What users are saying about
1 Ratings
1 Ratings
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Score 6 out of 100
2 Ratings
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Score 4 out of 100

Likelihood to Recommend

MCA Suite

It is a good tool for smaller companies entering the MCA space, but doesn't scale all that well, and provides limited options for reporting customization.
Anonymous | TrustRadius Reviewer

Talisma Social CRM

If your company has a lot of data and needs a way to parse through it on a regular basis, Talisma is the software for you. If you want an easy to use system that has pretty graphics and a great user interface, look at other tools to see if you can find a better one.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

MCA Suite
6.0
Talisma Social CRM
5.6
Customer data management / contact management
MCA Suite
6.0
Talisma Social CRM
8.0
Workflow management
MCA Suite
Talisma Social CRM
6.0
Territory management
MCA Suite
Talisma Social CRM
6.0
Opportunity management
MCA Suite
Talisma Social CRM
4.0
Integration with email client (e.g., Outlook or Gmail)
MCA Suite
Talisma Social CRM
3.0
Contract management
MCA Suite
Talisma Social CRM
4.0
Quote & order management
MCA Suite
Talisma Social CRM
5.0
Interaction tracking
MCA Suite
Talisma Social CRM
9.0
Channel / partner relationship management
MCA Suite
Talisma Social CRM
5.0

CRM Reporting & Analytics

MCA Suite
1.0
Talisma Social CRM
5.7
Customizable reports
MCA Suite
1.0
Talisma Social CRM
9.0
Forecasting
MCA Suite
Talisma Social CRM
5.0
Pipeline visualization
MCA Suite
Talisma Social CRM
3.0

Security

MCA Suite
8.0
Talisma Social CRM
5.5
Role-based user permissions
MCA Suite
8.0
Talisma Social CRM
9.0
Single sign-on capability
MCA Suite
Talisma Social CRM
2.0

CRM Project Management

MCA Suite
4.0
Talisma Social CRM
6.0
Reporting
MCA Suite
4.0
Talisma Social CRM
7.0
Task management
MCA Suite
Talisma Social CRM
7.0
Billing and invoicing management
MCA Suite
Talisma Social CRM
4.0

Customer Service & Support

MCA Suite
Talisma Social CRM
4.7
Case management
MCA Suite
Talisma Social CRM
3.0
Call center management
MCA Suite
Talisma Social CRM
5.0
Help desk management
MCA Suite
Talisma Social CRM
6.0

Marketing Automation

MCA Suite
Talisma Social CRM
4.0
Lead management
MCA Suite
Talisma Social CRM
5.0
Email marketing
MCA Suite
Talisma Social CRM
3.0

Customization

MCA Suite
Talisma Social CRM
6.3
Custom fields
MCA Suite
Talisma Social CRM
9.0
Custom objects
MCA Suite
Talisma Social CRM
8.0
Scripting environment
MCA Suite
Talisma Social CRM
3.0
API for custom integration
MCA Suite
Talisma Social CRM
5.0

Social CRM

MCA Suite
Talisma Social CRM
4.0
Social data
MCA Suite
Talisma Social CRM
5.0
Social engagement
MCA Suite
Talisma Social CRM
3.0

Integrations with 3rd-party Software

MCA Suite
Talisma Social CRM
3.5
Marketing automation
MCA Suite
Talisma Social CRM
4.0
Compensation management
MCA Suite
Talisma Social CRM
3.0

Platform

MCA Suite
Talisma Social CRM
4.0
Mobile access
MCA Suite
Talisma Social CRM
4.0

Pros

MCA Suite

  • They have lots of detail on the deal pages.
  • It allows for multiple internal and external users.
  • It has global search functionality.
Anonymous | TrustRadius Reviewer

Talisma Social CRM

  • Tracks information.
  • Sorts and categorizes data.
  • A lot of flexibility.
Anonymous | TrustRadius Reviewer

Cons

MCA Suite

  • Poor reporting.
  • Filtering is clunky.
  • They could improve on data visualization.
  • Renewal advances that are not refinances are difficult to manage.
Anonymous | TrustRadius Reviewer

Talisma Social CRM

  • Not easy to use.
  • Takes a lot of time to understand the basics.
  • Issues with data and lists.
Anonymous | TrustRadius Reviewer

Alternatives Considered

MCA Suite

We haven't used any others.
Anonymous | TrustRadius Reviewer

Talisma Social CRM

Talisma is a little behind the times compared to the other competition on the market. It has most of the tools to be successful, but it takes some deep diving into the software to figure out exactly how to use each of these tools to get the job done on a daily basis.
Anonymous | TrustRadius Reviewer

Return on Investment

MCA Suite

  • We've been able to grow our working capital program over the years with the help of MCA Suite.
  • Data management is difficult, and we struggle with reporting.
  • We have granted merchants dedicated to their advances for tracking purposes.
Anonymous | TrustRadius Reviewer

Talisma Social CRM

  • Positive: It has helped find new leads.
  • Positive: It has helped run reports.
  • Negative: It has taken a lot of time to manage.
Anonymous | TrustRadius Reviewer

Pricing Details

MCA Suite

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Talisma Social CRM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Rating Summary

Likelihood to Recommend

MCA Suite
6.0
Talisma Social CRM
4.0

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