What users are saying about
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener noreferrer'>Customer Verified: Read more.</a>
Top Rated
428 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener noreferrer'>Customer Verified: Read more.</a>
Top Rated
706 Ratings

Google Forms

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener noreferrer'>Customer Verified: Read more.</a>
Top Rated
428 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.7 out of 100

SurveyMonkey

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener noreferrer'>Customer Verified: Read more.</a>
Top Rated
706 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.3 out of 100

Likelihood to Recommend

Google Forms

Google Forms is well suited for data collection between clients and internal cross-department teams. This can be branded for your company and used to view and analyze data collected for subsequent action. It is well-suited for not only small populations but larger groups and will support the compilation of medium - complexity data sets
Anonymous | TrustRadius Reviewer

SurveyMonkey

SurveyMonkey is great for when you need feedback from a large audience (our company is about 30 people) and you want feedback in a simple, quick, and easy way. It's very easy to use (you don't need to be super tech-savvy to understand how to use it) and you get answers immediately. We wouldn't use SurveyMonkey for something that requires more in-depth answers or when we want our employees' answers to remain confidential.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Survey Format & Appearance

Google Forms
7.6
SurveyMonkey
7.9
Survey templates
Google Forms
8.3
SurveyMonkey
8.5
Themes
Google Forms
6.9
SurveyMonkey
8.1
Custom logo/branding
Google Forms
7.5
SurveyMonkey
7.1

Survey Content

Google Forms
8.4
SurveyMonkey
8.6
Changes to live survey
Google Forms
8.3
SurveyMonkey
8.8
Question design help
Google Forms
7.8
SurveyMonkey
8.0
Multiple question types
Google Forms
9.1
SurveyMonkey
8.9

Survey Logic

Google Forms
7.7
SurveyMonkey
8.2
Survey logic flexibility
Google Forms
7.7
SurveyMonkey
8.2

Survey Reporting & Analytics

Google Forms
8.3
SurveyMonkey
8.6
Response tracking
Google Forms
8.9
SurveyMonkey
9.1
Data export
Google Forms
8.7
SurveyMonkey
8.9
Standard reports
Google Forms
8.5
SurveyMonkey
8.5
Custom reports
Google Forms
7.6
SurveyMonkey
7.9
Analytics
Google Forms
7.9
SurveyMonkey
8.4

Survey Administration & Security

Google Forms
8.2
SurveyMonkey
8.9
Access controls
Google Forms
8.3
SurveyMonkey
8.8
Compliance
Google Forms
8.1
SurveyMonkey
8.9

Survey Distribution

Google Forms
7.2
SurveyMonkey
8.1
Vendor-offered crowdsourcing
Google Forms
6.6
SurveyMonkey
7.9
Respondent restrictions
Google Forms
7.7
SurveyMonkey
8.2

Pros

Google Forms

  • Simple & Easy to create. You need little to no knowledge on the working of Google forms, the process is intuitive and quick.
  • Data collection is a breeze. The data gathered from google forms is precisely presented to you without modification. Integration with Google Sheets, provides us with more flexibility to filter and sort complex data fields.
  • Personalization - Google forms allows us to brand the surveys/questionnaires that we send out. They feel a little more personalized and worked up that just generic forms that our competitors send out.
Sanchit Gupta | TrustRadius Reviewer

SurveyMonkey

  • A strength for SurveyMonkey is that it is very user friendly. If one should become stuck in an area, the guides that are provided work nicely.
  • Allowing for a large number of participants to be mailed at once is a huge plus.
  • Being able to offer providers a link directly, being FB friendly, is a HUGE plus for our business.
Stacey Pagan | TrustRadius Reviewer

Cons

Google Forms

  • My number one issue is that in quizzes, the Multiple Choice Grid format (essentially, a matching section, which is the ideal format for some information) will not allow an answer key to be programmed. This means manual grading of an item of this type.
  • Some features are not very intuitive, such as adding an answer key. It's rather buried. The Help option will provide guidance, but I feel that as a relatively tech-savvy person, I should be able to find and use all commonly used features without having to go to the Help section.
  • Forms do not automatically include email notifications to the creator when participants finish the quiz, and this setting has to be turned on manually for each form you create. It would be handy if there were an across-the-board option to indicate that you do or don't want email notifications for responses to all your Forms.
Becca Guler | TrustRadius Reviewer

