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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    SAP Business Technology Platform

    Score8.6 out of 10
    N/ASAP Business Technology Platform (SAP BTP) is the company's Platform-as-a-Service (PaaS) offering, that brings together intelligent enterprise applications with database and data management, analytics, integration and extension capabilities into one platform for both cloud and hybrid environments, including hundreds of pre-built integrations for SAP and third-party applications.N/A

    SAP Sales Cloud

    Score8.6 out of 10
    N/ASAP Sales Cloud (formerly SAP Cloud for Sales) is a cloud sales application with sales automation, enterprise resource planning (ERP) integration, and collaboration capabilities.N/A
    Pricing
    SAP Business Technology PlatformSAP Sales Cloud
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    SAP Business Technology PlatformSAP Sales Cloud
    Free Trial
    YesNo
    Free/Freemium Version
    YesNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    SAP Business Technology PlatformSAP Sales Cloud
    Considered Both Products
    SAP
    Chose SAP Business Technology Platform
    Integration with SAP products
    Incentivized
    Chose SAP Business Technology Platform
    I think SAP Business Technology Platform is more robust than some of the other SAP products I've used. However, SAP products have been less user-friendly than Oracle.
    Incentivized
    SAP
    Chose SAP Sales Cloud
    Sap sales cloud has boosted the supply chain network . Sap Sales cloud has seamlessly unified the backend business processes into more transparent effective ones.The customer satisfaction have also increased with better customer collaboration and relationship.The vendor …
    Incentivized
    Chose SAP Sales Cloud
    SAP Sales Cloud and Salesforce Sales Cloud have basically achieved feature parity. The decision comes down to your corporate vendor strategy as well as your integration strategy and UI preference.

