7 Ratings
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Score 9.4 out of 100
179 Ratings
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Score 8.6 out of 100

Feature Set Ratings

    Online Storefront

    9.2

    Customer Focus

    92%

    Microsoft Dynamics 365 Business Central

    Feature Set Not Supported
    N/A
    Customer Focus ranks higher in 9/9 features

    Product catalog & listings

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    Product management

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    Bulk product upload

    10.0
    100%
    1 Rating
    N/A
    0 Ratings

    Branding

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    Mobile storefront

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    Product variations

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    Website integration

    10.0
    100%
    1 Rating
    N/A
    0 Ratings

    Visual customization

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    CMS

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    Online Shopping Cart

    9.0

    Customer Focus

    90%

    Microsoft Dynamics 365 Business Central

    Feature Set Not Supported
    N/A
    Customer Focus ranks higher in 1/1 features

    Checkout user experience

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    eCommerce Marketing

    8.0

    Customer Focus

    80%

    Microsoft Dynamics 365 Business Central

    Feature Set Not Supported
    N/A
    Customer Focus ranks higher in 2/2 features

    Personalized recommendations

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    SEO

    7.0
    70%
    1 Rating
    N/A
    0 Ratings

    eCommerce Business Management

    9.0

    Customer Focus

    90%

    Microsoft Dynamics 365 Business Central

    Feature Set Not Supported
    N/A
    Customer Focus ranks higher in 2/2 features

