DemandTools vs. SAP Sales Cloud

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
DemandTools
Score 9.8 out of 10
N/A
DemandTools for AppExchange is a data quality toolset for Salesforce.com CRM centric customers. The product comprises 11 individual modules to control, standardize, verify, deduplicate, import and manipulate Salesforce and/or Force.com data.N/A
SAP Sales Cloud
Score 8.5 out of 10
N/A
SAP Sales Cloud (formerly SAP Cloud for Sales) is a cloud sales application with sales automation, enterprise resource planning (ERP) integration, and collaboration capabilities.N/A
Pricing
DemandToolsSAP Sales Cloud
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
DemandToolsSAP Sales Cloud
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
DemandToolsSAP Sales Cloud
Features
DemandToolsSAP Sales Cloud
Sales Force Automation
Comparison of Sales Force Automation features of Product A and Product B
DemandTools
-
Ratings
SAP Sales Cloud
8.4
148 Ratings
7% above category average
Customer data management / contact management00 Ratings8.3141 Ratings
Workflow management00 Ratings8.6142 Ratings
Territory management00 Ratings8.0127 Ratings
Opportunity management00 Ratings8.8138 Ratings
Integration with email client (e.g., Outlook or Gmail)00 Ratings8.2134 Ratings
Contract management00 Ratings8.0131 Ratings
Quote & order management00 Ratings8.6131 Ratings
Interaction tracking00 Ratings8.7134 Ratings
Channel / partner relationship management00 Ratings8.4128 Ratings
Customer Service & Support
Comparison of Customer Service & Support features of Product A and Product B
DemandTools
-
Ratings
SAP Sales Cloud
8.7
127 Ratings
12% above category average
Case management00 Ratings8.5122 Ratings
Call center management00 Ratings8.9112 Ratings
Help desk management00 Ratings8.7113 Ratings
Marketing Automation
Comparison of Marketing Automation features of Product A and Product B
DemandTools
-
Ratings
SAP Sales Cloud
8.2
129 Ratings
5% above category average
Lead management00 Ratings8.2128 Ratings
Email marketing00 Ratings8.2111 Ratings
CRM Project Management
Comparison of CRM Project Management features of Product A and Product B
DemandTools
-
Ratings
SAP Sales Cloud
8.2
140 Ratings
6% above category average
Task management00 Ratings8.2132 Ratings
Billing and invoicing management00 Ratings8.2111 Ratings
Reporting00 Ratings8.2129 Ratings
CRM Reporting & Analytics
Comparison of CRM Reporting & Analytics features of Product A and Product B
DemandTools
-
Ratings
SAP Sales Cloud
8.3
138 Ratings
8% above category average
Forecasting00 Ratings8.2128 Ratings
Pipeline visualization00 Ratings8.7129 Ratings
Customizable reports00 Ratings8.1133 Ratings
Customization
Comparison of Customization features of Product A and Product B
DemandTools
-
Ratings
SAP Sales Cloud
8.2
136 Ratings
7% above category average
Custom fields00 Ratings8.0136 Ratings
Custom objects00 Ratings8.0129 Ratings
Scripting environment00 Ratings8.5112 Ratings
API for custom integration00 Ratings8.1121 Ratings
Security
Comparison of Security features of Product A and Product B
DemandTools
-
Ratings
SAP Sales Cloud
9.1
139 Ratings
8% above category average
Single sign-on capability00 Ratings9.2133 Ratings
Role-based user permissions00 Ratings9.0133 Ratings
Social CRM
Comparison of Social CRM features of Product A and Product B
DemandTools
-
Ratings
SAP Sales Cloud
8.9
97 Ratings
18% above category average
Social data00 Ratings8.797 Ratings
Social engagement00 Ratings9.193 Ratings
Integrations with 3rd-party Software
Comparison of Integrations with 3rd-party Software features of Product A and Product B
DemandTools
-
Ratings
SAP Sales Cloud
8.5
115 Ratings
13% above category average
Marketing automation00 Ratings8.3111 Ratings
Compensation management00 Ratings8.692 Ratings
Platform
Comparison of Platform features of Product A and Product B
DemandTools
-
Ratings
SAP Sales Cloud
8.3
120 Ratings
9% above category average
Mobile access00 Ratings8.3120 Ratings
Best Alternatives
DemandToolsSAP Sales Cloud
Small Businesses
Dataloader.io
Dataloader.io
Score 10.0 out of 10
Salesmate
Salesmate
Score 10.0 out of 10
Medium-sized Companies
IBM InfoSphere Information Server
IBM InfoSphere Information Server
