HipChat (discontinued) vs. Microsoft Teams

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
HipChat (discontinued)
Score 9.4 out of 10
N/A
Hipchat was discontinued by Atlassian. Users are being migrated to Slack.
$0
per user
Microsoft Teams
Score 8.0 out of 10
N/A
Microsoft Teams combines video conferencing software with team collaboration tools. The communications platform allows MS Office users to conduct conference calls and share files via SharePoint, and join or initiate a group chat.
$5
per month
Pricing
HipChat (discontinued)Microsoft Teams
Editions & Modules
HipChat Basic
$0
per user
HipChat Plus
$2
per user
Free
$0.00
per user/per month
Microsoft 365 Business Basic
$5.00
per user/per month
Microsoft 365 Business Standard
$12.50
per user/per month
Office 365 E3
$20.00
per user/per month
Offerings
Pricing Offerings
HipChat (discontinued)Microsoft Teams
Free Trial
YesNo
Free/Freemium Version
YesYes
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsFor Server pricing info please visit https://www.hipchat.com/server (Only $1.20/user/month at the highest user tier!)Discounts are available for non profit organizations.
More Pricing Information
Community Pulse
HipChat (discontinued)Microsoft Teams
Considered Both Products
HipChat (discontinued)
Chose HipChat (discontinued)
I've used Slack and it's much better app in comparison with HipChat. Slack is much faster than HipChat. Slack has strong user community and lot of documentation around how to use it. Product functionality and performance is superb with Slack compared to HipChat. Slack has more …
Microsoft Teams
Chose Microsoft Teams
We used Adium in the past for our direct department and HipChat company-wide. I didn't mind HipChat so much, but it didn't have nearly as many features as Teams offers. Adium was a big pain in my butt because it is used for not just the company, but everything else you are …
Chose Microsoft Teams
Microsoft Teams is faster and very responsive when compared with those tools. Also it is robust and does not crash. It is compatible with most of the OS and platforms. Backward compatibility is amazing. It is an enterprise tool. So can be efficiently used for both client …
Chose Microsoft Teams
Teams is like 100x better than Microsoft Lync for Mac. I also like how easy it is to manage threads and replies in Teams, similarly to Flowdock and Slack. I think that Slack offers better integrations, makes it easier to share files, has a better UI, is overall easier to use, …
Chose Microsoft Teams
Teams lead them all. Having a large number of teams and channel accesses is great. It is a part of Office 365 license which makes it pretty much free to use.
Top Pros
Top Cons
Features
HipChat (discontinued)Microsoft Teams
Project Management
Comparison of Project Management features of Product A and Product B
HipChat (discontinued)
7.3
106 Ratings
7% below category average
Microsoft Teams
7.1
182 Ratings
10% below category average
Mobile Access7.397 Ratings7.9174 Ratings
Search7.2103 Ratings7.3160 Ratings
Task Management00 Ratings7.5137 Ratings
Gantt Charts00 Ratings6.270 Ratings
Scheduling00 Ratings7.9153 Ratings
Workflow Automation00 Ratings6.695 Ratings
Visual planning tools00 Ratings6.6111 Ratings
Communication
Comparison of Communication features of Product A and Product B
HipChat (discontinued)
7.3
132 Ratings
9% below category average
Microsoft Teams
7.7
191 Ratings
4% below category average
Chat7.7132 Ratings8.8190 Ratings
Notifications7.7130 Ratings8.0189 Ratings
Discussions6.5110 Ratings8.5177 Ratings
Surveys7.834 Ratings7.2104 Ratings
Internal knowledgebase7.043 Ratings7.0117 Ratings
Integrates with GoToMeeting7.023 Ratings7.047 Ratings
Integrates with Gmail and Google Hangouts00 Ratings6.143 Ratings
Integrates with Outlook00 Ratings8.8156 Ratings
File Sharing & Management
Comparison of File Sharing & Management features of Product A and Product B
HipChat (discontinued)
6.3
95 Ratings
25% below category average
Microsoft Teams
7.4
177 Ratings
9% below category average
Video files6.585 Ratings7.4150 Ratings
Audio files6.873 Ratings7.6152 Ratings
Access control6.660 Ratings7.5148 Ratings
Advanced security features5.949 Ratings7.0110 Ratings
