6 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 9.2 out of 100
156 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 7.8 out of 100

Likelihood to Recommend

Customer Focus

Customer Focus has an excellent performance as the lead manager of sales and customer service follow-up. This platform is great for all those companies that need more punctual administration for customer requirements during the process of selling or acquiring a service. Customer Focus offers an inventory management system, order management and also offers a great CRM, with which you can get excellent results if you combine these three functionalities. This platform offers an excellent communication service with clients, which helps to create a really great relationship between the company and the client.
Carmen Rodriguez | TrustRadius Reviewer

Microsoft Dynamics 365 Business Central (formerly Dynamics NAV)

It addresses well some integration and connectivity issues with other software and adapted technologies: formulation and manufacturing batching software, scanners and bar codes, inventory, financials, emailing of invoices and statement, sales and purchasing... etc. I believe it to be better suited to a medium to large company. Not as simple and seamless as we expected for migrating from another Microsoft Dynamics software product (we moved from GP to NAV). Our staff is going through a tougher time than we thought to learn some procedures. Normal growing pains?!
FRANCISCO OLIVEIRA | TrustRadius Reviewer

Feature Rating Comparison

Online Storefront

Customer Focus
9.4
Microsoft Dynamics 365 Business Central (formerly Dynamics NAV)
Product catalog & listings
Customer Focus
10.0
Microsoft Dynamics 365 Business Central (formerly Dynamics NAV)
Product management
Customer Focus
8.0
Microsoft Dynamics 365 Business Central (formerly Dynamics NAV)
Bulk product upload
Customer Focus
10.0
Microsoft Dynamics 365 Business Central (formerly Dynamics NAV)
Branding
Customer Focus
9.0
Microsoft Dynamics 365 Business Central (formerly Dynamics NAV)
Mobile storefront
Customer Focus
10.0
Microsoft Dynamics 365 Business Central (formerly Dynamics NAV)
Product variations
Customer Focus
10.0
Microsoft Dynamics 365 Business Central (formerly Dynamics NAV)
Website integration
Customer Focus
10.0
Microsoft Dynamics 365 Business Central (formerly Dynamics NAV)
Visual customization
Customer Focus
8.0
Microsoft Dynamics 365 Business Central (formerly Dynamics NAV)
CMS
Customer Focus
10.0
Microsoft Dynamics 365 Business Central (formerly Dynamics NAV)

Online Shopping Cart

Customer Focus
9.5
Microsoft Dynamics 365 Business Central (formerly Dynamics NAV)
Abandoned cart recovery
Customer Focus
9.0
Microsoft Dynamics 365 Business Central (formerly Dynamics NAV)
Checkout user experience
Customer Focus
10.0
Microsoft Dynamics 365 Business Central (formerly Dynamics NAV)

Online Payment System

Customer Focus
8.0
Microsoft Dynamics 365 Business Central (formerly Dynamics NAV)
eCommerce security
Customer Focus
8.0
Microsoft Dynamics 365 Business Central (formerly Dynamics NAV)

eCommerce Marketing

Customer Focus
9.7
Microsoft Dynamics 365 Business Central (formerly Dynamics NAV)
Promotions & discounts
Customer Focus
10.0
Microsoft Dynamics 365 Business Central (formerly Dynamics NAV)
Personalized recommendations
Customer Focus
9.0
Microsoft Dynamics 365 Business Central (formerly Dynamics NAV)
SEO
Customer Focus
10.0
Microsoft Dynamics 365 Business Central (formerly Dynamics NAV)

eCommerce Business Management

Customer Focus
9.2
Microsoft Dynamics 365 Business Central (formerly Dynamics NAV)
Multi-site management
Customer Focus
8.0
Microsoft Dynamics 365 Business Central (formerly Dynamics NAV)
Order processing
Customer Focus
10.0
Microsoft Dynamics 365 Business Central (formerly Dynamics NAV)
Inventory management
Customer Focus
10.0
Microsoft Dynamics 365 Business Central (formerly Dynamics NAV)
Shipping
Customer Focus
9.0
Microsoft Dynamics 365 Business Central (formerly Dynamics NAV)
Custom functionality
Customer Focus
9.0
Microsoft Dynamics 365 Business Central (formerly Dynamics NAV)

