RingEx is a cloud-based VoIP solution available via computer mobile application. It features video and audio conferencing, desktop phone rentals, collaboration tools, and integrations with other business applications. Plans are available on a monthly, per user subscription basis.
$20
per month
Vonage Business Communications
Score8.6 out of 10
N/A
Vonage Business Cloud is a communication solution aimed at small-midsize companies. It integrates with third party applications, and includes IP-PBX capabilities, video conferencing, and collaboration tools. Pricing starts at $19.99 per month and increases with the amount of phone lines needed.
$19
per month per extension
Pricing
RingEX
Vonage Business Communications
Editions & Modules
No answers on this topic
Mobile
$19.99
per month per extension
Premium
$29.99
per month per extension
Advanced
$39.99
per month per extension
Offerings
Pricing Offerings
RingEX
Vonage Business Communications
Free Trial
Yes
No
Free/Freemium Version
No
No
Premium Consulting/Integration Services
No
No
Entry-level Setup Fee
No setup fee
No setup fee
Additional Details
Pricing is /user/month paid annually. Pricing increases when paid monthly.
Core - $20/month (paid monthly)
Advanced - $25/month (paid monthly)
Ultra - $35/month (paid monthly)
Customer Engagement Bundle - contact us for pricing
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
IT in Information Technology at DiverseLynx (Information Technology & Services, 201-500 employees)
Chose RingEX
RingEX offers a more user friendly user interface. and reliable communication platform as compared to Vonage. We selected RingEX because it provides more value in a single platform, helping improve productivity and manage our 24/7 communication needs more efficiently.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
IT in Information Technology at Island Transportation (Transportation/Trucking/Railroad, 201-500 employees)
Chose RingEX
Vonage was setup more so by extension, than user. RingEx app is far superior with the ability to send messages to other team members. Voice recording with Vonage was not ideal. It was hard to navigate call recordings, and there was no ability to clear calls after so long of …
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Verified User
Chose RingEX
There is a more reliable connection and communication. The dashboard is easier to use, and the reports that can be generated are more in tune with our business needs. It is easy to review calls and pull them, which was much harder with Vonage.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
Verified User
Chose RingEX
I haven't used Vonage in a while, but we never had issues with it and we've had several issues with RingEX. This could be based on how the franchisor has chosen to implement the product.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
Founder & CEO in Marketing at 3Bug Media (Marketing and Advertising, 1-10 employees)
Chose RingEX
RingEX is a business-focused VOIP application and had more business features than Vonage Business did at the time of purchase. We liked Vonage but seemed that the business version was lacking many business features that RingEX offered. We selected RingEX because of other …
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Marketing Associate in Marketing at Plate IQ (Computer Software, 11-50 employees)
Chose RingEX
We used Vonage and a local softphone called Communicator prior to switching to RingEX. Vonage dropped calls left and right and made it very difficult to use in general. Communicator linked to our CRMs, which was nice, but when installing call forwarding it automatically …
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Supervisor of IT in Information Technology at Core Midstream, LLC (Oil & Energy, 11-50 employees)
Chose RingEX
Vonage and RingEX stacked up evenly up until it came time for the conference bridge feature. Vonage, as of February 2017, offered all the features of RingEX at a competitive price. For the conference bridge, which was a big driver in the decision, they only offered 1 bridge at …
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Vice President of Sales and Marketing in Sales at California Long Term Care Insurance Services/Northstar Network (Insurance, 11-50 employees)
Chose RingEX
We used Vonage Business prior to making the change. We switched for reporting, call recording, and pricing (able to use one system versus many). Voyage lacked the detailed reporting capability and when I inquired about it I spoke with 4 different techs and never had the problem …
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Verified User
Chose RingEX
iPecs was very unreliable, expensive and almost impossible to configure. LG Ericsson was similar, although we had to pay for additional licenses for the smartphone application users. Vonage was very basic and we lost a lot of calls.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Telecommunication Specialist in Information Technology at Specialty1Partners (Health, Wellness and Fitness, 1001-5000 employees)
Chose RingEX
Where each provider has very small differences, they all pretty much the same features. RingEX seems to be the one of the more stable platforms. Ease of programming and good voice quality.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Verified User
Chose RingEX
RingEX has the best mix of positives with the fewest negatives.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Verified User
Chose RingEX
In my experience, Ring Central is hands down a better platform than the other VoiP companies I have used. Clear calls, functionality, level of fine tuning, that other companies do not have, is appreciated.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Service Delivery Manager in Information Technology at Great Lakes Data Resources (Hospital & Health Care, 11-50 employees)
Chose RingEX
This was a solution that we could not only use in house as our primary VOIP service, but we could also support and resell to our member offices. The cost savings and deals that RingEX will work out to win new business has been a major win for both ourselves and our customers.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
Verified User
Chose RingEX
So far, RingEX has been very reliable and always exceeds our expectations. It creates a very secure environment wherein even our customers and clients can rely upon it. With the advanced features of this tool, we were able to deliver the expectations back to our customers. User …
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
President in Corporate at Geeks-r-Us, Inc. (Computer & Network Security, 1-10 employees)
Chose RingEX
RingEX continues to outperform the competition in features, security, and reliability. Every time we evaluate and test drive other services we find that they don't compare in some significant way with RingEX. That we have been a client since their first 18 months of operation …
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Senior IT Support Technician in Information Technology at Global Financial Credit, LLC (Financial Services, 51-200 employees)
Chose RingEX
Vonage would be much cheaper if it wasn't for our crazy-high usage of faxes. We got quotes from the system that Spectrum uses as well. Spectrum, even with faxing would be cheaper. I think we would lose capability and/or ease of use for users if we switched to anything else …
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Verified User
Chose RingEX
RingEX's cutting edge technology and easy to use interfaces are what set the product apart from their competitors. However, I've experienced stateside support from other platforms that compare with RingEX and have had better experiences communicating versus when speaking to …
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Help Desk Technician in Information Technology at Total Care Auto (Insurance, 11-50 employees)
Chose RingEX
