Likelihood to Recommend
Pipedrive's lead management features are top-notch, particularly the ability to automate email correspondence and receive alerts when necessary. It has an excellent pipeline, opportunity management, and sales automation without coding: —Exceptional cost-effectiveness. —User-friendliness. —Usability. —Top-notch search filter. However, its speed could be increased because adding new actions requires numerous taps and swipes.
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It’s well suited for teams of at least 5 people where you can get a lot of great features for a competitive price, and it’s less suited for solopreneurs and freelancers when you have a lot of projects going on, and you might have to get on a bigger plan with features you don’t really need when all you need are to be able to create more projects since you might have a lot of clients you are doing work for.
Read full review Pros Great visual visibility of the funnel plus easy to drag the deals across the stages The email integration that collects all relevant communication (also through the possibility of adding a deal-specific Pipedrive address on BCC) The integration with Pandadoc, which we use a lot, so that Pipedrive keeps a really handy overview of the documents we have sent out / which have been signed Read full review They provide a quality platform that can be used in multiple ways (online, phone app, email). This provides the user with plenty of notifications and manner to communicate openly on a project. The system to upload files and immediately provide feedback is streamline. It takes the guesswork out of where something is because it is right there in front of you. It allows communication easier for those who are not in the same corporation/company/business. It creates a way for the communication to seem like it is inter-office without the need to constantly login to new platforms and get confused to where a file may be stored to look over. Read full review Cons Showing the customers name on the pipeline page. Right now I can only get it to show the brand name twice. I wish it would replace the second brand name with the main point of contact. Better reporting tools. Their reporting tools are not easy to pick up. I've spent time trying to figure it out and it isn't something I can pick up on quickly. Better training options. I wish I had a personal trainer to walk me through the best way to use Pipedrive so I can get the most out of it. Read full review Wrike could update the home view. I find that it's confusing how it's laid out. Wrike could update the my to do screen. I think it's not laid out efficiently. Wrike could make the places of where files are stored better. I find that they're not in an optimal place. Read full review Likelihood to Renew
-2 for Its cost and +8 for the need of tracking of leads and monitoring of team.
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I wish that Wrike had more drag and drop functionality that would be connected to assignee and also I wish that the finish date of a task would update to the date where you checked completed. It does not do that. Also finishing a task doesn't move the start date of the next task it "protects your time in that way", but our management team wants us to quickly see what we have down the pipeline rather than having to scroll down the list of upcoming tasks.
Read full review Usability
There is a learning curve that caused a slow adoption but overall the UI looks great and the support is helpful when there is an issue that you need to be addressed. The marketplace integrations (developed by Pipedrive) could definitely use some work as they're not as seamless as we'd hoped for!
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Wrike is easy to use. The interface is nice and modern as well, which I love. But yet again, on the limits we face to expand/improve workflow is a bit limiting. Which is why we would like to look for a platform with key integrations from other interfaces to ease workflow quite significantly.
Read full review Reliability and Availability
Over two years of (almost) daily usage without outages. Don't remember any errors. I give it 9 only because some Wrike plugins (for online document edit) are based on
architecture. These types of plugins are being phased out in new browsers, and NPAPI plugins are disabled by default in recent versions of Chrome so you have to do some browser adjustments when you switch browsers or move to another computer.
Read full review Performance
All our data loads quickly and is easily accessed. The slowest access is the internal document view takes a few seconds to prep documents the first time they load
Read full review Support Rating
Between quick video tutorials and having very quick feedback from their support teams, it is one of the main reasons I would recommend Pipedrive. It is critical, especially when setting up the platform to meet your companies needs, that a solid support team like Pipedrive has is there to make the transition easier.
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Support is very quickly and they want to solve problems actively. When I need additional info I can use community forum, when I've an issue I can use support form to get help. The support is of excellent quality from the first level, to grow when you talk to the engineers it becomes even more important
Read full review In-Person Training
We had staff in person provide some training
Read full review Online Training
I love the Wrike training options. Wrike Discover has tons of courses, learning plans, certifications, etc. This is an area where Wrike definitely shines! I wish these resources were more in your face for new people, because it seems like a lot of coworkers didn't know all of this training was available to them.
Read full review Implementation Rating
Experiment is the only way to start
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There are a lot of bells and whistles in Wrike, and not all of it is easy or intuitive to understand once it's plopped in your lap. It's easier when there are a few choice people who understand Wrike as a platform and articulate it in such a way where it makes it easy to pass it along to others in the group
Read full review Alternatives Considered
I much prefer the interface of Pipedive when compared to Zoho. Much more user friendly and the team is always readily available when we need them. Pipedrive allowed for many custom integrations to be added, as Zoho was a tad more complicated to manipulate. We would not go back to Zoho in any case.
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Wrike is an all-in-one tool, and that's what primarily distinguishes it from other tools that are essentially just calendars. It offers a comprehensive solution for project management, task tracking, collaboration, and more, all within a single platform.
Read full review Contract Terms and Pricing Model
I was not involved in this process.
Read full review Scalability
Wrike delivers on scalability and being able to use the platform across multiple departments and locations. With remote work becoming more popularized over the past few years, Wrike has made the transition easier. It has allowed our remote teams to complete projects almost as if they were together in person.
Read full review Professional Services
Read full review Return on Investment Pipedrive has had an extremely positive impact on our overall business objectives. More specifically, the return on investment has been magnified by the fact that it is fairly inexpensive. I can recall 2-3 conversations which prompted my boss and myself to note how convenient Pipedrive is. Like most companies, it can often feel like we are spinning many plates at once. Even when our team is not able to connect in person every day, our projects are capable of progressing. Pipedrive has allowed us to press forward where we (normally) would have lacked the communication necessary in doing so. Read full review Adding versions of a document streamlines our editing process, preventing us from reviewing outdated versions of a document. This feature saves time, especially when working with external contributors who may not know Wrike well. Blueprints save time because we do not have to manually enter all the details when scheduling a recurring project. Read full review ScreenShots