    Shipping

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    Custom functionality

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    Payroll Management

    Customer Focus

    Feature Set Not Supported
    N/A
    7.4

    Microsoft Dynamics 365 Business Central

    74%
    Microsoft Dynamics 365 Business Central ranks higher in 5/5 features

    Pay calculation

    N/A
    0 Ratings
    7.0
    70%
    7 Ratings

    Benefit plan administration

    N/A
    0 Ratings
    8.0
    80%
    5 Ratings

    Direct deposit files

    N/A
    0 Ratings
    7.0
    70%
    6 Ratings

    Salary revision and increment management

    N/A
    0 Ratings
    8.0
    80%
    5 Ratings

    Reimbursement management

    N/A
    0 Ratings
    7.0
    70%
    5 Ratings

    Customization

    Customer Focus

    Feature Set Not Supported
    N/A
    8.0

    Microsoft Dynamics 365 Business Central

    80%
    Microsoft Dynamics 365 Business Central ranks higher in 2/2 features

    API for custom integration

    N/A
    0 Ratings
    8.0
    80%
    16 Ratings

    Plug-ins

    N/A
    0 Ratings
    8.0
    80%
    14 Ratings

    Security

    Customer Focus

    Feature Set Not Supported
    N/A
    9.0

    Microsoft Dynamics 365 Business Central

    90%
    Microsoft Dynamics 365 Business Central ranks higher in 2/2 features

    Single sign-on capability

    N/A
    0 Ratings
    9.0
    90%
    17 Ratings

    Role-based user permissions

    N/A
    0 Ratings
    9.0
    90%
    21 Ratings

    Reporting & Analytics

    Customer Focus

    Feature Set Not Supported
    N/A
    6.7

    Microsoft Dynamics 365 Business Central

    67%
    Microsoft Dynamics 365 Business Central ranks higher in 3/3 features

    Dashboards

    N/A
    0 Ratings
    6.6
    66%
    18 Ratings

    Standard reports

    N/A
    0 Ratings
    6.8
    68%
    22 Ratings

    Custom reports

    N/A
    0 Ratings
    6.8
    68%
    21 Ratings

    General Ledger and Configurable Accounting

    Customer Focus

    Feature Set Not Supported
    N/A
    8.2

    Microsoft Dynamics 365 Business Central

    82%
    Microsoft Dynamics 365 Business Central ranks higher in 11/11 features

    Accounts payable

    N/A
    0 Ratings
    6.8
    68%
    21 Ratings

    Accounts receivable

    N/A
    0 Ratings
    7.0
    70%
    20 Ratings

    Global Financial Support

    N/A
    0 Ratings
    9.0
    90%
    9 Ratings

    Primary and Secondary Ledgers

    N/A
    0 Ratings
    6.8
    68%
    8 Ratings

    Intercompany Accounting

    N/A
    0 Ratings
    8.9
    89%
    8 Ratings

    Localizations

    N/A
    0 Ratings
    8.4
    84%
    10 Ratings

    Journals and Reconciliations

    N/A
    0 Ratings
    8.4
    84%
    11 Ratings

    Enterprise Accounting

    N/A
    0 Ratings
    9.0
    90%
    10 Ratings

    Configurable Accounting

    N/A
    0 Ratings
    8.9
    89%
    11 Ratings

    Centralized Rules Framework

    N/A
    0 Ratings
    8.5
    85%
    10 Ratings

    Standardized Processes

    N/A
    0 Ratings
    9.0
    90%
    12 Ratings

    Inventory Management

    Customer Focus

    Feature Set Not Supported
    N/A
    8.7

    Microsoft Dynamics 365 Business Central

    87%
    Microsoft Dynamics 365 Business Central ranks higher in 4/4 features

    Inventory tracking

    N/A
    0 Ratings
    8.7
    87%
    17 Ratings

    Automatic reordering

    N/A
    0 Ratings
    8.0
    80%
    10 Ratings

    Location management

    N/A
    0 Ratings
    9.0
    90%
    14 Ratings

    Manufacturing module

    N/A
    0 Ratings
    8.9
    89%
    16 Ratings

    Order Management

    Customer Focus

    Feature Set Not Supported
    N/A
    7.8

    Microsoft Dynamics 365 Business Central

    78%
    Microsoft Dynamics 365 Business Central ranks higher in 7/7 features

    Pricing

    N/A
    0 Ratings
    7.9
    79%
    18 Ratings

    Order entry

    N/A
    0 Ratings
    8.0
    80%
    17 Ratings

    Credit card processing

    N/A
    0 Ratings
    8.4
    84%
    12 Ratings

    Cost of goods sold

    N/A
    0 Ratings
    7.0
    70%
    16 Ratings

    Order Orchestration

    N/A
    0 Ratings
    8.0
    80%
    6 Ratings

    End-to-end order visibility

    N/A
    0 Ratings
    8.0
    80%
    7 Ratings

    Order exception Resolution

    N/A
    0 Ratings
    7.0
    70%
    5 Ratings

    Subledger and Financial Process

    Customer Focus

    Feature Set Not Supported
    N/A
    8.3

    Microsoft Dynamics 365 Business Central

    83%
    Microsoft Dynamics 365 Business Central ranks higher in 14/14 features

    Automated Invoice Processing

    N/A
    0 Ratings
