LogMeIn Pro vs. Parallels Secure Workspace vs. TeamViewer

LogMeIn Pro is very well suited for small-to-medium sized organisations. The pricing is affordable and the implementation is easier. There are some concerns related to data privacy and security, hence I would not advise this to be used when your session handles PHI and PII kind of data, just to be compliant.

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In situations where we didn't need to pass through local disks, we found Awingu to be a good fit. Especially the multiscreen options in an HTML5 browser are pretty unique to them. The extensive options to do MFA are also very user-friendly.

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I think it works well for IT management and help desk support of end users. I find it very useful to help users and send files to their desktop. Remote Workers still run into some problems with MFA and updates, both to the TV Host app and OS updates. However, it does give us secure direct access without the need of a VPN.

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• LogMeIn Pro by GoTo offers unattended remote access that’s reliable and always available. You can securely log in to a client’s device (Windows or macOS) from anywhere, even without them present.....as long as their machine is on.
• You can transfer files during a session without disrupting work. I've also transferred some pretty large files at times without issues.
• I like the dashboard as it makes it easy to manage and organize multiple devices across our client base. You can see online/offline status, access machines instantly, and share access with your team all in one easy to view place

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• The most fully featured HTML "remote app" experience
• Very extensive SSO / MFA support (for example : Azure AD)
• Multitenant capability
• Multiscreen capability

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• It is secure and eliminates the need for VPN for remote users.
• It offers a 2FA to insure that security is strong for our system.
• Can save time with file transfer syncs for labels, batches and other files.
• It supports multi device and cross platform usage within our warehouse.

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• Slow customer service - we know more about their product than whoever we talk to whenever we call in
• It does not always keep the settings during session unless we disconnect and reconnect with the new settings.
• Troubleshooting using LogMeIn is minimal. It either works or doesn't, there is not a backup/alternative method for connectivity.

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• Being only/mainly an HTML5 solution some resources can't be passed through (file shares)
• Publishing apps to local desktops would be nicer if there was a "add to desktop" shortcut.

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• With an iPad, you can't take control of the device, so you have to tell someone what to do. Which can be a challenge because the end user doesn't know what to do
• With the free version of TeamViewer you cant enter Admin credentials because TeamViewer blocks the windows to fill in the credentials
• The free version can be really limited which can be putting off people because they don't see the full potential of TeamViewer

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It works great

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We need this tool in our day to day business. It is what we do all day remoting into clients devices. In this day and age we can access devices all over the world as long as we have secure internet connection. It certainly saves money in gas, and even if you are away you can help.

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I will give a Rating of 10 for LogMeIn Pro by GoTo's overall usability because it has a centralized Dashboard to access all machines and servers and a very user-friendly User Interface. Also, the remote connectivity is very smooth and reliable as if you are working on your local desktop or laptop.

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TeamViewer is a reliable and really strong tool for accessing remote IT platforms secure and fast. We don't know any product that provide us such strong functionality to make our life as a internationally recognized MES provider with DIAMES with an international clientele so easy. We look forward for any new TeamViewer functionality that supports us even more.

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Always there as long as there is an internet connection

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TeamViewer has always been available when we needed to use it. We have not noticed any outages or periods where the software functions were unavailable.

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It loads quickly,

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TeamViewer performance has always been very good. Pages load quickly and we can see what the remote engineers are doing on the computer in real time. This is very beneficial for our own technicians and engineers and helps their learning curve. Troubleshooting is much easier with TeamViewer. We have not noticed and lagging of our computers while using TeamViewer.

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My calls and e-mails to tech support have been few and far between, but those rare interactions were always pleasant and handled professionally. Most support can be accessed electronically, but when the need arises to actually speak to a human being, LogMeIn's customer service reps are clearly well-trained and knowledgeable. Another plus: there isn't the language barrier that I've experienced with other technology companies' support centers.

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the few times i have had to contact teamviewer support, they were very responsive and give me quick answers and seemed to understand my problems quickly and easily. I did not have to sit on the phone for hours on hold or get passed around to multiple phone support techs before finding a solution to my issues, so i would rate their support very highly.

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As expected without any problem! Alternate in-person training is another efficient way to learn how a product works. There are many third party supporters for TeamViewer courses available that can give additional ideas how to use TeamViewer for specific functions and features as we did require in respect of our usage.

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I have never used the online training either. I have watched a few informational videos that were helpful when learning how to do a specific procedure within TeamViewer and get the most out of the software by utilizing one of the many features that are available with the software. Again, 5 if for neutral.

Be aware if you have dual monitors on the host, you can only view one at a time on remote, but it is easy to toggle back and forth

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TeamViewer installation and deployment to other devices is pretty straightforward and does not require much technical know-how. This makes ease of use attractive when supporting both new and existing clients with limited technical knowledge. I think ease of use is a huge factor in getting new clients. TeamViewer handles that extremely well.

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LogMeIn works well for small number of devices that need unattended remote access. For cost, LogMeIn in similar to GoToMyPC - works about the same - has similar features for about same cost

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Awingu has more features in its HTML5 offering, which is the main advantage it has. Parallels RAS also has a local application which gives it some additional features (passing through drives)

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TeamViewer's cost is much lower than that of other solutions, and its security is far superior to RemotePC's. TeamViewer is also a request-based remote session manager, unlike other software that allows indefinite connection time. TeamViewer's free version makes it even better for one end of the group to find support, while the other end has the paid version.

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The view is a little blurry. The resolution could be better

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Stay up working. Easy to connect and disconnect. easy way to transfer files to another desktop

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• Great to allow workers to work from home. They have remote access easily and can do quick fixes without driving to the office.
• Hard for supervisors to control work hours. Supervisors do not know when the workers are really working.
• Being able to even access remotely via smartphone has been impactful to trouble shooting. Your main go to person is traveling and no access to a PC or internet. They can use their smartphone to remote back to the office and fix a quick issue.

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• Users picked up the new way of using the CRM right away, no long process to migrate to the new system
• Almost no support cases when switching to Awingu

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It took about 3 months.

• Customer Support of our business has become more interactive with customers, leading to faster resolution of their problems.
• Remotely accessing devices in our office allows employees to stay productive while working from home.
• TeamViewer helps us to collaborate with other firms for projects we're doing.

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