Microsoft Teams vs RingCentral Video | TrustRadius

What users are saying about

Score 8.1 out of 10

Based on 2847 reviews and ratings

Score 8.1 out of 10

Based on 6 reviews and ratings

Feature Rating Comparison

Microsoft Teams

RingCentral Video

Task Management

Gantt Charts

Scheduling

Workflow Automation

Mobile Access

Search

Visual planning tools

Microsoft Teams

RingCentral Video

Chat

Notifications

Discussions

Surveys

Internal knowledgebase

Integrates with GoToMeeting

Integrates with Gmail and Google Hangouts

Integrates with Outlook

Microsoft Teams

RingCentral Video

Versioning

Video files

Audio files

Document collaboration

Access control

Advanced security features

Integrates with Google Drive

Device sync

Microsoft Teams

RingCentral Video

High quality audio

High quality video

Mobile support

Microsoft Teams

RingCentral Video

Desktop sharing

Microsoft Teams

RingCentral Video

Calendar integration

Record meetings / events

Pros

Video calls are great with Microsoft Teams. They've made big improvements over the last year and I rarely have issue with getting on. It's nice when things just work.
The most used functionality is, of course, the chat feature. It does what it's supposed to do and you can create chat groups from whoever you'd like. We use it a lot when there is a special project and a team from various groups get together for a short period of time to get things done.
An overlooked function is the ability to search anything within Microsoft Teams. Any photo, document, or chat can be searched and found pretty easily. I can't tell you how many times this has saved me from having to rewrite something or start over.

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Chris Gomez, SPHR

Director of Product Marketing

Passare, Inc.Insurance, 201-500 employees

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connection quality is good
idiot proof and easy to use
web based and dont have to setup profile (guests)

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Director of Automation

DRI IncStaffing and Recruiting, 51-200 employees

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Cons

File Storage is a little clunky for new users, there was a learning curve in understanding the difference between Channels, Teams, Files, and where to communicate. The UI could be improved.
The connection of the file storage with Sharepoint gets tricky, where if we edit a certain file in one location, either it sometimes mirrors the action on the other platform, but sometimes it doesn't. It created a lot of issues.

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Verified User

Professional in Marketing

Glass, Ceramics & Concrete Company, 10,001+ employees

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The software might be a bit heavy at first glance, it's worth it though.
Many people are still using other platforms like Zoom, therefore, you may need to wait for them to download the software or answer set-up questions in the first meeting (more advertising from the company would help here as well).

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Verified User

Employee in Customer Service

Consumer Services Company, 1001-5000 employees

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Likelihood to Renew

Microsoft Teams 10.0

Based on 6 answers

Microsoft Teams is included with our Office 365 subscription and we have no intention of migrating off of Office 365 and Microsoft products. Since Microsoft Teams is included for free with our Office 365 subscription, and since we enjoy all the features, benefits, and functionality, there is no question that our team will continue to use the product

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Co-founder, Managing Director

PrograMetrixMarketing & Advertising, 11-50 employees

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No score

No answers yet

No answers on this topic

Usability

Microsoft Teams 7.5

Based on 37 answers

Microsoft team has some amazing cool features like Whiteboard to organize some fun activities within the team where person draws and guess the drawing anonymously. Another cool feature It has emoji's reaction while having call to express reaction on some ongoing topics or, raise hand feature to being noticed by teammates. Furthermore it helps to track and communicate really well with in person either one to one or in groups.

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System Engineer

InfosysInformation Technology & Services, 10,001+ employees

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RingCentral Video 10.0

Based on 1 answer

RingCentral Video was easy to use right out of the box and very easy to master after a few uses. It is great for desktop sharing and recording and editing videos. It is easy to make educational and instructional videos. Editing and recording management is easy and distribution of videos is straightforward

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Senior Network Architect

FinastraFinancial Services, 5001-10,000 employees

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Support Rating

Microsoft Teams 7.4

Based on 181 answers

Microsoft customer support is great, although it can be a bit of a hassle getting to a representative. Also, I have not had issues with Teams to have to give Microsoft a call, so that is positive! Microsoft also has great knowledge-based articles for information on tasks and how-tos on Teams.

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Verified User

Technician in Information Technology

Construction Company, 51-200 employees

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RingCentral Video 10.0

Based on 1 answer

Did not require support

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Senior Network Architect

FinastraFinancial Services, 5001-10,000 employees

View all 1 answers on this topic

Implementation Rating

Microsoft Teams 10.0

Based on 1 answer

I find everything I need for my day-to-day work.

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Sarath Kumar Pujari

Staff Engineer

QualcommTelecommunications, 10,001+ employees

View all 1 answers on this topic

No score

No answers yet

No answers on this topic

Alternatives Considered

There are many features that I am finding on Microsoft teams, not in google workspace. The main feature that I love is remote screen sharing. While using any software every person/company always focuses on what return they get from that software and what is the pricing. In Microsoft Teams, we found free features also but at the same time, G Suite (Google Workspace) has paid plans only.

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Brand Manager

Metamium GroupDesign, 11-50 employees

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We selected RingCentral for calling and we got RingCentral Video as part of the bundle. We thought we could reduce costs by using RingCentral for both calling and meetings. However, RingCentral Video is simply not a mature platform for meetings. Other options are better, which makes RingCentral calling a less attractive option.

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Verified User

Supervisor in Information Technology

Chemicals Company, 51-200 employees

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Contract Terms and Pricing Model

Microsoft Teams 5.0

Based on 2 answers

Honestly, this tool is worth every penny. Yes, it's not free and you pay for the quality of services and the license. But the ROI and the benefits are all there. Also, the renewal, negotiation, and contract terms are all very well explained by our Microsoft account manager, and she's a charm.

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Verified User

Director in Information Technology

Transportation/Trucking/Railroad Company, 10,001+ employees

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No score

No answers yet

No answers on this topic

Return on Investment

I think it has allowed us to leverage our Office365 more effectivly since all of the apps are synced together.
It has really allowed us transition away from more formal webex meetings and have a more free flow conversation.
It also gives us a more direct line to our manager if we need there input they can easily join our team chat.

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Verified User

Analyst in Information Technology

Hospital & Health Care Company, 10,001+ employees

View all 216 answers on this topic

It gets the job done and we have probably saved a nominal amount bc we use other features as well compared to competitors

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Director of Automation

DRI IncStaffing and Recruiting, 51-200 employees

View all 4 answers on this topic

Pricing Details

General

Free Trial

—

Free/Freemium Version

Yes

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Starting Price

$5 per month

Microsoft Teams Editions & Modules

Edition

Free	$0.00¹
Microsoft 365 Business Basic	$5.00¹
Microsoft 365 Business Standard	$12.50¹
Office 365 E3	$20.00¹

per user/per month

Additional Pricing Details

Discounts are available for non profit organizations.

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Starting Price

—

RingCentral Video Editions & Modules

—

Additional Pricing Details

—

Rating Summary

Microsoft Teams

RingCentral Video

Microsoft Teams

RingCentral Video

Microsoft Teams

RingCentral Video

Microsoft Teams

RingCentral Video

Microsoft Teams

RingCentral Video

Microsoft Teams

RingCentral Video

Microsoft Teams

RingCentral Video

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