    9.0
    90%
    11 Ratings

    Shared Services Payments

    N/A
    0 Ratings
    8.4
    84%
    7 Ratings

    Billings Management

    N/A
    0 Ratings
    9.0
    90%
    10 Ratings

    Customer Receipt Applications

    N/A
    0 Ratings
    6.1
    61%
    9 Ratings

    Customer Collections

    N/A
    0 Ratings
    8.0
    80%
    8 Ratings

    Revenue Recognition

    N/A
    0 Ratings
    8.0
    80%
    9 Ratings

    Cash Management

    N/A
    0 Ratings
    8.5
    85%
    11 Ratings

    Asset Management

    N/A
    0 Ratings
    8.4
    84%
    10 Ratings

    Travel & Expense Management

    N/A
    0 Ratings
    7.0
    70%
    7 Ratings

    Budgetary Control & Encumbrance Accounting

    N/A
    0 Ratings
    9.0
    90%
    8 Ratings

    Period Close

    N/A
    0 Ratings
    8.9
    89%
    11 Ratings

    Transactions Tax

    N/A
    0 Ratings
    8.4
    84%
    8 Ratings

    Subledger Reconciliations

    N/A
    0 Ratings
    9.4
    94%
    10 Ratings

    3rd Party Accounting Systems

    N/A
    0 Ratings
    8.0
    80%
    5 Ratings

    Project Financial Management

    Customer Focus

    Feature Set Not Supported
    N/A
    8.1

    Microsoft Dynamics 365 Business Central

    81%
    Microsoft Dynamics 365 Business Central ranks higher in 12/12 features

    Budgeting and Forecasting

    N/A
    0 Ratings
    9.5
    95%
    9 Ratings

    Project Costing

    N/A
    0 Ratings
    8.9
    89%
    8 Ratings

    Cost Capture

    N/A
    0 Ratings
    8.9
    89%
    9 Ratings

    Capital Project Management

    N/A
    0 Ratings
    8.0
    80%
    6 Ratings

    Customer Invoicing

    N/A
    0 Ratings
    8.9
    89%
    9 Ratings

    Customer Contract Compliance

    N/A
    0 Ratings
    8.4
    84%
    7 Ratings

    Project Revenue Recognition

    N/A
    0 Ratings
    8.0
    80%
    5 Ratings

    Project Financial Performance Analysis

    N/A
    0 Ratings
    8.0
    80%
    6 Ratings

    Project Financials Dashboard

    N/A
    0 Ratings
    7.0
    70%
    6 Ratings

    Real-time Financial Reporting

    N/A
    0 Ratings
    7.0
    70%
    6 Ratings

    Embedded Business Intelligence

    N/A
    0 Ratings
    7.0
    70%
    5 Ratings

    Project Planning Collaboration

    N/A
    0 Ratings
    8.0
    80%
    4 Ratings

    Project Execution Management

    Customer Focus

    Feature Set Not Supported
    N/A
    7.7

    Microsoft Dynamics 365 Business Central

    77%
    Microsoft Dynamics 365 Business Central ranks higher in 15/15 features

    Project Planning and Scheduling

    N/A
    0 Ratings
    8.0
    80%
    4 Ratings

    Project Manager Dashboard

    N/A
    0 Ratings
    8.0
    80%
    4 Ratings

    Resource Manager Dashboard

    N/A
    0 Ratings
    7.0
    70%
    4 Ratings

    Task Insight for Project Managers

    N/A
    0 Ratings
    8.0
    80%
    4 Ratings

    Project Manager Mobile Functionality

    N/A
    0 Ratings
    7.0
    70%
    4 Ratings

    Team Member Task Collaboration

    N/A
    0 Ratings
    8.0
    80%
    5 Ratings

    Team Member Mobile Functionality

    N/A
    0 Ratings
    8.0
    80%
    4 Ratings

    Project Candidate Search

    N/A
    0 Ratings
    8.0
    80%
    4 Ratings

    Project Candidate Comparison and Analysis

    N/A
    0 Ratings
    8.0
    80%
    4 Ratings

    Defineable Resource Pools

    N/A
    0 Ratings
    7.0
    70%
    4 Ratings

    Defineable Resource Pools

    N/A
    0 Ratings
    8.0
    80%
    4 Ratings

    Talent Profiles

    N/A
    0 Ratings
    8.0
    80%
    4 Ratings

    Real-Time Project Reporting

    N/A
    0 Ratings
    7.0
    70%
    4 Ratings

    Absence Management

    N/A
    0 Ratings
    8.0
    80%
    4 Ratings

    Product Lifecycle Management

    N/A
    0 Ratings
    8.0
    80%
    4 Ratings

    Grants Management

    Customer Focus

    Feature Set Not Supported
    N/A
    7.8

    Microsoft Dynamics 365 Business Central

    78%
    Microsoft Dynamics 365 Business Central ranks higher in 4/4 features

    Award Lifecycle Management

    N/A
    0 Ratings
    8.0
    80%
    4 Ratings

    Spending Control

    N/A
    0 Ratings
    8.0
    80%
    4 Ratings

    Indirect Cost Management

    N/A
    0 Ratings
    8.0
    80%
    3 Ratings

    Billing

    N/A
    0 Ratings
    7.0
    70%
    4 Ratings

    Procurement

    Customer Focus

    Feature Set Not Supported
    N/A
    7.9

    Microsoft Dynamics 365 Business Central

    79%
    Microsoft Dynamics 365 Business Central ranks higher in 19/19 features

    Sourcing Team Collaboration

    N/A
    0 Ratings
    8.9
    89%
    6 Ratings

