
    Feature
    BILL
    -
    Ratings
    Microsoft Dynamics 365
    6.8
    56 Ratings
    11% below category average
    QuickBooks Online
    -
    Ratings
    Mobile access00 Ratings6.856 Ratings00 Ratings
    Payroll Management
    Comparison of Payroll Management features of BILL and Microsoft Dynamics 365 and QuickBooks Online
    Feature
    BILL
    -
    Ratings
    Microsoft Dynamics 365
    -
    Ratings
    QuickBooks Online
    7.7
    125 Ratings
    2% above category average
    Pay calculation00 Ratings00 Ratings8.0114 Ratings
    Benefit plan administration00 Ratings00 Ratings6.962 Ratings
    Direct deposit files00 Ratings00 Ratings8.1105 Ratings
    Salary revision and increment management00 Ratings00 Ratings7.778 Ratings
    Reimbursement management00 Ratings00 Ratings7.784 Ratings
    Reporting & Analytics
    Comparison of Reporting & Analytics features of BILL and Microsoft Dynamics 365 and QuickBooks Online
    Feature
    BILL
    -
    Ratings
    Microsoft Dynamics 365
    -
    Ratings
    QuickBooks Online
    8.0
    217 Ratings
    2% above category average
    Dashboards00 Ratings00 Ratings8.1204 Ratings
    Standard reports00 Ratings00 Ratings8.3211 Ratings
    Custom reports00 Ratings00 Ratings7.7195 Ratings
    General Ledger and Configurable Accounting
    Comparison of General Ledger and Configurable Accounting features of BILL and Microsoft Dynamics 365 and QuickBooks Online
    Feature
    BILL
    -
    Ratings
    Microsoft Dynamics 365
    -
    Ratings
    QuickBooks Online
    7.8
    234 Ratings
    2% above category average
    Accounts payable00 Ratings00 Ratings8.6200 Ratings
    Accounts receivable00 Ratings00 Ratings8.6217 Ratings
    Cash management00 Ratings00 Ratings7.9198 Ratings
    Bank reconciliation00 Ratings00 Ratings9.0223 Ratings
    Expense management00 Ratings00 Ratings8.2206 Ratings
    Time tracking00 Ratings00 Ratings6.998 Ratings
    Fixed asset management00 Ratings00 Ratings7.798 Ratings
    Multi-currency support00 Ratings00 Ratings7.549 Ratings
    Multi-division support00 Ratings00 Ratings7.180 Ratings
    Regulations compliance00 Ratings00 Ratings7.979 Ratings
    Electronic tax filing00 Ratings00 Ratings8.0118 Ratings
    Self-service portal00 Ratings00 Ratings7.3126 Ratings
    Global Financial Support00 Ratings00 Ratings6.541 Ratings
    Primary and Secondary Ledgers00 Ratings00 Ratings7.972 Ratings
    Intercompany Accounting00 Ratings00 Ratings7.672 Ratings
    Localizations00 Ratings00 Ratings7.855 Ratings
    Journals and Reconciliations00 Ratings00 Ratings8.5146 Ratings
    Enterprise Accounting00 Ratings00 Ratings7.062 Ratings
    Configurable Accounting00 Ratings00 Ratings7.789 Ratings
    Centralized Rules Framework00 Ratings00 Ratings7.560 Ratings
    Standardized Processes00 Ratings00 Ratings8.6108 Ratings
    Inventory Management
    Comparison of Inventory Management features of BILL and Microsoft Dynamics 365 and QuickBooks Online
    Feature
    BILL
    -
    Ratings
    Microsoft Dynamics 365
    -
    Ratings
    QuickBooks Online
    6.8
    90 Ratings
    7% below category average
    Inventory tracking00 Ratings00 Ratings6.685 Ratings
    Automatic reordering00 Ratings00 Ratings6.947 Ratings
    Location management00 Ratings00 Ratings7.254 Ratings
    Manufacturing module00 Ratings00 Ratings6.537 Ratings
    Order Management
    Comparison of Order Management features of BILL and Microsoft Dynamics 365 and QuickBooks Online
    Feature
    BILL
    -
    Ratings
    Microsoft Dynamics 365
    -
    Ratings
    QuickBooks Online
    7.7
    144 Ratings
    4% above category average
    Pricing00 Ratings00 Ratings7.991 Ratings
    Order entry00 Ratings00 Ratings7.787 Ratings
    Credit card processing00 Ratings00 Ratings8.3111 Ratings
