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Google Classroom vs. Google Hangouts (Classic) vs. Zoom Workplace

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Google Classroom

    Score8 out of 10
    N/AN/A

    $0

    per month

    Google Hangouts (Classic)

    Score8.3 out of 10
    N/AThe classic version of Google Hangouts included messaging, voice, VoIP, and video call capabilities. It was replaced by the Hangouts Chat collaboration tool, and Google continues to support conferencing via the new Hangouts Meet.N/A

    Zoom Workplace

    Score8.6 out of 10
    N/AZoom Workplace, Zoom’s open collaboration platform with an AI Companion, empowers teams to be more productive, and strengthen customer relationships throughout the customer lifecycle with Zoom’s Business Services for sales, marketing, and customer experience teams, including Zoom Contact Center.

    $16.99

    per month per user

    Pricing
    Google ClassroomGoogle Hangouts (Classic)Zoom Workplace
    Editions & Modules
    Education Fundamentals
    $0
    per license/per month
    Google Workspace for Education Standard
    $3
    per student/per year
    Teaching and Learning Upgrade
    $4
    per license/per month
    Google Workspace for Education Plus
    $5
    per student/per year
    No answers on this topic
    Add-On Zoom Translated Captions
    $5
    per month per license
    Pro
    $16.99
    per month per user
    Business
    $21.99
    per month per user
    Add-On - Conference Room Connector
    $499
    per year
    Basic
    Free
    Enterprise
    Custom
    Add-On - Zoom Whiteboard
    starting at $2.49
    per month per user
    Add-On - Large Meetings
    starting at $600
    per year
    Add-On - Cloud Storage
    starting at $120
    per year
    Add-On Audio Conferencing
    starting at $1200
    per year
    Add-On Zoom Phone Power Pack
    Starting at $300
    per year per user
    Add-On - Quality of Service Subscription
    Contact Sales
    Offerings
    Pricing Offerings
    Google ClassroomGoogle Hangouts (Classic)Zoom Workplace
    Free Trial
    YesNoYes
    Free/Freemium Version
    NoNoYes
    Premium Consulting/Integration Services
    NoNoYes
    Entry-level Setup FeeNo setup feeNo setup feeNo setup fee
    Additional DetailsEducation Fundamentals Version - 30-day free trial for qualifying institutions.Discount available for annual billing.
    More Pricing Information
    Community Pulse
    Google ClassroomGoogle Hangouts (Classic)Zoom Workplace
    Considered Multiple Products
    Google
    Chose Google Classroom
    As mentioned previously, the low barrier to entry was the final decision. Intuitive user interface is friendly for children.
    Incentivized
    Chose Google Classroom
    Google Classroom and Canvas are very similar programs, but yet they still have things that are different from each other. Google Classroom is a free option to use for our school, so that is always a plus when finding software. They are both great for recording grades, but …
    Incentivized
    Chose Google Classroom
    We tried Weebly as a form of posting assignments and communications, but Google Classroom works way better! It's easier to use and manage and the kids are much more comfortable. They also just know how to use Google and can navigate the website. They love using it and enjoy it!
    Incentivized
    Chose Google Classroom
    Google classroom is by far one of my favorite Google apps. It allows me to ensure that my students will have all the resources, directions and assignments in one place.
    Incentivized
    Discontinued Products
    Chose Google Hangouts (Classic)
    For its time, Google Hangouts (Classic) was a fantastic product and matched up well with all of its successors. Now however, with it having been phased on within Workspace for Education, I would not advise any new users use the product.

