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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Slack

    Score9 out of 10
    N/ASlack is a group messaging or team collaboration app that aims to simplify communication for businesses. Features include open discussions, private groups, and direct messaging, as well as deep contextual search and message archiving, and file sharing. Slack integrates with a number of other tools, such as MailChimp, Dropbox, and Google Drive. Slack was acquired by Salesforce in December 2020. The product is free to use, and also has paid plans with more features and greater controls. The…

    $8.75

    per month per user

    Zoom Workplace

    Score8.6 out of 10
    N/AZoom Workplace, Zoom’s open collaboration platform with an AI Companion, empowers teams to be more productive, and strengthen customer relationships throughout the customer lifecycle with Zoom’s Business Services for sales, marketing, and customer experience teams, including Zoom Contact Center.

    $16.99

    per month per user

    Pricing
    SlackZoom Workplace
    Editions & Modules
    Free
    $0
    Pro
    $7.25*
    per month per user
    Business+
    $12.50*
    per month per user
    Enterprise
    Contact Sales
    Add-On Zoom Translated Captions
    $5
    per month per license
    Pro
    $16.99
    per month per user
    Business
    $21.99
    per month per user
    Add-On - Conference Room Connector
    $499
    per year
    Basic
    Free
    Enterprise
    Custom
    Add-On - Zoom Whiteboard
    starting at $2.49
    per month per user
    Add-On - Large Meetings
    starting at $600
    per year
    Add-On - Cloud Storage
    starting at $120
    per year
    Add-On Audio Conferencing
    starting at $1200
    per year
    Add-On Zoom Phone Power Pack
    Starting at $300
    per year per user
    Add-On - Quality of Service Subscription
    Contact Sales
    Offerings
    Pricing Offerings
    SlackZoom Workplace
    Free Trial
    YesYes
    Free/Freemium Version
    YesYes
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details*Per active user, per month, when paying once a year. Pro is $8.75 USD per active user when paying month to month. Business+ is $15.00 USD per active user when paying month to month.Discount available for annual billing.
    More Pricing Information
    Community Pulse
    SlackZoom Workplace
    Considered Both Products
    Salesforce
    Chose Slack
    Slack is still one of the best Chat tools on the market, but Zoom Team Chat (Zoom Workplace) is coming up quickly and overall, provides a great tool that is included at no cost.
    I believe that Slack still has some development advantages over the competitors at this point still, …
    Incentivized
    Chose Slack
    In my opinion, the closest to Slack in terms of UI is Discord. But Slack is much more professional with more functionalities that doesn't require very technical knowledge (good for our older staff who began their digital journey within the last decade). In terms of workflow …
    Incentivized
    Chose Slack
    I've dabbled with Microsoft Teams and Zoom's chat features in past roles at startups. Teams integrates well with Office but feels clunky for quick searches and daily chats. Zoom is great for video but lacks robust file sharing and app integrations. Slack wins for us with its …
    Incentivized
    Chose Slack
    Slack is hands down a winner compared to these other tools. Simplicity and user choice win out every time. Also, add that it has a ton of great integrations, which means it is more than just a messaging app. It can allow you to organise your day, remind people in your team to …
    Incentivized
    Chose Slack
    The functionalities of this kind of platform are quite similar, as they have the same objective: a place where teams with multiple people can communicate. The big difference with Slack is that it has many little functionalities to help with planning, organization and …
    Incentivized
    Chose Slack
    Better for chat, but not as good for group video calls
    Incentivized
    Chose Slack
    Surpasses all of these in terms of features and integrations provided. Does a lot more than just internal chats. Way more organization and ability to host a ton of different channels and spaces. Incredibly responsive.
    Incentivized
    Chose Slack
    Much simpler and more pleasant to use than the alternatives.
    Provides integrations, with external services, that work out of the box which is often an Achilles heel of competitive solutions.
    Pricing is unfortunately not that great when compared to alternatives that come in a …
    Incentivized
    Chose Slack
    My company selected Slack and my previous company too. As Enterprise architect this tool is perfect to me. It goes straight to the point, it's fast, it's light and clear on the purpose. You can prepare your message without anoying others. You can format your text with enough …
    Incentivized
    Chose Slack
    I like Slack a lot better than teams because it's more user friendly. Teams UX/UI is not ideal in my opinion and not as intuitive. I think Slack has a lot of integrations that make my life easier vs with Teams, it's hard to even figure out what can be integrated.