    Cost of goods sold00 Ratings00 Ratings8.0110 Ratings
    Order Orchestration00 Ratings00 Ratings7.347 Ratings
    End-to-end order visibility00 Ratings00 Ratings7.750 Ratings
    Order exception Resolution00 Ratings00 Ratings7.443 Ratings
    Best Alternatives
    BILLMicrosoft Dynamics 365QuickBooks Online
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    Tipalti
    Score7.7 out of 10
    Salesflare
    Score10 out of 10
    QuickBooks Self-Employed (discontinued)
    Score4.3 out of 10
    Medium-sized Companies
    Stampli
    Score8.4 out of 10
    Kintone
    Score9.7 out of 10
    MYOB
    Score8.3 out of 10
    Enterprises
    Yooz
    Score8.8 out of 10
    Oracle Sales
    Score8.9 out of 10
    Microsoft Dynamics GP
    Score5.5 out of 10
    All AlternativesView all alternativesView all alternativesView all alternatives
    User Ratings
    BILLMicrosoft Dynamics 365QuickBooks Online
    Likelihood to Recommend
    7.9
    (68 ratings)
    7.9
    (104 ratings)
    8.3
    (252 ratings)
    Likelihood to Renew
    8.0
    (14 ratings)
    8.0
    (20 ratings)
    9.6
    (27 ratings)
    Usability
    8.5
    (8 ratings)
    7.8
    (34 ratings)
    8.2
    (167 ratings)
    Availability
    8.0
    (7 ratings)
    -
    (0 ratings)
    9.0
    (6 ratings)
    Performance
    6.0
    (3 ratings)
    -
    (0 ratings)
    1.0
    (5 ratings)
    Support Rating
    9.0
    (18 ratings)
    8.0
    (11 ratings)
    9.9
    (70 ratings)
    Online Training
    9.0
    (2 ratings)
    7.5
    (2 ratings)
    -
    (0 ratings)
    Implementation Rating
    8.0
    (6 ratings)
    9.2
    (4 ratings)
    10.0
    (7 ratings)
    Configurability
    8.0
    (1 ratings)
    -
    (0 ratings)
    1.0
    (2 ratings)
    Contract Terms and Pricing Model
    8.0
    (1 ratings)
    3.8
    (3 ratings)
    5.0
    (1 ratings)
    CPA Rating
    -
    (0 ratings)
    -
    (0 ratings)
    7.4
    (18 ratings)
    Ease of integration
    8.0
    (2 ratings)
    -
    (0 ratings)
    1.3
    (2 ratings)
    Product Scalability
    8.0
    (1 ratings)
    -
    (0 ratings)
    2.0
    (3 ratings)
    Professional Services
    -
    (0 ratings)
    9.0
    (1 ratings)
    5.0
    (1 ratings)
    Vendor post-sale
    8.0
    (1 ratings)
    -
    (0 ratings)
    5.0
    (3 ratings)
    Vendor pre-sale
    8.0
    (1 ratings)
    -
    (0 ratings)
    5.0
    (3 ratings)
    User Testimonials
    BILLMicrosoft Dynamics 365QuickBooks Online
    Likelihood to Recommend
    BILL
    It depends, Bill.com certainly has a strong reputation and I agree it can be a great solution in the right scenario but I think the implementation and initial setup are critical and need to be well thought out based on the setup of the organization you are a part of.
    Incentivized
    Read full review
    Microsoft
    Provides our company access to manage and customize the folds tailored to our needs. We needed to have certain paragraphs on certain paperwork per customer. MD 365 has those options to customize where needed and remove when not. The system is easy to navigate, and training can be done in a matter of days, even without prior knowledge of the system or similar systems.
    Incentivized
    Read full review
    Intuit
    QBO is a great solution for small and midsize companies. If the goal is to record all transactions and pull reliable financial reports, QBO is a great option. QBO is also a great solution if most operations are run in a system like Ramp. It syncs well with systems like that and turns the data into something management can use to make decisions. QBO is great because so many people use it. It is easy to find training online, and many people have experience with it.