    Google Chat, combined with Google Meet, …
    Incentivized
    Chose Google Hangouts (Classic)
    Google Hangouts (Classic) is better than those two competitors if you want [the] ease of use within Gmail. One does not need to go to a separate site to set up a meeting. You just select the link to add the Google meeting link within the scheduler.
    Incentivized
    Chose Google Hangouts (Classic)
    Google Hangouts app is already integrated with many apps users already are familiar with. The program is accessible on many platforms which makes it easy for users to conduct business without having specific devices on hand. It really helped that many people were already …
    Incentivized
    Chose Google Hangouts (Classic)
    I prefer Google Hangouts (Classic) to Microsoft Teams and Zoom, in terms of ease of use. It is quicker to use than setting up a Zoom room, for example. I always have the tab open in my browser and get pinged when colleagues chat me. Same with the phone app - I have it on during …
    Incentivized
    Chose Google Hangouts (Classic)
    Zoom is solid but it's a whole other thing to log in to and limited in what its focus is. Slack has the chat functionality but Google Hangouts is integrated into my every day use and I don't feel like it's yet another thing to manage and keep track of.
    Incentivized
    Chose Google Hangouts (Classic)
    Zoom allows us to connect to a large number of people but personally I face problems while using Zoom on the mobile phone, it needs a high-speed network and lags too much. While on the other hand Google Hangouts is lite and easy to use on mobile phones, it's easy to connect and …
    Incentivized
    Chose Google Hangouts (Classic)
    Google Hangouts is honestly just the easiest to use because it is already integrated with other products in the Google Suite (such as Gmail, Google Calendar, Drive and more) so you don't need to approve and secure any other app to use this, which is nice because we already use …
    Incentivized
    Chose Google Hangouts (Classic)
    It is available for free to use for personal. Easy to use. Syncs with gmail. Maintains history. Group chat and also video call are available. Helps to stay in touch with a group of friends. Fun app to use and have on your smartphone. Privacy can be improved further. We can also …
    Incentivized
    Chose Google Hangouts (Classic)
    Google Hangouts provides much better chat and messaging features than Zoom. It also provides better user management and is overall more cost effective. Zoom provides better video quality and conferencing, with the ability to schedule calls ahead of time, record in the cloud, …
    Incentivized
    Chose Google Hangouts (Classic)
    Google Hangouts is free or inexpensive, while Zoom does cost money. Zoom is better quality though and easier click to join, not all customers want to install Zoom.
    Incentivized
    Chose Google Hangouts (Classic)
    Google Hangouts is a much better tool for internal conferencing and can be a good back up when GoToMeeting is not working or is simply just down. I would never recommend Google Hangouts as a company's primary video conferencing software but if they could add a few more …
    Incentivized
    Chose Google Hangouts (Classic)
    Google Hangouts is simply more convenient for chatting and video integration! The quality on Zoom or Jabber, and video functionality may be higher, but I'll often choose convenience and user accessibility over quality, though it depends on the situation. As a remote worker, I …
    Incentivized
    Chose Google Hangouts (Classic)
    It is a free tool that is used with your Gmail mail, the video conferences are of quality, we can share several important documents, You can use other channels at the same time to communicate, Really the hangouts are entering strongly in the tight competition of communication …
    Incentivized
    Chose Google Hangouts (Classic)
    The closest alternative to Hangouts is Skype. Hangouts is a lot more practical since it allows easier teleconference setup, and is so much easier to use since it's web based and needs no installation. At work, we use HipChat as well since it's well integrated with Jira, but I …
    Incentivized
    Chose Google Hangouts (Classic)
    Zoom is a lot better for presenting so I use it when I need those extra features. It is paid and the pricing can get a little pricey so that's why I stick with Google Hangouts for most meetings.
    Incentivized
    Chose Google Hangouts (Classic)
    Google Hangouts undercuts almost everyone on pricing, and has a solid feature set. In particular, it is enhanced when using with a Google Voice number. In this instance it makes outgoing calls to "real" phones trivially easy. It's great for on-the-fly use, too.

