What users are saying about
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener noreferrer'>Customer Verified: Read more.</a>
Top Rated
382 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener noreferrer'>Customer Verified: Read more.</a>
Top Rated
652 Ratings

Google Forms

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener noreferrer'>Customer Verified: Read more.</a>
Top Rated
382 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.6 out of 101

SurveyMonkey

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener noreferrer'>Customer Verified: Read more.</a>
Top Rated
652 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.3 out of 101

Likelihood to Recommend

Google Forms

Google Forms is well suited for data collection between clients and internal cross-department teams. This can be branded for your company and used to view and analyze data collected for subsequent action. It is well-suited for not only small populations but larger groups and will support the compilation of medium - complexity data sets
No photo available

SurveyMonkey

Survey Monkey is easy to use, which makes it a practical option for pretty much any occasion, regardless of who's using it - a manager, an analyst, an executive etc. The very intuitive interface makes it user-friendly enough for even the busiest person to set up a survey, customise it to their own specifications, send it over to the various stakeholders, track responses and report on those responses. I've also used it to send surveys to very large groups of people, so I can definitely say that Survey Monkey is easily scalable, whether you're building a survey for one person, ten people, or hundreds of people - or even if you're building multiple surveys at once (e.g. for A/B testing).
Ben Donkor profile photo

Feature Rating Comparison

Survey Format & Appearance

Google Forms
7.6
SurveyMonkey
7.8
Survey templates
Google Forms
8.2
SurveyMonkey
8.4
Themes
Google Forms
7.0
SurveyMonkey
7.9
Custom logo/branding
Google Forms
7.5
SurveyMonkey
7.0

Survey Content

Google Forms
8.6
SurveyMonkey
8.4
Changes to live survey
Google Forms
8.4
SurveyMonkey
8.6
Question design help
Google Forms
8.1
SurveyMonkey
7.8
Multiple question types
Google Forms
9.2
SurveyMonkey
8.8

Survey Logic

Google Forms
8.0
SurveyMonkey
8.0
Survey logic flexibility
Google Forms
8.0
SurveyMonkey
8.0

Survey Reporting & Analytics

Google Forms
8.2
SurveyMonkey
8.5
Response tracking
Google Forms
8.7
SurveyMonkey
9.0
Data export
Google Forms
8.6
SurveyMonkey
8.8
Standard reports
Google Forms
8.3
SurveyMonkey
8.5
Custom reports
Google Forms
7.5
SurveyMonkey
7.8
Analytics
Google Forms
7.9
SurveyMonkey
8.4

Survey Administration & Security

Google Forms
8.3
SurveyMonkey
8.8
Access controls
Google Forms
8.5
SurveyMonkey
8.7
Compliance
Google Forms
8.2
SurveyMonkey
8.9

Survey Distribution

Google Forms
7.1
SurveyMonkey
8.0
Vendor-offered crowdsourcing
Google Forms
6.3
SurveyMonkey
7.8
Respondent restrictions
Google Forms
8.0
SurveyMonkey
8.1

Pros

Google Forms

  • Simple & Easy to create. You need little to no knowledge on the working of Google forms, the process is intuitive and quick.
  • Data collection is a breeze. The data gathered from google forms is precisely presented to you without modification. Integration with Google Sheets, provides us with more flexibility to filter and sort complex data fields.
  • Personalization - Google forms allows us to brand the surveys/questionnaires that we send out. They feel a little more personalized and worked up that just generic forms that our competitors send out.
Sanchit Gupta profile photo

SurveyMonkey

  • A strength for SurveyMonkey is that it is very user friendly. If one should become stuck in an area, the guides that are provided work nicely.
  • Allowing for a large number of participants to be mailed at once is a huge plus.
  • Being able to offer providers a link directly, being FB friendly, is a HUGE plus for our business.
Stacey Pagan profile photo