Payroll Management

Customer Focus
Microsoft Dynamics 365 Business Central (formerly Dynamics NAV)
7.4
Pay calculation
Customer Focus
Microsoft Dynamics 365 Business Central (formerly Dynamics NAV)
7.0
Benefit plan administration
Customer Focus
Microsoft Dynamics 365 Business Central (formerly Dynamics NAV)
8.0
Direct deposit files
Customer Focus
Microsoft Dynamics 365 Business Central (formerly Dynamics NAV)
7.0
Salary revision and increment management
Customer Focus
Microsoft Dynamics 365 Business Central (formerly Dynamics NAV)
8.0
Reimbursement management
Customer Focus
Microsoft Dynamics 365 Business Central (formerly Dynamics NAV)
7.0

Customization

Customer Focus
Microsoft Dynamics 365 Business Central (formerly Dynamics NAV)
7.6
API for custom integration
Customer Focus
Microsoft Dynamics 365 Business Central (formerly Dynamics NAV)
7.6
Plug-ins
Customer Focus
Microsoft Dynamics 365 Business Central (formerly Dynamics NAV)
7.6

Security

Customer Focus
Microsoft Dynamics 365 Business Central (formerly Dynamics NAV)
8.7
Single sign-on capability
Customer Focus
Microsoft Dynamics 365 Business Central (formerly Dynamics NAV)
8.7
Role-based user permissions
Customer Focus
Microsoft Dynamics 365 Business Central (formerly Dynamics NAV)
8.7

Reporting & Analytics

Customer Focus
Microsoft Dynamics 365 Business Central (formerly Dynamics NAV)
8.7
Dashboards
Customer Focus
Microsoft Dynamics 365 Business Central (formerly Dynamics NAV)
8.4
Standard reports
Customer Focus
Microsoft Dynamics 365 Business Central (formerly Dynamics NAV)
8.9
Custom reports
Customer Focus
Microsoft Dynamics 365 Business Central (formerly Dynamics NAV)
8.8

General Ledger and Configurable Accounting

Customer Focus
Microsoft Dynamics 365 Business Central (formerly Dynamics NAV)
8.2
Accounts payable
Customer Focus
Microsoft Dynamics 365 Business Central (formerly Dynamics NAV)
7.2
Accounts receivable
Customer Focus
Microsoft Dynamics 365 Business Central (formerly Dynamics NAV)
7.4
Global Financial Support
Customer Focus
Microsoft Dynamics 365 Business Central (formerly Dynamics NAV)
8.8
Primary and Secondary Ledgers
Customer Focus
Microsoft Dynamics 365 Business Central (formerly Dynamics NAV)
7.0
Intercompany Accounting
Customer Focus
Microsoft Dynamics 365 Business Central (formerly Dynamics NAV)
8.9
Localizations
Customer Focus
Microsoft Dynamics 365 Business Central (formerly Dynamics NAV)
8.4
Journals and Reconciliations
Customer Focus
Microsoft Dynamics 365 Business Central (formerly Dynamics NAV)
8.5
Enterprise Accounting
Customer Focus
Microsoft Dynamics 365 Business Central (formerly Dynamics NAV)
8.8
Configurable Accounting
Customer Focus
Microsoft Dynamics 365 Business Central (formerly Dynamics NAV)
8.9
Centralized Rules Framework
Customer Focus
Microsoft Dynamics 365 Business Central (formerly Dynamics NAV)
8.4
Standardized Processes
Customer Focus
Microsoft Dynamics 365 Business Central (formerly Dynamics NAV)
8.8

