What users are saying about
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Top Rated
242 Ratings
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Top Rated
704 Ratings

LogMeIn Rescue

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Top Rated
242 Ratings
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Score 8.3 out of 100

Microsoft Teams

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Top Rated
704 Ratings
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Score 8.3 out of 100

Likelihood to Recommend

LogMeIn Rescue

It's well suited for any IT Support organization. Tech support to repair computers. Support role for driver issues such as a printer, scanner, and other hardware. Helping to maintain corporate end-users. Maintaining a sales force that is on the road and not easily accessible. We use it to make firmware updates to copiers, set up drivers for printing, configuring email, and scan-to-folder.
Chip Berg | TrustRadius Reviewer

Microsoft Teams

Can have group chats on topics that only concern a few employees. We have a Technology group where we add and brainstorm new applications and software that might be appropriate for our company. It's a good way to organize our ideas and thoughts without having to send out mass email chains and we can discuss the ideas at our next meeting. Microsoft Teams also lets us efficiently communicate with remote workers since email can lag. This allows almost real-time conversations and collaborations for our employees.
Karen Zelzer | TrustRadius Reviewer

Feature Rating Comparison

Remote Administration

LogMeIn Rescue
8.4
Microsoft Teams
Screen sharing
LogMeIn Rescue
9.6
Microsoft Teams
File transfer
LogMeIn Rescue
8.6
Microsoft Teams
Instant message
LogMeIn Rescue
8.3
Microsoft Teams
Secure remote access with Smart Card authentication
LogMeIn Rescue
8.2
Microsoft Teams
Access to sleeping/powered-off computers
LogMeIn Rescue
7.9
Microsoft Teams
Over-the-Internet remote session
LogMeIn Rescue
9.1
Microsoft Teams
Initiate remote control from mobile
LogMeIn Rescue
7.7
Microsoft Teams
Remote management of servers & workstations
LogMeIn Rescue
9.0
Microsoft Teams
Remote Active Directory® management
LogMeIn Rescue
8.2
Microsoft Teams
Centralized management dashboard
LogMeIn Rescue
8.0
Microsoft Teams
Session record
LogMeIn Rescue
8.8
Microsoft Teams
Annotations
LogMeIn Rescue
8.5
Microsoft Teams
Monitoring and Alerts
LogMeIn Rescue
7.4
Microsoft Teams
Multi-platform remote control
LogMeIn Rescue
8.9
Microsoft Teams

Project Management

LogMeIn Rescue
Microsoft Teams
7.4
Task Management
LogMeIn Rescue
Microsoft Teams
7.5
Gantt Charts
LogMeIn Rescue
Microsoft Teams
6.4
Scheduling
LogMeIn Rescue
Microsoft Teams
7.6
Workflow Automation
LogMeIn Rescue
Microsoft Teams
7.0
Mobile Access
LogMeIn Rescue
Microsoft Teams
8.7
Search
LogMeIn Rescue
Microsoft Teams
7.8
Visual planning tools
LogMeIn Rescue
Microsoft Teams
6.5

Communication

LogMeIn Rescue
Microsoft Teams
7.8
Chat
LogMeIn Rescue
Microsoft Teams
8.9
Notifications
LogMeIn Rescue
Microsoft Teams
8.2
Discussions
LogMeIn Rescue
Microsoft Teams
8.6
Surveys
LogMeIn Rescue
Microsoft Teams
7.1
Internal knowledgebase
LogMeIn Rescue
Microsoft Teams
7.1
Integrates with GoToMeeting
LogMeIn Rescue
Microsoft Teams
7.1
Integrates with Gmail and Google Hangouts
LogMeIn Rescue
Microsoft Teams
6.4
Integrates with Outlook
LogMeIn Rescue
Microsoft Teams
9.1

File Sharing & Management

LogMeIn Rescue
Microsoft Teams
8.1
Versioning
LogMeIn Rescue
Microsoft Teams
8.0
Video files
LogMeIn Rescue
Microsoft Teams
8.2
Audio files
LogMeIn Rescue
Microsoft Teams
8.2
Document collaboration
LogMeIn Rescue
Microsoft Teams
8.2
Access control
LogMeIn Rescue
Microsoft Teams
7.8
Advanced security features
LogMeIn Rescue
Microsoft Teams
7.9
Integrates with Google Drive
LogMeIn Rescue
Microsoft Teams
7.7
Device sync
LogMeIn Rescue
Microsoft Teams
8.8

Pros

LogMeIn Rescue

  • There is virtually no lag when using LogMeIn on a client's workstation.
  • The "start as a service" feature is very helpful for using it while UAC is enabled.
  • It typically requires fewer permissions to run on client workstations than other software.
Amber Lesperance | TrustRadius Reviewer

Microsoft Teams

  • Teams is particularly good at keeping conversation history in sync across multiple devices. Skype for business, which is Microsoft's other chat client, is particularly bad when it comes to this aspect.
  • The sidebar of the application window makes it easy to switch between all aspects of the application in one click. Easy switching between chat, notifications, and meetings.
  • Integrated hierarchy chart within each chat window easily allows you to see where an unfamiliar person you may be chatting with sits in terms of management level in the organization.
Gary Smolyak | TrustRadius Reviewer