Cons

Google Forms

  • My number one issue is that in quizzes, the Multiple Choice Grid format (essentially, a matching section, which is the ideal format for some information) will not allow an answer key to be programmed. This means manual grading of an item of this type.
  • Some features are not very intuitive, such as adding an answer key. It's rather buried. The Help option will provide guidance, but I feel that as a relatively tech-savvy person, I should be able to find and use all commonly used features without having to go to the Help section.
  • Forms do not automatically include email notifications to the creator when participants finish the quiz, and this setting has to be turned on manually for each form you create. It would be handy if there were an across-the-board option to indicate that you do or don't want email notifications for responses to all your Forms.
Becca Guler profile photo

SurveyMonkey

  • I would like to be able to save questions that I create into a "bank" that can easily be added to any new survey that I design.
  • The first suggestion is a precursor to my next suggestion, which is to be able to select one question from my bank and analyze the results for that question across all of the surveys that it is placed in (meta analyze)
  • Allow sharing of survey responses by collector only.
No photo available

Likelihood to Renew

Google Forms

Google Forms 9.0
Based on 1 answer
It simply works and delivers the results needed with a simple and intuitive interface.
Gil Lopez CTS ING profile photo

SurveyMonkey

SurveyMonkey 8.9
Based on 27 answers
It's very budget friendly. I think we pay a little over $200 a year for our annual subscription and we pretty much use it on a monthly basis to get feedback from our members on meetings, conferences, trade shows and gathering contact info.
Megan Abbott profile photo

Usability

Google Forms

Google Forms 9.0
Based on 2 answers
I love google forms, it is simple enough to get all the voting and attendance done that we need. I rate it this high because I have recommended it to a lot of my friends at school who run clubs. It is very user friendly and I had almost no problems with it what so ever
No photo available

SurveyMonkey

SurveyMonkey 5.0
Based on 3 answers
The interface it too packed with info and promotions. there isn't a clear distinction between the task-related components on the screen, and upgrade promotions, tips etc. much noise.
Eldad Arad profile photo

Performance

Google Forms

No score
No answers yet
No answers on this topic

SurveyMonkey

SurveyMonkey 6.0
Based on 1 answer
still to many limitations for more complex surveys --skips, filtered questions, etc.
Jeannette Saquet profile photo

Support

Google Forms

Google Forms 5.5
Based on 2 answers
I like the support and the support team is very helpful. I do wish that there was an online chat instead of email, I don't know if this has changed because I haven't needed help in a while but that is the only thing that I wish google forms would include
No photo available

SurveyMonkey

SurveyMonkey 8.0
Based on 2 answers
We have only worked with the customer support team when renewing our plan. The process is very easy and can be completed in less than 5 minutes.
No photo available

Implementation

Google Forms

No score
No answers yet
No answers on this topic

SurveyMonkey

SurveyMonkey 10.0
Based on 2 answers
Implementation not required.
Rachel Biederman profile photo

Alternatives Considered

Google Forms

Survey Monkey can be a tad more clunky in the building- there is something that is so seamless when using Google products. Google Forms we use when we don't want something too complicated- and most people are very familiar with the Google Forms process, so I trust the backend the entire time. In more recent years, we find ourselves turning to Google Forms more- I am a more tech savvy member of the team, but what I like about using Google Forms is that I can pass it on to my other team member, who feels less confident in this area. With SurveyMonkey, I'm typically the main staff member who feels like they can work it out adeptly. Plus, as I've mentioned, the price is absolutely impossible to beat for the quality
Kelsie Hamilton profile photo

SurveyMonkey

I have never used any other Survey Software/Program, because Survey Monkey has never let me down! If I were to need to find another program to use, I would most likely use the Internet and word of mouth and try to gather recommendations/referrals, but again, I have never felt it necessary to do so.
No photo available

Return on Investment

Google Forms

  • We've been able to gather feedback quickly and efficiently without spending any of the organizational budget.
  • We've been able to address concerns or issues due to the feedback, therefore improving our programming.
  • We continue to get great suggestions and feedback from learners regarding what they want to learn or see on our site.
Jessica Meadows Rich profile photo

SurveyMonkey

  • In the past, we would send out paper surveys and maybe get a 25% response rate, with SurveyMonkey I get back about 65-75% and almost all surveys
  • It can't hurt to try it, I have had no negative issues with it and if anything it makes my life a little easier. I am all for that.
Tara Scibello-Rickards profile photo

Pricing Details

Google Forms

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

SurveyMonkey

General

Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

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