Likelihood to Recommend SurePOS ACE is best for preventing the system from being hacked when trying to steal payment information. It is pretty simple to implement. It is very customizable and well made for liquor store use as well as for grocery stores. It is a very stable system as well. Requirements to run it are not as much [as alternatives].
Read full review VeriFone Point definitely knows the VeriFone payment hardware and support tools. They work with many businesses using this hardware, so their remote management tools are thoroughly capable of handling this hardware. This allows them to meet the needs of a small deployment, maybe 20 terminals or fewer. We quickly found out that we would have been better off setting up our own tools and staff to support our deployment of VeriFone hardware. Based on the number of terminals we have in use, our geographical span, and hours of operation, we need to address issues more quickly and personally than VeriFone Point is able to. While they are responsive, their tier I support is pretty generic and mostly assists with power cycling.
Read full review Pros Very easy to use Very customizable Protects sensitive information Read full review Knowledge and experience: Point supports many businesses with many VeriFone terminals throughout the country. Therefore, they have much experience with the hardware. Availability: When calling for support, it is rare to not get a response from a human. