RingCentral Meetings vs. Zoom Workplace

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
RingCentral Meetings
Score 7.5 out of 10
N/A
RingCentral Meetings is an HD video conferencing and screen sharing solution that lets the user host unlimited video conference calls and share content while meeting and collaborating with anyone, any time, on any device. RingCentral Meetings helps boost business efficiency and customer engagement without costly and time-consuming travel.
$19.99
Per Month Per User
Zoom Workplace
Score 8.2 out of 10
N/A
Zoom Workplace, Zoom’s open collaboration platform with an AI Companion, empowers teams to be more productive, and strengthen customer relationships throughout the customer lifecycle with Zoom’s Business Services for sales, marketing, and customer experience teams, including Zoom Contact Center.
$5
per month per license
Pricing
RingCentral MeetingsZoom Workplace
Editions & Modules
Meetings
$19.99
Per Month Per User
Add-On Zoom Translated Captions
$5
per month per license
Add-On - Zoom Whiteboard
$24.90
per year
Pro
$149.90
per year per user
Business
$199.90
per year per user
Business Plus
$250.00
per year per user
Add-On - Conference Room Connector
$499
per year
Basic
Free
Enterprise
Custom
Add-On - Large Meetings
starting at $600
per year
Add-On - Cloud Storage
starting at $120
per year
Add-On Audio Conferencing
starting at $1200
per year
Add-On Zoom Phone Power Pack
Starting at $300
per year per user
Add-On - Zoom IQ for Sales
Contact Sales
Add-On - Quality of Service Subscription
Contact Sales
Offerings
Pricing Offerings
RingCentral MeetingsZoom Workplace
Free Trial
NoYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
RingCentral MeetingsZoom Workplace
Considered Both Products
RingCentral Meetings
Chose RingCentral Meetings
We use Zoom the most. We also use Microsoft Team and Google products. I think by and large all of the other services are currently better than RingCentral Meetings. Perhaps in time since RingCentral is a good company they will have more features. Zoom support is awesome. In …
Chose RingCentral Meetings
Ring Central is a great tool for larger teams. It's built on Zoom's platform, which is simply a very well made tool. People complain a lot about glitches and issues with Google Hangouts, but with Zoom and Ring Central, all we ever hear (and experience) are good things. So far …
Chose RingCentral Meetings
Ring Central is a more comprehensive and streamlined solution compared to the other options out there. Additionally, it seems to be more reliable and has less breakdown or issues as well. It allows you to do many of the same capabilities as the other rival products out there, …
Zoom Workplace
Chose Zoom Workplace
We left RingCentral a few years ago and transitioned to Zoom Workplace. We selected Zoom Workplace because RingCentral had a lot of billing issues (would upcharge a lot) but the service wasn't great either. Calls were constantly being dropped or we couldn't find chats and would …
Chose Zoom Workplace
It really leads the charge for meetings and the capabilities and feature stack that Zoom Workplace carries against some of its competitors. Zoom Workplace focuses in on what they are really good at and its hard to compare with some of the other big names in the space since they …
Chose Zoom Workplace
We used Mitel cloud prior and this is a major leap ahead of the Mitel offering. We are experienced with many other vendors and feel Zoom Workplace has been the best so far.
Chose Zoom Workplace
I find the tools are easier to use at Zoom, the meetings and phone calls are clearer with a better connection. Easier to set up and easier for non account holders to join the meeting.