    Back in 2017, we had chosen SAP Sales Cloud due to its native integration with …
    Incentivized
    Key User Insights
    Would buy again
    97%
    Would buy again
    808 Answers
    91%
    Would buy again
    120 Answers
    Delivers good value for the price
    95%
    Delivers good value for the price
    586 Answers
    95%
    Delivers good value for the price
    111 Answers
    Happy with the feature set
    97%
    Happy with the feature set
    804 Answers
    96%
    Happy with the feature set
    127 Answers
    Lived up to sales and marketing promises
    87%
    Lived up to sales and marketing promises
    417 Answers
    93%
    Lived up to sales and marketing promises
    98 Answers
    Implementation went as expected
    90%
    Implementation went as expected
    609 Answers
    89%
    Implementation went as expected
    99 Answers
    Features
    SAP Business Technology PlatformSAP Sales Cloud
    Platform-as-a-Service
    Comparison of Platform-as-a-Service features of SAP Business Technology Platform and SAP Sales Cloud
    Feature
    SAP Business Technology Platform
    7.6
    818 Ratings
    2% below category average
    SAP Sales Cloud
    -
    Ratings
    Ease of building user interfaces8.0782 Ratings00 Ratings
    Scalability8.1780 Ratings00 Ratings
    Platform management overhead7.4739 Ratings00 Ratings
    Workflow engine capability7.7655 Ratings00 Ratings
    Platform access control7.6748 Ratings00 Ratings
    Services-enabled integration8.0735 Ratings00 Ratings
    Development environment creation7.9723 Ratings00 Ratings
    Development environment replication7.7631 Ratings00 Ratings
    Issue monitoring and notification7.0714 Ratings00 Ratings
    Issue recovery6.7633 Ratings00 Ratings
    Upgrades and platform fixes7.4677 Ratings00 Ratings
    Sales Force Automation
    Comparison of Sales Force Automation features of SAP Business Technology Platform and SAP Sales Cloud
    Feature
    SAP Business Technology Platform
    -
    Ratings
    SAP Sales Cloud
    8.5
    152 Ratings
    8% above category average
    Customer data management / contact management00 Ratings8.2144 Ratings
    Workflow management00 Ratings8.8146 Ratings
    Territory management00 Ratings8.1130 Ratings
    Opportunity management00 Ratings9.0142 Ratings
    Integration with email client (e.g., Outlook or Gmail)00 Ratings8.3136 Ratings
    Contract management00 Ratings7.9133 Ratings
    Quote & order management00 Ratings8.6133 Ratings
    Interaction tracking00 Ratings9.0137 Ratings
    Channel / partner relationship management00 Ratings8.4131 Ratings
    Customer Service & Support
    Comparison of Customer Service & Support features of SAP Business Technology Platform and SAP Sales Cloud
    Feature
    SAP Business Technology Platform
    -
    Ratings
    SAP Sales Cloud
    8.9
    130 Ratings
    14% above category average
    Case management00 Ratings8.7125 Ratings
    Call center management00 Ratings9.1114 Ratings
    Help desk management00 Ratings8.8115 Ratings
    Marketing Automation
    Comparison of Marketing Automation features of SAP Business Technology Platform and SAP Sales Cloud
    Feature
    SAP Business Technology Platform
    -
    Ratings
    SAP Sales Cloud
    8.0
    131 Ratings
    3% above category average
    Lead management00 Ratings8.0130 Ratings
    Email marketing00 Ratings7.9112 Ratings
    CRM Project Management
    Comparison of CRM Project Management features of SAP Business Technology Platform and SAP Sales Cloud
    Feature
    SAP Business Technology Platform
    -
    Ratings
    SAP Sales Cloud
    8.3
    143 Ratings
    8% above category average
    Task management00 Ratings8.4135 Ratings
    Billing and invoicing management00 Ratings8.4113 Ratings
    Reporting00 Ratings8.1131 Ratings
    CRM Reporting & Analytics
    Comparison of CRM Reporting & Analytics features of SAP Business Technology Platform and SAP Sales Cloud
    Feature
    SAP Business Technology Platform
    -
    Ratings
    SAP Sales Cloud
    8.3
    141 Ratings
    8% above category average
    Forecasting00 Ratings8.1131 Ratings
    Pipeline visualization00 Ratings8.9132 Ratings
    Customizable reports00 Ratings8.0136 Ratings
    Customization
    Comparison of Customization features of SAP Business Technology Platform and SAP Sales Cloud
    Feature
    SAP Business Technology Platform
    -
    Ratings
    SAP Sales Cloud
    8.2
    138 Ratings
    7% above category average
    Custom fields00 Ratings8.0138 Ratings
    Custom objects00 Ratings7.9131 Ratings
    Scripting environment00 Ratings8.6114 Ratings
    API for custom integration00 Ratings8.3123 Ratings
    Security
    Comparison of Security features of SAP Business Technology Platform and SAP Sales Cloud
    Feature
    SAP Business Technology Platform
    -
    Ratings
    SAP Sales Cloud
    9.2
    141 Ratings
    9% above category average
    Single sign-on capability00 Ratings9.3135 Ratings
    Role-based user permissions00 Ratings9.1135 Ratings
    Social CRM
    Comparison of Social CRM features of SAP Business Technology Platform and SAP Sales Cloud
    Feature
    SAP Business Technology Platform
    -
    Ratings
    SAP Sales Cloud
    9.0
    98 Ratings
    18% above category average
    Social data00 Ratings8.698 Ratings
    Social engagement00 Ratings9.494 Ratings
    Integrations with 3rd-party Software
    Comparison of Integrations with 3rd-party Software features of SAP Business Technology Platform and SAP Sales Cloud
    Feature
    SAP Business Technology Platform
    -
    Ratings
    SAP Sales Cloud
    8.5
    117 Ratings
    12% above category average
    Marketing automation00 Ratings8.3113 Ratings
    Compensation management00 Ratings8.693 Ratings
    Platform
    Comparison of Platform features of SAP Business Technology Platform and SAP Sales Cloud
    Feature
    SAP Business Technology Platform
    -
    Ratings
    SAP Sales Cloud
    8.1