    Sourcing Analysis

    N/A
    0 Ratings
    8.9
    89%
    6 Ratings

    Bids Analyzed and Compared

    N/A
    0 Ratings
    9.0
    90%
    4 Ratings

    Catalog Shopping E-Commerce for Employees

    N/A
    0 Ratings
    8.0
    80%
    4 Ratings

    Contract Authoring

    N/A
    0 Ratings
    7.0
    70%
    4 Ratings

    Contract Compliance Management

    N/A
    0 Ratings
    8.0
    80%
    4 Ratings

    Contract History

    N/A
    0 Ratings
    8.0
    80%
    4 Ratings

    Contract Renewal Automation

    N/A
    0 Ratings
    8.0
    80%
    4 Ratings

    Contract Repository

    N/A
    0 Ratings
    8.0
    80%
    4 Ratings

    Contract Standardization and Enforcement

    N/A
    0 Ratings
    7.0
    70%
    4 Ratings

    Electronic Signatures

    N/A
    0 Ratings
    8.0
    80%
    4 Ratings

    Invoice Automated Matching

    N/A
    0 Ratings
    8.0
    80%
    4 Ratings

    Purchasing Risk and Compliance Management

    N/A
    0 Ratings
    8.0
    80%
    4 Ratings

    Requisitions-to-Purchase Orders Integrated

    N/A
    0 Ratings
    9.0
    90%
    6 Ratings

    Spend Compliance Management

    N/A
    0 Ratings
    8.0
    80%
    4 Ratings

    Supplier Assessment

    N/A
    0 Ratings
    8.0
    80%
    5 Ratings

    Supplier Communication and Collaboration

    N/A
    0 Ratings
    7.0
    70%
    4 Ratings

    Supplier Management

    N/A
    0 Ratings
    7.0
    70%
    4 Ratings

    Supplier Portal

    N/A
    0 Ratings
    7.0
    70%
    4 Ratings

    Risk Management

    Customer Focus

    Feature Set Not Supported
    N/A
    8.0

    Microsoft Dynamics 365 Business Central

    80%
    Microsoft Dynamics 365 Business Central ranks higher in 9/9 features

    Risk Repository

    N/A
    0 Ratings
    8.0
    80%
    3 Ratings

    Control Management

    N/A
    0 Ratings
    8.0
    80%
    4 Ratings

    Control Mapping

    N/A
    0 Ratings
    7.0
    70%
    4 Ratings

    Control Efficiency Assessments

    N/A
    0 Ratings
    8.0
    80%
    3 Ratings

    Automated Control Assessments

    N/A
    0 Ratings
    8.0
    80%
    3 Ratings

    Assessment Capture

    N/A
    0 Ratings
    8.0
    80%
    3 Ratings

    Issue Detection

    N/A
    0 Ratings
    8.0
    80%
    4 Ratings

    Automatic Notification

    N/A
    0 Ratings
    9.0
    90%
    3 Ratings

    Remediation and Certification

    N/A
    0 Ratings
    8.0
    80%
    3 Ratings

    Logistics

    Customer Focus

    Feature Set Not Supported
    N/A
    7.2

    Microsoft Dynamics 365 Business Central

    72%
    Microsoft Dynamics 365 Business Central ranks higher in 13/13 features

    Transportation Planning and Optimization

    N/A
    0 Ratings
    8.0
    80%
    3 Ratings

    Transportation Sourcing Management

    N/A
    0 Ratings
    9.0
    90%
    3 Ratings

    Transportation Process Integration

    N/A
    0 Ratings
    8.0
    80%
    3 Ratings

    Transportation Execution Management

    N/A
    0 Ratings
    8.0
    80%
    3 Ratings

    Freight Payment Automation

    N/A
    0 Ratings
    7.0
    70%
    3 Ratings

    Trade Management

    N/A
    0 Ratings
    7.0
    70%
    3 Ratings

    Trade Regulatory Compliance Management

    N/A
    0 Ratings
    7.0
    70%
    3 Ratings

    Customs Entry Management

    N/A
    0 Ratings
    4.0
    40%
    3 Ratings

    Customs Document Management

    N/A
    0 Ratings
    8.0
    80%
    3 Ratings

    Customs Document Collaboration

    N/A
    0 Ratings
    3.0
    30%
    4 Ratings

    Fulfillment Management

    N/A
    0 Ratings
    9.0
    90%
    4 Ratings

    Inventory Visibility

    N/A
    0 Ratings
    8.0
    80%
    4 Ratings

    Warehouse Workforce Management

    N/A
    0 Ratings
    8.0
    80%
    3 Ratings

    Manufacturing

    Customer Focus

    Feature Set Not Supported
    N/A
    6.9

    Microsoft Dynamics 365 Business Central

    69%
    Microsoft Dynamics 365 Business Central ranks higher in 9/9 features

    Production Process Design

    N/A
    0 Ratings
    7.0
    70%
    3 Ratings

    Supply Chain Business Flows

    N/A
    0 Ratings
    6.0
    60%
    3 Ratings

    Production Management

    N/A
    0 Ratings
    7.0
    70%
    4 Ratings

    Contracted Manufacturing Management

    N/A
    0 Ratings
    8.0
    80%
    3 Ratings

    Configuration Management

    N/A
    0 Ratings
    7.0
    70%
    3 Ratings

    Work Definition

    N/A
    0 Ratings
    6.0
    60%
    2 Ratings

    Work Execution

    N/A
    0 Ratings
    5.0
    50%
    3 Ratings

    Advanced Fulfillment

    N/A
    0 Ratings
    8.0
    80%
    3 Ratings