    However, when …
    Incentivized
    Chose Google Hangouts (Classic)
    Google Hangout is very comparable to Zoom video conference tool.
    Incentivized
    Zoom
    Chose Zoom Workplace
    Zoom is easier to use than Google Hangouts and Skype, both of which can be very cumbersome. Also, while Google Hangouts has made some changes to its services it still lags behind Zoom. WhatsApp is the easiest to use but has fewer capabilities than Zoom. Zoom is easy to use, …
    Incentivized
    Chose Zoom Workplace
    I actually prefer Zoom over Hangouts. I've noticed that the audio and video quality when using Zoom is better and there are a lot less calls/meetings that are dropped due to a change in bandwidth. I also feel like screen sharing/file sharing is a lot easier in Zoom than it is …
    Incentivized
    Chose Zoom Workplace
    We previously used Google Hangouts and did not have a great experience. Part of this is because there are limitations to how many employees can be in the same meeting. We had several people get booted from a company meeting on several occasions, which doesn't help employee …
    Incentivized
    Chose Zoom Workplace
    Zoom allows us to have more users connected. But, Google Hangouts has better, more consistent high def video quality. It also is much simpler to use and Zoom is drastically limited it seems by not having better integrations, smoother logins processes, and more visible features. …
    Incentivized
    Chose Zoom Workplace
    Zoom has the best multi-user support, audio and visual quality. Compared to Google Hangouts, the audio and ease of use is better. Compared to GoToMeeting, the scheduler is easier to use and integrates better with Google. We use FaceTime every now and then, which of course …
    Incentivized
    Chose Zoom Workplace
    Zoom works great for meetings, trainings, and demos. We use it when meeting physically isn't possible, but we still want to have the experience of seeing someone's face or sharing a computer screen. I like how straightforward it is to invite someone to a meeting whereas Skype
    Incentivized
    Chose Zoom Workplace
    Zoom is at the bottom of the other products due to its barebones chat and messaging systems. It's a super basic chat mechanism that doesn't have many other functions—akin to AOL back in the early 2000s. It's difficult to share things and communicate complex ideas. However, we …
    Incentivized
    Chose Zoom Workplace
    Zoom stands well on their competitors, time to time improvements on user interface. Adding more features like screen sharing and VOIP works great. Their customer support is very good.
    Incentivized
    Chose Zoom Workplace
    They are free and have no time constraints. They also have more apps and integration. They don't drain resources. All other platforms are much more superior to Zoom.
    Incentivized
    Chose Zoom Workplace
    Zoom's ease of use is unbeatable. We enjoy how easy it is to implement and the great feedback we get from customers and internal employees. We are very happy with our choice and enjoy that Zoom is a Metaswitch partner.
    Incentivized
    Chose Zoom Workplace
    I selected zoom app because it is a power pack of all the features inbuilt in it. Without any second thought it is the only software used worldwide for meeting and video conferencing. All the data are safe and secure. Users can make multiple calls at the same time with …
    Incentivized
    Chose Zoom Workplace
    As mentioned before, I do sometimes use Hangouts instead of Zoom because it cuts out a little bit of time when I just need a meeting for a small number of participants (fewer steps, no need to auth again for Hangouts since I'm a Google cal user). However, Hangouts crashes far …
    Incentivized
    Chose Zoom Workplace
    Zoom is a very advanced and easy to use software when compared to any other. It provides a built-in collaboration tool with HD video calling feature. End to end encryption is the best part of it.
    Incentivized
    Chose Zoom Workplace
    Zoom is much better than Hangouts for performance reasons.
    Incentivized
    Chose Zoom Workplace
    Considerably better and more professional.
    Incentivized
    Chose Zoom Workplace
    1. Google Meet (or Hangouts) imposes a limit of 25 participants per video call and we started hitting it as the company grew.
    2. Google Meet started crashing unexpectedly during the conference, especially when someone starts sharing their screen.
    3. Google Meet has inferior audio/video …
    Incentivized
    Chose Zoom Workplace
    We are moving off of Hangouts because it's difficult for non-Google folks to use.
    Incentivized
    Chose Zoom Workplace
    Zoom just has much better reliability and seamless multi-platform experience than all of the mentioned products. The only mentioned product that still exists for us is Slack.
    Incentivized
    Chose Zoom Workplace
    Zoom just works for us. It has a Linux client, that is why we choose Zoom. We needed a single platform for our video conferencing. One of the things I like most about Zoom is the ability to connect to Zoom using a variety of hardware.
    Incentivized
    Chose Zoom Workplace
    Perfect. Hands down. Zoom suits all of our needs and I attended the conference to ensure we are using all of its functions to the best of our potential. If we aren't, which I realized now that we aren't, then I intend to heighten or user experience from the things I've learned …
    Incentivized
    Chose Zoom Workplace
    Zoom just works every time. Meeting quality is very dependable and reliable. Other solutions don't have the same track record. Other solutions don't have the same powerful and easy to use conference room solutions like Zoom Rooms. These are the two main differences in my …
    Incentivized
    Chose Zoom Workplace
    Screen sharing capabilities on Hangouts is not as good as Zoom.
    Incentivized
    Chose Zoom Workplace
