TrustRadius: an HG Insights company

Save this comparison

Save this comparison

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Novocall

    N/AN/ANovocall is callback software designed to help users generate more sales calls from web visitors, and helps qualify leads and book sales calls for businesses.N/A

    Salesloft

    Score7.5 out of 10
    N/ASalesloft’s Revenue Orchestration Platform uses AI to help market-facing teams prioritize and take action on what matters most, from first touch to upsell and renewal.N/A

    Yesware

    Score8.3 out of 10
    N/AYesware, from Vendasta since the October 2022 acquisition, is a service for salespeople that helps them close deals faster. An email service tracks email, templates responses and syncs to CRM.

    $19

    per month

    Pricing
    NovocallSalesloftYesware
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Pro
    $19
    per month
    Premium
    $45
    per month
    Enterprise
    $85
    per month
    Offerings
    Pricing Offerings
    NovocallSalesloftYesware
    Free Trial
    NoNoYes
    Free/Freemium Version
    NoNoYes
    Premium Consulting/Integration Services
    NoYesYes
    Entry-level Setup FeeNo setup feeNo setup feeNo setup fee
    Additional DetailsAnnual plans save up to 23%.
    More Pricing Information
    Community Pulse
    NovocallSalesloftYesware
    Considered Multiple Products
    Novocall
    No answer on this topic
    SalesLoft
    Chose Salesloft
    we used Yesware mainly to create template emails and to see the opening of our emails.
    SalesLoft is winning by far as the product is much more complete, allows more automation, calendar functionality and so on. Our company selected SalesLoft because it was recommended to us and …
    Incentivized
    Chose Salesloft
    We used to be a XANT/Yesware shop and were disappointed with the experience because multiple sets of fields were required for streamlined activity reporting and the babysitting needed for administration of 2 applications. We compared Outreach to SalesLoft when moving to Sales …
    Incentivized
    Chose Salesloft
    I was not able to build a cadence in Yesware the way I was with SalesLoft
    Incentivized
    Chose Salesloft
    My organization selected SalesLoft. I used Outreach at a previous employer, and I found it very difficult to navigate. There were many automations to choose from and various call dispositions when using the built-in dialer, but it wasn't very user friendly. I was in charge of …
    Incentivized
    Chose Salesloft
    SalesLoft is a more reliable option than Yesware, but they're definitely in the same ballpark.
    Incentivized
    Chose Salesloft
    SalesLoft is by far the best I have used. I've used Yesware before for email templates. I've also used Salesforce for CRM Management and very basic emailing (copy and paste). Yesware was good because it allowed us to store email templates, but the biggest negative was that we …
    Incentivized
    Chose Salesloft
    We used Yesware prior to using SalesLoft and in comparison, I wouldn't go back to Yesware. SalesLoft is easier to use and gives us a lot more options. Though SalesLoft has issues with call quality at times, Yesware was much, much worse. We looked into quite a few sales …
    Incentivized
    Chose Salesloft
    Yesware - The layout was touch to decipher, Many prospects complained that the mail doesn't get delivered quick and the spam rate was high.
    Incentivized
    Chose Salesloft
    Salesforce is much more efficient when it comes to direct outreach and sending emails. The one component at Yesware that does out perform Salesloft is the tracking capabilities- Yesware was accurate and could track attachment and exactly what they were locking at and for how …
    Incentivized
    Chose Salesloft
    We evaluated Outreach, ToutApp, PersistIQ, Yesware, insidesales.com and HubSpot. Salesloft and Outreach were by far the best tools offering all the features we needed as a sales development team. There was very little to differentiate between them, but Salesloft's simple …
    Incentivized
    Chose Salesloft
    Pricing, Support, Flexibility, Responsiveness
    Incentivized
    Chose Salesloft
    The business decided to move forward with SalesLoft over Outreach because the SalesLoft sales rep was far superior.
    Incentivized
    Chose Salesloft
    We did not evaluate any other solutions, however, there are tons of other sales engagement platforms like Outreach (very similar) or less advanced solutions that are more focused on early stage startups with lower sales stack budgets. We went with SalesLoft based on positive …
    Incentivized
    Chose Salesloft
    They're similar enough products, but SalesLoft seemed a bit more fleshed out and robust. The support team for SalesLoft is also great and really responsive, something that went into our evaluation. Honestly, part of the reason was that they're a company based out of Atlanta …
    Incentivized
    Chose Salesloft
    Easier to make calls and local dial
    Incentivized
    Chose Salesloft
    Incentivized
    Vendasta
    Chose Yesware