RingEX 's management tools are all out of one system instead of multiple. The features offered in their lower lever "tiers" are ones that other providers only offer in their "premium" packages. Most providers have built on new features and management consoles as separate …
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Vonage
Verified User
Chose Vonage Business Communications
We were on a ridiculous combination of a bunch of vendors, Broadview/Windstream/ATT/Verizon/Paetec in one of our offices. It was an old-school setup, paying for long distance, a circuit to another circuit, maintenance on our local phone service and even had an on-premise …
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
CTO (Chief Technical Officer) in Information Technology at Pachyderm Consulting (Information Technology and Services, 1-10 employees)
Chose Vonage Business Communications
We evaluated the listed cloud VOIP providers for clients and ourselves, as well as various on-premise solutions. While not perfect, Vonage had the best balance of cost, ease of use, support, reliability, and hardware offerings.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Director Information Technology in Information Technology at Instant Alliance (Information Technology and Services, 11-50 employees)
Chose Vonage Business Communications
We transitioned from another VoIP provider. Unfortunately, that provider had consistent quality issues. We did evaluate several other options before transitioning away from our first VoIP provider, but ultimately Vonage Business had the features we were looking for. They …
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
I love that RingEX lets you screen your call and take notes, then gives you a thorough review and summary that breaks down key points and flags what needs to be done. You get an email with the notes and summary, so you don't have to focus on anything but providing the customer with the summary and next steps. I think that helps with productivity.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Vonage Business Communications excels in scenarios requiring seamless remote work, such as virtual teams and remote workers. It's also ideal for businesses needing reliable disaster recovery solutions. However, it may be less appropriate for very small businesses with minimal communication needs or those with limited budgets, as the comprehensive features might be more than necessary.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Reporting and analytics can be limiting. There is a solid baseline of reporting, but the customization is not what you would get with a call center product.
There is a platform API, but it is not as expansive as I would like. There is no easy way to build integrations with third-party tools, unlike Genesys Cloud, which has Data Actions.
The digital/messaging side is not present - we can't stick a widget on our website and allow people to live chat with us.
The extension can only have three devices which is difficult if you work in multiple locations. Your cell phone is one of the three, so you really only get two. I have three office locations that I work out of and it would be nice to have my extension at each.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
We are grandfathered into our unlimited toll-free minutes plan. We are very unlikely to switch because of that. It has been the major factor saving us a lot of money compared to switching to other solutions. I don't know any other company that still offers these unlimited plans.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
They were working on updating a few of the modules while we were going live, so this made usability difficult to train on once they did go live with those changes. Now that the changes are in place, we have really enjoyed the usability of the platform
I thought it had very practical and useful usability. It has a clean and simple interface with large fonts that make it easy to read. It isn't particularly difficult, although figuring out some operations may be a bit challenging. For the most part though, it isn't very difficult to use
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Because it works great. In case there's a Wi-Fi issue, communication does not stop because the mobile app can be use with regular cell phone data. During one year + 3 months I've have the service, there's been only one time when there were issues on RingEX's side; however, the time of resolution was on the same day.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
Occasional bandwith issues. In addition to this, I have one individual whose calls are blocked. We were not able to determine whether this was a RingEX or a carrier issue.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Call-in support is fantastic. I have never called in and had it taken more than 30 minutes to resolve our issue. Email support is terrible. You will likely go 24+ hours until you hear back and the response is likely a canned one. I personally prefer the email or chat support option, but find myself calling instead because the email support experience is so poor.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
We hardly have any issues with it to where we need to call them. There was a point where our connections across the board were terrible and it held us up in production quite a bit but since then things have been pretty simple and streamlined.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
If someone has an existing system I tell them to keep that running initially and keep RingEX separate initially until the system is configured and tested to one's satisfaction. After testing and configuration is completed, then roll over the main phone numbers to the new RingEX system. I've seen one person who immediately flipped over to RingEX without properly configuring/testing the software and had many issues with missed customer calls until I helped him sort out his configuration.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
We are using these products like (Skype, Voip, TextNow, and Second line), but comparatively these products the RingEX has a good performance, because while we were using the other platform, we didn't get proper communication, we couldn't reach out the candidate, we lags to much into spam number, we couldn't communicate properly and the textnow we couldn't sigin sometime. When we start to use RingEX, we get much better productivity and proper communication with our clients.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
We believe Vonage Business Cloud is best for our organization over the AT&T and the Verizon platforms for several reasons including price, ease of use, connectivity, and other options. Since we have implemented this solution along with newer Polycom phones, we have had very few issues with our phones or our phone platform.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
We have 75 users and 85 phones on the system and have yet to have any noticeable outages. The system just works all of the time without issues. Our old VOIP system on Voyant would go out all the time for multiple hours. RingEX is much more stable and reliable.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
Enhanced patient accountability, we can track all calls - incoming and outgoing - patients tend to state that they called and left a message, but they either never called or did not leave a message. With RingEX, we can track whether they really did. It saves us quite a bit of time and aggravation.
Faxing is more accurate and usually very quick. Because it's accurate, it saves us time with phone calls about faxes we never received and having to refax items. Also, faxing via the system instead of printing and scanning is a time-saver.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Cut down phone hardware expense since the soft phone is free and easier to use.
Text is becoming a more important and effective way to reach clients. Some will not answer a call or accept voicemail but respond quickly to text messages.
Allows me to work from anywhere with smart phone app saving hours at work.