Inventory Management

Customer Focus
Microsoft Dynamics 365 Business Central (formerly Dynamics NAV)
8.5
Inventory tracking
Customer Focus
Microsoft Dynamics 365 Business Central (formerly Dynamics NAV)
8.5
Automatic reordering
Customer Focus
Microsoft Dynamics 365 Business Central (formerly Dynamics NAV)
7.7
Location management
Customer Focus
Microsoft Dynamics 365 Business Central (formerly Dynamics NAV)
9.0
Manufacturing module
Customer Focus
Microsoft Dynamics 365 Business Central (formerly Dynamics NAV)
8.9

Order Management

Customer Focus
Microsoft Dynamics 365 Business Central (formerly Dynamics NAV)
7.9
Pricing
Customer Focus
Microsoft Dynamics 365 Business Central (formerly Dynamics NAV)
8.9
Order entry
Customer Focus
Microsoft Dynamics 365 Business Central (formerly Dynamics NAV)
8.0
Credit card processing
Customer Focus
Microsoft Dynamics 365 Business Central (formerly Dynamics NAV)
8.4
Cost of goods sold
Customer Focus
Microsoft Dynamics 365 Business Central (formerly Dynamics NAV)
7.2
Order Orchestration
Customer Focus
Microsoft Dynamics 365 Business Central (formerly Dynamics NAV)
8.0
End-to-end order visibility
Customer Focus
Microsoft Dynamics 365 Business Central (formerly Dynamics NAV)
8.0
Order exception Resolution
Customer Focus
Microsoft Dynamics 365 Business Central (formerly Dynamics NAV)
6.9

Subledger and Financial Process

Customer Focus
Microsoft Dynamics 365 Business Central (formerly Dynamics NAV)
8.3
Automated Invoice Processing
Customer Focus
Microsoft Dynamics 365 Business Central (formerly Dynamics NAV)
8.9
Shared Services Payments
Customer Focus
Microsoft Dynamics 365 Business Central (formerly Dynamics NAV)
8.4
Billings Management
Customer Focus
Microsoft Dynamics 365 Business Central (formerly Dynamics NAV)
8.8
Customer Receipt Applications
Customer Focus
Microsoft Dynamics 365 Business Central (formerly Dynamics NAV)
6.2
Customer Collections
Customer Focus
Microsoft Dynamics 365 Business Central (formerly Dynamics NAV)
8.0
Revenue Recognition
Customer Focus
Microsoft Dynamics 365 Business Central (formerly Dynamics NAV)
8.0
Cash Management
Customer Focus
Microsoft Dynamics 365 Business Central (formerly Dynamics NAV)
8.5
Asset Management
Customer Focus
Microsoft Dynamics 365 Business Central (formerly Dynamics NAV)
8.9
Travel & Expense Management
Customer Focus
Microsoft Dynamics 365 Business Central (formerly Dynamics NAV)
7.2
Budgetary Control & Encumbrance Accounting
Customer Focus
Microsoft Dynamics 365 Business Central (formerly Dynamics NAV)
8.8
Period Close
Customer Focus
Microsoft Dynamics 365 Business Central (formerly Dynamics NAV)
8.9
Transactions Tax
Customer Focus
Microsoft Dynamics 365 Business Central (formerly Dynamics NAV)
8.4
Subledger Reconciliations
Customer Focus
Microsoft Dynamics 365 Business Central (formerly Dynamics NAV)
9.3
3rd Party Accounting Systems
Customer Focus
Microsoft Dynamics 365 Business Central (formerly Dynamics NAV)
7.6