    Our team evaluated Salesloft, Saleshandy, RightInbox, and Boomerang. We felt that the Yesware integration with GMail was simple and unobtrusive. While none of these tools integrate directly with our CRM, Yesware's ability to upload contacts via .csv files helped ease that pain …
    Incentivized
    Chose Yesware
    I evaluated both Yesware and SalesLoft. I found that SalesLoft offered a ton of additional features that weren't necessary for our needs and had a price point to reflect the additional functionality. Yesware fits our needs with its product offering and price.
    Incentivized
    Chose Yesware
    Yesware is much more efficient than its competitors and gives much more real-time results compared to SalesLoft for example that in my experience has lagged. Yesware is much more dynamically priced as well which makes it easy to fit any business's needs. We selected Yesware for …
    Incentivized
    Chose Yesware
    Yesware is extremely limited in functionality compared to something like SalesLoft, which is a much more comprehensive tool. We originally moved to Yesware from SalesForce Inbox and Engage as that did not offer the flexibility to deploy templates and was much more cumbersome …
    Incentivized
    Chose Yesware
    Yesware is much more reliable compared to others. The tracking feature is the most outstanding feature of this software which is not provided to the same extent by other software. Users can track each and every email, whether email has been opened or not, which device has been …
    Incentivized
    Chose Yesware
    I think Yesware uniqueness is about being easy to implement for solo users and small teams. You can get up to speed fast.
    Incentivized
    Chose Yesware
    Yesware's main benefit versus the 3 other apps that we use/have used are the ease of use and stability - it performs well while not overloading users with a ton of options.
    Incentivized
    Chose Yesware
    I prefered Yesware over ClearSlide. Much cleaner functionality, however yesware does not have the screensharing capabilities that ClearSlide has. I find that Outreach although it has glitches, is much cleaner when looking to track stats regarding drip campaigns.
    Incentivized
    Key User Insights
    Would buy again
    No answers on this topic
    93%
    Would buy again
    95 Answers
    88%
    Would buy again
    22 Answers
    Delivers good value for the price
    No answers on this topic
    96%
    Delivers good value for the price
    74 Answers
    91%
    Delivers good value for the price
    21 Answers
    Happy with the feature set
    No answers on this topic
    93%
    Happy with the feature set
    95 Answers
    88%
    Happy with the feature set
    22 Answers
    Lived up to sales and marketing promises
    No answers on this topic
    95%
    Lived up to sales and marketing promises
    73 Answers
    94%
    Lived up to sales and marketing promises
    17 Answers
    Implementation went as expected
    No answers on this topic
    93%
    Implementation went as expected
    65 Answers
    100%
    Implementation went as expected
    19 Answers
    Best Alternatives
    NovocallSalesloftYesware
    Small Businesses
    Invoca
    Score9.9 out of 10
    HubSpot Sales Hub
    Score8.8 out of 10
    Mailtrack
    Score9.7 out of 10
    Medium-sized Companies
    CallRail
    Score9.1 out of 10
    Mixmax
    Score9.8 out of 10
    Mailtrack
    Score9.7 out of 10
    Enterprises
    Invoca
    Score9.9 out of 10
    Groove (legacy product)
    Score7.7 out of 10
    No answers on this topic
    All AlternativesView all alternativesView all alternativesView all alternatives
    User Ratings
    NovocallSalesloftYesware
    Likelihood to Recommend
    -
    (0 ratings)
    7.9
    (325 ratings)
    9.0
    (63 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    9.1
    (4 ratings)
    9.0
    (6 ratings)
    Usability
    -
    (0 ratings)
    7.8
    (8 ratings)
    9.0
    (2 ratings)
    Availability
    -
    (0 ratings)
    7.3
    (1 ratings)
    -
    (0 ratings)
    Performance
    -
    (0 ratings)
    8.2
    (1 ratings)
    -
    (0 ratings)
    Support Rating
    -
    (0 ratings)
    9.1
    (5 ratings)
    8.2
    (12 ratings)
    Online Training
    -
    (0 ratings)
    7.3
    (2 ratings)
    -
    (0 ratings)
    Implementation Rating
    -
    (0 ratings)
    8.0
    (1 ratings)
    -
    (0 ratings)
    Ease of integration
    -
    (0 ratings)
    8.7
    (143 ratings)
    -
    (0 ratings)
    Product Scalability
    -
    (0 ratings)
    9.1
    (1 ratings)
    -
    (0 ratings)
    Vendor post-sale
    -
    (0 ratings)
    8.2
    (1 ratings)
    -
    (0 ratings)
    Vendor pre-sale
    -
    (0 ratings)
    7.3
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    NovocallSalesloftYesware
    Likelihood to Recommend
    Novocall
    No answers on this topic
    SalesLoft
    I find it to be the best resource for scheduling calls with clients. Specifically when the call includes multiple people using Salesloft, it's so simple and easy to use to send open times to client and then to be able to send active links to the client where with one click the calendar invite shows up on my calendar? it's the best most efficient tool I have in my toolbelt at the moment. When it comes to logging, it's also simple but I wish I could add a contact to SL from the Microsoft integration.