Integrates with Google Drive6.027 Ratings6.253 Ratings
Device sync6.055 Ratings8.0124 Ratings
Versioning00 Ratings7.0122 Ratings
Document collaboration00 Ratings8.1164 Ratings
Best Alternatives
HipChat (discontinued)Microsoft Teams
Small Businesses
Stackby
Stackby
Score 9.8 out of 10
Stackby
Stackby
Score 9.8 out of 10
Medium-sized Companies
Troop Messenger
Troop Messenger
Score 9.7 out of 10
Troop Messenger
Troop Messenger
Score 9.7 out of 10
Enterprises
HCL Connections
HCL Connections
Score 9.0 out of 10
HCL Connections
HCL Connections
Score 9.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
HipChat (discontinued)Microsoft Teams
Likelihood to Recommend
6.8
(133 ratings)
8.0
(269 ratings)
Likelihood to Renew
9.8
(2 ratings)
5.7
(9 ratings)
Usability
7.2
(8 ratings)
7.1
(52 ratings)
Availability
-
(0 ratings)
9.0
(1 ratings)
Performance
-
(0 ratings)
8.0
(1 ratings)
Support Rating
7.1
(7 ratings)
8.3
(113 ratings)
Implementation Rating
8.4
(3 ratings)
10.0
(1 ratings)
Contract Terms and Pricing Model
-
(0 ratings)
6.2
(7 ratings)
Ease of integration
7.6
(8 ratings)
-
(0 ratings)
Product Scalability
7.2
(10 ratings)
10.0
(1 ratings)
Professional Services
-
(0 ratings)
6.9
(7 ratings)
User Testimonials
HipChat (discontinued)Microsoft Teams
Likelihood to Recommend
Atlassian
Well suited for
Cross-teams communication.
Webhooks support. Easy integrations with Atlassian products and other systems as well. File sharing directly or in a group. Video/Audio calls.
Not suited for:
Lacks apps integration like Slack.
Lacks quality with video calls.
Slow file transfer for large files.
Frequent downtime due to app instability.
Read full review
Microsoft
Positive: The virtual workspace created for a work team within the same company, for the resemblance of information and communications in one place.Negative: The access for members of a non-profit organization who have external emails from the host but need the same access as an internal person since their volunteer work is part of the very core of the federation.
Read full review
Pros
Atlassian
  • HipChat is very stable and reliable. I have never had issues with not being able to connect or being able to communicate with others on HipChat.
  • HipChat integrates quite well with other applications, such as Jira and Stash. This is a main selling point for my team. It provides a convenient feed of actions on a JIRA story or Stash pull request.
  • HipCat does a good job of allowing 1-1 and group chats. It is simple to start a new conversation and it is easy to hold a group conversation and keep track of who is in the room.
  • I like how HipChat has away/here/on mobile statuses. This makes it easy to see if a person is available to be contacted.
Read full review
Microsoft
  • Virtual meetings - ease of set up and execution
  • File sharing! We build channels for projects, and being able to invite only project members is huge!
  • Peer-to-peer communications - being able to "ping" one of my colleagues, either text, video or call-only, on-demand, is what runs our business.
Read full review
Cons
Atlassian
  • Mobile app is not very responsive on iOS. Sometimes connection to Hipchat servers is taking too long even on good networks.
  • Both mobile and desktop versions have no alphabetical or recent sorting for groups and chat rooms.
  • Video and audio calls are pretty useless, they're slow and not always work.
  • The whole user interface is simple but very outdated - apparently Atlassian didn't focus too much on Hipchat even though they tried in the last 2 years.
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Microsoft
  • The feature of notifications in the mobile application could be improved. Sometimes notifications of different teams are not visible and are only visible when the application is opened.
  • It uses lots of computational resources while running and thus, slows down the system sometimes.
  • It allows a few channels per team. The number of channels could be increased for better productivity.
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Likelihood to Renew
Atlassian
If they fix the bugs the last update gave that are causing hipchat to crash more often.