    122 Ratings
    6% above category average
    Mobile access00 Ratings8.1122 Ratings
    Best Alternatives
    SAP Business Technology PlatformSAP Sales Cloud
    Small Businesses
    IBM Cloud Foundry
    Score8.5 out of 10
    Salesflare
    Score10 out of 10
    Medium-sized Companies
    IBM Cloud Private
    Score9.6 out of 10
    Kintone
    Score9.7 out of 10
    Enterprises
    AWS Elastic Beanstalk
    Score8.6 out of 10
    Oracle Sales
    Score8.9 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    SAP Business Technology PlatformSAP Sales Cloud
    Likelihood to Recommend
    8.4
    (771 ratings)
    8.4
    (163 ratings)
    Likelihood to Renew
    9.0
    (38 ratings)
    8.1
    (15 ratings)
    Usability
    7.9
    (751 ratings)
    7.0
    (10 ratings)
    Availability
    8.1
    (4 ratings)
    9.1
    (2 ratings)
    Performance
    5.0
    (4 ratings)
    9.1
    (2 ratings)
    Support Rating
    7.3
    (503 ratings)
    5.8
    (13 ratings)
    In-Person Training
    7.3
    (1 ratings)
    -
    (0 ratings)
    Online Training
    7.9
    (3 ratings)
    9.1
    (3 ratings)
    Implementation Rating
    7.6
    (15 ratings)
    7.5
    (4 ratings)
    Configurability
    5.8
    (4 ratings)
    9.1
    (1 ratings)
    Contract Terms and Pricing Model
    4.6
    (3 ratings)
    9.1
    (1 ratings)
    Ease of integration
    7.4
    (4 ratings)
    9.1
    (1 ratings)
    Product Scalability
    6.6
    (4 ratings)
    8.5
    (123 ratings)
    Professional Services
    3.2
    (2 ratings)
    9.1
    (1 ratings)
    Vendor post-sale
    2.3
    (2 ratings)
    8.2
    (1 ratings)
    Vendor pre-sale
    2.4
    (2 ratings)
    9.1
    (1 ratings)
    User Testimonials
    SAP Business Technology PlatformSAP Sales Cloud
    Likelihood to Recommend
    SAP
    If you want to use a well-designed SAP technology to shift into the cloud, you will be more than satisfied with the BTP services overall. There are some improvements for beginners to help them get a better overview of what to do and how to start with their account. My recommendation is to take a foundation training course from the SAP learning hub to prepare for the first steps.
    Incentivized
    Read full review
    SAP
    SAP Sales Cloud is highly suited for manufacturing and distribution enterprises and especially for people and companies who are already into SAP architecture. It is also great for industries which are consumer-packaged goods oriented, and it is highly structured for B2B sales which has predictive pipelines. I would say it is less suited for hyper growth or newer startups, especially people who are not familiar with the SAP ERP. It is multi-dimensional and has complex matrix structures, so it is a bit difficult to learn, and it might be daunting for new people.
    Incentivized
    Read full review
    Pros
    SAP
    • It is very easy to use.
    • All the documentation around it is geared towards the enterprise use case, unlike some other hyperscalers' platforms.
    • The SAP Business Technology Platform is very good because it's got the SAP customer and their business processes in mind. Probably my favorite thing about it is how easy it is to get up and running with a new use case and how well it natively connects to an SAP solution.
    Incentivized
    Read full review
    SAP
    • I love its ability to automate the entire sales process for us.
    • Another thing I love is how it combines data from different touchpoints to provide a 360-degree view of the customer.
    • What I like best about SAP Sales Cloud is the real-time analytics it provides for my organization.
    Incentivized
    Read full review
    Cons
    SAP
    • The Automation Integration service has some outdated workflows
    • New services should be available as entitlements as soon as they are released for a particular region without having to buy them from SAP for zero dollars
    • Any subaccount should be able to change the IAS tenant. Currently, if you set it up for a particular IAS, you cannot change to another tenant and are required to recreate the services in a new subaccount.
    Incentivized
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    SAP
    • One area of concern is the many data silos that are present within SAP sales cloud
    • While creating filters for accessing sales lead reports, the accuracy is missing sometimes.
    • The product is quite vast and a lot more learning material and knowledge base documents are required.
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    Likelihood to Renew
    SAP
    Seamless integration with external system and dashboard to monitor the data flow and analysis are very essential for the business. The way the product is designed and modelled lead to minimum business disruptions. Adopting to the new and modern technology was easy. Keeping the central system as clean and adopting project bases development are advantages.
    Incentivized
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    SAP
    SAP sales enables organizations to manage their sales activities, such as inquiries, quotations, orders, deliveries, billing, and payments. Also integrates with other SAP modules, such as finance, logistics, and marketing, to provide a comprehensive solution for managing the entire sales cycle. thats makes SAP a good choice
    Incentivized
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    Usability
    SAP
    Okay, so the content that we have built on the platform is limited to specific testing on the iFlows within integration suite. The visualization layer is nice to use and helps with the design elements, however with developers that are more used to markup languages, it doesn't have the same CLI type feel when you want it. Perhaps the majority of users are that deep, but other platforms have a better CLI type developer experience.
    Incentivized
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    SAP