    Manufacturing Costs

    N/A
    0 Ratings
    8.0
    80%
    4 Ratings

    Supply Chain

    Customer Focus

    Feature Set Not Supported
    N/A
    8.5

    Microsoft Dynamics 365 Business Central

    85%
    Microsoft Dynamics 365 Business Central ranks higher in 4/4 features

    Forecasting

    N/A
    0 Ratings
    8.5
    85%
    6 Ratings

    Inventory Planning

    N/A
    0 Ratings
    8.9
    89%
    6 Ratings

    Multi-tier Supply Chain Planning

    N/A
    0 Ratings
    8.4
    84%
    6 Ratings

    Performance Monitoring

    N/A
    0 Ratings
    8.4
    84%
    6 Ratings

    Product Lifecycle Management

    Customer Focus

    Feature Set Not Supported
    N/A
    7.4

    Microsoft Dynamics 365 Business Central

    74%
    Microsoft Dynamics 365 Business Central ranks higher in 7/7 features

    Ideation Management

    N/A
    0 Ratings
    8.0
    80%
    2 Ratings

    Requirements Management

    N/A
    0 Ratings
    8.0
    80%
    2 Ratings

    Proposal Management

    N/A
    0 Ratings
    7.0
    70%
    2 Ratings

    Innovation Portfolio Management

    N/A
    0 Ratings
    6.0
    60%
    2 Ratings

    Product Master Data Management

    N/A
    0 Ratings
    8.0
    80%
    2 Ratings

    Vendor Portal

    N/A
    0 Ratings
    8.0
    80%
    3 Ratings

    Project Portfolio Management

    N/A
    0 Ratings
    7.0
    70%
    2 Ratings

    Attribute Ratings

    • Customer Focus is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    9.0

    Customer Focus

    90%
    1 Rating
    8.4

    Microsoft Dynamics 365 Business Central

    84%
    22 Ratings

    Likelihood to Renew

    Customer Focus

    N/A
    0 Ratings
    10.0

    Microsoft Dynamics 365 Business Central

    100%
    1 Rating

    Usability

    Customer Focus

    N/A
    0 Ratings
    9.0

    Microsoft Dynamics 365 Business Central

    90%
    4 Ratings

    Availability

    Customer Focus

    N/A
    0 Ratings
    8.0

    Microsoft Dynamics 365 Business Central

    80%
    2 Ratings

    Support Rating

    Customer Focus

    N/A
    0 Ratings
    9.5

    Microsoft Dynamics 365 Business Central

    95%
    3 Ratings

    Likelihood to Recommend

    Customer Focus, Inc.

    Today, with a globalized competition and without truce, a company must evaluate and take into account its size, and use this to analyze which of the tools available in the market is more suited to their needs. If it is a small company, you can improve your customer service by incorporating a chat. But a company of national level must evaluate other aspects like: marketing, tastes, preferences, tendencies, etc. To achieve the effective management of relationships with our customers, this technology provides us with effective tools and easy access.
    Read full review

    Microsoft

    It addresses well some integration and connectivity issues with other software and adapted technologies: formulation and manufacturing batching software, scanners and bar codes, inventory, financials, emailing of invoices and statement, sales and purchasing... etc. I believe it to be better suited to a medium to large company. Not as simple and seamless as we expected for migrating from another Microsoft Dynamics software product (we moved from GP to NAV). Our staff is going through a tougher time than we thought to learn some procedures. Normal growing pains?!
    Read full review

    Pros

    Customer Focus, Inc.

    • Facilitates the interaction between the company and customers, through various communication channels, thanks to the storage of information of interest, such as the needs and preferences for products or services.
    • Access data of interest (about the clients, their histories, products, prices, etc.,) from any place with access to the internet
    • An extensive knowledge about the clients allows the company to present commercial offers adapted to their needs, so the income is also higher, through a lower sales cycle. The CRM allows to enhance sales and marketing functions.
    Read full review

    Microsoft

    • Automate the creation of bills of materials for production. We can now generate a BoM from a sales order.
    • Organization of all data pertaining to thousands of parts, assemblies, and finished goods. Engineering and purchasing have a common portal.
    • We can create sales orders from quotations instead of re-entering them (this did require some bolt-on software). Less redundant work with fewer entry errors.
    • Accounting can provide reports based on specific criteria stored in NAV. We can pull better and more detailed intelligence.
    Read full review

    Cons

    Customer Focus, Inc.