    Incentivized
    Chose Slack
    I selected Slack because its something I use everyday to stay engaged with my team. This is the best chat service platform I have ever used
    Incentivized
    Chose Slack
    Slack has much better user interface and experience, much better Integrations with 3rd party apps and chatbot support
    Incentivized
    Chose Slack
    Not even comparable. Slack has so many additional features outside simply messaging people, making it not comparable.
    Incentivized
    Chose Slack
    Slack is selected by bigger organizations. There is much more flexibility in organizing group chat, team groups. Each notification can be easily noticed and replying is faster. The mobile app is very user-friendly. I enjoyed using it while I'm away from my laptop. I can see and …
    Incentivized
    Chose Slack
    Slack is more than just a communication tool - its an organization tool as well and it helps keep my teams and thoughts all in the right place. It scales up effectively as your org grows which is really helpful. It also includes enough features to make it fun and let people's …
    Incentivized
    Chose Slack
    Due to the notification systems of the other tools, we shifted to Slack. Sometimes HipChat was showing duplicate messages and sometimes the order was messed up. Similarly with Skype, if the other guy is online then the message was delivered but if not, they did not have a good …
    Incentivized
    Chose Slack
    The feature set of the chat capability in GoToMeeting is quite limited, fine for basic communication but not much else.

    Discord is a fine tool for online communities, but the lack of control over the data and environment makes it a less than ideal business tool (if something is …
    Incentivized
    Chose Slack
    The great advantage that Slack has over Microsoft Teams is the versatility that the software it offers, something that Microsoft has had a hard time with, and that makes it an unreliable software with many problems when it comes to performance. Also, Slack does not need to be …
    Incentivized
    Chose Slack
    There are more options with Slack and better integrations. We can also add contractors to individual channels and share easily, regardless of their email platform. The Google features are still available, but Slack provides more options for customization and usability. The …
    Incentivized
    Chose Slack
    Slack has the easiest user interface to navigate of all similar products. Slackbot and the self chat window are useful features which are not given by other applications of this sort.
    Incentivized
    Chose Slack
    No comparison. Slack is 100% a better tool.
    Incentivized
    Chose Slack
    Skype for Business was cool but did not provide so rich management functionality, after switching to Slack we got rid of a number of problems of Skype for Business such as internal hosting of hardware and necessity of system administration. Slack is provided as a service, so we …
    Incentivized
    Chose Slack
    I used a number of softwares for communication purposes. Slack offers some unique features. It integrated with a number of third party services like GIT. Slack offers channels to communicate with more than one person. The channels can be set with a topic name for discussions. …
    Incentivized
    Zoom
    Chose Zoom Workplace
    We stopped using Microsoft Teams because it was difficult for Linux users to use. Slack is useful for text messaging and sharing files. It can be convenient for a quick call, but the sound quality is not good. Also, a call between more than two people is not good. Google Meet …
    Incentivized
    Chose Zoom Workplace
    Zoom Workplace meetings, filters, etc. are much better than Slack and Teams. However, channels, DMs, and anything around conversations are far behind those platforms. Would really like to also see the platform push more towards being a broader workspace app first so that it …
    Incentivized
    Chose Zoom Workplace
    Zoom Workplace is typically on the more expensive end against other options, but it's the industry leader for a reason. It has the most brand credibility by far, but that doesn't mean it's perfect. There are limitations when it comes to technical performance, customization and …
    Incentivized
    Chose Zoom Workplace
    I feel, Zoom Workplace stands out for its superior video conferencing and meeting features, making it ideal for large meetings and webinars. While Slack and Teams excel in messaging and collaboration, Zoom is more user-friendly for video communication. It integrates well with …
    Incentivized
    Chose Zoom Workplace
    Zoom Workplace is less resource-intensive compared to Microsoft Teams. Slack appears very basic and does not have the app offerings that Zoom boasts. I've also encountered a significant amount of audio issues when using Slack to conduct meetings. Zoom has found its niche and …
    Incentivized
    Chose Zoom Workplace
    We prefer Slack for interoffice communications. We find it more convenient, easier to use, and more customizable. Administration is pretty easy too. We utilize Microsoft Teams otherwise, as we are a Microsoft shop and integrating Teams is easier when we are already heavily …
    Incentivized
    Chose Zoom Workplace
    Zoom is far more user-friendly and has more features compared to Google Meet and Slack Huddles.