Chose Zoom Workplace
Zoom was created by the same team that created GoToMeetings, but GoToMeeting now belongs to Cisco and prices are very high. Zoom has the same features and even better quality than GoToMeetings, but prices are much more affordable. RingCentral Meetings doesn't have such good …
Top Pros
Top Cons
Features
RingCentral MeetingsZoom Workplace
Performance & Compatibility of Online Events Software
Comparison of Performance & Compatibility of Online Events Software features of Product A and Product B
RingCentral Meetings
7.7
21 Ratings
3% below category average
Zoom Workplace
7.9
932 Ratings
3% below category average
High quality audio8.021 Ratings8.0926 Ratings
High quality video8.021 Ratings7.9924 Ratings
Low bandwidth requirements7.320 Ratings00 Ratings
Mobile support7.319 Ratings00 Ratings
Screen Sharing
Comparison of Screen Sharing features of Product A and Product B
RingCentral Meetings
7.0
21 Ratings
12% below category average
Zoom Workplace
7.7
931 Ratings
3% below category average
Desktop sharing7.321 Ratings8.5930 Ratings
Whiteboards6.717 Ratings00 Ratings
Online Meetings / Events
Comparison of Online Meetings / Events features of Product A and Product B
RingCentral Meetings
7.5
21 Ratings
10% below category average
Zoom Workplace
8.1
936 Ratings
0% above category average
Calendar integration8.720 Ratings8.0850 Ratings
Meeting initiation8.021 Ratings8.8910 Ratings
Integrates with social media5.711 Ratings00 Ratings
Record meetings / events8.319 Ratings8.7885 Ratings
Slideshows7.013 Ratings00 Ratings
Online Events Collaboration
Comparison of Online Events Collaboration features of Product A and Product B
RingCentral Meetings
7.6
19 Ratings
7% below category average
Zoom Workplace
7.3
807 Ratings
7% below category average
Live chat8.019 Ratings7.8789 Ratings
Audience polling7.311 Ratings00 Ratings
Q&A7.310 Ratings00 Ratings
Online Events Security
Comparison of Online Events Security features of Product A and Product B
RingCentral Meetings
6.5
19 Ratings
22% below category average
Zoom Workplace
8.4
792 Ratings
7% above category average
User authentication7.316 Ratings8.3695 Ratings
Participant roles & permissions5.517 Ratings8.2759 Ratings
Confidential attendee list6.713 Ratings00 Ratings
VoIP system collaboration
Comparison of VoIP system collaboration features of Product A and Product B
RingCentral Meetings
6.4
3 Ratings
19% below category average
Zoom Workplace
-
Ratings
Video conferencing6.52 Ratings00 Ratings
Audio conferencing6.52 Ratings00 Ratings
Video screen sharing5.02 Ratings00 Ratings
Instant messaging7.73 Ratings00 Ratings
Cloud PBX
Comparison of Cloud PBX features of Product A and Product B
RingCentral Meetings
-
Ratings
Zoom Workplace
7.5
179 Ratings
10% below category average
Hosted PBX00 Ratings7.082 Ratings
Multi-level Interactive Voice Response (IVR)00 Ratings7.3104 Ratings
Directory of employee names00 Ratings8.1165 Ratings
Call Management
Comparison of Call Management features of Product A and Product B
RingCentral Meetings
-
Ratings
Zoom Workplace
8.0
199 Ratings
4% below category average
Answering rules00 Ratings7.6150 Ratings
Call recording00 Ratings9.0180 Ratings
Call park00 Ratings7.8114 Ratings
Call screening00 Ratings7.7125 Ratings
Message alerts00 Ratings7.8158 Ratings
Business SMS/External Messaging00 Ratings8.5104 Ratings
Voicemail Transcription00 Ratings7.6146 Ratings
Mobile apps
Comparison of Mobile apps features of Product A and Product B
RingCentral Meetings
-
Ratings
Zoom Workplace
8.1
223 Ratings
4% below category average
Mobile app for iOS00 Ratings8.8198 Ratings
Mobile app for Android00 Ratings7.3138 Ratings
Unified Communications Platform and Collaboration
Comparison of Unified Communications Platform and Collaboration features of Product A and Product B
RingCentral Meetings
-
Ratings
Zoom Workplace
8.1
186 Ratings
2% above category average
Centralized communications management00 Ratings7.7148 Ratings
Team messaging00 Ratings8.2156 Ratings
Team document sharing00 Ratings8.5136 Ratings
Call and meeting analytics00 Ratings7.9154 Ratings
Best Alternatives
RingCentral MeetingsZoom Workplace
Small Businesses
ClickMeeting
ClickMeeting
Score 9.3 out of 10
Broadvoice
Broadvoice
Score 9.2 out of 10
Medium-sized Companies
ClickMeeting
ClickMeeting
Score 9.3 out of 10
Nextiva
Nextiva
Score 9.2 out of 10
Enterprises
Webex Meetings
Webex Meetings
Score 8.4 out of 10
Cisco Unified Communications Manager (Call Manager)
Cisco Unified Communications Manager (Call Manager)
Score 9.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
RingCentral MeetingsZoom Workplace
Likelihood to Recommend
7.7
(21 ratings)
7.6
(985 ratings)
Likelihood to Renew
10.0
(2 ratings)
1.9
(21 ratings)
Usability
7.7
(15 ratings)
4.6
(40 ratings)
Availability
-
(0 ratings)
9.1
(2 ratings)
Performance
-
(0 ratings)
9.1
(2 ratings)
Support Rating
7.8
(11 ratings)
1.3
(41 ratings)
In-Person Training
-
(0 ratings)
9.1
(1 ratings)
Implementation Rating
-
(0 ratings)
7.3
(8 ratings)
Configurability
-
(0 ratings)
9.1
(2 ratings)
Contract Terms and Pricing Model
-
(0 ratings)
8.0
(13 ratings)
Ease of integration
-
(0 ratings)
7.3
(2 ratings)
Product Scalability
-
(0 ratings)
9.1
(2 ratings)
Professional Services
-
(0 ratings)
9.2
(8 ratings)
Vendor post-sale
-
(0 ratings)
9.1
(2 ratings)
Vendor pre-sale
-
(0 ratings)
7.3
(2 ratings)
User Testimonials
RingCentral MeetingsZoom Workplace
Likelihood to Recommend
RingCentral
I would recommend RingCentral for any business that looking to make the jump to Voice over IP and also want business essentials like video meetings all in one app. RingCentral Meetings integrates very well with its other communication tools which makes it very easy for a business to manage their communications in a single platform. The only scenario I see where RingCentral Meetings not being a good fit is if a business will be using video meetings as a marketing tool where they need extra marketing features like lead form captures and notification emails to be sent out.
