LogPoint vs. SolarWinds Security Event Manager (SEM)

LogPoint is incredibly useful for pulling information from various log sources and combining them together to offer insights into suspicious or potentially malicious behaviour. It is not intuitive and can take some time to get used to. Once you're up and running though, it's easy to onboard new log sources. Search queries can again be tough to get used to, but LogPoint support is really helpful and can offer assistance with writing more complex searches.

Incentivized

Solarwinds SEM is great for generating reports for investigation purposes. Once you set up the connectors you can walk away and the product runs without needing maintenance. It was however pretty difficult to create the reports and alerts when now starting out and it can be very intimidating for new users.

Incentivized

• Technical support team is fast and competent
• License management and cost
• Log parsing
• New logs can be provided to the support team for parser creation
• High Availability architecture does not cost more

• It does a great job of notifying us when accounts have been locked out. We can then find out the device on the network where the login attempt occurred.
• Searching for incidents is now a lot faster with the implementation of the HTML 5 interface.

Incentivized

• Providing a full Cloud solution
• Having more documentation for complex deployment

Incentivized

• All SolarWinds product suffer from slow response times in management portals. SolarWinds SEM is no exception. While it is much preferred over a "thick client" there is much room for improvement in speed.
• If you use the email alert features with SolarWinds make sure to prepare you staff and team for the large amount of emails they could receive. Make sure to reduce the number of alerts so your team does not ignore the alerts.

Incentivized

We are confident with the solution and we are using it daily

Incentivized

It is pretty likely that we will renew SEM when the time comes up. It is easy to use and maintain so there isn't much of a need to replace this product. It is also a pretty fair price for the capabilities provided by the SEM

Incentivized

Overall, LogPoint is pretty easy to get started with but faces issues with specific things (syslog on custom ports, script log collection, etc.).

Incentivized

If you are familiar with SolarWinds then you can use this product it's as easy as that. If you have never used a SolarWinds product then it will take a minute to get how they do reports and make dashboards but that being said the tool is great and can make things very easy once you get a feel for how it works and get everything setup how you like it.

Incentivized

LogPoint support is outstanding. They are incredibly helpful, and on occasions have proactively identified issues with our setup, and logged cases on our behalf before we had even noticed there was a problem. If there is a search we need to write that is beyond our skills, LogPoint support can typically write it for us within a couple of days. They are always very responsive, and I am yet to have a bad support experience.

Incentivized

The quality of support can vary depending on whom you end up speaking with. I was fortunate enough to work with a support representative who was very familiar with the product. He had even authored some of the support documentation on the website. On the flip side, I had two other experiences where I was simply directed to online training material.

Incentivized

Really nice person with huge skills on LogPoint

Incentivized

LogPoint is easier to implement and less expensive.

Incentivized

Splunk was a pretty good product but the licensing structure needed a lot of work. They changed the structure three times that I am aware and I still had problems understanding LogRhythm had a lot of issues correlating users to IP addresses, the mappings were frequently wrong so this product could not be trusted in my environment as all our access logs are IP based and this needs to be matched to usernames from AD Fortianalzyer is a great product but it can only do logs from Fortigates so that was not helping for anything other than our firewalls.

Incentivized

N/A

(Cannot skip without answer)

• Keep the same team to manage more IT resources
• Having a better logs visibility

Incentivized

• For the price, it produced a decent value. It did a lot of the easy stuff well. I can't give any specific data given the objective of the product was to monitor very basic events in the environment.
• There are free options that can do a better job.

Incentivized