    I selected Zoom because it was suggested to me during a meeting. I also like that it is free to download, has clear audio, and doesn't break off during calls.
    Incentivized
    Key User Insights
    Would buy again
    97%
    Would buy again
    37 Answers
    83%
    Would buy again
    44 Answers
    92%
    Would buy again
    412 Answers
    Delivers good value for the price
    100%
    Delivers good value for the price
    37 Answers
    98%
    Delivers good value for the price
    46 Answers
    93%
    Delivers good value for the price
    386 Answers
    Happy with the feature set
    89%
    Happy with the feature set
    34 Answers
    89%
    Happy with the feature set
    47 Answers
    95%
    Happy with the feature set
    437 Answers
    Lived up to sales and marketing promises
    95%
    Lived up to sales and marketing promises
    19 Answers
    91%
    Lived up to sales and marketing promises
    31 Answers
    92%
    Lived up to sales and marketing promises
    287 Answers
    Implementation went as expected
    100%
    Implementation went as expected
    29 Answers
    98%
    Implementation went as expected
    41 Answers
    95%
    Implementation went as expected
    327 Answers
    Features
    Google ClassroomGoogle Hangouts (Classic)Zoom Workplace
    Learning Management
    Comparison of Learning Management features of Google Classroom and Google Hangouts (Classic) and Zoom Workplace
    Feature
    Google Classroom
    7.4
    60 Ratings
    8% below category average
    Google Hangouts (Classic)
    -
    Ratings
    Zoom Workplace
    -
    Ratings
    Course authoring8.752 Ratings00 Ratings00 Ratings
    Course catalog or library7.639 Ratings00 Ratings00 Ratings
    Player/Portal6.538 Ratings00 Ratings00 Ratings
    Learning content8.141 Ratings00 Ratings00 Ratings
    Mobile friendly7.757 Ratings00 Ratings00 Ratings
    Progress tracking & certifications7.244 Ratings00 Ratings00 Ratings
    Assignments7.158 Ratings00 Ratings00 Ratings
    Compliance management6.934 Ratings00 Ratings00 Ratings
    Learning administration7.346 Ratings00 Ratings00 Ratings
    Learning reporting & analytics6.842 Ratings00 Ratings00 Ratings
    Social learning8.751 Ratings00 Ratings00 Ratings
    Gamification3.98 Ratings00 Ratings00 Ratings
    Single Sign On (SSO) Enabled Learning9.812 Ratings00 Ratings00 Ratings
    Cloud PBX
    Comparison of Cloud PBX features of Google Classroom and Google Hangouts (Classic) and Zoom Workplace
    Feature
    Google Classroom
    -
    Ratings
    Google Hangouts (Classic)
    6.3
    57 Ratings
    23% below category average
    Zoom Workplace
    8.1
    234 Ratings
    4% below category average
    Hosted PBX00 Ratings6.915 Ratings8.3111 Ratings
    Multi-level Interactive Voice Response (IVR)00 Ratings7.725 Ratings7.8139 Ratings
    User templates00 Ratings5.022 Ratings00 Ratings
    Call reports00 Ratings9.034 Ratings00 Ratings
    Directory of employee names00 Ratings3.045 Ratings8.2216 Ratings
    Call Management
    Comparison of Call Management features of Google Classroom and Google Hangouts (Classic) and Zoom Workplace
    Feature
    Google Classroom
    -
    Ratings
    Google Hangouts (Classic)
    8.0
    66 Ratings
    3% below category average
    Zoom Workplace
    8.2
    262 Ratings
    6% below category average
    Answering rules00 Ratings8.033 Ratings8.6190 Ratings
    Call recording00 Ratings7.937 Ratings8.7238 Ratings
    Call park00 Ratings7.018 Ratings7.9146 Ratings
    Call screening00 Ratings9.036 Ratings8.1163 Ratings
    Message alerts00 Ratings8.058 Ratings8.2208 Ratings
    Business SMS/External Messaging00 Ratings00 Ratings8.0134 Ratings
    Voicemail Transcription00 Ratings00 Ratings8.0181 Ratings
    VoIP system collaboration
    Comparison of VoIP system collaboration features of Google Classroom and Google Hangouts (Classic) and Zoom Workplace
    Feature
    Google Classroom
    -
    Ratings
    Google Hangouts (Classic)
    8.6
    84 Ratings
    8% above category average
    Zoom Workplace
    -
    Ratings
    Video conferencing00 Ratings9.079 Ratings00 Ratings
    Audio conferencing00 Ratings9.079 Ratings00 Ratings
    Video screen sharing00 Ratings7.148 Ratings00 Ratings
    Instant messaging00 Ratings9.052 Ratings00 Ratings
    Mobile apps
    Comparison of Mobile apps features of Google Classroom and Google Hangouts (Classic) and Zoom Workplace
    Feature
    Google Classroom
    -
    Ratings
    Google Hangouts (Classic)
    8.0
    85 Ratings
    2% above category average
    Zoom Workplace
    8.8
    295 Ratings
    0% below category average
    Mobile app for iOS00 Ratings8.173 Ratings8.8261 Ratings
    Mobile app for Android00 Ratings8.071 Ratings8.9180 Ratings
    Performance & Compatibility of Online Events Software
    Comparison of Performance & Compatibility of Online Events Software features of Google Classroom and Google Hangouts (Classic) and Zoom Workplace
    Feature
    Google Classroom
    -
    Ratings
    Google Hangouts (Classic)
    -
    Ratings
    Zoom Workplace
    8.5
    1004 Ratings
    1% above category average
    High quality audio00 Ratings00 Ratings8.8996 Ratings
    High quality video00 Ratings00 Ratings8.9996 Ratings
    Screen Sharing
    Comparison of Screen Sharing features of Google Classroom and Google Hangouts (Classic) and Zoom Workplace
    Feature
    Google Classroom
    -
    Ratings
    Google Hangouts (Classic)
    -
    Ratings
    Zoom Workplace
    8.7
    1004 Ratings
    2% above category average
    Desktop sharing00 Ratings00 Ratings9.31003 Ratings
    Online Meetings / Events
    Comparison of Online Meetings / Events features of Google Classroom and Google Hangouts (Classic) and Zoom Workplace
    Feature
    Google Classroom
    -
    Ratings
    Google Hangouts (Classic)
    -
    Ratings
    Zoom Workplace
    8.7
    1010 Ratings
    2% above category average
    Calendar integration00 Ratings00 Ratings9.0921 Ratings
    Meeting initiation00 Ratings00 Ratings9.1984 Ratings