    Incentivized
    Chose Zoom Workplace
    We actually pay for all those now, including Slack.
    Incentivized
    Chose Zoom Workplace
    I prefer Zoom as AI Companion is included at no extra cost, therefore can be used at a larger scale by the organization.
    Incentivized
    Chose Zoom Workplace
    Cost and easy user interface. customer support is easily reachable. Value for money. User management, Phone management, profile management and storage of cloud recording, which are all located in one single portal which is easy to manage. It can be synced or integrated with …
    Incentivized
    Chose Zoom Workplace
    More intuitive
    Incentivized
    Chose Zoom Workplace
    Zoom Workplace is superior in my opinion. It is the best for training clients and allows for annotation. Teams does not allow you to annotate and that makes it VERY hard to direct someone where to go on a screen.
    Incentivized
    Chose Zoom Workplace
    I did not choose Zoom Workplace, my company did.
    Incentivized
    Chose Zoom Workplace
    I prefer Zoom Workplace over microsoft and google as it have more in meeting functionality that I've noticed and use. I.e reactions, raise hand feature, annotations. I also prefer Zoom Workplace because of the filter options, that beauty filter really works wonders.
    Incentivized
    Chose Zoom Workplace
    I think that Zoom is a little less intuitive than google meets. I prefer it though because ore people have it so it feels like the industry standard to use Zoom for meetings. I would rely more on Zoom than on google meets as well because sending invites is easier and better …
    Incentivized
    Chose Zoom Workplace
    TeamViewer is sloppy, and its SSO sign-in is faulty. I am so glad the company steered towards Zoom for all communications.
    Incentivized
    Chose Zoom Workplace
    To have all of the tools and features within one application makes it much easier to on-board new employees, acclimate, and manage. To split features across different platforms is cumbersome to manage and costs much more.
    Incentivized
    Chose Zoom Workplace
    We use Microsoft 365 for everything we do as a company. Except for video communication. For that we use Zoom Workplace, even though Teams is integrated into our other Microsoft products. We found Teams difficult to use and buggy, whereas Zoom Workplace always just works. It is …
    Incentivized
    Chose Zoom Workplace
    Zoom Workplace is much more user friendly and easy to use it is also better generally at consistently working well when needed.
    Incentivized
    Chose Zoom Workplace
    We went with Zoom Workplace due to it's stability, ease of use, and feature set.
    Incentivized
    Chose Zoom Workplace
    As far as I know Google meets doesn’t allow to record the calls which is a big downside
    Incentivized
    Chose Zoom Workplace
    Zoom Workplace doesn't necessitate a cumbersome download and is generally easy to navigate and utilize.
    Incentivized
    Chose Zoom Workplace
    I think Zoom Workplace is about equivalent to the Webex suite. However, Microsoft has the edge due to the breadth of capabilities packaged with Microsoft 365/Entra.
    Incentivized
    Chose Zoom Workplace
    I think overall our company prefers to use zoom and likes it because it is easy to get a meeting started without too many extra buttons in the interface. I like it because it allows for SSO sign in and user control, and zoom rooms works really well with our meeting room cameras
    Incentivized
    Chose Zoom Workplace
    Centralization and ease of use company wide. With many employees, having everything in one spot it crucial.