    In short, SAP CRM is a complete service that will help improve marketing strategy and productivity. It covers various topics, from big data analytics to resource management and housing sales data. SAP CRM has a long list of features and can do them all.
    Incentivized
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    Reliability and Availability
    SAP
    Services are generally available
    Incentivized
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    SAP
    Product was mostly available. A couple accessibility issues did exist when sending API calls, and there was either no response, or a delayed response.
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    Support Rating
    SAP
    The biggest problem we ran into was communication between SAP Business Technology Platform and onsite resources. Unfortunately our SAP Business Technology Platform and Cloud systems are under different customer numbers. I constantly had to open tickets under each customer number because I was unsure of where the issue lied. And having to create a dummy ticket for our ECC systems to open the ECC connections for another ticket under the Cloud customer is a pain.
    Incentivized
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    SAP
    SAP's customer service is quick and efficient, with a response time of fewer than some minutes. In either case, you'll get instant help from the vendor or online forums. In addition, the vendor provides excellent global support for this tool. Like Salesforce, SugarCRM, etc., it's probably fine as a standalone CRM option.
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    Online Training
    SAP
    Training material in Developers Community or from Learning hub are really good... also most of the time we route through Discovery center... so materials provided by SAP is really good.
    Incentivized
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    SAP
    Training was mostly completed over a couple conference calls, and reading the API documentation. Our developers were able to implement quickly after reading the documentation.
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    Implementation Rating
    SAP
    Having a full cloud native environment for devlopment of microservices and digitals solutions while having standardized access to our core data on SAP via cloud connector is one of the main benefits of using BTP over others hypervisors. BTP is the standard hyperscaler as soon as something relies on data from SAP systems in our company now
    Incentivized
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    SAP
    I would rate the implementation a 7. While the process overall was successful, there were challenges related to data migration, integration with other systems, and initial user adoption. However, the support from SAP during the implementation phase was helpful, and we were able to resolve the major issues as the process progressed.
    Incentivized
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    Alternatives Considered
    SAP
    SAP Concur allows our staff to book, reimburse and remain spend audit compliant. Our Concur system takes feed from Workday and interacts with Credit card vendor. It also makes posting to Accounting and does clearing. SAP Business Technology Platform helped in establishing connection with all these different tools in real time. It helps in getting paid to the card service provider through our Bank through interface, which is built on SAP Business Technology Platform.
    Incentivized
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    SAP
    These other products are not fully focused on sales. Of course you can create a workflow for your employees but they have too much info that youll probably won't end Up using. Also their AI assistance is not that accurate when you need some advice or personalized Insights. That's why we swapped to another software that was focused on the sales funnel.
    Incentivized
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    Scalability
    SAP
    It's scalable
    Incentivized
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    SAP
    1. It much needed to the end-user like sales person and marketing team to read the real time analysis for better decision making and deal closing. 2. Cost calculation and tracking becomes easier on go. 3. HR department, sales and marketing teams are getting insights for further improvement of the process of sales and conversion rate. 4. Easier to know customer behavior and taste.
    Incentivized
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    Return on Investment
    SAP
    • As we are on public cloud, we haven't had many break issues due to being standardized.
    • Project management and expectations working with developers has been overwhelmingly positive and improved.
    • Improved connectivity with us migrating to other SAP products and easier/more mainstream integration methods.
    Incentivized
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    SAP
    • Integration with additional sales tools, such as LinkedIn Sales Navigator, greatly improves the speed and efficiency of our entire process.
    • Standard templates facilitate easy and efficient lead interaction.
    • The time is reduced and representative job productivity increases when SAP Sales Cloud is used.
    Incentivized
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    ScreenShots

    SAP Business Technology Platform Screenshots

    Screenshot of SAP Build Process Automation, an SAP BTP service

    SAP Sales Cloud Screenshots

    Screenshot of the SAP Sales Cloud dashboard, where users can can automate critical selling processes and give sellers AI-based recommendations. The dashboard features:
Cloud deployment
A unified view of customers
An optimised mobile selling experience
AI-driven insights, recommendations, and analytics
Embedded generative AI highlights and summarization