Read full review
Zoom
* Onboarding new employees - adaptation is quick and easy for new employees - for phone and meeting use. * Administration is quick and easy as well as finding answers to the 'what ifs' * Delegation for scheduling and creating scheduler links - what an awesome process - delegation allows for ease of on-boarding new employees - pre-emptively setting up their meetings and orientations in advance of start date *AI summary - our development teams uses them for ALL meetings creating a great history and follow up process for the entire team
Read full review
Pros
RingCentral
  • Screen sharing is wonderful in [RingCentral] Meetings. It makes presenting easy.
  • Being able to mute and turn off cameras when necessary is a nice feature too.
  • Switching from the computer to the cell phone when on the go is a nice benefit.
Read full review
Zoom
  • I love how easy it is to set the focus on the presenter. It is annoying when people don't spotlight themselves as a presenter, so you get to see the whole gallery of attendees in smaller, two-inch windows.
  • I like the capability of having break-out rooms. Even though I don't use them very often, it is nice to have them available if the right situation presents itself for smaller group chats.
  • The recording quality is better than I have experienced with other products (Microsoft Teams, WebEx, etc.), and the fact that it is already an MP4, so I don't have to convert it for publishing on our intranet is huge to me.
Read full review
Cons
RingCentral
  • Screen share functionality is rather limited in capability. Screen takeover functions seem limited to desktop devices (view-only for mobile device users)
  • Interface feels a bit clunky. Workable for advanced technical users, but a bit confusing for older senior-level executives
  • Integration with existing RingCentral software. Jumping between RingCentral meetings and telephone feels wrong, they should be integrated into one application for the business user with a standalone application for non-subscribers who wish to join the meeting
Read full review
Zoom
  • Sharing zoom complete information is not visible on the screen, and also a bit is confusing minimizing and maximizing.
  • Every time someone enters the chat, a chat box appears on my screen, and some features are missing from this version.
  • Automatic conference connection based on a schedule isn't an option, and neither is enhanced security measures.
Read full review
Likelihood to Renew
RingCentral
We are grandfathered into an unlimited toll-free minutes plan with RingCentral, so as long as we have them as a VoIP provider, we get Meetings free. If they ever start to charge us for using meetings as well, we'll drop that part in a second and switch to Skype for Business, which we currently have as well part of our Office 365 package.
Read full review
Zoom
We're sticking with Zoom for the foreseeable future--given its compelling feature set, ease of use, and advanced technology, there's just no other competition to be excited about. Plus it's a Gartner-recognized industry leader, so it's a rather easy choice.
Read full review
Usability
RingCentral
The interface is easy to understand for a wide variety of user experience levels. The only real negative are the links included in meetings being in a format that first opens a browser before launching the RingCentral Meeting app, and as mentioned previously, this may be a platform-specific issue for macOS.
Read full review
Zoom
Zoom is made for the non tech office. It has features that can be made to do what you need to run things on a day to day basis. Immediately we we able to get meetings going with remote employees. The ability to be able to add smartphone connected people was a big plus. Zoom met our needs at the time.