    Incentivized
    Key User Insights
    Would buy again
    97%
    Would buy again
    503 Answers
    92%
    Would buy again
    412 Answers
    Delivers good value for the price
    99%
    Delivers good value for the price
    426 Answers
    93%
    Delivers good value for the price
    386 Answers
    Happy with the feature set
    98%
    Happy with the feature set
    510 Answers
    95%
    Happy with the feature set
    437 Answers
    Lived up to sales and marketing promises
    98%
    Lived up to sales and marketing promises
    295 Answers
    92%
    Lived up to sales and marketing promises
    287 Answers
    Implementation went as expected
    99%
    Implementation went as expected
    330 Answers
    95%
    Implementation went as expected
    327 Answers
    Features
    SlackZoom Workplace
    Project Management
    Comparison of Project Management features of Slack and Zoom Workplace
    Feature
    Slack
    7.9
    628 Ratings
    2% above category average
    Zoom Workplace
    -
    Ratings
    Task Management7.6430 Ratings00 Ratings
    Gantt Charts6.961 Ratings00 Ratings
    Scheduling7.8363 Ratings00 Ratings
    Workflow Automation8.0396 Ratings00 Ratings
    Mobile Access9.4601 Ratings00 Ratings
    Search8.2608 Ratings00 Ratings
    Visual planning tools7.3275 Ratings00 Ratings
    Communication
    Comparison of Communication features of Slack and Zoom Workplace
    Feature
    Slack
    8.7
    636 Ratings
    9% above category average
    Zoom Workplace
    -
    Ratings
    Chat9.6635 Ratings00 Ratings
    Notifications8.7632 Ratings00 Ratings
    Discussions9.2620 Ratings00 Ratings
    Surveys8.1413 Ratings00 Ratings
    Internal knowledgebase7.8412 Ratings00 Ratings
    Integrates with GoToMeeting8.9110 Ratings00 Ratings
    Integrates with Gmail and Google Hangouts8.7182 Ratings00 Ratings
    Integrates with Outlook8.9120 Ratings00 Ratings
    File Sharing & Management
    Comparison of File Sharing & Management features of Slack and Zoom Workplace
    Feature
    Slack
    8.4
    603 Ratings
    4% above category average
    Zoom Workplace
    -
    Ratings
    Versioning8.2326 Ratings00 Ratings
    Video files8.2541 Ratings00 Ratings
    Audio files8.4527 Ratings00 Ratings
    Document collaboration7.9429 Ratings00 Ratings
    Access control8.3411 Ratings00 Ratings
    Advanced security features8.3362 Ratings00 Ratings
    Integrates with Google Drive9.0211 Ratings00 Ratings
    Device sync9.0455 Ratings00 Ratings
    Performance & Compatibility of Online Events Software
    Comparison of Performance & Compatibility of Online Events Software features of Slack and Zoom Workplace
    Feature
    Slack
    -
    Ratings
    Zoom Workplace
    8.5
    1006 Ratings
    1% above category average
    High quality audio00 Ratings8.9998 Ratings
    High quality video00 Ratings8.9998 Ratings
    Screen Sharing
    Comparison of Screen Sharing features of Slack and Zoom Workplace
    Feature
    Slack
    -
    Ratings
    Zoom Workplace
    8.7
    1006 Ratings
    2% above category average
    Desktop sharing00 Ratings9.31005 Ratings
    Online Meetings / Events
    Comparison of Online Meetings / Events features of Slack and Zoom Workplace
    Feature
    Slack
    -
    Ratings
    Zoom Workplace
    8.7
    1012 Ratings
    1% above category average
    Calendar integration00 Ratings9.0923 Ratings
    Meeting initiation00 Ratings9.1986 Ratings
    Record meetings / events00 Ratings9.2961 Ratings
    Online Events Collaboration
    Comparison of Online Events Collaboration features of Slack and Zoom Workplace
    Feature
    Slack
    -
    Ratings
    Zoom Workplace
    8.5
    874 Ratings
    2% above category average
    Live chat00 Ratings9.1856 Ratings
    Online Events Security
    Comparison of Online Events Security features of Slack and Zoom Workplace
    Feature
    Slack
    -
    Ratings
    Zoom Workplace
    8.9
    864 Ratings
    11% above category average
    User authentication00 Ratings8.9755 Ratings
    Participant roles & permissions00 Ratings8.7829 Ratings
    Cloud PBX
    Comparison of Cloud PBX features of Slack and Zoom Workplace
    Feature
    Slack
    -
    Ratings
