What users are saying about
2 Ratings
2 Ratings
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Score 8.2 out of 100
2 Ratings
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Score 9 out of 100

Attribute Ratings

  • SurePOS ACE is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

9.1

SurePOS ACE

91%
1 Rating
5.0

Verifone Point

50%
1 Rating

Likelihood to Recommend

Toshiba

SurePOS ACE is best for preventing the system from being hacked when trying to steal payment information. It is pretty simple to implement. It is very customizable and well made for liquor store use as well as for grocery stores. It is a very stable system as well. Requirements to run it are not as much [as alternatives].
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Verifone

VeriFone Point definitely knows the VeriFone payment hardware and support tools. They work with many businesses using this hardware, so their remote management tools are thoroughly capable of handling this hardware. This allows them to meet the needs of a small deployment, maybe 20 terminals or fewer. We quickly found out that we would have been better off setting up our own tools and staff to support our deployment of VeriFone hardware. Based on the number of terminals we have in use, our geographical span, and hours of operation, we need to address issues more quickly and personally than VeriFone Point is able to. While they are responsive, their tier I support is pretty generic and mostly assists with power cycling.
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Pros

Toshiba

  • Very easy to use
  • Very customizable
  • Protects sensitive information
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Verifone

  • Knowledge and experience: Point supports many businesses with many VeriFone terminals throughout the country. Therefore, they have much experience with the hardware.
  • Availability: When calling for support, it is rare to not get a response from a human. Some calls are answered after only minutes of hold time, others can take much longer, but a human is almost always available.
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Cons

Toshiba

  • Easier to add pictures for screensavers
  • More ways to implement changes
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Verifone

  • Bureaucracy: Since this is the payment industry and a very large company, they move slower than an iceberg with most projects, including ordering new terminals or adding new features.
  • Availability of project support: Aside hardware troubleshooting, it often feels very difficult to get help from Point support for things like opening a new location, adding a feature, or making other changes requiring any level of planning.
  • Inconsistent support staff: One issue may be handled very differently by different support staff. We often work with somebody for hours on one issue only to call back later and have the same issue solved in minutes by a different person.
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Pricing Details

SurePOS ACE

Starting Price

Editions & Modules

SurePOS ACE editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Verifone Point

    Starting Price

    Editions & Modules

    Verifone Point editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Alternatives Considered

      Toshiba

      I am not a fan of a Windows based POS. I prefer ACE because of its ease of use and support.
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      Verifone

      We started using VeriFone Point when we switched from software-based credit card processing to VeriFone payment software. With our previous software system, we had a similar experience with support to what we have experienced with VeriFone Point. Support for payment industry tools tends to be excessively pragmatic, to the point where they ignore symptom clues while having us power cycle hardware for the fifth time.
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      Return on Investment

      Toshiba

      • Easier to support.
      • Easier to change.
      • Therefore better on profits.
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      Verifone

      • No in house staffing: Since VeriFone Point handles our Verifone hardware support, we do not need to pay our own staff for advanced device management.
      • No in house support tools: We don't need to pay for costly support tools since VeriFone Point handles them on a case by case basis.
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