Outreach vs. Salesforce Sales Cloud

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Outreach
Score 8.2 out of 10
N/A
Outreach is a sales execution platform that helps market-facing teams create and predictably close more pipeline. From prospecting to deal management to forecasting, Outreach leverages automation and artificial intelligence to help revenue leaders increase the efficiency and effectiveness of go-to-market activities and personnel across the revenue cycle. Outreach offers sales engagement, revenue intelligence, and revenue operations functionalities in a unified platform. The software…N/A
Salesforce Sales Cloud
Score 8.4 out of 10
N/A
Salesforce Sales Cloud is a platform for sales with a community of Sellers, Sales Leaders, and Sales Operations, who use the solution to grow sales and increase productivity. The AI CRM for Sales features data built right in, so that companies can sell faster, sell smarter and sell efficiently. Salesforce Sales Cloud is used for, and supports: Buyer Engagement Sales Engagement Enablement Sales AI Sales Analytics Team…
$25
per month
Pricing
OutreachSalesforce Sales Cloud
Editions & Modules
No answers on this topic
Starter
$25.00
Per User/Per Month
Professional
$80.00
Per User/Per Month
Enterprise
$165.00
Per User/Per Month
Unlimited
$330.00
Per user/Per month
Offerings
Pricing Offerings
OutreachSalesforce Sales Cloud
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeOptionalOptional
Additional Details
More Pricing Information
Community Pulse
OutreachSalesforce Sales Cloud
Considered Both Products
Outreach
Chose Outreach
We found that Outreach was superior to Salesloft and Gong, and a better fit for our organization for the following reasons:
  • User interface and overall experience: it's just a cleaner platform and easier to work in than the other two.
  • Feature set: the other two tools had more …
Chose Outreach
Earlier we used to use Salesforce for sending out the newsletters, but now we use Outreach as we get better statistics and results.
Chose Outreach
Pardot is good as well but I found reporting lacks much more where Outreach is better for me.
Chose Outreach
HubSpot is limited in the automation of its sequence, which at this time is still in the product roadmap. For example, on HubSpot sequences, even with the professional package, you cannot have different threads in one sequence; therefore, followup is extremely difficult. For …
Chose Outreach
Not exactly sure to be honest. I really like what they have to offer.
Chose Outreach
I was not involved with the buying process for this product.
Chose Outreach
I have used SalesLoft in the past, and Outreach is far and above that tool. Outreach has a much cleaner look and is much, much more user friendly. Further, the ability to track when/where contacts are opening my communications is more comprehensive than SalesLoft. I felt in the …
Chose Outreach
I have not personally evaluated any other products or services similar to Outreach. I am satisfied with my experience using Outreach and do not have any plans to change products.
Chose Outreach
In terms of email tracking and click tracking, I believe Outreach is stronger than Cirrus Insight. It offers much more beyond that as well.
Chose Outreach
Outreach beats all three (SalesLoft, Pardot and hubspot) hands down. From sequencing leads to logging activity and the ability to call within the cloud-based app itself. Saves time, reduces duplicate work and improves overall visibility for our trainers, supervisors, managers …
Chose Outreach
It is always improving and evolving. The on-boarding team is so useful and they always provide detailed updates and information how to improve already used Outreach techniques.
Chose Outreach
I think Outreach works a lot more smoothly. SF lightning had a lot of lag and hiccups and wouldn't always capture the activity of my emails.
Chose Outreach
Outreach is better because you can do more and it organizes your day so you know exactly what you need to do.
Chose Outreach
Outreach has more reliable tracking, additional features and the ease of use was better
Chose Outreach
OutReach is an awesome tool & I would recommend it to any other sales team looking to improve outbound efforts & new business sales results!
Chose Outreach
Best best best in class in all of these areas. Seriously, SalesLoft seems like a comparative platform but it's just not even close.
Chose Outreach
I would say that HubSpot is an effective tool, but I feel more in control of what I see, and how I use Outreach. The tools to effectively sequence and then follow up with gathered data is superior in Outreach.
Chose Outreach
It may sound like an odd comparison but for our business case, Outreach was all we needed. It was easier to use than Salesforce, they work with us on implementation and paid attention to our needs. Salesforce wasn't as necessary when the majority of our sales team serves the …
Chose Outreach
Mixmatch was a little more intuitive to use but the ability to use Outreach with our sales team is what made the difference.
Chose Outreach
Similar to HubSpot, I found Outreach to be a tad easier to use and simple to create sequences, manage tokens for canned responses, etc.
