5 Ratings
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Score 9.9 out of 100
249 Ratings
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Score 8.4 out of 100

Attribute Ratings

  • Microsoft Endpoint Manager (Microsoft Intune + SCCM) is rated higher in 2 areas: Likelihood to Recommend, Support Rating

Likelihood to Recommend

8.0

KACE Systems Deployment Appliance (SDA)

80%
1 Rating
8.7

Microsoft Endpoint Manager (Microsoft Intune + SCCM)

87%
48 Ratings

Likelihood to Renew

KACE Systems Deployment Appliance (SDA)

N/A
0 Ratings
9.9

Microsoft Endpoint Manager (Microsoft Intune + SCCM)

99%
2 Ratings

Usability

KACE Systems Deployment Appliance (SDA)

N/A
0 Ratings
7.3

Microsoft Endpoint Manager (Microsoft Intune + SCCM)

73%
6 Ratings

Performance

KACE Systems Deployment Appliance (SDA)

N/A
0 Ratings
6.9

Microsoft Endpoint Manager (Microsoft Intune + SCCM)

69%
28 Ratings

Support Rating

9.0

KACE Systems Deployment Appliance (SDA)

90%
2 Ratings
9.7

Microsoft Endpoint Manager (Microsoft Intune + SCCM)

97%
20 Ratings

Implementation Rating

KACE Systems Deployment Appliance (SDA)

N/A
0 Ratings
8.9

Microsoft Endpoint Manager (Microsoft Intune + SCCM)

89%
4 Ratings

Ease of integration

KACE Systems Deployment Appliance (SDA)

N/A
0 Ratings
7.6

Microsoft Endpoint Manager (Microsoft Intune + SCCM)

76%
14 Ratings

Likelihood to Recommend

Quest

It is most effective in Windows PC environments and doing mass Windows deployments across a wired LAN. It would not be suitable for small office/school environments or for environments with limited PC usage.
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Microsoft

Windows Autopilot makes provisioning user Windows PC laptops a breeze. A user only needs to turn on the laptop, join it to their local WiFi, login with their O365 account then sit back and let Windows Autopilot handle the app installations required for work, configure the laptop settings to meet my organization requirements. I have seen this all completed in less than 30 minutes depending on how fast the internet connection is. Where Microsoft Intune needs to improve I think is the part where it can push out software updates to 3rd party apps. Right now I have to use Automox to fill in this gap.
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Pros

Quest

  • Windows PC deployments.
  • Windows PC re-imaging.
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Microsoft

  • [Microsoft Endpoint Manager (Microsoft Intune + SCCM)] helps to speed up the deployment of patches/software throughout our environment. I can easily build a package and then deploy across all endpoints.
  • The ability to supercede software is also quite handy. This automates the removal of old versions and replacing them with newer versions.
  • The Intune Autopilot option is very useful if you want to deploy software to devices straight out of the box. You can configure them to download software when a user opens a new PC and turns it on for the first time.
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Cons

Quest

  • USMT had issues with successfully capturing user states.
  • MAC support, stopped supporting newer versions of MAC OS. No APFS support.
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Microsoft

  • The program itself can be challenging to use, especially if there hasn't been any formal training on the use of the product. Either training/reviewing documentation is recommended prior to using SCCM.
  • At times, it can be difficult to try and find out why a certain machine that's listed in SCCM says that the endpoint has the SCCM client and shows as Active, but in fact, it's not. It's also difficult at times to try and figure out why the client can't be pushed down to the endpoint.
  • Even though the remote assistance features in SCCM are really good, it can be challenging at times when the remote options don't work for a particular endpoint, even though the machine is active, online, etc.
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Pricing Details

KACE Systems Deployment Appliance (SDA)

Starting Price

Editions & Modules

KACE Systems Deployment Appliance (SDA) editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Microsoft Endpoint Manager (Microsoft Intune + SCCM)

    Starting Price

    $5 per user/per month

    Editions & Modules

    Microsoft Endpoint Manager (Microsoft Intune + SCCM) editions and modules pricing
    EditionModules
    Microsoft 365 For Families9.991
    Microsoft 365 For Individuals6.992
    Microsoft 365 Business Basic53
    Microsoft 365 Business Standard12.504
    Microsoft 365 Business Premium155
    Microsoft 365 Apps8.256

    Footnotes

    1. per month
    2. per month
    3. per user/per month
    4. per user/per month
    5. per user/per month
    6. per user/per month

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Likelihood to Renew

    Quest

    No answers on this topic

    Microsoft

    Mascom Wireless is a Microsoft shop and SCCM has proved to be helpful in keeping our Microsoft products up to date every month without fail. We also have a Microsoft Enterprise Agreement which we renewed for three years ending 2022. The remote access utility works wonders for the organisation and have saved travel bills including subsistance allowance. We have been able to fulfill security audits both internal and external. We have been able to keep a robust inventory of our computer assets and nothing falls of the cracks
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    Usability

    Quest

    No answers on this topic

    Microsoft

    The console is not intuitive and does not work well often. Due to the complexity of the product, documentation can be confusing. When properly configured, routine tasks like OS deployment, remote control, and software deployment are easy to do. Troubleshooting of System Center Configuration Manager issues is hard, as there are various logs, and their content can be hard to understand.
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    Performance

    Quest

    No answers on this topic

    Microsoft

    It's a 'heavy' system, which demands a lot of resources form the datacenter perspective. So, make sure you followed the requirements to avoid frustration in the future. From the 'client' perspective, it's fine. I've never had any issue with that.
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    Support Rating

    Quest

    The majority of the support reps I talk to on the phone are quick to respond and very helpful. They will take their time helping you with any case for the SDA and have any issues with it. They will help you build new boot environments or deployments if you get stuck or have a problem.
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    Microsoft

    Being a Microsoft product, support was good. Out interaction was limited to our in-house IT team which was installing the Intune app in our mobile device. The installation was smooth and we haven't faced any difficulties with the app while using it. Provides a smooth and secure access to all Office 365 apps in mobile while separating the personal and professional data.
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    Implementation Rating

    Quest

    No answers on this topic

    Microsoft

    Work with a "test group" of users who you have a good relationship with so that when things don't work properly they understand! Work with your partner nicely without forcing things especially timelines as you are bound to make mistakes and create oversights in the project Management can also interfere with the implementation (which can cause delays) if you make too many mistakes which takes me back to having a "test group" where you have good relations
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    Alternatives Considered

    Quest

    No answers on this topic

    Microsoft

    We did not evaluate or use other products like Microsoft Endpoint Manager (Microsoft Intune + SCCM). The main reason we did not evaluate or use other products is because Microsoft Endpoint Manager (Microsoft Intune + SCCM) integrates seamlessly with Microsoft 365 and Windows PCs. Expenses would have increased as well if we had purchased another similar product.
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    Return on Investment

    Quest

    • Primarily saves us time for maintaining our computer labs.
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    Microsoft

    • In our current environment, this System Center Configuration Manager had replaced several standalone solutions for patching, imaging, remote assistance, reporting, etc. That saved a lot of time and resulted in money to manage the IT infrastructure.
    • Once SCCM is deployed and fully configured, all agents are deployed and it is easy to automate a lot of processes and just control them from time to time to make sure that everything is working as supposed to be.
    • SCCM + Windows 10: great built-in endpoint protection solution. As a result, there is no need to buy additional software for that purpose.
    • The imaging process is better compared to WDS because you can modify deployment packages and apply patches to a newly imaged machine. This saves tons of time for new employees deployment.
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