Likelihood to Recommend In my position Splashtop is perfectly suited for my needs. Allows me to connect to remote workers, or those who work from home. I use it while in the office as well as if I am doing after hours support at home. If you have workers who are local but at a different address, also useful. If you are supporting users just in the office you are in, obviously, it's not going to be a tool you will need
Read full review Works well for remote users to connect to their onsite computers. The mobile app works great for technicians. I can't really think of anywhere it isn't appropriate because these days everyone works remotely at some point and even if they have no need to connect to an onsite device when they need assistance the tech can connect quickly and easily.
Read full review Pros Splashtop lets me see what my clients see. Splashtop usually works even when my client's computer isn't in great shape. I can sometimes do things remotely that an onsite user cannot. Splashtop lets me work on many computers from one location, without leaving my own desk. Splashtop allows me to serve clients who are hundreds and even thousands of miles away. I can do work for people I've never met. My clients can usually install Splashtop by themselves, preventing the need for a costly and time consuming site visit. Splashtop lets me create installation links for remote access that have been configured specifically to my particular needs and the needs of my clients. Read full review Zoho Assist has the diagnostic support remotely handled. Surveys are easily done with Zoho Assist. Functioning in all systems and devices. Recording of remote sessions. Read full review Cons Web Access should be available to all Splashtop Versions so support personnel do not need to have their laptop with them or Executable on USB Drive etc.. Remote access and scaling of screens sometimes is very difficult and have to resort to using keyboard commands to Navigate a screen because the mouse does not show where it is accurately on the remote screen no matter what changes you make on the client although I think this has been improving. Intermittent loss of streamer access and showing that a system is online in the Dashboard has been flakey lately. What I mean by this is systems show offline then they come back online their own then offline again - intermittent Read full review Wake on LAN is very unreliable. Zoho Assist service will stop workstations automatically sleeping (unless overridden) - this was done deliberately by their development team as they aware (and unable to fix) their issues with WOL. Support is terrible - very quick response initially - but it can take weeks to get any actual support or solution. I currently have outstanding tickets over 2 months old with no response. File transfer clunky, slow and inconsistent. Clients often show offline when actually available and online. Copy/paste inconsistent (clipboard). Initially slow to connect to clients. Read full review Likelihood to Renew I believe that I will renew Splashtop without any problems in the coming years as eating stable costs without increases even in critical periods such as the Covid virus, Splashtop allows access to 25 unattended stations and has continuous updates and new features. It also allows resale to users with sub-accounts
Read full review Usability It's hard to find any significant faults with Splashtop. It offers a very responsive remote access experience with clear and simple interface. There's very little learning curve as it's toolbar mimics other popular remote access solutions graphical user interface. It's gives you access to your remote computer quickly and stays out of your way
Read full review Very easy to use. Tech support is available, but not needed. Our customers are able to download and run the file quickly, an audible tone alerts users as to when the assisted person joins the session. It is functional, aesthetically pleasing, and contains all the capability anyone needs for remote support.
Read full review Reliability and Availability I've never had any issues with it, nor any connectivity issues. They always say when they'll be maintaining the system and it's always in the odd hours, so nobody uses then. But I've never had any issues.
Read full review Performance Pages and servers load fast, normal speed. It doesn't lag or anything like that. I don't integrate it with anything else.
Read full review Support Rating Tickets lingered in the support queue. Our environment is complex and some solutions never work in it but inconsistency and long turn around time on seemingly simple support issues force our pursuit of alternative solutions. Our environment is atypical and should not be used as a litmus test for solutions however we found the support issues were more wide spread with other orgs voicing the same delays.
Read full review As I said earlier, Zoho Assist is a perfect remote access software and very well meets our needs to solve installation, uninstallation and general configuration issues. The interface is beautiful, clean, user-friendly and works very well on Windows 10. All the support and infrastructure staff approve and enjoy using it
Read full review Implementation Rating It couldn't have been any easier to setup and I have had no issues with it since it was implemented. It's a great product and makes remotely connecting to another device so simple and quick. I can't recommend it enough
Read full review Alternatives Considered Splashtop Business Enterprise is actually easier to implement and get it up and running, all users have to do is download the standard or personalize file and run it, then share the code with you and you are all set to go, i like it because you can even do it from your phone if necessary
Read full review Cost is one thing that makes Zoho Assist beat the competing software. The security plans from the software ensure files and anything sensitive are well maintained and governed. The interface, the simplicity, and the friendliness of Zoho Assist attracts attention of prospective clients. Zoho Assist successfully make the desktop remote access process effective and at a reduced cost.
Read full review Contract Terms and Pricing Model Terms were simple, straightforward, and acceptable.
Read full review Scalability It's a product that allows us to work remotely and access our servers from anywhere in the world. Our team works from different parts of the world and it's a great tool for us.
Read full review Professional Services Easy to work with
Read full review Return on Investment Clients are happy that we can support them almost instantly without needed to come on site Clients have asked us to do more work on their computers remotely and more often which means increased billing Clients rely on our rapid response with Splashtop which helps build a stronger relationship with them Read full review It's the most cost-effective service I've found with device control features, saving money. It's reliable whenever we need it. Without Zoho Assist we would probably not use a screen control program and would waste time trying to find a similar function from a combo of other programs rather than one. Read full review ScreenShots