Chose Outreach
Outreach is the only platform I've used as a sales enablement tool outside of SalesForce! I think Outreach has everything I could want and more, but lacks pipeline management. I would love to be able to use Outreach and ditch SalesForce, and only have one platform to manage my …
Salesforce Sales Cloud
Chose Salesforce Sales Cloud
Salesforce.com is above and beyond better in every aspect of Customer Relationship Management. The ability to take detailed notes and walk a potential customer from the beginning call all the way down the sales process is both easy and organized. The user interface is good …
Chose Salesforce Sales Cloud
InsideSales was great for making outbound dials but we found it difficult to use as a CRM system and it didn't offer the same flexibility for integrating with other platforms that Salesforce does.
Chose Salesforce Sales Cloud
Right now, I'm using Outreach for the beginning process of prospects and Salesforce as the final prospect steps and Client support. I use to use Outreach for client issues, but having our sister companies on Salesforce too makes the integration process much more efficient, …
Chose Salesforce Sales Cloud
ByDesign is a bit more nimble and user-friendly to a "sales" user. Reporting features were more intuitive and easy to design. SFDC is better as a pure CRM system. I haven't had enough experience from an admin perspective but as a salesman who has used both, I feel that SF is a …
Chose Salesforce Sales Cloud
Salesforce is the only CRM I have used, so I do not have much insight to how it compares to other CRM's. With that being said, Salesforce is the industry standard for a reason. The complaints I have about the product are acute compared to the benefits I receive daily.
Chose Salesforce Sales Cloud
Outreach is nowhere near the scale of SFDC but it is more friendly to use. Nothing really compares to SFDC. It is a beast in its own regards and they will be here for a long time
Top Pros
Top Cons
Features
OutreachSalesforce Sales Cloud
Sales Force Automation
Comparison of Sales Force Automation features of Product A and Product B
Outreach
-
Ratings
Salesforce Sales Cloud
7.8
241 Ratings
2% above category average
Customer data management / contact management00 Ratings8.7241 Ratings
Workflow management00 Ratings7.9232 Ratings
Territory management00 Ratings7.5185 Ratings
Opportunity management00 Ratings8.5235 Ratings
Integration with email client (e.g., Outlook or Gmail)00 Ratings7.6220 Ratings
Contract management00 Ratings7.3192 Ratings
Quote & order management00 Ratings7.6175 Ratings
Interaction tracking00 Ratings7.6206 Ratings
Channel / partner relationship management00 Ratings7.8167 Ratings
Customer Service & Support
Comparison of Customer Service & Support features of Product A and Product B
Outreach
-
Ratings
Salesforce Sales Cloud
7.6
84 Ratings
1% above category average
Case management00 Ratings7.884 Ratings
Call center management00 Ratings7.566 Ratings
Help desk management00 Ratings7.468 Ratings
Marketing Automation
Comparison of Marketing Automation features of Product A and Product B
Outreach
-
Ratings
Salesforce Sales Cloud
7.8
220 Ratings
3% above category average
Lead management00 Ratings8.0215 Ratings
Email marketing00 Ratings7.6184 Ratings
CRM Project Management
Comparison of CRM Project Management features of Product A and Product B
Outreach
-
Ratings
Salesforce Sales Cloud
7.6
223 Ratings
0% above category average
Task management00 Ratings7.6212 Ratings
Billing and invoicing management00 Ratings7.260 Ratings
Reporting00 Ratings8.0176 Ratings
CRM Reporting & Analytics
Comparison of CRM Reporting & Analytics features of Product A and Product B
Outreach
-
Ratings
Salesforce Sales Cloud
7.9
236 Ratings
4% above category average
Forecasting00 Ratings7.5205 Ratings
Pipeline visualization00 Ratings7.9224 Ratings
Customizable reports00 Ratings8.2233 Ratings
Customization
Comparison of Customization features of Product A and Product B
Outreach
-
Ratings
Salesforce Sales Cloud
8.3
227 Ratings
9% above category average
Custom fields00 Ratings8.3225 Ratings
Custom objects00 Ratings8.2215 Ratings
Scripting environment00 Ratings8.2160 Ratings
API for custom integration00 Ratings8.3188 Ratings
Security
Comparison of Security features of Product A and Product B
Outreach
-
Ratings
Salesforce Sales Cloud
8.8
229 Ratings
6% above category average
Single sign-on capability00 Ratings8.9196 Ratings
Role-based user permissions00 Ratings8.7202 Ratings
Social CRM
Comparison of Social CRM features of Product A and Product B
