What users are saying about
9 Ratings
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Score 8.6 out of 100
7 Ratings
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Score 7.2 out of 100

Likelihood to Recommend

HelpSystems Automate Desktop

It's great for repetitive or regularly scheduled activities like reports or file transfers. However, it's not so good for on-demand activities. It doesn't support task shortcuts to run specific tasks. If it did it would be perfect.
Kwame H. Baptiste | TrustRadius Reviewer

Mozenda

The Mozenda platform is well suited to some specific scenarios that may work well for your organization. It is especially helpful for basic scraping of information from simple websites. If the information you need to obtain is clearly stated on a website, then Mozenda is a simple solution to capture that data quickly and easily.
Craig Kroeze | TrustRadius Reviewer

Pros

HelpSystems Automate Desktop

  • FTP jobs. Flexible scheduling and file watching options (send a file when added to a folder). Also flexible file naming capabilities - when a vendor wants a file with a different format (or vice-versa) Also the new encryption steps are handy.
  • File watching capabilities - If you have files that have to be somewhere by a certain time this is very handy. You can pair this with Automate's email capability (easy to use).
  • File Copying - If you have a lot of files that have to be sent on a schedule this is the way to go. You can also filter by date so only recent files are copied.
  • File Purging - like copying you can use date filters to purge old files - no more clogged folders!
  • Conditional statement functionality - If/Then, Loops, etc. Easy to use and makes the tasks MUCH more useful.
David Croney | TrustRadius Reviewer

Mozenda

  • Action Items. Mozenda is broken down into a series of actions that can be performed on a page. Some actions take you to other pages. The action list, while short, provides a comprehensive set of tools for scraping just about any website (I haven't met one where it didn't work yet).
  • Error Handling. I've used some scraping tools that have virtually no error handling. Mozenda has great error handling; the software almost always pinpoints the exact action where the agent failed and why.
  • Speed. Mozenda is very fast at obtaining results. Other "bot" software can be slow and cumbersome but Mozenda plows through pages rapidly and accurately aggregates information.
  • XPath compatibility. One of the most powerful features of Mozenda is the integrated ability to use XPaths to get at the exact bits of information we're after on a particular website. Access to visible information is only limited by imagination.
Aaron Pace | TrustRadius Reviewer

Cons

HelpSystems Automate Desktop

  • Calendars
  • Tasks scheduling
Farjad Habib | TrustRadius Reviewer

Mozenda

  • The user interface for managing agents can be improved
  • When websites change, the agents could be better at dynamically updating
  • The "credit" usage can be confusing
Craig Kroeze | TrustRadius Reviewer

Usability

HelpSystems Automate Desktop

HelpSystems Automate Desktop 10.0
Based on 1 answer
It's just very easy to use, extremely versatile, and very reliable. It's hard to find use cases where it won't work.
Kwame H. Baptiste | TrustRadius Reviewer

Mozenda

No score
No answers yet
No answers on this topic

Support Rating

HelpSystems Automate Desktop

HelpSystems Automate Desktop 10.0
Based on 1 answer
Support is very helpful and responsive, although using the tool is very user-friendly, so I hardly use the service.
Kwame H. Baptiste | TrustRadius Reviewer

Mozenda

No score
No answers yet
No answers on this topic

Alternatives Considered

HelpSystems Automate Desktop

Farjad Habib | TrustRadius Reviewer

Mozenda

I'm only personally experienced with UBot Studio and Scrapy. UBot Studio isn't a bad application, though it has quite a large number of bugs when compared to Mozenda. UBot touts itself as low-code, but requires a significant understanding of programming logic to use the program effectively. Using UBot, we were able to get virtually all the results we wanted, but at a much higher labor cost than Mozenda. During initial implementation of UBot, it took me a full week to develop a particularly complicated agent. Using Mozenda, I was able to recreate the same agent in 4 hours. The ROI has been remarkable, and Mozenda really is a low-code platform.
Aaron Pace | TrustRadius Reviewer

Return on Investment

HelpSystems Automate Desktop

  • Positive: Reliability on FTP jobs - really important on bank files.
  • Negative - annual support a little pricey - but not unusual for this level of software.
  • Positive: Does not require a dedicated administrator, especially after the jobs are created and tested. I perform other job duties and this rarely interferes with them.
  • Positive - Since it is easy to learn and use it makes it easy to have a back up administrator
David Croney | TrustRadius Reviewer

Mozenda

  • Stay relevant in the market
  • Ensure product placement against competitors
  • Dramatically enhance profitability
Craig Kroeze | TrustRadius Reviewer

Screenshots

Mozenda

Pricing Details

HelpSystems Automate Desktop

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Mozenda

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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