Cyara CX vs. Fathom

Cyara CX

Fathom

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Cyara CX	Score 9.0 out of 10	Enterprise companies (1,001+ employees)	Cyara provides multi-channel testing and monitoring of customer engagement center systems. As customer behavior evolves, frequent changes to customer experience platforms are required to maintain superior customer service and reduce costs. Cyra enables both functional and load testing of systems like IP telephony, IVR applications etc. It also continuously monitors availability and performance of your IVR and contact center systems to let you know in advance of any adjustments that need to be…	N/A
Fathom	Score 8.7 out of 10	N/A	Fathom is a management reporting, forecasting and financial analysis tool from the Access Group. It helps users to assess business performance, monitor trends and identify improvement opportunities. Fathom combines business planning with simple three-way cash flow forecasting.	$44 per month

Pricing

Cyara CX

Fathom

Editions & Modules

No answers on this topic

Starter: $44
per month
Silver: $225
per month
Gold: $325
per month
Platinum: $575
per month

Offerings

Pricing Offerings
Cyara CX	Fathom
Free Trial
No	Yes
Free/Freemium Version
No	No
Premium Consulting/Integration Services
Yes	No

Entry-level Setup Fee

Optional

No setup fee

Additional Details

—

More Pricing Information

Community Pulse
	Cyara CX	Fathom
Top Pros	Pro User friendly Pro Extremely user friendly Pro Non technical	Pro Easy to use Pro Customizable dashboard
Top Cons	Minus Slows down	No answers on this topic

Features

Cyara CX

Fathom

Budgeting, Planning, and Forecasting

Comparison of Budgeting, Planning, and Forecasting features of Product A and Product B
	Cyara CX - Ratings	Fathom 7.8 1 Ratings 18% below category average
Long-term financial planning	00 Ratings	7.01 Ratings
Financial budgeting	00 Ratings	9.01 Ratings
Forecasting	00 Ratings	6.01 Ratings
Management reporting	00 Ratings	9.01 Ratings

Analytics and Reporting

Comparison of Analytics and Reporting features of Product A and Product B
	Cyara CX - Ratings	Fathom 8.0 1 Ratings 2% below category average
KPIs	00 Ratings	8.01 Ratings
Cost and profitability analysis	00 Ratings	8.01 Ratings
Key Performance Indicator setting	00 Ratings	8.01 Ratings
Revenue Forecasting	00 Ratings	8.01 Ratings

Budgeting Tools

Comparison of Budgeting Tools features of Product A and Product B
	Cyara CX - Ratings	Fathom 6.5 1 Ratings 26% below category average
Financial Planning Collaboration	00 Ratings	7.01 Ratings
Budget Customization	00 Ratings	8.01 Ratings
Departmental Budgeting	00 Ratings	4.01 Ratings
Import & Export Tools	00 Ratings	7.01 Ratings

Best Alternatives
	Cyara CX	Fathom
Small Businesses	No answers on this topic	MIP Fund Accounting Score 8.7 out of 10
Medium-sized Companies	PRTG Score 8.5 out of 10	Centage Score 9.6 out of 10
Enterprises	PRTG Score 8.5 out of 10	Oracle Fusion Cloud ERP Score 8.1 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	Cyara CX	Fathom
Likelihood to Recommend	- (0 ratings)	9.0 (3 ratings)
Usability	- (0 ratings)	10.0 (1 ratings)
Support Rating	- (0 ratings)	10.0 (1 ratings)

User Testimonials
	Cyara CX	Fathom
Likelihood to Recommend	Cyara No answers on this topic	The Access Group I always ask if the other attendees are ok with my using the app. If they were not comfortable, I would turn it off. This is likely over-cautious, but I also am hesitant to use it in extremely sensitive and confidential conversations. I use it as often as possible and am heavily reliant on it for any status meetings where there might be action items for any attendee, etc Incentivized Leila Blauner Founder Read full review
Pros	Cyara No answers on this topic	The Access Group Xero Integration Instant Financials Reports Incentivized Verified User Anonymous Read full review
Cons	Cyara No answers on this topic	The Access Group Honestly I do not have any Cons to add. Incentivized Samantha Bowling, CPA CGMA Owner Read full review
Usability	Cyara No answers on this topic	The Access Group Great dashboards and very easy to use. Incentivized Samantha Bowling, CPA CGMA Owner Read full review
Support Rating	Cyara No answers on this topic	The Access Group I have not used customer support. Incentivized Samantha Bowling, CPA CGMA Owner Read full review
Alternatives Considered	Cyara No answers on this topic	The Access Group otter is audio only, and doesn't monitor things like talk time. Both systems have great (relatively new) AI features. Fathom's is a little more functional (templates for notes that can be swapped out after the meeting. Otter's is a little more useful with the AI chat feature and the summaries are a bit stronger Incentivized Leila Blauner Founder Read full review
Return on Investment	Cyara No answers on this topic	The Access Group it saved us few hours a month to prepare consolidated reports. it made is easy to understand the financials with visuals Integration with Xero also made it much accurate Incentivized Verified User Anonymous Read full review
ScreenShots	Cyara CX Screenshots