Outreach
-
Ratings
Salesforce Sales Cloud
7.7
144 Ratings
6% above category average
Social data00 Ratings7.7143 Ratings
Social engagement00 Ratings7.6140 Ratings
Integrations with 3rd-party Software
Comparison of Integrations with 3rd-party Software features of Product A and Product B
Outreach
-
Ratings
Salesforce Sales Cloud
8.0
196 Ratings
11% above category average
Marketing automation00 Ratings8.0192 Ratings
Compensation management00 Ratings8.0129 Ratings
Platform
Comparison of Platform features of Product A and Product B
Outreach
-
Ratings
Salesforce Sales Cloud
7.2
208 Ratings
4% below category average
Mobile access00 Ratings7.2208 Ratings
Best Alternatives
OutreachSalesforce Sales Cloud
Small Businesses
Salesmate
Salesmate
Score 9.8 out of 10
Salesmate
Salesmate
Score 9.8 out of 10
Medium-sized Companies
Mixmax
Mixmax
Score 8.8 out of 10
Creatio
Creatio
Score 9.2 out of 10
Enterprises
Groove, a Clari company
Groove, a Clari company
Score 8.6 out of 10
Creatio
Creatio
Score 9.2 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
OutreachSalesforce Sales Cloud
Likelihood to Recommend
8.1
(202 ratings)
8.5
(373 ratings)
Likelihood to Renew
7.0
(5 ratings)
9.0
(56 ratings)
Usability
9.2
(149 ratings)
7.6
(120 ratings)
Availability
-
(0 ratings)
9.8
(27 ratings)
Performance
-
(0 ratings)
9.0
(18 ratings)
Support Rating
2.1
(20 ratings)
5.8
(91 ratings)
In-Person Training
-
(0 ratings)
7.9
(11 ratings)
Online Training
8.0
(1 ratings)
9.1
(15 ratings)
Implementation Rating
6.0
(2 ratings)
1.1
(18 ratings)
Configurability
-
(0 ratings)
10.0
(2 ratings)
Contract Terms and Pricing Model
-
(0 ratings)
8.8
(9 ratings)
Product Scalability
-
(0 ratings)
8.7
(32 ratings)
Professional Services
-
(0 ratings)
9.3
(8 ratings)
User Testimonials
OutreachSalesforce Sales Cloud
Likelihood to Recommend
Outreach
Outreach is well suited for teams that need to do cold outbound to prospects. It's easy enough to create sequences that will use a variety of touchpoints (email, inMail, call, etc...). It's also easy to share sequences with team members to collaborate and the very best messaging. Outreach's integration over Salesforce and Gmail is also invaluable, without it each team member would probably spend hours per week clicking between tabs just to get to prospect information On the other hand, Outreach is not the best to help you create content, as of this writing there is no AI support. It is also worth noting that Outreach's permission structure can create a lot of confusion for team members and that untangling errors at times can become complex
Read full review
Salesforce
Sales Cloud is very well suited for the daily leads and opportunity pipeline management as well as user management. Sales process automation are very helpful for repetitive tasks. It integrates well with other platforms. It's easy to customize and report on data. Sales Cloud can be pricey so is only open to larger org's that need complex CRM. User adoption is slow to any new users that have no prior experience.
Read full review
Pros
Outreach
  • Organization - I know when to make calls/emails/LinkedIn connections without having to overthink anything.
  • Alignment - the colleagues I work with on my accounts can keep tabs on my activity so there is no redundancy or overcommunication.
  • Ease of use - all my contacts are in one place, and sending automated emails I have built in my sequences give me so much time back in my day.
Read full review
Salesforce
  • Logging notes: SF makes it easy to log notes in the timeline or static notes that live in an easy-to-see spot for longevity.
  • Logging activities: It's easy to post a call, text, email, etc.
  • API data: Once connected, SF is critical to automation, such as website activity, login activity, pages visited, etc., which saves the Customer Success side time in understanding account activity.
  • Custom fields: you can add custom fields to really personalize your experience. We use quite a few and it's brilliant.
Read full review
Cons
Outreach
  • Customer Service - zero support for small - medium businesses.
  • Billing - billing is messy, and customer service for billing questions is pretty awful (if anyone is ever available).
  • Bounce Rates - our bounce rates are through the roof when using Outreach which isn't a problem we have with HubSpot or Pardot.
Read full review
Salesforce
  • I have hard-coded the auto-update of the phone number format and state format from some codes shared by the community, but I do not know where to do it. I cannot reset it either.