Read full review
Reliability and Availability
RingCentral
No answers on this topic
Zoom
There have been less than a handful of outages during our two years with Zoom, and whenever there was one, an email informing us of the outage went out immediately, and they had the issue resolved shortly thereafter.
Read full review
Performance
RingCentral
No answers on this topic
Zoom
Zoom has among the best performance of any video conference platform, as I've mentioned several times. Besides that, their Chat platform works great, and their back end always runs smooth. It's unfortunate that reporting can now only be done by one month at a time, but nonetheless, it only takes a second to run any kind of Zoom report, whether it's an attendee report, Poll results, a user report, a list of meetings from the past month, etc.
Read full review
Support Rating
RingCentral
RingCentral is a great tool for everyone interested in making animations. The thing that appealed to us most about it is that it is very simple to use and works with much perfection. Like lip-synchronization goes so well with the character as soon as we add voice-over in it. Also, we can add characters and scenes without any hardship. We highly recommend this software.
Read full review
Zoom
Because I got a response right away, and was assigned one specific individual to work with me from the beginning to the resolution. I had an actual email address and direct contact with this person without having to start over and over every time I contacted Zoom - this singular individual remained attentive and was well informed on the subject matter and quite able to resolve my needs.
Read full review
Implementation Rating
RingCentral
No answers on this topic
Zoom
If you receive any pushback from higher ups, point to any of the various positive reviews like this one. Or show Zoom's excellent Gartner report, or articles describing Zoom's partnership with Sequoia capital. It's not difficult to show how Zoom is a trustworthy industry leader with best-in-class technology.
Read full review
Alternatives Considered
RingCentral
As a consulting company, we often have to adapt to our customers' needs in communication - which can mean using whatever system they're already on. Most of the time, they come around to preferring RingCentral Meetings over whatever they're using, and we've found it's a great value for us since it's already included in our RingCentral subscription, and runs on Mac, Windows, and Mobile devices. Despite the big drawback of needing to install the app locally and not having an in-browser solution for guests, it's lightweight, intuitive interface makes it an easy conferencing tool to adopt.
Read full review
Zoom
Based on my experience with Teams, I like Zoom's messaging interface much better and Zoom seems to have better video quality. When I was evaluating different VoIP providers, Zoom Phone also had way more features and was much more stable than Teams Phone. I also evaluated Nextiva and did not its UI as much as the Zoom desktop app. Zoom Phone's pricing was also significantly better.
Read full review
Contract Terms and Pricing Model
RingCentral
No answers on this topic
Zoom
The billing and price model is really fair for so many functions that they offer, our remote work requires each of the features that Zoom offers, so accepting payment for a tool like this is the least we can do. I like that billing arrives on time and that they offer opportunities and payment times.
Read full review
Scalability
RingCentral
No answers on this topic
Zoom
Because the Basic licenses are completely free, and because it's very easy to configure and install Zoom, and because anyone can join Zoom from a link without needing an account, scaling is a Breeze. There are absolutely no roadblocks. My company keeps adding more Zoom Pro license every week since it's so in demand. We were able to convert users from several different platforms onto Zoom with no trouble at all.
Read full review
Professional Services
RingCentral
No answers on this topic
Zoom
Zoom is perfect for our business. We use it to video chat with prospective clients. The name recognition alone gives us credibility and it is very easy to screen share and send content out.
Read full review
Return on Investment
RingCentral
  • It has had a positive impact. We replaced an archaic solution with a more modern, streamlined version or product. Like anything else, it has its downfalls and isn't perfect, but overall it's been a good product and has outshined its predecessors like Zoom and Skype.
  • It also has an integrated office phone feature which has been great as our phones are essentially our laptops. It cut down on those costs and in general freed up space on our desks since we didn't have to have them anymore and everything is on our computer now.
Read full review
Zoom
  • Zoom, in essence, is how we deliver what we sell. Services delivered over Zoom account for 80% of our annual revenue.
  • Zoom saves me approximately 3 hours every week thanks to integrations with other software I use.
  • Zoom webinars have fueled my list growth.
Read full review
ScreenShots

Zoom Workplace Screenshots

Screenshot of the new Zoom Meetings experience in Zoom Workplace with multi-speaker view.Screenshot of the Ask AI Companion feature, that will be able to gather, synthesize, and share information across Zoom Workplace to help prepare for meetings.Screenshot of the new combined Meetings and Calendar tab in Zoom Workplace, used to attach meeting materials like files and whiteboards.Screenshot of smart name tags that allow other meeting participants to see participant names in a Zoom Room.