Project Financial Management

Customer Focus
Microsoft Dynamics 365 Business Central (formerly Dynamics NAV)
8.2
Budgeting and Forecasting
Customer Focus
Microsoft Dynamics 365 Business Central (formerly Dynamics NAV)
9.4
Project Costing
Customer Focus
Microsoft Dynamics 365 Business Central (formerly Dynamics NAV)
8.9
Cost Capture
Customer Focus
Microsoft Dynamics 365 Business Central (formerly Dynamics NAV)
8.9
Capital Project Management
Customer Focus
Microsoft Dynamics 365 Business Central (formerly Dynamics NAV)
8.0
Customer Invoicing
Customer Focus
Microsoft Dynamics 365 Business Central (formerly Dynamics NAV)
8.9
Customer Contract Compliance
Customer Focus
Microsoft Dynamics 365 Business Central (formerly Dynamics NAV)
8.4
Project Revenue Recognition
Customer Focus
Microsoft Dynamics 365 Business Central (formerly Dynamics NAV)
8.0
Project Financial Performance Analysis
Customer Focus
Microsoft Dynamics 365 Business Central (formerly Dynamics NAV)
8.0
Project Financials Dashboard
Customer Focus
Microsoft Dynamics 365 Business Central (formerly Dynamics NAV)
7.2
Real-time Financial Reporting
Customer Focus
Microsoft Dynamics 365 Business Central (formerly Dynamics NAV)
7.2
Embedded Business Intelligence
Customer Focus
Microsoft Dynamics 365 Business Central (formerly Dynamics NAV)
7.0
Project Planning Collaboration
Customer Focus
Microsoft Dynamics 365 Business Central (formerly Dynamics NAV)
8.0

Project Execution Management

Customer Focus
Microsoft Dynamics 365 Business Central (formerly Dynamics NAV)
7.7
Project Planning and Scheduling
Customer Focus
Microsoft Dynamics 365 Business Central (formerly Dynamics NAV)
8.0
Project Manager Dashboard
Customer Focus
Microsoft Dynamics 365 Business Central (formerly Dynamics NAV)
8.0
Resource Manager Dashboard
Customer Focus
Microsoft Dynamics 365 Business Central (formerly Dynamics NAV)
7.2
Task Insight for Project Managers
Customer Focus
Microsoft Dynamics 365 Business Central (formerly Dynamics NAV)
8.0
Project Manager Mobile Functionality
Customer Focus
Microsoft Dynamics 365 Business Central (formerly Dynamics NAV)
7.2
Team Member Task Collaboration
Customer Focus
Microsoft Dynamics 365 Business Central (formerly Dynamics NAV)
7.8
Team Member Mobile Functionality
Customer Focus
Microsoft Dynamics 365 Business Central (formerly Dynamics NAV)
8.2
Project Candidate Search
Customer Focus
Microsoft Dynamics 365 Business Central (formerly Dynamics NAV)
7.8
Project Candidate Comparison and Analysis
Customer Focus
Microsoft Dynamics 365 Business Central (formerly Dynamics NAV)
8.0
Defineable Resource Pools
Customer Focus
Microsoft Dynamics 365 Business Central (formerly Dynamics NAV)
7.0
Defineable Resource Pools
Customer Focus
Microsoft Dynamics 365 Business Central (formerly Dynamics NAV)
7.8
Talent Profiles
Customer Focus
Microsoft Dynamics 365 Business Central (formerly Dynamics NAV)
7.8
Real-Time Project Reporting
Customer Focus
Microsoft Dynamics 365 Business Central (formerly Dynamics NAV)
7.2
Absence Management
Customer Focus
Microsoft Dynamics 365 Business Central (formerly Dynamics NAV)
8.0
Product Lifecycle Management
Customer Focus
Microsoft Dynamics 365 Business Central (formerly Dynamics NAV)
8.0

Grants Management

Customer Focus
Microsoft Dynamics 365 Business Central (formerly Dynamics NAV)
7.8
Award Lifecycle Management
Customer Focus
Microsoft Dynamics 365 Business Central (formerly Dynamics NAV)
8.0
Spending Control
Customer Focus
Microsoft Dynamics 365 Business Central (formerly Dynamics NAV)
8.0
Indirect Cost Management
Customer Focus
Microsoft Dynamics 365 Business Central (formerly Dynamics NAV)
8.0
Billing
Customer Focus
Microsoft Dynamics 365 Business Central (formerly Dynamics NAV)
7.0