Score 8.0 out of 10
Creatio
Creatio
Score 9.0 out of 10
Enterprises
IBM InfoSphere Information Server
IBM InfoSphere Information Server
Score 8.0 out of 10
Creatio
Creatio
Score 9.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
DemandToolsSAP Sales Cloud
Likelihood to Recommend
8.7
(117 ratings)
8.3
(147 ratings)
Likelihood to Renew
9.9
(16 ratings)
8.0
(14 ratings)
Usability
7.8
(6 ratings)
7.0
(9 ratings)
Availability
9.8
(2 ratings)
9.1
(2 ratings)
Performance
8.5
(3 ratings)
9.1
(2 ratings)
Support Rating
9.0
(5 ratings)
6.0
(13 ratings)
Online Training
8.5
(2 ratings)
9.1
(3 ratings)
Implementation Rating
6.9
(6 ratings)
8.0
(3 ratings)
Configurability
7.5
(2 ratings)
9.1
(1 ratings)
Contract Terms and Pricing Model
-
(0 ratings)
9.1
(1 ratings)
Ease of integration
9.0
(1 ratings)
9.1
(1 ratings)
Product Scalability
8.5
(2 ratings)
8.5
(110 ratings)
Professional Services
-
(0 ratings)
9.1
(1 ratings)
Vendor post-sale
9.0
(1 ratings)
8.2
(1 ratings)
Vendor pre-sale
9.0
(1 ratings)
9.1
(1 ratings)
User Testimonials
DemandToolsSAP Sales Cloud
Likelihood to Recommend
Validity
DemandTools is perfect for any system that constantly adds new records to its database. For example, in higher education, we are constantly purchasing search names from various vendors and DemandTools allows us to make sure we are not doubling up on the same records. It saves us money in the long run as we are not mailing out multiple copies of our brochures to the same person.
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SAP
Well, I've been using SAP Sales Cloud for 6 months now so my conclusions are that if your employees are techy friendly then I would recommend It, but if they are quite not used to advanced CRM tools could be a bit overwhelming at first. Pricing it's okay thought, compares to other tools I've used previously.
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Pros
Validity
  • PowerGrid can review and make the updates simultaneously.
  • Single Table Dedupe makes merg[ing] the records easy and can make updates at the same time.
  • BulkBackup [is] just one click, majority data got updated.
  • Scenarios save a lot of time for similar working load.
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SAP
  • I love its ability to automate the entire sales process for us.
  • Another thing I love is how it combines data from different touchpoints to provide a 360-degree view of the customer.
  • What I like best about SAP Sales Cloud is the real-time analytics it provides for my organization.
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Cons
Validity
  • I wish I could make changes to my existing scenarios using save rather than having to create a whole new scenario. Maybe you can, I just haven't been able to.
  • Some features aren't user intuitive and it takes a while to learn.
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SAP
  • One area of concern is the many data silos that are present within SAP sales cloud
  • While creating filters for accessing sales lead reports, the accuracy is missing sometimes.
  • The product is quite vast and a lot more learning material and knowledge base documents are required.
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Likelihood to Renew
Validity
It's a great product. The only thing that holds us back is it was frustrating working with their sales team. We also don't like that when Validity purchased DemandTools they immediately started charging us quite a bit while it had been free for non-profit users when CRMFusion owned it. They also don't let you buy it for just 1 or 2 seats, you have to pay, I believe, in batches of 100 seats.
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SAP
SAP sales enables organizations to manage their sales activities, such as inquiries, quotations, orders, deliveries, billing, and payments. Also integrates with other SAP modules, such as finance, logistics, and marketing, to provide a comprehensive solution for managing the entire sales cycle. thats makes SAP a good choice
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Usability
Validity
Allows for control in uploading lists, saved processes for checking duplicate records.