    Record meetings / events00 Ratings00 Ratings9.2959 Ratings
    Online Events Collaboration
    Comparison of Online Events Collaboration features of Google Classroom and Google Hangouts (Classic) and Zoom Workplace
    Feature
    Google Classroom
    -
    Ratings
    Google Hangouts (Classic)
    -
    Ratings
    Zoom Workplace
    8.5
    872 Ratings
    2% above category average
    Live chat00 Ratings00 Ratings9.1854 Ratings
    Online Events Security
    Comparison of Online Events Security features of Google Classroom and Google Hangouts (Classic) and Zoom Workplace
    Feature
    Google Classroom
    -
    Ratings
    Google Hangouts (Classic)
    -
    Ratings
    Zoom Workplace
    8.9
    862 Ratings
    11% above category average
    User authentication00 Ratings00 Ratings8.9753 Ratings
    Participant roles & permissions00 Ratings00 Ratings8.7827 Ratings
    Unified Communications Platform and Collaboration
    Comparison of Unified Communications Platform and Collaboration features of Google Classroom and Google Hangouts (Classic) and Zoom Workplace
    Feature
    Google Classroom
    -
    Ratings
    Google Hangouts (Classic)
    -
    Ratings
    Zoom Workplace
    8.7
    247 Ratings
    3% above category average
    Centralized communications management00 Ratings00 Ratings9.0197 Ratings
    Team messaging00 Ratings00 Ratings8.9213 Ratings
    Team document sharing00 Ratings00 Ratings8.6191 Ratings
    Call and meeting analytics00 Ratings00 Ratings8.4200 Ratings
    Best Alternatives
    Google ClassroomGoogle Hangouts (Classic)Zoom Workplace
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    Score9.4 out of 10
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    Score9.1 out of 10
    Medium-sized Companies
    Schoology Learning
    Score8 out of 10
    Fuze
    Score8.2 out of 10
    Webex Calling
    Score8.8 out of 10
    Enterprises
    D2L Brightspace
    Score7.8 out of 10
    Cisco Unified Communications Manager (Call Manager)
    Score8.3 out of 10
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    Score8.8 out of 10
    All AlternativesView all alternativesView all alternativesView all alternatives
    User Ratings
    Google ClassroomGoogle Hangouts (Classic)Zoom Workplace
    Likelihood to Recommend
    8.1
    (80 ratings)
    8.0
    (91 ratings)
    8.8
    (1068 ratings)
    Likelihood to Renew
    10.0
    (4 ratings)
    10.0
    (1 ratings)
    9.4
    (27 ratings)
    Usability
    8.1
    (11 ratings)
    8.0
    (7 ratings)
    9.4
    (46 ratings)
    Availability
    9.0
    (1 ratings)
    -
    (0 ratings)
    9.1
    (2 ratings)
    Performance
    9.0
    (1 ratings)
    -
    (0 ratings)
    9.0
    (3 ratings)
    Support Rating
    1.9
    (14 ratings)
    8.0
    (36 ratings)
    6.4
    (46 ratings)
    In-Person Training
    -
    (0 ratings)
    -
    (0 ratings)
    9.1
    (1 ratings)
    Implementation Rating
    2.0
    (2 ratings)
    -
    (0 ratings)
    6.4
    (11 ratings)
    Configurability
    -
    (0 ratings)
    -
    (0 ratings)
    9.1
    (2 ratings)
    Contract Terms and Pricing Model
    -
    (0 ratings)
    -
    (0 ratings)
    8.0
    (13 ratings)
    Ease of integration
    -
    (0 ratings)
    -
    (0 ratings)
    7.3
    (2 ratings)
    Product Scalability
    10.0
    (1 ratings)
    -
    (0 ratings)
    9.8
    (3 ratings)
    Professional Services
    -
    (0 ratings)
    -
    (0 ratings)
    9.2
    (8 ratings)
    Vendor post-sale
    -
    (0 ratings)
    -
    (0 ratings)
    9.1
    (2 ratings)
    Vendor pre-sale
    -
    (0 ratings)
    -
    (0 ratings)
    7.3
    (2 ratings)
    User Testimonials
    Google ClassroomGoogle Hangouts (Classic)Zoom Workplace
    Likelihood to Recommend
    Google
    Google Classroom allows teachers to post for daily lessons and assignments. It also allows teachers to be able to communicate with students easily outside of class. Students are able to stay connected and know where to find all information and resources easily in a streamlined manner for all of their classes.
    Incentivized
    Read full review
    Discontinued Products
    Had I completed this review a couple years ago, I would have given a rating of 9 or 10 as Hangouts (Classic) is an excellent product. However, now that Google Chat has succeeded Hangouts, I would not recommend that any new users begin using it where other more modern options are available. Android users who want an internet based instant messaging that also supports calling and video calling could benefit from using Hangouts (Classic) as Google Chat requires the user to also have Google Meet installed to make video calls and there is no voice only calling option.
    Incentivized
    Read full review
    Zoom
    In most cases, and I mean almost all, Zoom is vastly superior to Teams in terms of functionality and ease of use. Case in point: I recently tried to join a Teams meeting in the web browser, and it took me multiple attempts to access it. This NEVER happens with a Zoom link.
    Incentivized
    Read full review
    Pros
    Google
    • Student-teacher communication - I love using Classroom for this because my students can always go back and check what was on Classroom by looking through the stream. This way they don't have to go dig through emails to find what they're looking for.
    • Posting to multiple classes - I can post the same announcement or assignment to multiple classes at once without having to repeat the process or send separate emails.
    • Streamlining grading - when students turn work in on Classroom, it all goes to one place and then when I'm grading I can open their documents directly from Classroom or my Drive folder. This way, I'm not looking through emails and Google Doc shared files for their assignment.
    Incentivized
    Read full review
    Discontinued Products
    • Google Hangouts (Classic) is embedded within Gmail's scheduler, so setting up the link is as quick as a click of the button. It's a one-step process.