Procurement

Customer Focus
Microsoft Dynamics 365 Business Central (formerly Dynamics NAV)
7.9
Sourcing Team Collaboration
Customer Focus
Microsoft Dynamics 365 Business Central (formerly Dynamics NAV)
8.9
Sourcing Analysis
Customer Focus
Microsoft Dynamics 365 Business Central (formerly Dynamics NAV)
8.8
Bids Analyzed and Compared
Customer Focus
Microsoft Dynamics 365 Business Central (formerly Dynamics NAV)
8.8
Catalog Shopping E-Commerce for Employees
Customer Focus
Microsoft Dynamics 365 Business Central (formerly Dynamics NAV)
7.8
Contract Authoring
Customer Focus
Microsoft Dynamics 365 Business Central (formerly Dynamics NAV)
7.2
Contract Compliance Management
Customer Focus
Microsoft Dynamics 365 Business Central (formerly Dynamics NAV)
8.0
Contract History
Customer Focus
Microsoft Dynamics 365 Business Central (formerly Dynamics NAV)
8.0
Contract Renewal Automation
Customer Focus
Microsoft Dynamics 365 Business Central (formerly Dynamics NAV)
8.0
Contract Repository
Customer Focus
Microsoft Dynamics 365 Business Central (formerly Dynamics NAV)
7.8
Contract Standardization and Enforcement
Customer Focus
Microsoft Dynamics 365 Business Central (formerly Dynamics NAV)
7.0
Electronic Signatures
Customer Focus
Microsoft Dynamics 365 Business Central (formerly Dynamics NAV)
8.2
Invoice Automated Matching
Customer Focus
Microsoft Dynamics 365 Business Central (formerly Dynamics NAV)
8.0
Purchasing Risk and Compliance Management
Customer Focus
Microsoft Dynamics 365 Business Central (formerly Dynamics NAV)
8.0
Requisitions-to-Purchase Orders Integrated
Customer Focus
Microsoft Dynamics 365 Business Central (formerly Dynamics NAV)
8.7
Spend Compliance Management
Customer Focus
Microsoft Dynamics 365 Business Central (formerly Dynamics NAV)
7.8
Supplier Assessment
Customer Focus
Microsoft Dynamics 365 Business Central (formerly Dynamics NAV)
7.9
Supplier Communication and Collaboration
Customer Focus
Microsoft Dynamics 365 Business Central (formerly Dynamics NAV)
7.2
Supplier Management
Customer Focus
Microsoft Dynamics 365 Business Central (formerly Dynamics NAV)
7.2
Supplier Portal
Customer Focus
Microsoft Dynamics 365 Business Central (formerly Dynamics NAV)
7.0

Risk Management

Customer Focus
Microsoft Dynamics 365 Business Central (formerly Dynamics NAV)
8.0
Risk Repository
Customer Focus
Microsoft Dynamics 365 Business Central (formerly Dynamics NAV)
8.0
Control Management
Customer Focus
Microsoft Dynamics 365 Business Central (formerly Dynamics NAV)
8.0
Control Mapping
Customer Focus
Microsoft Dynamics 365 Business Central (formerly Dynamics NAV)
7.0
Control Efficiency Assessments
Customer Focus
Microsoft Dynamics 365 Business Central (formerly Dynamics NAV)
8.0
Automated Control Assessments
Customer Focus
Microsoft Dynamics 365 Business Central (formerly Dynamics NAV)
8.0
Assessment Capture
Customer Focus
Microsoft Dynamics 365 Business Central (formerly Dynamics NAV)
8.0
Issue Detection
Customer Focus
Microsoft Dynamics 365 Business Central (formerly Dynamics NAV)
8.0
Automatic Notification
Customer Focus
Microsoft Dynamics 365 Business Central (formerly Dynamics NAV)
9.0
Remediation and Certification
Customer Focus
Microsoft Dynamics 365 Business Central (formerly Dynamics NAV)
8.0