    Zoom Workplace
    8.1
    236 Ratings
    5% below category average
    Hosted PBX00 Ratings8.3112 Ratings
    Multi-level Interactive Voice Response (IVR)00 Ratings7.8141 Ratings
    Directory of employee names00 Ratings8.3218 Ratings
    Call Management
    Comparison of Call Management features of Slack and Zoom Workplace
    Feature
    Slack
    -
    Ratings
    Zoom Workplace
    8.2
    264 Ratings
    6% below category average
    Answering rules00 Ratings8.5192 Ratings
    Call recording00 Ratings8.7240 Ratings
    Call park00 Ratings7.8147 Ratings
    Call screening00 Ratings8.0165 Ratings
    Message alerts00 Ratings8.2210 Ratings
    Business SMS/External Messaging00 Ratings7.9135 Ratings
    Voicemail Transcription00 Ratings7.9183 Ratings
    Mobile apps
    Comparison of Mobile apps features of Slack and Zoom Workplace
    Feature
    Slack
    -
    Ratings
    Zoom Workplace
    8.8
    297 Ratings
    0% below category average
    Mobile app for iOS00 Ratings8.8263 Ratings
    Mobile app for Android00 Ratings8.9181 Ratings
    Unified Communications Platform and Collaboration
    Comparison of Unified Communications Platform and Collaboration features of Slack and Zoom Workplace
    Feature
    Slack
    -
    Ratings
    Zoom Workplace
    8.7
    249 Ratings
    2% above category average
    Centralized communications management00 Ratings8.9199 Ratings
    Team messaging00 Ratings8.9214 Ratings
    Team document sharing00 Ratings8.6193 Ratings
    Call and meeting analytics00 Ratings8.5202 Ratings
    Best Alternatives
    SlackZoom Workplace
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    Flock
    Score9.5 out of 10
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    Score9.1 out of 10
    Medium-sized Companies
    Troop Messenger
    Score9.8 out of 10
    Webex Calling
    Score8.8 out of 10
    Enterprises
    Cisco Business Edition 7000 (discontinued)
    Score9 out of 10
    Webex Calling
    Score8.8 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    SlackZoom Workplace
    Likelihood to Recommend
    9.1
    (639 ratings)
    8.8
    (1070 ratings)
    Likelihood to Renew
    10.0
    (25 ratings)
    9.4
    (27 ratings)
    Usability
    9.0
    (255 ratings)
    9.5
    (46 ratings)
    Availability
    10.0
    (2 ratings)
    9.1
    (2 ratings)
    Performance
    10.0
    (2 ratings)
    9.0
    (3 ratings)
    Support Rating
    10.0
    (68 ratings)
    6.4
    (46 ratings)
    In-Person Training
    -
    (0 ratings)
    9.1
    (1 ratings)
    Implementation Rating
    8.9
    (5 ratings)
    6.4
    (11 ratings)
    Configurability
    10.0
    (2 ratings)
    9.1
    (2 ratings)
    Contract Terms and Pricing Model
    10.0
    (1 ratings)
    8.0
    (13 ratings)
    Ease of integration
    9.7
    (2 ratings)
    7.3
    (2 ratings)
    Product Scalability
    10.0
    (1 ratings)
    9.8
    (3 ratings)
    Professional Services
    10.0
    (1 ratings)
    9.2
    (8 ratings)
    Vendor post-sale
    10.0
    (1 ratings)
    9.1
    (2 ratings)
    Vendor pre-sale
    10.0
    (1 ratings)
    7.3
    (2 ratings)
    User Testimonials
    SlackZoom Workplace
    Likelihood to Recommend
    Salesforce
    Slack is ideal for Scrum and agile teams that need continuous communication during sprint planning, daily stand-ups, backlog refinement, testing, and retrospectives. Slack is well-suited for maintaining team knowledge through searchable conversations and dedicated channels, where experienced team members help onboard new QA analysts.
    Read full review
    Zoom
    In most cases, and I mean almost all, Zoom is vastly superior to Teams in terms of functionality and ease of use. Case in point: I recently tried to join a Teams meeting in the web browser, and it took me multiple attempts to access it. This NEVER happens with a Zoom link.
    Incentivized
    Read full review
    Pros
    Salesforce
    • Customer issues: Threads feature allows us to group a particular issue in a single thread and discuss within that thread. I can use the thread link to embed in JIRA ticket for tracking progress in JIRA (which is our details engineering tracking system).