    • Google Hangouts (Classic) is user-friendly and [has] features to share screens easily.
    • Google Hangouts (Classic) is much easier to use than its competitors.
    • Google Hangouts (Classic) have [a] good connection time and there are few glitches.
    Incentivized
    Read full review
    Zoom
    • Audio quality of phone calls is spot on. Calls are clear and crisp.
    • Video quality of video meetings are clear and there aren't any pixelization artifacts that some systems can have.
    • Having AI summaries have been life changing for us. We no longer have to concentrate on note taking, like we did in the past. The summaries are accurate and enable us to put our efforts in the meeting or conversation. Plus, we can save them into our practice management system as required.
    Incentivized
    Read full review
    Cons
    Google
    • The content management of the Classroom is not that good. The sub-section for notes, syllabus, or discussion is missing.
    • It doesn't have parental control feature.
    • It converts the excel output into a normal file. All the formulas and pivots got changed into plain text.
    Read full review
    Discontinued Products
    • I would like to see improved video support, so that saved videos can be sent back and forth via Hangouts more easily, without having to start a separate meet chat
    • More pronounced notifications of messages would be helpful; pop up notifications are good, but once there is one, additional messages do not pop up
    • Custom muting times would be great, so that if I am in a 90 minute Zoom meeting, I can set it for that time; right now, it is 1 hour or 2 hours. Easy to forget.
    Incentivized
    Read full review
    Zoom
    • Love notes - allow insertion of table or grid
    • Allow admin to turn off DND
    • Allow a way to group individual people chats - not channels just individual peeps into groups for ease of finding - like how you can group shared calendars into sections in Outlook
    Incentivized
    Read full review
    Likelihood to Renew
    Google
    Testing is particularly important in online learning, and Google Classroom falls far short of other learning management systems in this regard. Security is also a concern: while account control is reasonable for the account used with Google Classroom, the person controlling a particular account is often able to, for example, forward or download proprietary materials.
    Read full review
    Discontinued Products
    No answers on this topic
    Zoom
    We're sticking with Zoom for the foreseeable future--given its compelling feature set, ease of use, and advanced technology, there's just no other competition to be excited about. Plus it's a Gartner-recognized industry leader, so it's a rather easy choice.
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    Usability
    Google
    Simple design and seamless integration with Google tools and drive, but missing some key features. However, since it is limited in overall functions and ability to truly personalize / customize, it is quite user friendly and easy to set up and get going, other than sending out the code to your course or dropping students in via their gmail account. Users of Google Forms and sites will find the layout similar in design.
    Incentivized
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    Discontinued Products
    The tool is almost self-implemented. It is likely to be available in every pc or mobile device a user or potential user might have, and all you need to do is adding the company's account and you are done. Once you are setted up, you have almost all actual communication methods available in one tool
    Incentivized
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    Zoom
    Zoom is made for the non tech office. It has features that can be made to do what you need to run things on a day to day basis. Immediately we we able to get meetings going with remote employees. The ability to be able to add smartphone connected people was a big plus. Zoom met our needs at the time.
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    Reliability and Availability
    Google
    We have had very little trouble in accessing Google Classroom. Our issues, if any, have risen from our server and not the Google servers.
    Incentivized
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    Discontinued Products
    No answers on this topic
    Zoom
    There have been less than a handful of outages during our two years with Zoom, and whenever there was one, an email informing us of the outage went out immediately, and they had the issue resolved shortly thereafter.
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    Performance
    Google
    No answers on this topic
    Discontinued Products
    No answers on this topic
    Zoom
    Zoom has among the best performance of any video conference platform, as I've mentioned several times. Besides that, their Chat platform works great, and their back end always runs smooth. It's unfortunate that reporting can now only be done by one month at a time, but nonetheless, it only takes a second to run any kind of Zoom report, whether it's an attendee report, Poll results, a user report, a list of meetings from the past month, etc.
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    Support Rating
    Google
    Since this platform is provided by Google, the technical support is better than any others, and we are not required to bother about the space constraints for adding the contents. If we have a good uninterrupted internet facility we can access Google Classroom without any delay or lag. They have app support in both Android and iPhone.
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    Discontinued Products
    Google Hangouts works great and does not require a lot of work to troubleshoot. Everything is simple and easy to use. Google provides all of the tools that one requires to utilize Google Hangouts and any information can be found in the built-in help tools. There is also a forum for users to report issues and typically, Google responds well and will try to work out any issues.
    Incentivized
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    Zoom
    Because I got a response right away, and was assigned one specific individual to work with me from the beginning to the resolution. I had an actual email address and direct contact with this person without having to start over and over every time I contacted Zoom - this singular individual remained attentive and was well informed on the subject matter and quite able to resolve my needs.
    Incentivized
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    Implementation Rating
    Google
    It was relatively easy to implement due to the simplicity of the platform. Even our more technology challenged teachers found it easy to get started with Google Classroom.
    Incentivized
    Read full review
    Discontinued Products
    No answers on this topic
    Zoom
    If you receive any pushback from higher ups, point to any of the various positive reviews like this one. Or show Zoom's excellent Gartner report, or articles describing Zoom's partnership with Sequoia capital. It's not difficult to show how Zoom is a trustworthy industry leader with best-in-class technology.
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    Alternatives Considered
    Google
    I haven't tested or evaluated another digital classroom website or application. I feel like Google Classroom is convenient for many reasons such as compatibility to Google docs, slides, etc. I also love the ability to link to YouTube and other sites. I don't know if there would be a site that is easier to maneuver.
    Incentivized
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    Discontinued Products
    Google is the white cotton socks of the conferencing world. It’s a great ad-hoc tool, but not too much more. If you are not looking to spend money or operate completely on WiFi (without data charges), it’s a great free option as well. The benefit of being free and open is also the liability. It doesn’t have a great integration story with other corporate tools, but [it doesn’t have to] if you aren’t looking for that. All in all, it’s as helpful and ubiquitous as a public payphone…without the pay…and with a video capability.
    Incentivized
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    Zoom
    Zoom Workplace is typically on the more expensive end against other options, but it's the industry leader for a reason. It has the most brand credibility by far, but that doesn't mean it's perfect. There are limitations when it comes to technical performance, customization and video/audio quality. I prefer Slack myself for communication apps, but Zoom Workplace is a good alternative.
    Incentivized
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    Contract Terms and Pricing Model
    Google
    No answers on this topic
    Discontinued Products
    No answers on this topic
    Zoom
    The billing and price model is really fair for so many functions that they offer, our remote work requires each of the features that Zoom offers, so accepting payment for a tool like this is the least we can do. I like that billing arrives on time and that they offer opportunities and payment times.
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    Scalability
    Google
    It is very easy to push out this program across our buildings. Teachers are able to use it without much trouble.
    Incentivized
    Read full review
    Discontinued Products
    No answers on this topic
    Zoom
    Because the Basic licenses are completely free, and because it's very easy to configure and install Zoom, and because anyone can join Zoom from a link without needing an account, scaling is a Breeze. There are absolutely no roadblocks. My company keeps adding more Zoom Pro license every week since it's so in demand. We were able to convert users from several different platforms onto Zoom with no trouble at all.
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    Professional Services
    Google
    No answers on this topic
    Discontinued Products
    No answers on this topic
    Zoom
    Zoom is perfect for our business. We use it to video chat with prospective clients. The name recognition alone gives us credibility and it is very easy to screen share and send content out.
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    Return on Investment
    Google
    • Students are able to continue learning in a remote environment
    • Parents have a single, consistent organization structure to make it easy to track assignments and progress for multiple children
    • Much better solution than the quickly assembled Zoom-and-gloom of the previous spring when school abruptly went remote with no planning
    Incentivized
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    Discontinued Products
    • I believe it was part of the google suite that was purchased. It was worth the cost as it was cheaper. I believe it is now free, but also becoming deprecated. It is much better to use Teams, Discord, Telegram, etc. Google does not provide enough support or features to make using hangouts worth it these days.
    Incentivized
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    Zoom
    • We have not lost much productivity in our teamwork during the pandemic because of the ability to have Zoom video calls and keep everyone in touch. This is definitely a positive.
    • We are able to have more people participate in coaching sessions (described earlier) because we don't have room space limitations. This is a big positive.
    • Being able to start a meeting instantly is great when we are doing support and/or training with a client over the phone and need to be able to share a visible
    Incentivized
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    ScreenShots