  • It is unclear what functionalities each version has. We use the enterprise version, and it seems we can only have one design of the pipeline. But different business segments would have very different sales cycles, and hence, pipeline tracking would be different. It would be nice to have this available in our version.
  • It seems I cannot create a report to pull notes logged at the account levels.
Read full review
Likelihood to Renew
Outreach
I like Outreach, but I do wonder about new competitors that are 25-50% less expensive.
Read full review
Salesforce
There are days when I wish we hadn't switched, but I know that if we put in the time, we will get to where we want to be with the software and that it has many more capabilities than anything else we looked at. However, the amount of time and onboarding we need to do is also far greater than we realized/were told when we originally bought the product. They told us we should hire onboarding support, but at the end, after we had already reached our budget maximum for this, so it's been slower than we had hoped.
Read full review
Usability
Outreach
The ease of use for outreach is next to none. Everything is clearly explained, you can hop on a call with their support team whenever, and it effortlessly integrates into your computer. You can do everything you need sales related on it, and the learning curve is small. I'd recommend it as a first and last CRM.
Read full review
Salesforce
Salesforce has been designed on the basis of "Clicks, not code". So anyone willing to learn the Salesforce user interface (which is quite good as far as management software platforms go) is able to become a Salesforce user or even a Salesforce administrator. You don't have to know coding language to work in the Salesforce environment. Also, Salesforce has one of the best software training resources (Trailhead) that I have ever encountered. It is free to all, easy to use, and most importantly it is interactive. No scrolling through endless text in a user manual. There are hands-on modules and related videos interlaced and through it all you earn points and badges to display your level of learning.
Read full review
Reliability and Availability
Outreach
No answers on this topic
Salesforce
Salesforce is always available securely from any internet-capable device anywhere in the world, UNLESS you choose to set security measures so that ONLY trusted IP ranges may access the system at certain times of the day. It's all about choice and flexibility with Salesforce products.
Read full review
Performance
Outreach
No answers on this topic
Salesforce
Salesforce performance in general is excellent. "The cloud infrastructure beneath Force.com has been fine-tuned over the past 10 years. It powers nearly 100,000+ businesses running more than 185,000 applications that 3 million users count on every day."
Points per Salesforce -
1) Multitenant kernel - With a multitenant platform, each business that uses the app doesn’t have its own copy. Instead, all businesses share a single copy and then customize it for their specific needs.
2) ISO 27001 certified security - You can’t compromise when it comes to enterprise-level security. Force.com is road-tested and trusted by nearly 100,000+ companies, including many of the world’s most security-conscious organizations, such as banks and health care providers.
3) Proven reliability - All Force.com apps run on world-class data centers with backup, failover, and disaster-recovery facilities. Force.com has had a proven 99.9 percent uptime record for years.
4) Proven, real-time scalability - Force.com is used by many of the world's largest enterprises, including Cisco, Japan Post Network, and Symantec. Applications can automatically scale from a few users to millions of page views, as needed.
5) Real-time query optimizer - You need fast access to your data. The Force.com query optimizer delivers under 300ms response time, at a massive scale.
6) Real-time transparent system status - You can always see real-time system performance, availability, and security information at trust.salesforce.com.
7) Real-time upgrades - Unlike traditional software platforms, our upgrades never break your customizations, code, or integrations. We upgrade the platform for you 3 to 4 times each year. As a result, you’re always on the latest version, with access to the latest features, performance, and security enhancements.
8) Real-time sandbox environments - With a single click, you can create copies of your applications, configuration, and data in separate environments for development, testing, and training.
9) Three global production data centers and disaster recovery - Force.com runs on three geographically dispersed, mirrored data centers with built-in replication, disaster recovery, a redundant network backbone, and no single points of failure
Read full review
Support Rating
Outreach
The overall support of Outreach has been great. Whenever I have a problem, they were quick to fix it and typically respond within one business day. I don't typically have many requests for support because a lot of my questions can be answered through their knowledge panel. They have been fantastic to work with overall.
Read full review
Salesforce
The overall support has been good. More and more features are being released quite frequently. Very small features are also making big difference in how the tool can be adapted and used better. If there is anything we need or are stuck, the support team sets up a call and helps in resolving the issue/provides workarounds.
Read full review
In-Person Training
Outreach
No answers on this topic
Salesforce
I attended two training sessions. I would rate them a 4 as an advanced user. It was very basic – great for someone new – would give 8+ for new person.