    Incentivized
    Read full review
    Pros
    BILL
    • The fact that bill.com automatically processes most information on the invoice is really helpful - leads to quicker processing
    • The "to do list" feature ensures you see the tasks that need to be completed ASAP
    • The reports section is very helpful in year end prepping for audits
    Incentivized
    Read full review
    Microsoft
    • Best to use for AP - like in our organization, there are plenty of AP bills, so with Dynamics, we can quickly enter the same into the Excel utility, which means CSV-based upload, and then we can easily upload the same to the software. It's a time saver.
    • Best for Bank reconciliation - MS Dynamics makes Bank reconciliation easy. Banks can easily sync with software and easily get reconciled.
    • Generating invoices to customers and directly sending them to their inbox is easy with this software.
    Incentivized
    Read full review
    Intuit
    • Workflows for accounts payable invoice review are terrific.
    • Bill payment allows you to pay vendors online via ACH or check without having to write a physical check, which reduces admin time.
    • The cloud based login lends well to a remote or hybrid work environment for staff.
    • QuickBooks Online allows you to pre-configure vendors' general ledger expense accounts. This helps with general ledger coding accuracy and consistency.
    • QuickBooks Online integrates with Rippling HRIS, Coast, Capital One, JPMorgan Chase, etc., which lends well to an efficient month-end closing and reduced administrative time.
    Incentivized
    Read full review
    Cons
    BILL
    • Currently, our company uses a different platform to submit expenses, we only use bill.com to receive them. So perhaps this isn't actually a place where bill.com could improve, but the expense submission process may not have been robust enough for our company.
    • The bill.com platform wasn't the most beautiful or pleasing to use, but this is a minor fault.
    • I'd love a way to set up recurring payments (e.g., my phone bill is reimbursed each month).
    Incentivized
    Read full review
    Microsoft
    • Small learning curve, obviously. You won't figure this out in a day, a week, or even a month. But given time, you can learn to be an expert. Or you can always get a consultant or hire in somebody. But learning the tool isn't out of the questions by any means.
    • Licensing can be confusing at times and isn't cheap, but it is cheaper than Salesforce. Plus no additional fees for data calls to better integrate your D365 CE data with other systems.
    • The Classic user interface left a bit to be desired, but now with the much-improved Unified Interface, the web client and the mobile client look the same, much more modern, and have more flexibility and power behind them for customizers as well.
    Incentivized
    Read full review
    Intuit
    • I dislike that the online bill pay option through QuickBooks is required for their invoicing.
    • The auto-fill portion of the customer setup, specifically the company name, is listed, but it also auto-fills in the name portion, which is inconvenient and time-consuming to remove.
    Incentivized
    Read full review
    Likelihood to Renew
    BILL
    While our firm does not use Bill.com internally, we know many customers that use Bill.com and are very happy with it. Based on the feedback from current users, I would say that the product should have a strong renewal forecast. Once customers move their AP to the cloud, they would be unlikely to move it back given a choice.
    Read full review
    Microsoft
    CRM has allowed us to keep all of our data in one place that is easy for all users within the company to view. I came into the company after they had been using CRM for about 4 years. They have all said that since we have used this it has helped us control work processes better, it has allowed us to be able to track things so much better, and has been something that has helped unite many processes that used to be all over the place. We are currently using CRM 4.0 and are planning on upgrading in the next 18 months to the 2011 version. Support for 4.0 is almost all but dried up. Understandably so. Some of the customization we have done, and a plugins we use, are now contained within the 2011 version so we are looking forward to that upgrade. We use an email marketing company as well, and they primarily support the 2011 version, but their product connects and is integrated within CRM. This is a great benefit as well so that all of our marketing information can be contained in one location.
    Read full review
    Intuit
    It like the product 'right out of the box' and I trust Intuit will continually improve it over the years based on my experience with their desktop products. The large providers of Apps makes customizing the entire package relatively easy and seamless for a wide variety of business types.
    Incentivized
    Read full review
    Usability
    BILL
    Bill.com continues to raise the bar with new features and improved interface. The Fast Pay option is another innovation that reduces administrative time when you have to get an overnight check out. The new Chat Support interface, powered by Zopim, which is world-class, adds to the responsiveness of Bill.com's support team and makes getting real-time answers that much easier.