    • Ability to add folder to Slack channel helps keep important information, documents easily accessible. e.g., we use this to keep a "ramp up" folder that can be used by any new joiner.
    • Global search is effective when I forget which group a particular message was in.
    Read full review
    Zoom
    • Audio quality of phone calls is spot on. Calls are clear and crisp.
    • Video quality of video meetings are clear and there aren't any pixelization artifacts that some systems can have.
    • Having AI summaries have been life changing for us. We no longer have to concentrate on note taking, like we did in the past. The summaries are accurate and enable us to put our efforts in the meeting or conversation. Plus, we can save them into our practice management system as required.
    Incentivized
    Read full review
    Cons
    Salesforce
    • Would love a better integration with GitHub. For example, notifications when your PR is updated, when review is requested, @-mention in comments, etc.
    • Improved "Later" tab, for example the ability to create to-do lists or making the "Later" tab into a more powerful to-do list (annotate items with notes)
    • More powerful integrations, e.g. Google Calendar could render a calendar view within Slack, rather than sending the daily schedule
    Incentivized
    Read full review
    Zoom
    • Love notes - allow insertion of table or grid
    • Allow admin to turn off DND
    • Allow a way to group individual people chats - not channels just individual peeps into groups for ease of finding - like how you can group shared calendars into sections in Outlook
    Incentivized
    Read full review
    Likelihood to Renew
    Salesforce
    To be more transparent, I give 10 because Slack serves our collaboration needs. It provide us a good platform for team communication relaying important update within the company, it has even mobile app where you can install in your phone to monitor any updates within that team that needs your immediate attention and intervention.
    Incentivized
    Read full review
    Zoom
    We're sticking with Zoom for the foreseeable future--given its compelling feature set, ease of use, and advanced technology, there's just no other competition to be excited about. Plus it's a Gartner-recognized industry leader, so it's a rather easy choice.
    Read full review
    Usability
    Salesforce
    Slack has good usability. Devs that are not familiar with the platform are able to jump into conversations and start sharing code and links within just minutes. Non developers are also able to understand the layout such as the Project Managers that are keeping the projects on track. We have not seen any tickets where employees are having trouble understanding Slack.
    Incentivized
    Read full review
    Zoom
    Zoom is made for the non tech office. It has features that can be made to do what you need to run things on a day to day basis. Immediately we we able to get meetings going with remote employees. The ability to be able to add smartphone connected people was a big plus. Zoom met our needs at the time.
    Read full review
    Reliability and Availability
    Salesforce
    Yes, the app works 24/7. I don't even recall having any period that we could not use since the implementation. Even the maintenance periods are barely noticeable and our work is not impacted by it when it happens.
    Incentivized
    Read full review
    Zoom
    There have been less than a handful of outages during our two years with Zoom, and whenever there was one, an email informing us of the outage went out immediately, and they had the issue resolved shortly thereafter.
    Read full review
    Performance
    Salesforce
    Slack is a soft app, we don't have many issues with it. I recall one or two people complaining about something during our usage period, but I didn't have a bad experience. When the app is slow, usually the problem is with my computer or my internet. The app works just fine.
    Incentivized
    Read full review
    Zoom
    Zoom has among the best performance of any video conference platform, as I've mentioned several times. Besides that, their Chat platform works great, and their back end always runs smooth. It's unfortunate that reporting can now only be done by one month at a time, but nonetheless, it only takes a second to run any kind of Zoom report, whether it's an attendee report, Poll results, a user report, a list of meetings from the past month, etc.
    Read full review
    Support Rating
    Salesforce
    Whenever I've had to troubleshoot an issue with Slack (which, to be honest, has not happened very often), their online documentation has been easy to locate, easy to understand, and effective in resolving my issue. Slack's ever-growing popularity also means that there's a large community of practice out there that can be depended upon.
    Incentivized
    Read full review
    Zoom
    Because I got a response right away, and was assigned one specific individual to work with me from the beginning to the resolution. I had an actual email address and direct contact with this person without having to start over and over every time I contacted Zoom - this singular individual remained attentive and was well informed on the subject matter and quite able to resolve my needs.
    Incentivized
    Read full review
    Implementation Rating
    Salesforce
    I was not part of the implementation team, but I recall being 100% happy and excited to learn and use a new tool. I'm still am to be honest.