Logistics

Customer Focus
Microsoft Dynamics 365 Business Central (formerly Dynamics NAV)
7.3
Transportation Planning and Optimization
Customer Focus
Microsoft Dynamics 365 Business Central (formerly Dynamics NAV)
8.0
Transportation Sourcing Management
Customer Focus
Microsoft Dynamics 365 Business Central (formerly Dynamics NAV)
8.8
Transportation Process Integration
Customer Focus
Microsoft Dynamics 365 Business Central (formerly Dynamics NAV)
7.6
Transportation Execution Management
Customer Focus
Microsoft Dynamics 365 Business Central (formerly Dynamics NAV)
8.0
Freight Payment Automation
Customer Focus
Microsoft Dynamics 365 Business Central (formerly Dynamics NAV)
7.0
Trade Management
Customer Focus
Microsoft Dynamics 365 Business Central (formerly Dynamics NAV)
7.2
Trade Regulatory Compliance Management
Customer Focus
Microsoft Dynamics 365 Business Central (formerly Dynamics NAV)
7.2
Customs Entry Management
Customer Focus
Microsoft Dynamics 365 Business Central (formerly Dynamics NAV)
4.7
Customs Document Management
Customer Focus
Microsoft Dynamics 365 Business Central (formerly Dynamics NAV)
8.0
Customs Document Collaboration
Customer Focus
Microsoft Dynamics 365 Business Central (formerly Dynamics NAV)
3.8
Fulfillment Management
Customer Focus
Microsoft Dynamics 365 Business Central (formerly Dynamics NAV)
8.8
Inventory Visibility
Customer Focus
Microsoft Dynamics 365 Business Central (formerly Dynamics NAV)
8.0
Warehouse Workforce Management
Customer Focus
Microsoft Dynamics 365 Business Central (formerly Dynamics NAV)
8.0

Manufacturing

Customer Focus
Microsoft Dynamics 365 Business Central (formerly Dynamics NAV)
6.9
Production Process Design
Customer Focus
Microsoft Dynamics 365 Business Central (formerly Dynamics NAV)
7.0
Supply Chain Business Flows
Customer Focus
Microsoft Dynamics 365 Business Central (formerly Dynamics NAV)
6.1
Production Management
Customer Focus
Microsoft Dynamics 365 Business Central (formerly Dynamics NAV)
7.0
Contracted Manufacturing Management
Customer Focus
Microsoft Dynamics 365 Business Central (formerly Dynamics NAV)
7.9
Configuration Management
Customer Focus
Microsoft Dynamics 365 Business Central (formerly Dynamics NAV)
6.9
Work Definition
Customer Focus
Microsoft Dynamics 365 Business Central (formerly Dynamics NAV)
6.0
Work Execution
Customer Focus
Microsoft Dynamics 365 Business Central (formerly Dynamics NAV)
5.1
Advanced Fulfillment
Customer Focus
Microsoft Dynamics 365 Business Central (formerly Dynamics NAV)
8.0
Manufacturing Costs
Customer Focus
Microsoft Dynamics 365 Business Central (formerly Dynamics NAV)
8.0

Supply Chain

Customer Focus
Microsoft Dynamics 365 Business Central (formerly Dynamics NAV)
8.4
Forecasting
Customer Focus
Microsoft Dynamics 365 Business Central (formerly Dynamics NAV)
8.4
Inventory Planning
Customer Focus
Microsoft Dynamics 365 Business Central (formerly Dynamics NAV)
8.8
Multi-tier Supply Chain Planning
Customer Focus
Microsoft Dynamics 365 Business Central (formerly Dynamics NAV)
8.3
Performance Monitoring
Customer Focus
Microsoft Dynamics 365 Business Central (formerly Dynamics NAV)
8.3