    Incentivized
    Read full review
    Microsoft
    The usability is easily adopted for users familiar with other Microsoft products. Dynamics 365 has several interfaces that cross over browsers and tablets. These multiple interfaces will be phased out and updated to a single unified interface eventually to provide the same usability across all devices. The backend configurations is slowly improving with the introduction of PowerApps compared to pre-D365 Online versions
    Incentivized
    Read full review
    Intuit
    Beyond being overkill for a small org's needs, QBO is constantly stealing screen real estate and attention by hammering users for account upgrades, connecting to one of their approved consultants or buying add-ons. The idea of using a simple configurable bookeeping and light accounting interface is completely missing. At the very least, we should be able to hide functions like inventory that we will never use.
    Incentivized
    Read full review
    Reliability and Availability
    BILL
    The only time Bill.com was ever "unavailable" was then the Sync to Quickbooks function failed. That happened a time or two but was usually quickly remedied. I'm not sure if that's an issue with newer online versions of Quickbooks Enterprise -- at the time we were using a remotely hosted Quickbooks instance accessed via terminal server (vs a cloud offering like Bill.com is)
    Read full review
    Microsoft
    No answers on this topic
    Intuit
    We have rarely had outages in the last 10 years. I can only recall 2 times in the last 10 years where we were not able to access our client files.
    Incentivized
    Read full review
    Performance
    BILL
    Load times can be slow after long use.
    Incentivized
    Read full review
    Microsoft
    No answers on this topic
    Intuit
    Everything process has its bugs lately with the new interface. Nothing has worked smoothly since this all began last month.
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    Support Rating
    BILL
    I could not explain to them how I was trying to remove an old email account from my company page while granting the new email account access to the bank account that the first email account had added. The "set a bank account as inactive" button is labeled delete, but they don't seem to recognize that. I requested my Bill.com account be deleted on Wednesday so I could start all over with a fresh account; this seemed to be completed Wednesday night, but when I tried to create a new Bill.com account from the same email, it took me to my old bill.com account.
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    Microsoft
    Our partner, Ledgeview Partners has been FANTASTIC to work with. They are always timely in their response and have taken time to understand our business and our specific needs. We've made a lot of advanced customizations and they have been a great help in making those updates.
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    Intuit
    In my experience, most representatives keep me on the phone for hours, literally, for a single issue and then usually cannot resolve it satisfactorily. I have 10 open cases that need resolution and, in my experience, there has been NO follow-up communication on any of them.
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    Online Training
    BILL
    The online training provided by Bill.com is concise and since the firm consistently improves the platform functionality, users are able to select the training for the modules they specifically need.
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    Microsoft
    No answers on this topic
    Intuit
    No answers on this topic
    Implementation Rating
    BILL
    I heard from my leadership that it went very well.
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    Microsoft
    We used a data warehouse to house our data, and our IT team and implementation vendor worked diligently ahead of time to construct idea implementation plans. Out of millions of records- we had less than a dozen errors, which is remarkable. My major insight is simply having a group of completely devoted individuals working towards your goal who fully understand the desired outcome. Focused resources for implementation season are critical to success.
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    Intuit
    The person in charge of QB needs to be very accurate with record keeping and is recommended to stay on top of tasks. The biggest issue we have is reconciliation, and those issues occur only when too much time has occurred between reconciliations
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    Alternatives Considered
    BILL
    1. Automation & Workflow Efficiency.2. Integration Capabilities with other softwaresWe needed a centralized, automated, and scalable solution for managing both payables and receivables. The strong integration with our existing accounting software was a key factor.The platform gave us better visibility and control over cash flow and approval processes.
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    Microsoft
    Microsoft Dynamics was part of a system overhaul for a local school, and we looked at many products. If we had used it for a company with low turnover, then it might have been more feasible. They needed something a new person could learn quickly, someone who might also be learning marketing terms at the same time - especially if there is nobody to train the individual now expected to know the system. Similar issues occurred with all of these programs (we called it being too big for their britches), and one of the bigger things we liked was that it is more compatible with MS Office products in both technical and visual appeal. If you have a steady employees who use a CRM consistently, low turnover, and those who are very familiar with Office products, Dynamics would be the smartest option for you. Unfortunately, this was just not true for the school environment
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    Intuit
    As a freelance bookkeeper, the Desktop version of QuickBooks Online doesn't allow for ease of access from any device. Having to be on a computer with the software downloaded creates additional work to gain access to all required filings etc. Also, I personally find the linking functionality on the Online version to be much more streamlined and user friendly.