I had 3 years of experience at the time. I skipped basic and went onto advanced and still not helpful. A lot of it was best practices that didn’t feel relevant for our business
Read full review
Online Training
Outreach
Lots of attention from the Outreach training team, with a great willingness to customize to our needs. To be clear, you get out what you put in. If you don't work with them, you'll get cookie-cutter training. But we asked for a lot of customization, and they delivered what we asked for.
Read full review
Salesforce
I have gone through multiple. The content that’s delivered is quite basic – I wish they had more advanced training.

We are grandfathered into premium support plus training. We get unlimited access to instructor led and online training for free. We have taken advantage of this
Read full review
Implementation Rating
Outreach
Although we required a special setup, the process was quick. But we paid a lot for the implementation and didn't use 33% of the hours we purchased.
Read full review
Salesforce
Just from an organizational standpoint - we standardized our data prior to moving to Salesforce. But we essentially standardized it wrong. That's created a big disgusting mess for us know that I'll have to deal with as the Admin. Be sure you think through use cases prior to doing something like that - seek outside opinions on how the data will work best, especially depending on what else you're going to integrate with Salesforce.
Read full review
Alternatives Considered
Outreach
We found that Outreach was superior to Salesloft and Gong, and a better fit for our organization for the following reasons:
  • User interface and overall experience: it's just a cleaner platform and easier to work in than the other two.
  • Feature set: the other two tools had more bells and whistles, but sometimes less is more, and the core functionality of Outreach is preferable.
  • Integration with Salesforce
  • Price
  • Customer support and training options are superior on Outreach
Read full review
Salesforce
Salesforce Sales cloud is well integrated with a lot of other marketing and sales technology SAAS products that we use within our business, which is a big part of why I enjoy using it. Compared to NetSuite, it is a lot more user friendly, a modern platform that provides better visual understanding of sales pipeline and contains more useful data across the customer journey.
Read full review
Contract Terms and Pricing Model
Outreach
No answers on this topic
Salesforce
Salesforce is the most widely used CRM system. Professionalism tends to increase when things go wrong for market leaders. Salesforce considers us as users because they own the market. Having all of our data in one place and all of our teams working within Salesforce. Anyone who uses Salesforce is impacted by it, even if they don't.
Read full review
Scalability
Outreach
No answers on this topic
Salesforce
It has helped us reach out to customers in a timely manner and thus build good relationships. We can easily set up marketing emails for existing clients or prospects and reach a larger customer base per our requirements. There is no error in contract generation or the customer life cycle process as everything is automated and can be integrated easily with other third-party applications.
Read full review
Professional Services
Outreach
No answers on this topic
Salesforce
Using Salesforce.com has made my daily routines more efficient and simplified the manual tasks I had to perform independently. I can now access data from any device, online or offline, and provide better guidance to my team about the forecasts provided by the built-in artificial intelligence (AI). A chat with a Salesforce support specialist would be great. The knowledge base has a community forum where Salesforce users can ask questions and learn more about the product.
Read full review
Return on Investment
Outreach
  • The huge positive impact it had was the team not needing to spend as much time as disengaged opps as they were engaged ones. We were able to set sequences to work with them while the team could focus on generating new leads or converting Opps.
  • For an AE - post demo communication is important. With templates and snippets we could just click a few buttons and have a really nice email sent out with the relevant information and then the next several steps already planned out. This freed up time for us and even allowed us to take calls a lot sooner after demo's then before. For busy days this was very helpful.
Read full review
Salesforce
  • All tools we've implemented with Salesforce had a pretty quick positive ROI with the exception of CPQ & Billing. That was a very large project that I would only suggest for businesses with many SKUs that tend to be packaged together.
Read full review
ScreenShots

Outreach Screenshots

Screenshot of Help reps engage buyers with personalized interactions throughout their buying journey. Orchestrate all key sales activities — like emails, phone calls, social media touches — utilizing proven playbooks & messaging.Screenshot of Outreach Kaia - AI-powered virtual assistant that joins live meetings, captures real-time transcription, and delivers on-demand confidence with competitive and product details in the moment.Screenshot of Outreach Commit delivers real-time pipeline analysis and buyer engagement signals to bring science to the art of forecasting, enabling revenue leaders to go from guessing the future to changing it with recommended actions.Screenshot of Outreach Everywhere - Outreach is everywhere work happens, including Gmail and Salesforce.com.Screenshot of Outreach Success Plans provide complete visibility into a team’s deals at both a granular and big-picture level.Screenshot of Reporting - To improve results with actionable insights. Know the times, channels and sequences that reach prospects best.

Salesforce Sales Cloud Screenshots

Screenshot of Screenshot of Screenshot of Screenshot of Screenshot of Screenshot of