Product Lifecycle Management

Customer Focus
Microsoft Dynamics 365 Business Central (formerly Dynamics NAV)
7.4
Ideation Management
Customer Focus
Microsoft Dynamics 365 Business Central (formerly Dynamics NAV)
8.0
Requirements Management
Customer Focus
Microsoft Dynamics 365 Business Central (formerly Dynamics NAV)
8.0
Proposal Management
Customer Focus
Microsoft Dynamics 365 Business Central (formerly Dynamics NAV)
7.0
Innovation Portfolio Management
Customer Focus
Microsoft Dynamics 365 Business Central (formerly Dynamics NAV)
6.0
Product Master Data Management
Customer Focus
Microsoft Dynamics 365 Business Central (formerly Dynamics NAV)
8.0
Vendor Portal
Customer Focus
Microsoft Dynamics 365 Business Central (formerly Dynamics NAV)
8.0
Project Portfolio Management
Customer Focus
Microsoft Dynamics 365 Business Central (formerly Dynamics NAV)
7.0

Pros

Customer Focus

  • Facilitates the interaction between the company and customers, through various communication channels, thanks to the storage of information of interest, such as the needs and preferences for products or services.
  • Access data of interest (about the clients, their histories, products, prices, etc.,) from any place with access to the internet
  • An extensive knowledge about the clients allows the company to present commercial offers adapted to their needs, so the income is also higher, through a lower sales cycle. The CRM allows to enhance sales and marketing functions.
Marlon Seijas | TrustRadius Reviewer

Microsoft Dynamics 365 Business Central (formerly Dynamics NAV)

  • Automate the creation of bills of materials for production. We can now generate a BoM from a sales order.
  • Organization of all data pertaining to thousands of parts, assemblies, and finished goods. Engineering and purchasing have a common portal.
  • We can create sales orders from quotations instead of re-entering them (this did require some bolt-on software). Less redundant work with fewer entry errors.
  • Accounting can provide reports based on specific criteria stored in NAV. We can pull better and more detailed intelligence.
Jenny Christensen | TrustRadius Reviewer

Cons

Customer Focus

  • Customer Focus is not able to integrate with our email marketing system, therefore, it is more complicated for us to use the data collected on this platform, to be able to obtain results in our email commerce.
  • The process of setting up automated responses for clients is a bit complex. It is not the typical software that is configured in a couple of weeks, I had complications when configuring the automated responses for the clients' requirements.
Carmen Rodriguez | TrustRadius Reviewer

Microsoft Dynamics 365 Business Central (formerly Dynamics NAV)

  • The version of software that we currently use isn't compatible with Windows 7, therefore we had to install it using the virtual computer under Windows XP. This created a few additional steps that the users had to go through in order to access the software which generated more calls to our IT Helpdesk.
  • We did research how much it would cost to upgrade the software so that we could get a version compatible with Windows 7, but the cost was way too expensive for our organization. Also, when we need to make updates or changes to the software, there are very few consultants who are familiar with the software so we are limited in who we can use for consulting services. Since we are limited in choosing consultants who can make updates and changes to the software the fees are usually really expensive for their services.
  • There is a .zup file that we constantly have to delete in order for the database to work properly and update. Users get a pop-up about once a week asking if they want to replace the .zup file and if the file is not deleted then the opening page for the software will not show up correctly and the database will not have the most up to date information.
Roberta Jones | TrustRadius Reviewer

Likelihood to Renew

Customer Focus

No score
No answers yet
No answers on this topic

Microsoft Dynamics 365 Business Central (formerly Dynamics NAV)

Microsoft Dynamics 365 Business Central (formerly Dynamics NAV) 10.0
Based on 1 answer
We've already decided to continue using this software. It is too expensive for us to upgrade so we made a workaround by using the virtual computer with Windows XP installed on it. We did research replacing this software, but it was a better financial decision to keep what we had instead
Roberta Jones | TrustRadius Reviewer