    Zoom Workplace Screenshots

    Screenshot of an example collaboration feature. These are used to:
Transcribe, summarize, and capture action items with AI Companion from your in-person meetings.
Improve visibility and alignment by sharing emails to chats
Elevate a chat to a meeting or phone call to get to resolution faster. 
Continue meeting conversations and easily access shared information in Team Chat.Screenshot of an example of Zoom's productivity features. These features are used to:
Improve productivity across teams, locations, and time zones.
Organize project deliverables and assets in a centralized, collaborative doc.
Collaborate and map out projects visually on a whiteboard.
Jumpstart brainstorming sessions using AI and templates.
Gather valuable team input for well-informed decision-making with surveys and polls.
Stay on top of action items surfaced from across Zoom Workplace.Screenshot of some additional collaboration features. These are used to:
Optimize office experiences and in-person time.
Make sure remote participants feel connected with what is going on in the room.
Collaborate across remote and in-person teams on a virtual whiteboard.
Easily know and identify who is in the room and who is speaking in a Zoom Room with smart name tags and smart speaker tags.Screenshot of an example of Zoom's AI companion. This feature is used to streamline communications, improve productivity, increase employee engagement, and optimize flexible work.Screenshot of additional AI Companion features. The tools is also used to:
Launch internal campaigns.
Deliver visually rich updates with live streams, billboards, and videos.
Ensure critical comms are never missed with read receipts.
Send updates to deskless workers with Workvivo TV and Chat.