    Incentivized
    Read full review
    Vendasta
    It works for my company and my problems. If you need a Sales CRM you can go for higher-end products that will give you what Yesware gives along with other stuff. Wherein we had specific problems we wanted to solve. -We needed a solution for a smaller team within our bigger sales team. -We needed a solution to be easy to use point and click and did not require any setup. -We needed to have a better solution to YAMM.
    Incentivized
    Read full review
    Pros
    Novocall
    No answers on this topic
    SalesLoft
    • Salesloft enables us to outreach at scale.
    • Salesloft helps us identify our warmest, most buyer ready prospects to streamline our outreach.
    • Salesloft helps us to identify quickly areas to course correct and provides the necessary data to do that.
    • Salesloft also surfaces data around outreach so we can ensure we are targeting our team with sensible KPIs that connect to our business goals.
    Incentivized
    Read full review
    Vendasta
    • Tracking open rates, link click rates, and reply rates. This allows us to compare different templates in order to see which allows for the most interactions and meetings set directly from email engagement.
    • Seeing exactly when someone opens an email and whether it is in their normal location. Also if they are opening on a mobile device versus a computer to be able to organize the set up of the email in a more beneficial way.
    • Being able to save Templates for Mail Merges to avoid the duplication of effort that other mass email systems utilize.
    Incentivized
    Read full review
    Cons
    Novocall
    No answers on this topic
    SalesLoft
    • Would be nice to have custom reporting available. Coming from Salesforce, the included canned reports are useful but I like to roll my sleeves up and build exactly what I want.
    • Conversations will record meetings booked via MSTeams but requires the BDR/SDR to hit record. Other solutions (e.g. Chorus.ai) join as a participant and don't require a user hitting the "record" button. We have to change our flow to make this work and it is a bit clunky.
    Read full review
    Vendasta
    • The ability to unwrap iframe embeds on email (e.g. if I send a Vimeo link over email, have that video thumbnail show and link out to a video)
    • Removing recipients from a campaign. If my ruleset is to remove a contact from a sequence after he/she replies, sometimes a person will reply from another email and Yesware doesn't recognize it. (e.g. if I add jeff@amazon.com to my campaign and jeff.bezos@amazon.com replies to my thread, Yesware will still send an email to jeff@amazon.com unless he is manually removed)
    Incentivized
    Read full review
    Likelihood to Renew
    Novocall
    No answers on this topic
    SalesLoft
    SalesLoft is absolutely VITAL to our daily operations. We could not function without it or a program like it. Speaking as a Sales Person who has had to operate without a product like this, the difference is night and day. The ability to stay organized, automate tasks, easily log activities and notes, review calls, and coach team members is an absolute gamechanger.
    Incentivized
    Read full review
    Vendasta
    I like the product, but due to the limitations I don't love it. I'm curious to revisit other options, particularly in lieu of Yesware's recent price increases (although I'm on a legacy plan). Some of my challenges to be browser related (I'm on an older computer) -- I'll have to see how things go when I receive my new computer. If the glitches (especially with regard to tracking accuracy and send later feature) go away, I'd be much more inclined to renew
    Read full review
    Usability
    Novocall
    No answers on this topic
    SalesLoft
    Drift was extremely easy for both our demand gen team and SDR to jump right into. It was feature rich and purpose-built for marketers—it was remarkably easy to connect our marketing automation, CRM, and more to the platform and get everything to work together. Now the ability to create digital experiences and conversation landing pages is democratized—empowering our team to do better work and provide better prospect/customer experience.
    Read full review
    Vendasta
    Yesware is easy to setup and get connected in existing systems. We were able to get started sending the day we puchased our subscription because of the addon for Gmail and easy connection to our CRM. It's also very easy to use in the day to day, kicking off campaigns and seeing their status to as about as easy as it gets. I have not concerns about usability
    Incentivized
    Read full review
    Reliability and Availability
    Novocall
    No answers on this topic
    SalesLoft
    The availability is pretty good, we do sometimes have errors or delays in syncing activities but nothing that has been too detrimental to our workflow. Most recently we had an issue with Lofting through Outlook due to a change in security token that took a few weeks to resolve but it is fixed now.