Cons

LogMeIn Rescue

  • Customer Prompting is way too complex. Requires too much of the average user to initiate a clean session.
  • Buggy issue for High DPI desktop settings and / or weir resolution settings
  • Sometimes chat windows becomes unusable and this also kills the ability to enter notes - need a way to edit notes after a session has ended.
Eric and Candace Strickler | TrustRadius Reviewer

Microsoft Teams

  • Lack of rollout plans from MS that businesses can use to improve user adoption.
  • Slack still has more connectors.
  • Meetings could more intuitive and most of the screen is just pictures of people.
  • The desktop application is very large and absorbs a lot of system resources.
  • Multiple users cannot share screens at once, one at a time only.
  • Can't choose where to put files from conversations, they automatically are put in a Teams SharePoint.
Justin Pink | TrustRadius Reviewer

Likelihood to Renew

LogMeIn Rescue

LogMeIn Rescue 8.9
Based on 15 answers
This is a solid product with the idea of getting a technician the data and interface in order to resolve issues for all types of computer support needs and levels via simple tools in a consistent manner. Would recommend this product to anyone looking to provide solutions to Help Desk access concerns and much more
Jason Segale | TrustRadius Reviewer

Microsoft Teams

Microsoft Teams 10.0
Based on 2 answers
We are a MSFT shop.
Joel Martin | TrustRadius Reviewer

Usability

LogMeIn Rescue

LogMeIn Rescue 8.7
Based on 15 answers
LogMeIn Rescue is easy to start and use and does not consume resources on your computer slowing it down. We are also often providing support for non-tech savvy end users who might have a hard time downloading and installing remote access software, especially when firewall warnings start to appear. LogMeIn Rescue's process is intuitive and easy to follow for our users.
Matt Van Winkle | TrustRadius Reviewer

Microsoft Teams

Microsoft Teams 7.6
Based on 24 answers
It has a lot of great features and we are working to roll it out to our whole organization. It sometimes feels a little under-developed or maybe under used. There are some things I wish it did better - like integrating the group calendar rather than my own calendar and letting us have instant chat vs persistent.
Jill Liegghio | TrustRadius Reviewer

Support Rating

LogMeIn Rescue

LogMeIn Rescue 7.8
Based on 35 answers
It is a good program overall. It has some features (such as the many prompts) that can be confusing to customers. But it allows us to do our job in an efficient manner and our company would not use another program.
Dianna Farrell | TrustRadius Reviewer

Microsoft Teams

Microsoft Teams 7.7
Based on 100 answers
Getting support for any MS Product kind of feels like pulling teeth. I have looked for support on the slowness of Teams to try and resolve it, but there is nothing really out there even from the MS reps other than deleting the hidden appsdata folder for Teams or uninstall/reinstall the software or just use the web-based Teams app.
Charles R. Coggins III | TrustRadius Reviewer

Alternatives Considered

LogMeIn Rescue

The only previous product we used before LogMeIn Rescue for this type of support situation, we would use Remote Desktop through Windows. This option is severely limited and didn't allow us to support remote users or those with different operating systems. LogMeIn Rescue auto configures the setup and makes connections quick and easy
Andrew Seavey | TrustRadius Reviewer

Microsoft Teams

Personally, I have used a number of applications similar to Teams for a variety of functions. However, with regard to my current organizational use, I would say my experience with Teams provides a much more well-rounded user experience than Skype for Business. Teams performs the functions of Skype and also integrates many other features integral to applications like Slack, Webex Teams, and Yammer. Teams also has the added benefit of being connected within the Microsoft network of apps. Users can leverage the powerful cloud computing of O365 in order to access other materials stored on the shared platform. This is a huge benefit of staying within the same ecosystem.
Joshua Melder | TrustRadius Reviewer

Return on Investment

LogMeIn Rescue

  • Without travel costs, I was able to recoup my investment in less than 3 months.
  • I am able to provide faster support to my customers without scheduling an onsite visit.
  • I only wish it would allow me to install hardware. That is the only thing I have to go onsite for anymore.
David Rowley | TrustRadius Reviewer

Microsoft Teams

  • We were already paying for Office 365 but now we got a great collaboration tool to go along with it.
  • We are able to stay connected with employees across the United States and no longer have to fly people back to headquarters for meetings and conferences, saving on transportation and lodging costs.
Michael Eberhard | TrustRadius Reviewer

Pricing Details

LogMeIn Rescue

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

LogMeIn Rescue Editions & Modules

Additional Pricing Details

Microsoft Teams

General

Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Microsoft Teams Editions & Modules

Edition
Free$01
Microsoft 365 Business Basic$5.001
Microsoft 365 Business Standard$12.501
Office 365 E3$20.001
  1. Per Month
Additional Pricing Details
Discounts are available for non profit organizations.

Rating Summary

Likelihood to Recommend

LogMeIn Rescue
8.4
Microsoft Teams
8.3

Likelihood to Renew

LogMeIn Rescue
8.9
Microsoft Teams
10.0

Usability

LogMeIn Rescue
8.7
Microsoft Teams
7.6

Reliability and Availability

LogMeIn Rescue
9.1
Microsoft Teams

Performance

LogMeIn Rescue
9.1
Microsoft Teams

Support Rating

LogMeIn Rescue
7.8
Microsoft Teams
7.7

Implementation Rating

LogMeIn Rescue
6.4
Microsoft Teams

Scalability

LogMeIn Rescue
9.1
Microsoft Teams

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