FreedomPay vs. Verifone Point

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
FreedomPay
Score 9.0 out of 10
N/A
FreedomPay is a point-of-sale software solution with features such as PCI-validated point-to-point encryption.N/A
Verifone Point
Score 9.0 out of 10
N/A
Verifone Point is a point-of-sale software solution with features such as payment simplicity and flexible service.N/A
Pricing
FreedomPayVerifone Point
Editions & Modules
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Offerings
Pricing Offerings
FreedomPayVerifone Point
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Best Alternatives
FreedomPayVerifone Point
Small Businesses
Square POS
Square POS
Score 9.1 out of 10
Square POS
Square POS
Score 9.1 out of 10
Medium-sized Companies
Epicor Eagle
Epicor Eagle
Score 8.5 out of 10
Epicor Eagle
Epicor Eagle
Score 8.5 out of 10
Enterprises

No answers on this topic

No answers on this topic

All AlternativesView all alternativesView all alternatives
User Ratings
FreedomPayVerifone Point
Likelihood to Recommend
9.0
(1 ratings)
5.0
(1 ratings)
User Testimonials
FreedomPayVerifone Point
Likelihood to Recommend
FreedomPay
I was looking for a new payment system that would be able to handle all our transactions and the team at FreedomPay was able to do just that. FreedomPay is a payment system that is adaptive and can adapt to the needs of the market. They are data-driven so they can adjust to the wants and needs of the market. They are able to handle the load of millions of transactions per day which is a plus for any business.
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Verifone
VeriFone Point definitely knows the VeriFone payment hardware and support tools. They work with many businesses using this hardware, so their remote management tools are thoroughly capable of handling this hardware. This allows them to meet the needs of a small deployment, maybe 20 terminals or fewer. We quickly found out that we would have been better off setting up our own tools and staff to support our deployment of VeriFone hardware. Based on the number of terminals we have in use, our geographical span, and hours of operation, we need to address issues more quickly and personally than VeriFone Point is able to. While they are responsive, their tier I support is pretty generic and mostly assists with power cycling.
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Pros
FreedomPay
  • Wonderful customer support service.
  • Easy to adapt.
  • Data driven payment processing.
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Verifone
  • Knowledge and experience: Point supports many businesses with many VeriFone terminals throughout the country. Therefore, they have much experience with the hardware.
  • Availability: When calling for support, it is rare to not get a response from a human. Some calls are answered after only minutes of hold time, others can take much longer, but a human is almost always available.
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Cons
FreedomPay
  • Difficultly on collaboration and remote work along with FreedomPay.
  • Lack of study materials and documentation.
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Verifone
  • Bureaucracy: Since this is the payment industry and a very large company, they move slower than an iceberg with most projects, including ordering new terminals or adding new features.
  • Availability of project support: Aside hardware troubleshooting, it often feels very difficult to get help from Point support for things like opening a new location, adding a feature, or making other changes requiring any level of planning.
  • Inconsistent support staff: One issue may be handled very differently by different support staff. We often work with somebody for hours on one issue only to call back later and have the same issue solved in minutes by a different person.
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Alternatives Considered
FreedomPay
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Verifone
We started using VeriFone Point when we switched from software-based credit card processing to VeriFone payment software. With our previous software system, we had a similar experience with support to what we have experienced with VeriFone Point. Support for payment industry tools tends to be excessively pragmatic, to the point where they ignore symptom clues while having us power cycle hardware for the fifth time.
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Return on Investment
FreedomPay
  • Secure environment increase the work motivation.
  • Technology based payment system makes it more secure and reliable.
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Verifone
  • No in house staffing: Since VeriFone Point handles our Verifone hardware support, we do not need to pay our own staff for advanced device management.
  • No in house support tools: We don't need to pay for costly support tools since VeriFone Point handles them on a case by case basis.
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