    Incentivized
    Read full review
    Vendasta
    No answers on this topic
    Performance
    Novocall
    No answers on this topic
    SalesLoft
    Yes timely and easy to use. The only delays we have are when we run our big month sales blitz and activities take some time to sync to the reporting as well as SalesForce
    Incentivized
    Read full review
    Vendasta
    No answers on this topic
    Support Rating
    Novocall
    No answers on this topic
    SalesLoft
    The support team was very responsive but at the end of the day they took a long time to fix our issue. The issue did get fixed, though, so that is what matters. Very nice people who are there to help in any way they can.
    Read full review
    Vendasta
    Because it deserves this rating. The features and functionality provided are great. Our Sales team is very satisfied with this software as it integrates very well with our other software like Outlook, Salesforce, etc. Yesware provides great follow up with customers, which is essential for sales. Meeting scheduling is also flawless.
    Incentivized
    Read full review
    Online Training
    Novocall
    No answers on this topic
    SalesLoft
    We had some virtual training with our CSM which was very well constructed. It took some time to get into the full swing of things but with a few weeks of hands on experience I was feeling confidant. The SL team was always available to answer questions or jump an a call to walk us through stuff. I also used the Customer Help Center for a few self guided learnings on how to use specific features related to reporting and team management.
    Incentivized
    Read full review
    Vendasta
    No answers on this topic
    Implementation Rating
    Novocall
    No answers on this topic
    SalesLoft
    must invest time and effort in define the best way to integration with Salesforce in order to get data visualization
    Incentivized
    Read full review
    Vendasta
    No answers on this topic
    Alternatives Considered
    Novocall
    No answers on this topic
    SalesLoft
    Salesloft blows outreach out of the water in all aspects. One of the biggest issues I had was their unwillingness to listen to customer feedback. I had requested several small changes to be made when I had previously used the platform that unfortunately fell onto deff ears. I am much happier using Salesloft and the positive results I've experienced are a direct result of that.
    Incentivized
    Read full review
    Vendasta
    All of these tools do what Yesware does, and more; but Yesware does the follow-up email portion best, in my experience. It is reasonably priced and is regularly adding new functionality to make it a sticky license for us to have. Yesware does not have predictive analytics or a particularly strong dialer solution, but it does provide team-wide and template efficacy tracking, and a basic dialer.
    Incentivized
    Read full review
    Scalability
    Novocall
    No answers on this topic
    SalesLoft
    The scalability was pretty good, we started with 4 or 5 users on one team and scaled into 30+ members across 3 teams
    Incentivized
    Read full review
    Vendasta
    No answers on this topic
    Return on Investment
    Novocall
    No answers on this topic
    SalesLoft
    • I have been with a company that was using Salesloft, but moved to a competitor. I can't say it was exactly the competitors fault, as a lot of other internal changes were happening, (hence leaving the system that was working well), but we had the worst sales year in company history that year. Reps who consistently performed at or above quota were suddenly struggling to keep their pipelines in order, and the middle of the pack reps were going on PiPs and being let go.
    • Is it the dialer, or the leadership? You decide.
    • But the leadership also changed the dialer - so maybe it's both?
    Incentivized
    Read full review
    Vendasta
    • I think net positive ROI from generating meetings that lead to closed deals. Ultimately very difficult to quantify the ROI since it is essentially automating a lot of the manual prospecting done by BDRs/AEs - so ROI is likely higher than just that quantifiable number around deals closed.
    Incentivized
    Read full review
    ScreenShots

    Novocall Screenshots

    Screenshot of You will be able to track all your calls, connect every phone call to its marketing channel and make real-time improvements to your marketing campaigns.Screenshot of Our tracking report is visually tracking all inbound calls to all marketing campaigns. Call tracking service also dives into in-depth call details, metrics, and performance.Screenshot of Match customer conversations to your ad campaigns and align your marketing with sales teams.Screenshot of Call reporting allows marketing teams to follow their leads’ journeys from marketing source, to phone conversation, to conversion.

    Yesware Screenshots

    Screenshot of CampaignsScreenshot of Email Templates