What users are saying about
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342 Ratings
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Top Rated
301 Ratings

Paycom

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342 Ratings
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Score 7.6 out of 100

UKG Ready

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Top Rated
301 Ratings
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Score 7.9 out of 100

Likelihood to Recommend

Paycom

Paycom's online payroll software is an efficient and cost-effective way to self-manage payroll with exceptional accuracy. Their Report Center conveniently stores all the necessary wages and tax reports which are automatically generated and readily accessible, plus Paycom handles the filing of taxes with the IRS. As a sole employee of an LLC, I use it for payroll, however, based on Paycom's communications I receive, the company also offers tools to efficiently manage employee expense reporting, applicant tracking & onboarding of new hires, as well as other HR management tools.
Georgann Peiffer | TrustRadius Reviewer

UKG Ready

This product really has few peers in the SMB market for time and labor. The product was developed by SaasHR in Branchburg, NJ, purchased by Kronos in 2012, and acquired via a merger with Ultimate in 2020. The bones of the original product have stood the test of time and the incredible R&D at UKG just keeps improving it.
Steve Usarzewicz | TrustRadius Reviewer

Feature Rating Comparison

Human Resource Management

Paycom
7.8
UKG Ready
7.4
Employee demographic data
Paycom
7.8
UKG Ready
8.6
Employment history
Paycom
8.0
UKG Ready
7.6
Job profiles and administration
Paycom
8.0
UKG Ready
7.6
Workflow for transfers, promotions, pay raises, etc.
Paycom
8.4
UKG Ready
7.3
Organizational charting
Paycom
7.4
UKG Ready
6.7
Organization and location management
Paycom
7.2
UKG Ready
7.0
Compliance data (COBRA, OSHA, etc.)
Paycom
7.9
UKG Ready
7.3

Payroll Management

Paycom
8.2
UKG Ready
8.0
Pay calculation
Paycom
8.8
UKG Ready
8.3
Support for external payroll vendors
Paycom
6.5
UKG Ready
7.8
Off-cycle/On-Demand payment
Paycom
8.3
UKG Ready
8.0
Benefit plan administration
Paycom
8.2
UKG Ready
7.8
Direct deposit files
Paycom
8.5
UKG Ready
8.7
Salary revision and increment management
Paycom
8.9
UKG Ready
7.4
Reimbursement management
Paycom
7.8
UKG Ready

Leave and Attendance Management

Paycom
8.5
UKG Ready
7.5
Approval workflow
Paycom
8.6
UKG Ready
7.7
Balance details
Paycom
8.7
UKG Ready
7.5
Annual carry-forward and encashment
Paycom
8.1
UKG Ready
7.4

Employee Self Service

Paycom
8.5
UKG Ready
8.0
View and generate pay and benefit information
Paycom
9.0
UKG Ready
8.3
Update personal information
Paycom
8.9
UKG Ready
8.4
View company policy documentation
Paycom
8.4
UKG Ready
7.8
Employee recognition
Paycom
7.5
UKG Ready
View job history
Paycom
8.3
UKG Ready
7.5

Asset Management

Paycom
4.5
UKG Ready
7.2
Tracking of all physical assets
Paycom
4.5
UKG Ready
7.2

HR Reporting

Paycom
6.9
UKG Ready
7.6
Report builder
Paycom
7.8
UKG Ready
7.6
Pre-built reports
Paycom
7.6
UKG Ready
7.6
Ability to combine HR data with external data
Paycom
5.4
UKG Ready

Onboarding

Paycom
8.1
UKG Ready
6.9
New hire portal
Paycom
8.6
UKG Ready
7.0
Manager tracking tools
Paycom
7.6
UKG Ready
6.9

Performance and Goals

Paycom
5.9
UKG Ready
6.6
Corporate goal setting
Paycom
3.9
UKG Ready
Individual goal setting
Paycom
7.5
UKG Ready
6.6
Line-of sight-visibility
Paycom
4.1
UKG Ready
Performance tracking
Paycom
8.0
UKG Ready
6.6

Performance Management

Paycom
8.1
UKG Ready
7.1
Performance plans
Paycom
7.9
UKG Ready
7.0
Performance improvement plans
Paycom
7.8
UKG Ready
6.9
Review status tracking
Paycom
8.2
UKG Ready
7.3
Review reminders
Paycom
8.5
UKG Ready
7.5
Multiple review frequency
Paycom
8.0
UKG Ready
6.9

Succession Planning

Paycom
6.7
UKG Ready
5.8
Create succession plans/pools
Paycom
9.1
UKG Ready
5.8
Candidate ranking
Paycom
6.7
UKG Ready
Candidate search
Paycom
5.7
UKG Ready
Candidate development
Paycom
5.2
UKG Ready

Recruiting / ATS

Paycom
7.4
UKG Ready
6.8
Job Requisition Management
Paycom
7.4
UKG Ready
7.0
Company Website Posting
Paycom
7.8
UKG Ready
7.0
Publish to Social Media
Paycom
7.0
UKG Ready
6.1
Job Search Site Posting
Paycom
7.4
UKG Ready
6.9
Duplicate Candidate Prevention
Paycom
7.0
UKG Ready
6.6
Applicant Tracking
Paycom
7.5
UKG Ready
6.8
Notifications and Alerts
Paycom
7.8
UKG Ready
7.4

Pros

Paycom

  • Paycom's customer services is amazing. Always very helpful and knowledgeable.
  • Paycom's system is very clean and user-friendly. Most issues I run into I can figure out how to correct on my own without having to contact Paycom.
  • Unique employee situations are easy to navigate due to how organized Paycom's system is. The system is very flexible with the business's needs.
Jonathan Stankey | TrustRadius Reviewer

UKG Ready

  • Streamlines the process between HR and payroll. Each team can quickly see and share information.
  • Our entire hospital team can use the system and it's easy to provide trouble shooting support to our teams.
  • Appearance -The system is easy to use and attractive for users.
  • The payroll process specifically is very well laid out.
  • Communication! UKG has really stepped up on communication and training especially around tax related deadlines.
Anonymous | TrustRadius Reviewer

Cons

Paycom

  • Secure uploader response when submitting items here.
  • Ability to schedule a background check from the applicant's page. The option is there but the feature does not work.
  • Option to withdraw assigned survey.
  • There is no email notification option when assigning performance goals and performance reviews. I would like to be able to notify the employee that this action item is in their queue by sending an email when assigned and/or they should get a notification in the EE view (indicated by the bell in the top right corner of their home screen) that they have an action item to complete.
  • Setting up performance reviews are a little complicated to navigate to ensure all items are connected and tied together for the employee to view on their end and also that they populate in the Talent Manager's queue. Great feature but not easy to navigate even with the help of our account specialist.
Quinika Qualls | TrustRadius Reviewer

UKG Ready

  • It's pretty complex and if one thing is missing it can quickly throw something off. Something as simple as a new position or a pay code can throw off everything if entered incorrectly. There are so many steps associated with these things it can easily be missed.
  • The HR processes seem to be pretty lengthy.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Paycom

Paycom 9.1
Based on 9 answers
The initial experience with Paycom was so bad that we decided we won't be renewing anything with them and will be terminating our business relationship mid year. Issues with the implementation, the support we receive from the implementation team and the production team has been just awful and it just doesn't meet our expectations nor what we were pitched during the sales meetings.
Samuel Rodriguez | TrustRadius Reviewer

UKG Ready

UKG Ready 8.9
Based on 10 answers
We plan to renew our support and use of UKG Ready each year unless it becomes unavailable or the district seeks another vendor. As of now, there are no plans to changes vendors. The district staff is now familiar with using UKG. Another vendor will need to meet the same expectations we have come to enjoy with using UKG
Mike Tynes | TrustRadius Reviewer

Usability

Paycom

Paycom 8.3
Based on 14 answers
The system is very user friendly. Once you navigate where your information is stored under the forms you are golden. While the training amplified my capabilities and knowledge, I could have jumped into the system without and training and managed just fine. This probably one of my favorite parts about Paycom!
Anonymous | TrustRadius Reviewer

UKG Ready

UKG Ready 7.9
Based on 26 answers
Somethings are very easy to do, however somethings are very clunky. For many things such as time change requests and approvals it would be nice to see the timesheet as you are making the request rather than having to remember what was on there. It does require a general technical base that some of our bus and custodial staff do not have.
Anonymous | TrustRadius Reviewer

Reliability and Availability

Paycom

Paycom 9.1
Based on 1 answer
They are very dependable and I have never experience any outages
Elizabeth Garvin | TrustRadius Reviewer

UKG Ready

UKG Ready 9.3
Based on 4 answers
The system seems very stable. Being hosted in the cloud, we are vulnerable to internet speeds and busy times. The system has been down a couple times over the 3 months we have been live, but Kronos resolved the issues very quickly. To have access from a desktop, tablet, time clock, or phone app is one of the best features....users have almost NO REASON they can't clock in.
Aaron Ward | TrustRadius Reviewer

Performance

Paycom

Paycom 8.2
Based on 1 answer
It is a solid product and was out first payroll software that we have used
Elizabeth Garvin | TrustRadius Reviewer

UKG Ready

UKG Ready 8.9
Based on 14 answers
We were always told that Kronos was the best, but there are reports that we got out of ADP and other payroll providers that we cannot get out of Kronos. One example is a report of Productive/Non-productive hours by department. We also need the dollar amount associated with the hours. This is information that is required on our cost report and we were told that that report is unavailable. It is very frustrating when I can't get what I need.
Mary Quade | TrustRadius Reviewer

Support Rating

Paycom

Paycom 7.5
Based on 51 answers
Paycom is the best payroll and HR software I have utilized in my 30 plus years as a CPA working in private industry. I am always confident in the software and my support team. The software is updated on an ongoing basis automatically. Paycom relieves a lot of stress over this vital area of any business.
Lee Ann Tipton | TrustRadius Reviewer