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    Contract Terms and Pricing Model
    BILL
    None, all good.
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    Microsoft
    On our purchase, I'd been interrogated about our usage. Our needs are met by Microsoft Dynamics 365, which is simple to use. With so much data and information available, we must ensure that it is presented correctly to managers. Due to a lack of use, we don't have to spend as much money on Salesforce.
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    Intuit
    No answers on this topic
    Scalability
    BILL
    We have multiple locations, and everything works fine.
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    Microsoft
    No answers on this topic
    Intuit
    As we have grown along our professional path, we have also expanded our use of QB. The scalability is easy and features seem to be waiting for you until you need them. We have increased profits by over 10x from our first year in business to the current and have yet to find a reason to look elsewhere
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    Professional Services
    BILL
    No answers on this topic
    Microsoft
    My company's preferred program right now is Microsoft Dynamics 365. We use it to keep track of customers and important sales metrics in a streamlined manner. Anyone familiar with CRMs will find the tool extremely useful. Considering that we have a good turnover, this product will be used for its basic segments. As a result, there are few chances of error with Microsoft dynamics because it is so easy to use. Many options for recording data on these leads are available. It meets our needs and pays off.
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    Intuit
    No answers on this topic
    Return on Investment
    BILL
    • After receiving an offer to 'finance' outstanding invoices, I was enticed by the promise of a 3% total cost for a 60-day period, with the possibility of extending the financing for an additional 10 months (for an additional fee). Eager to access funds, I decided to finance an invoice worth $17,160.00. Within 24 hours, BILL deposited $16,645.20 (97% of the invoice amount) into my account.
    • However, when the customer paid their $17,160 invoice four days later, instead of the funds being deposited into my checking account as I expected, BILL chose to retire the loan and retain my $514.80 fee for the 4 day advance period. This unexpected turn of events resulted in an effective interest rate of a staggering 273.75%. It was clear that this arrangement was far from what I had initially understood, and the financial impact was outrageously high.
    • Frustratingly, my attempts to resolve this issue through customer service were in vain, as I spoke with three agents who provided no satisfactory solutions. To anyone contemplating using BILL's services, I strongly urge you to carefully scrutinize the fine print and consider opting for a more reputable finance company."
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    Microsoft
    • For those without a centralized, all in one solution for major HR, Finance and other departments, Microsoft Dynamics 365 has vastly improved employee time utilization and profit.
    • Migrating clients from on-premise to the cloud has reaped benefits including better security, no unscheduled downtime and frequent updates to functionality.
    • Those transferring from cheaper solutions have lost money in the aim to be better integrated with other Microsoft products and AI they don't really utilize.
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    Intuit
    • QuickBooks has given us a useful portal by which to get an overview of our financials.
    • QuickBooks has given us a relatively easy way to send out invoices quickly and efficiently.
    • Due to the customization limitations on QuickBooks, we've had to get creative in third-party implementations to better represent our brand and to track financials.
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    ScreenShots

    BILL Screenshots

    Screenshot of BILL’s central dashboard, which displays upcoming bills, invoices, and ingoing and outgoing payments.Screenshot of BILL automatically pulls in bills via email and automatically starts the process. It also checks for duplicate invoices by looking at the invoice numbers and payment amounts to flag questionable invoices.Screenshot of BILL's desktop and mobile applications so users' teams can review invoices and send payments on-the-go.Screenshot of BILL’s mobile app, which can be used to review invoices, add comments, and approve from anywhere.Screenshot of The overview screen, where the status of invoices can be reviewed to get a bird’s eye view of tasks.

    QuickBooks Online Screenshots

    Screenshot of the accounting and bank transactions interfaceScreenshot of an overview of the accounting inventoryScreenshot of book marksScreenshot of the business tax overviewScreenshot of the customer hubScreenshot of the dashboard