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Microsoft
Microsoft Teams is included with our Office 365 subscription and we have no intention of migrating off of Office 365 and Microsoft products. Since Microsoft Teams is included for free with our Office 365 subscription, and since we enjoy all the features, benefits, and functionality, there is no question that our team will continue to use the product
Read full review
Usability
Atlassian
The app itself had a pleasant if not generic interface. As a user experience expert and engineer I can say the interface is fairly intuitive if not bland. It does what you expect it to do and it's available on iOS and Android devices. If I recall it was generally pretty light weight in terms of installation size.
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Microsoft
User experience has been much better than the previous Skype for Business app. It has an easy-to-use interface with persistent chats. The search feature is very fast and useful. MS Teams has mostly focused on Collaboration and team building features which are very useful for organizational communications. Since Teams is accessible from multiple platforms like Laptop, Desktop, Mobile phones, etc it has been very convenient from a Mobility perspective.
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Reliability and Availability
Atlassian
No answers on this topic
Microsoft
Rare, but outages do happen
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Performance
Atlassian
No answers on this topic
Microsoft
Sometimes about once a week I get a message that says "Sorry, there seems to be something wrong". But it goes away in a few minutes.
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Support Rating
Atlassian
HipChat support is good . Responds in timely manner when ever we have raised the request via email , phone and gives us continue update on the request .Though most of the questions are answered by HipChat FAQs , but they can still improve it and add more to the knowledge base .
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Microsoft
Using Microsoft Teams has resulted in much faster business communications with both co-workers and consultants. There has been little need for support with this software as the interface is very intuitive and the product is overall very well designed. We did encounter an issue with the built-in phone service, however, this was quickly resolved by the support team.
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Implementation Rating
Atlassian
I don't have insights as I was not a part of the implementation. However, I love the end product
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Microsoft
I find everything I need for my day-to-day work.
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Alternatives Considered
Atlassian
We tried a lot of chat clients before choosing HipChat. The Skype for Business UI on the Mac side was 5 years old and terrible. Mac users hated the app including our CTO. Cisco Jabber was expensive to license and maintain; Skype was open to the public which took time away due to users dealing with spam and could allow viruses and malware. HipChat being a closed product, centrally managed and available to try without an upfront investment was perfect for our environment. All our Agile teams have their own room, chat and can communicate with others quickly and easily.
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Microsoft
Our company and IT department previously used Skype for our communication needs. Skype was not dependable in my opinion, because it seems each time I used it during a call and/or a meeting, I and several other team members would get disconnected more than once. This caused a great interruption of our meeting, caused team members to have to ask others to repeat themselves and caused a general lack of interest in employee attendance during meetings.
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Contract Terms and Pricing Model
Atlassian
No answers on this topic
Microsoft
Honestly, this tool is worth every penny. Yes, it's not free and you pay for the quality of services and the license. But the ROI and the benefits are all there. Also, the renewal, negotiation, and contract terms are all very well explained by our Microsoft account manager, and she's a charm.
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Scalability
Atlassian
Actually I never shared of HipChat using with more than 25 persons in team simultaneously, but I believe it can be scaled for much largest collaboration teams. At least it works flawlessly for us, with transparent integration with Jira, and I am not see any reasons for some troubles for work at big scale.
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Microsoft
It does not appear to have a limit to how many teams and employees we can have using it
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Professional Services
Atlassian
No answers on this topic
Microsoft
I used Skype for Business to take calls, hold conferences, and provide remote assistance to users. Microsoft Teams, on the other hand, is superior to Skype for Business in my opinion. My job entails a lot of screen sharing.
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Return on Investment
Atlassian
  • HipChat has increased the effiency with which I am able to communicate with my coworkers, particularly those who work out of other offices. Having a light, portable messaging solution has been beneficial for checking in on small things without the need to send emails or schedule phone calls.
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Microsoft
  • I'm not sure I can point to a specific ROI, but it has improved our ability to communicate and work more effectively together.
  • It's also nice to have records of every interaction, photo, and document that has been shared. Less chance of something completely disappearing.
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ScreenShots

HipChat (discontinued) Screenshots

Screenshot of HipChat is with your team, whenever, wherever. Try it on your desktop, web, mobile, tablet, & wearable.Screenshot of Give your eyes the respite they deserve from your blaring white screen with HipChat dark mode!Screenshot of HipChat becomes your command center by integrating with over 100 awesome apps/tools your team already loves (like Uber!).