    • Cost is always an element to consider when purchasing a computer solution, both for the purchase of the software and for its maintenance, many forget about the ongoing support costs that come with software.
    • Many systems are backed up automatically through the cloud or through some other solution, but not all. So there is a good chance that the data will be lost. it is therefore necessary to take the safe backup forecasts in the event of any unforeseen occurrence and cause us an unpleasant surprise.
    • There is a difference between being served by a real person when making a phone call, to an automated attention system. Sometimes it is good to make the tasks more automatic, but it is also good to have a little personalized help to avoid losing the human value of relationships.
    Read full review

    Microsoft

    • The version of software that we currently use isn't compatible with Windows 7, therefore we had to install it using the virtual computer under Windows XP. This created a few additional steps that the users had to go through in order to access the software which generated more calls to our IT Helpdesk.
    • We did research how much it would cost to upgrade the software so that we could get a version compatible with Windows 7, but the cost was way too expensive for our organization. Also, when we need to make updates or changes to the software, there are very few consultants who are familiar with the software so we are limited in who we can use for consulting services. Since we are limited in choosing consultants who can make updates and changes to the software the fees are usually really expensive for their services.
    • There is a .zup file that we constantly have to delete in order for the database to work properly and update. Users get a pop-up about once a week asking if they want to replace the .zup file and if the file is not deleted then the opening page for the software will not show up correctly and the database will not have the most up to date information.
    Read full review

    Pricing Details

    Customer Focus

    Starting Price

    $0

    Editions & Modules

    Customer Focus editions and modules pricing
    EditionModules
    Standard$501
    Ultimate$992

    Footnotes

    1. # of stores and users
    2. # of stores and users

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    Required $249

    Additional Details

    Microsoft Dynamics 365 Business Central

    Starting Price

    Editions & Modules

    Microsoft Dynamics 365 Business Central editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Likelihood to Renew

      Customer Focus, Inc.

      No answers on this topic

      Microsoft

      We've already decided to continue using this software. It is too expensive for us to upgrade so we made a workaround by using the virtual computer with Windows XP installed on it. We did research replacing this software, but it was a better financial decision to keep what we had instead
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      Usability

      Customer Focus, Inc.

      No answers on this topic

      Microsoft

      Microsoft Dynamics 365 Business Central is offering the same for enterprise resource planning solutions in sectors like finance, logistics, and management. Although the solution is being marketed through consultants, the vendor will provide price quotes based on client needs, users, and deployment. This makes Microsoft Dynamics365 Business Central's usability very high.
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      Support Rating

      Customer Focus, Inc.

      No answers on this topic

      Microsoft

      It provides one to efficiently be able to manage bookkeeping and inventory without much challenges. One can easily navigate through workflow processes while managing usages and budgets. Being able to produce reports in Word, Excel or PDF means one is able to have a working document to produce trends and graphs or produce pivot tables.
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      Alternatives Considered

      Customer Focus, Inc.

      Sales management is based on the management of customer relationships and must be centralized so that its analysis is effective. The data that is collected must be available for the generation of statistics for decision making by the directory. This tool allows us to generate the necessary data to generate results, save time and production cost. The other products did not fit our objectives.
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      Microsoft

      I have personally supported all of the Dynamic family of ERP systems and made the decision to concentrate on NAV as the solution of choice. From a support and development standpoint there are few if any packages that can compare. It is not uncommon for most of the companies that I support to only call me once or twice a month after the first year. This is due to the ease of tracking down problems and errors and the ability for a developer to provide the end-user with routines that automatically correct the most basic kind of error
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      Return on Investment

      Customer Focus, Inc.

      • With the information available, about the clients, the company can know and segment the markets and develop effective and successful marketing campaigns.
      • With the information the employee can develop more personalized relationships with the client.
      • This customer service tool facilitated the administrative processes of sales to achieve higher performance and better results in the company.
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      Microsoft

      • Automation processing, including EDI functionality, has increased employee efficiency and prevented the need for adding additional employees.
      • Implementation of the warehouse functionality, including cycle counts, has resulted in better inventory control/less shrinkage.
      • Implementation of e-Ship and e-Receive, has resulted in greater efficiency and order accuracy.
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