SurveyMonkey

  • The UI feels outdated. That in itself is not a bad thing - you know when you're filling a Survey Monkey, as the interface is easily recognisable. However, while all the other competitors and tools are moving with the times, Survey Monkey seems to be stuck in time. That, however, is the opposite of their app: their mobile development team definitely keeps their app up-to-date with the latest technologies. For instance, they updated their app to support the latest iPhone 6 and 6 Plus soon after the devices were released.
  • There's reporting available on the platform, although it feels quite basic. As an analyst I usually require enough features to "slice and dice" the data and work with it, and Survey Monkey doesn't help me all the way. That's not the end of the world however: the reporting available will be just enough for a user who just wants to know the top-level stats, and for advanced users the spreadsheet exports will be enough for you to carry on your reporting in your tool of choice.
Ben Donkor | TrustRadius Reviewer

Likelihood to Renew

Google Forms

Google Forms 9.0
Based on 1 answer
It simply works and delivers the results needed with a simple and intuitive interface.
Gil Lopez CTS ING | TrustRadius Reviewer

SurveyMonkey

SurveyMonkey 8.9
Based on 27 answers
It's very budget friendly. I think we pay a little over $200 a year for our annual subscription and we pretty much use it on a monthly basis to get feedback from our members on meetings, conferences, trade shows and gathering contact info.
Megan Abbott | TrustRadius Reviewer

Usability

Google Forms

Google Forms 9.0
Based on 2 answers
I love google forms, it is simple enough to get all the voting and attendance done that we need. I rate it this high because I have recommended it to a lot of my friends at school who run clubs. It is very user friendly and I had almost no problems with it what so ever
Anonymous | TrustRadius Reviewer

SurveyMonkey

SurveyMonkey 5.0
Based on 3 answers
The interface it too packed with info and promotions. there isn't a clear distinction between the task-related components on the screen, and upgrade promotions, tips etc. much noise.
Eldad Arad | TrustRadius Reviewer

Performance

Google Forms

No score
No answers yet
No answers on this topic

SurveyMonkey

SurveyMonkey 6.0
Based on 1 answer
still to many limitations for more complex surveys --skips, filtered questions, etc.
Jeannette Saquet | TrustRadius Reviewer

Support Rating

Google Forms

Google Forms 5.5
Based on 2 answers
I like the support and the support team is very helpful. I do wish that there was an online chat instead of email, I don't know if this has changed because I haven't needed help in a while but that is the only thing that I wish google forms would include
Anonymous | TrustRadius Reviewer

SurveyMonkey

SurveyMonkey 8.0
Based on 2 answers
We have only worked with the customer support team when renewing our plan. The process is very easy and can be completed in less than 5 minutes.
Anonymous | TrustRadius Reviewer

Implementation Rating

Google Forms

No score
No answers yet
No answers on this topic

SurveyMonkey

SurveyMonkey 10.0
Based on 2 answers
Implementation not required.
Rachel Biederman | TrustRadius Reviewer

Alternatives Considered

Google Forms

Survey Monkey can be a tad more clunky in the building- there is something that is so seamless when using Google products. Google Forms we use when we don't want something too complicated- and most people are very familiar with the Google Forms process, so I trust the backend the entire time. In more recent years, we find ourselves turning to Google Forms more- I am a more tech savvy member of the team, but what I like about using Google Forms is that I can pass it on to my other team member, who feels less confident in this area. With SurveyMonkey, I'm typically the main staff member who feels like they can work it out adeptly. Plus, as I've mentioned, the price is absolutely impossible to beat for the quality
Kelsie Hamilton | TrustRadius Reviewer

SurveyMonkey

I have never used any other Survey Software/Program, because Survey Monkey has never let me down! If I were to need to find another program to use, I would most likely use the Internet and word of mouth and try to gather recommendations/referrals, but again, I have never felt it necessary to do so.
Anonymous | TrustRadius Reviewer

Return on Investment

Google Forms

  • We've been able to gather feedback quickly and efficiently without spending any of the organizational budget.
  • We've been able to address concerns or issues due to the feedback, therefore improving our programming.
  • We continue to get great suggestions and feedback from learners regarding what they want to learn or see on our site.
Jessica Meadows Rich | TrustRadius Reviewer

SurveyMonkey

  • When I've used it in the past for college purposes it was a free tool to use so there was no loss.
  • I think it has positively impacted our ROI in the workplace because you get an understanding of what your audience is thinking while remaining confidential.
Anonymous | TrustRadius Reviewer

Pricing Details

Google Forms

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

SurveyMonkey

General

Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Google Forms
9.1
SurveyMonkey
8.6

Likelihood to Renew

Google Forms
9.0
SurveyMonkey
8.9

Usability

Google Forms
9.0
SurveyMonkey
5.0

Reliability and Availability

Google Forms
SurveyMonkey
10.0

Performance

Google Forms
SurveyMonkey
6.0

Support Rating

Google Forms
5.5
SurveyMonkey
8.0

Implementation Rating

Google Forms
SurveyMonkey
10.0

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