Usability

Customer Focus

No score
No answers yet
No answers on this topic

Microsoft Dynamics 365 Business Central (formerly Dynamics NAV)

Microsoft Dynamics 365 Business Central (formerly Dynamics NAV) 9.0
Based on 3 answers
Microsoft Dynamics 365 Business Central is offering the same for enterprise resource planning solutions in sectors like finance, logistics, and management. Although the solution is being marketed through consultants, the vendor will provide price quotes based on client needs, users, and deployment. This makes Microsoft Dynamics365 Business Central's usability very high.
Anonymous | TrustRadius Reviewer

Support Rating

Customer Focus

No score
No answers yet
No answers on this topic

Microsoft Dynamics 365 Business Central (formerly Dynamics NAV)

Microsoft Dynamics 365 Business Central (formerly Dynamics NAV) 9.0
Based on 2 answers
It provides one to efficiently be able to manage bookkeeping and inventory without much challenges. One can easily navigate through workflow processes while managing usages and budgets. Being able to produce reports in Word, Excel or PDF means one is able to have a working document to produce trends and graphs or produce pivot tables.
Patient Gomba | TrustRadius Reviewer

Alternatives Considered

Customer Focus

Sales management is based on the management of customer relationships and must be centralized so that its analysis is effective. The data that is collected must be available for the generation of statistics for decision making by the directory. This tool allows us to generate the necessary data to generate results, save time and production cost. The other products did not fit our objectives.
Marlon Seijas | TrustRadius Reviewer

Microsoft Dynamics 365 Business Central (formerly Dynamics NAV)

I have personally supported all of the Dynamic family of ERP systems and made the decision to concentrate on NAV as the solution of choice. From a support and development standpoint there are few if any packages that can compare. It is not uncommon for most of the companies that I support to only call me once or twice a month after the first year. This is due to the ease of tracking down problems and errors and the ability for a developer to provide the end-user with routines that automatically correct the most basic kind of error
Gene Fagelson | TrustRadius Reviewer

Return on Investment

Customer Focus

  • Better interaction with clients, I managed to obtain a perfect communication with each client who agreed to the acquisition of our banking services.
  • Better order and inventory management for my entire company. I managed to manage all customer orders in the same panel, in addition, this made it easier to meet the requirements of each order.
  • Visualization of the interests of the clients. Customer Focus did not provide detailed reports on what kinds of products or services have attracted the most attention from customers.
Carmen Rodriguez | TrustRadius Reviewer

Microsoft Dynamics 365 Business Central (formerly Dynamics NAV)

  • Automation processing, including EDI functionality, has increased employee efficiency and prevented the need for adding additional employees.
  • Implementation of the warehouse functionality, including cycle counts, has resulted in better inventory control/less shrinkage.
  • Implementation of e-Ship and e-Receive, has resulted in greater efficiency and order accuracy.
Brian Sanders | TrustRadius Reviewer

Pricing Details

Customer Focus

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
$249

Customer Focus Editions & Modules

Edition
Standard$501
Ultimate$991
  1. # of stores and users
Additional Pricing Details

Microsoft Dynamics 365 Business Central (formerly Dynamics NAV)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Microsoft Dynamics 365 Business Central (formerly Dynamics NAV) Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

Customer Focus
9.0
Microsoft Dynamics 365 Business Central (formerly Dynamics NAV)
8.9

Likelihood to Renew

Customer Focus
Microsoft Dynamics 365 Business Central (formerly Dynamics NAV)
10.0

Usability

Customer Focus
Microsoft Dynamics 365 Business Central (formerly Dynamics NAV)
9.0

Reliability and Availability

Customer Focus
Microsoft Dynamics 365 Business Central (formerly Dynamics NAV)
8.0

Support Rating

Customer Focus
Microsoft Dynamics 365 Business Central (formerly Dynamics NAV)
9.0

Add comparison