Allows for backup files and quick reverts if something goes wrong.

Extends reporting when Salesforce.com cannot support specific pieces of info being put together in a report.

Automated processes for set and forget hygiene tasks
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SAP
In short, SAP CRM is a complete service that will help improve marketing strategy and productivity. It covers various topics, from big data analytics to resource management and housing sales data. SAP CRM has a long list of features and can do them all.
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Reliability and Availability
Validity
There has not been a time since I started 9 months ago that I've encountered any kind of downtime.
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SAP
Product was mostly available. A couple accessibility issues did exist when sending API calls, and there was either no response, or a delayed response.
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Performance
Validity
DemandTools is a bit clunky and slow at times
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SAP
No answers on this topic
Support Rating
Validity
Support can be slow so do not expect quick turn for urgent issues.
Help for specific queries not not there. Product tech support is offered. It would be great if query support, even if paid, was offered
The training webinars help with the basics but not much if you need advanced functionality.
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SAP
SAP's customer service is quick and efficient, with a response time of fewer than some minutes. In either case, you'll get instant help from the vendor or online forums. In addition, the vendor provides excellent global support for this tool. Like Salesforce, SugarCRM, etc., it's probably fine as a standalone CRM option.
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Online Training
Validity
The trainings are free live webinars that give you a solid base for getting started with the program. The only weakness is they don't have any advanced classes.
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SAP
Training was mostly completed over a couple conference calls, and reading the API documentation. Our developers were able to implement quickly after reading the documentation.
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Implementation Rating
Validity
I had just started using Salesforce about 3 months before I did the implementation myself, and it was easy to do just following their step-by-step instructions.
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SAP
I would rate the implementation a 7. While the process overall was successful, there were challenges related to data migration, integration with other systems, and initial user adoption. However, the support from SAP during the implementation phase was helpful, and we were able to resolve the major issues as the process progressed.
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Alternatives Considered
Validity
Though RingLead has much more to offer in terms of automation (and it is in Salesforce rather than a separate program), DemandTools still has our heart. DemandTools is very cost-friendly and we were able to increase the value of DemandTools by programming in additional saved scenarios. I decreased admin time in the DemandTools suite by approximately 25% after implementing saved scenarios for every reoccurring update or list upload.
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SAP
Sap sales cloud has boosted the supply chain network . Sap Sales cloud has seamlessly unified the backend business processes into more transparent effective ones.The customer satisfaction have also increased with better customer collaboration and relationship.The vendor management process has also been significantly impacted and all for good. Customers are really happy with it
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Scalability
Validity
It's done everything we've needed it to do.
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SAP
1. It much needed to the end-user like sales person and marketing team to read the real time analysis for better decision making and deal closing. 2. Cost calculation and tracking becomes easier on go. 3. HR department, sales and marketing teams are getting insights for further improvement of the process of sales and conversion rate. 4. Easier to know customer behavior and taste.
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Return on Investment
Validity
  • It is a tremendous time saver. It does things Salesforce doesn't even have the capability to do. Tasks that would take hours to manually complete.
  • We can process a tremendous amount of data daily through one person, vs. weeks for the data to be cleaned, reviewed, routed and input.
  • Saves on headcount by allowing a dedicated user to set up batches and jobs for other teams to ensure their data integrity.
  • The return on investment isn't easily quantifiable but it is FELT in our department.
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SAP
  • Integration with additional sales tools, such as LinkedIn Sales Navigator, greatly improves the speed and efficiency of our entire process.
  • Standard templates facilitate easy and efficient lead interaction.
  • The time is reduced and representative job productivity increases when SAP Sales Cloud is used.
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ScreenShots

DemandTools Screenshots

Screenshot of DemandTools Home ScreenScreenshot of Modify FormulaScreenshot of Data Quality Automation

SAP Sales Cloud Screenshots

Screenshot of the SAP Sales Cloud dashboard, where users can can automate critical selling processes and give sellers AI-based recommendations. The dashboard features:
Cloud deployment
A unified view of customers
An optimised mobile selling experience
AI-driven insights, recommendations, and analytics
Embedded generative AI highlights and summarization