UKG Ready

UKG Ready 7.9
Based on 121 answers
The support received varies. In most instances, I have been contacted same day by support to get the issue resolved, but there was one instance where I was not contacted for over a week and then when I was finally contacted, the assistance received was lacking.
Anonymous | TrustRadius Reviewer

In-Person Training

Paycom

Paycom 6.4
Based on 1 answer
They were a sales person and not really a good trainer.
Elizabeth Garvin | TrustRadius Reviewer

UKG Ready

UKG Ready 6.7
Based on 2 answers
Our in-person training was a hybrid. Live online training with an instructor. They were very knowledgeable of the product & the area they were training on. I asked several specific questions and if they didn't know the answer immediately they followed up after class.
Aaron Ward | TrustRadius Reviewer

Online Training

Paycom

Paycom 7.3
Based on 1 answer
All the online training modules were short and straight to the point. Every module teach you how to use the system. If there is one thing they know how to do is training. We did implementation during the pandemic so all had to be done online or via zoom meetings.
Samuel Rodriguez | TrustRadius Reviewer

UKG Ready

UKG Ready 8.3
Based on 2 answers
Lots & lots of training available. Timing was wrong for our organization. We had lengthy down time in the beginning while the implementation consultant setup our system. We did online training then. Difficult to train on a generic system setup that isn't your industry and hard to understand what you are learning how to do w/o actually being in your system. Online training was well documented and the instructors were very knowledgeable.
Aaron Ward | TrustRadius Reviewer

Implementation Rating

Paycom

Paycom 5.8
Based on 6 answers
Not at all satisfied it was a nightmare we spent over 8 months with the implementation team having issues after issues all related to the Puerto Rico regulations (half my employees are in Puerto Rico) and at the end we were moved over from the implementation team to the production team without all the issues being resolved
Samuel Rodriguez | TrustRadius Reviewer

UKG Ready

UKG Ready 6.7
Based on 10 answers
Make sure the people who are doing the build have extensive knowledge on employment law and asking the right questions. I would bet that the people who helped with our builds did not read any of our employment contracts or ordinances; and when I asked questions about how other companies handled certain basic dictates from federal employment laws, they didn't have any idea what FMLA, FLSA, etc were.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Paycom

We were using BambooHR, Workable, and Lattice before switching to Paycom. All of them were great software, but we switched to Paycom to accommodate our anticipated growth and reduce the number of separate HR software our employees were using. Bamboo, Workable, and Lattice have fantastic UX/UI and many "extras" that make their product stand out for the specific HR element they cover, but for us, it made more sense to switch to an HRIS that was more scalable. Paycom lacked in some ways in comparison, but in most instances, it can do everything each software does separately equally or better.
Anonymous | TrustRadius Reviewer

UKG Ready

Our organization was a long-time user of UKG Telestaff and we found that the ADT payroll services did not integrate easily for payroll processing and management. The success we experienced with UKG Telestaff (formerly Kronos) made the decision easy to continue with their products when our organization separated from local government and became a stand-alone entity. The integration did not come without issues by any means, however, the build and integration teams (on both sides) were able to cooperate and work through all the problems encountered.
Troy Valenzuela | TrustRadius Reviewer

Scalability

Paycom

Paycom 5.5
Based on 1 answer
They are not able to meet our current needs
Elizabeth Garvin | TrustRadius Reviewer

UKG Ready

UKG Ready 9.3
Based on 2 answers
Thus far we are able to add as many users as necessary, implement 3 different bargaining units, 5 different types of user groups. Very flexible.
Aaron Ward | TrustRadius Reviewer

Return on Investment

Paycom

  • Now, I am good at handling expense management, my employees can send me the receipts about any travels and stays and I process the cash flow with just one click by confirming through its tracking feature.
  • I always remain updated about the latest requirements, about the empty slots, and about the new hiring.
  • It is time saving platform.
Emily Fasano | TrustRadius Reviewer

UKG Ready

  • Positive: We have had better reporting with UKG Ready
  • Negative: We still have no benefit integration with our external benefit administrator after 2 years on the WFR Platform. The first attempt that took 2 years failed and now UKG wants us to pay for a single directional integration. This has cost excessive staff hours for manual intervention.
  • Negative: Any payroll adjustment requirements are not easy and the UKG Process is outdated. We recently had a payroll issue and were forced to issue a 2nd payroll but the payroll was delayed because UKG cannot (will not) process the same day. This is unacceptable and since Kronos and Ultimate Software merged, Ultimate software was able to process same day as are many other payroll companies that do not have as much power as UKG does.
  • Positive: We are able to use position management for better budgeting. There could be some upgrades to this module, but it does do what was promised.
  • Negative: Quarterly and year-end closeouts are 3rd business days which is not always possible. Very inflexible in regards to this. Even when it is done timely we get random notices and charges that it was not done even though we can prove it was.
  • Positive: It appears customer service is getting better. We struggled at first, but lately, it seems better.
Jennifer O'Brien | TrustRadius Reviewer

Screenshots

Pricing Details

Paycom

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

UKG Ready

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required

Rating Summary

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