CrowdCompass vs. Cvent Event Management

CrowdCompass was the best part of Cvent each time I used it, from the ease of use to the customer service and handholding. I would recommend it for anyone using Cvent Event Management for an in-person event. I know Cvent just rolled out their virtual event hub though, so for virtual and hybrid events that are employing the Cvent family of tools, I would probably say CrowdCompass is unnecessary.

Incentivized

Cvent Event Management has streamlined our processes, allowing a
small staff to manage our events effortlessly. From event set-up through
feedback, the software integrates all elements, reducing duplication of effort.
Our contact database tracks our membership, allowing us to charge the
appropriate registration cost and send event emails based on registration type.
Using the Attendee Hub App, we have eliminated the paper program and
communicate instantaneously with our attendees. Printing the badges onsite has
allowed us to keep registration open longer and gain more attendees.

• Provides attendees with their personalized schedules at their fingertips.
• Facilitates networking through the ability to set appointments and send messages with other attendees, and inspires competition with The Game and Click challenges.
• Gives attendees the ability to view handouts, take notes and download the information to their personal computers when they get back to their offices.

Incentivized

• Registration platform can handle nearly any need.
• Event websites are easy to build and support customization.
• Support is available in multiple formats should you run into issues.
• There is a large user community where you can reach out for ideas and help.

Incentivized

• Last year, the gamification did not allow much customization, which was a shame. I hope that by the time I am ready to build my 2020 app, this function has been expanded
• The app to upload/edit push notifications was only available on iPhone so I had to have another team member handle that seems I have an android phone.
• Emails (invites, etc.) often go to junk.

Incentivized

• Allowing more in depth paths for registration questions (i.e. drill-down questions as needed)
• Hotel widget does not model in a user-friendly way, allowing for customer confusion and cumbersome work-arounds
• Flex Email customization widgets need to integrate into the emails more smoothly and be able to customize to have the same look, feel, font of the written text. At this time it does not allow for the same level of customization.

We have been using CrowdCompass for 3 years and it has all of the capabilities and functionality that we need, it's easy to use, and Cvent is always implementing new features and enhancements to keep up with the latest trends and technology.

Incentivized

We are very pleased with the features that Cvent gives us. The ease of use and the immediate support when something does stump us. Cvent provides us with everything that we need to run a successful event. The only reason I did not Rate Cvent as a 10 is the cost

Incentivized

It is very easy to use as everything is very intuitive. Configurating an app does not take too much time at the end, especially as soon as you already have done one as you can dupplicate the entire content. This is very practical when you use the app for annual events. Also few elements are not updatable once the app is published. Of course you can't change the entire design and the security settings which is a good thing anyway, but the entire content can be updated which allows you to publish your app quite early in advance to boost the engagement without having to wait to have everything in your hands (for instance the speakers bios or abstracts). Plus by adding more content regularly it encourage your audience to come back also regularly to check what is going on before the event.

Incentivized

Overall, Cvent Event Management is a highly usable platform, with a user-friendly interface and a wide range of features and tools to help plan, promote, and manage events. The platform is designed to be intuitive, allowing users to easily navigate and access the various features and functionalities. One of the key benefits of Cvent Event Management's usability is its high level of customization. The platform offers a range of customization options, allowing users to tailor the platform to their specific needs and branding. This can include custom registration forms, event websites, email communications, and more. Additionally, Cvent Event Management provides robust data analytics and reporting, enabling users to gain insights into attendee behavior, event performance, and ROI. The platform also offers real-time reporting, which can be particularly useful during an event, allowing organizers to monitor attendance and event progress. While there may be a learning curve for some of the more advanced features, overall, the platform is highly usable and intuitive and we have had positive experiences with the platform's usability, citing its ease of use, customization options, and comprehensive feature set as key benefits.

Incentivized

Have not had any issues with availability

Incentivized

Cvent does go down pretty frequently. And while it often doesn't impact day to day use usually, if it does go down at the wrong time, you may not be able to access very important event information when you need it. Usually outages do not last very long, but it could still be a very bad situation if this happens at the wrong moment

Incentivized

Have had no issues

Incentivized

When pulling reports and it can sometimes lag a bit and that can be frustrating when you are trying to get things done on a timeline

Incentivized

Once we paid for our apps, I felt like I was left to learn on my own. There are plenty of Help articles available, but no training sessions. I'm a visual learner and having to poke around and use trial and error to build the apps took way too much valuable time away from other parts of my job. It was frustrating and I brought it up with my CrowdCompass contact, but was told that they don't provide any training sessions and if I had questions I should refer to the Help articles or call support.

Incentivized

I have very rarely needed support, but when I did, it seemed that there was an underlying push for a webinar, training session, or multiple phone calls. If I have a question or a need, that should be addressed nothing else.

Incentivized

Our on-site trainer was very knowledgeable in the product and gave us very important pointers on best practices and how to perform tasks in the simplest manner

Incentivized

Our training team walked us through the first set up which really helped me to learn where everything is located as well as all of the features available

Incentivized

I have used the webinars and cvent community a lot to gain more knowledge. I am usually always able to find the answers I need

Incentivized

Don't wait to register with Apple and Google. You can do a lot of prep work prior to setting up CrowdCompass for integration.

Incentivized

It would have been nice during implementation if we had received more pointers on how to organize our parked report folders, libraries, etc. to avoid the mess we find ourselves in today. If we had known ahead of time the limitations we could have planned better.

Incentivized

Easier to use interface that directly links with our Cvent registration system. We switched due to this integration, the gamification improvements, the benefits for on-site check-in and session selections, and ease of design/use for our builder team. We have especially enjoyed the New Attendee experience over the look/interface of our previous apps

Incentivized

Eventbrite is not able to handle the complex registration forms that Cvent can. It does not collect as much information, cannot produce the save level of reports, and does not allow for multi-leveled and/or multiple registration types within one form. Being able to offer, and compare, those is vital to determining our ROI and event planning efforts. Additionally, Eventbrite does not provide as many customizable options or branding opportunities.

Incentivized

works great no matter what type of program or how many people attending

Incentivized

We use Cvent for many different clients and events. It's very easy to customize the experience for the event that you need

Incentivized

• Positive - CrowdCompass has allowed us to eliminate paper programs thus saving thousands of dollars in printing and labor
• Positive - the ability to send push notifications when there is a change to the schedule is something a paper program could never do
• Positive - adoption rates have been so high we are looking into using the program for more and more events

• Positive ROI: See which registrants [participated]
• Positive ROI: See survey results from the feedback survey pushed at or after an event
• Positive: Helps us lessen time spent setting up an event, emailing, or capturing data for event staff-- which in turn means MORE events!

Incentivized