    Incentivized
    Read full review
    Zoom
    If you receive any pushback from higher ups, point to any of the various positive reviews like this one. Or show Zoom's excellent Gartner report, or articles describing Zoom's partnership with Sequoia capital. It's not difficult to show how Zoom is a trustworthy industry leader with best-in-class technology.
    Read full review
    Alternatives Considered
    Salesforce
    I like Slack better than ClickUp, because I would spend 30-60 minutes a day updating my ClickUp tasks. The way ClickUp was used was very micromanaging. I billed by the hour, so I was willing to put in the time to alert the boss what tasks I was working on.
    One of my jobs used Hive - I mostly just ran it in the background in case anyone messaged me. I did not use it often.
    Incentivized
    Read full review
    Zoom
    Zoom Workplace is typically on the more expensive end against other options, but it's the industry leader for a reason. It has the most brand credibility by far, but that doesn't mean it's perfect. There are limitations when it comes to technical performance, customization and video/audio quality. I prefer Slack myself for communication apps, but Zoom Workplace is a good alternative.
    Incentivized
    Read full review
    Contract Terms and Pricing Model
    Salesforce
    No answers on this topic
    Zoom
    The billing and price model is really fair for so many functions that they offer, our remote work requires each of the features that Zoom offers, so accepting payment for a tool like this is the least we can do. I like that billing arrives on time and that they offer opportunities and payment times.
    Read full review
    Scalability
    Salesforce
    No answers on this topic
    Zoom
    Because the Basic licenses are completely free, and because it's very easy to configure and install Zoom, and because anyone can join Zoom from a link without needing an account, scaling is a Breeze. There are absolutely no roadblocks. My company keeps adding more Zoom Pro license every week since it's so in demand. We were able to convert users from several different platforms onto Zoom with no trouble at all.
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    Professional Services
    Salesforce
    No answers on this topic
    Zoom
    Zoom is perfect for our business. We use it to video chat with prospective clients. The name recognition alone gives us credibility and it is very easy to screen share and send content out.
    Read full review
    Return on Investment
    Salesforce
    • Slack has been incredibly helpful in connecting various tech apps and ecosystems, creating a more streamlined and responsive process.
    • Slack has made it significantly easier to communicate with our team members across multiple time zones, creating a more engaging environment for our all-remote team.
    Incentivized
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    Zoom
    • We have not lost much productivity in our teamwork during the pandemic because of the ability to have Zoom video calls and keep everyone in touch. This is definitely a positive.
    • We are able to have more people participate in coaching sessions (described earlier) because we don't have room space limitations. This is a big positive.
    • Being able to start a meeting instantly is great when we are doing support and/or training with a client over the phone and need to be able to share a visible
    Incentivized
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    ScreenShots

    Zoom Workplace Screenshots

    Screenshot of an example collaboration feature. These are used to:
Transcribe, summarize, and capture action items with AI Companion from your in-person meetings.
Improve visibility and alignment by sharing emails to chats
Elevate a chat to a meeting or phone call to get to resolution faster. 
Continue meeting conversations and easily access shared information in Team Chat.Screenshot of an example of Zoom's productivity features. These features are used to:
Improve productivity across teams, locations, and time zones.
Organize project deliverables and assets in a centralized, collaborative doc.
Collaborate and map out projects visually on a whiteboard.
Jumpstart brainstorming sessions using AI and templates.
Gather valuable team input for well-informed decision-making with surveys and polls.
Stay on top of action items surfaced from across Zoom Workplace.Screenshot of some additional collaboration features. These are used to:
Optimize office experiences and in-person time.
Make sure remote participants feel connected with what is going on in the room.
Collaborate across remote and in-person teams on a virtual whiteboard.
Easily know and identify who is in the room and who is speaking in a Zoom Room with smart name tags and smart speaker tags.Screenshot of an example of Zoom's AI companion. This feature is used to streamline communications, improve productivity, increase employee engagement, and optimize flexible work.Screenshot of additional AI Companion features. The tools is also used to:
Launch internal campaigns.
Deliver visually rich updates with live streams, billboards, and videos.
Ensure critical comms are never missed with read receipts.
Send updates to deskless workers with Workvivo TV and Chat.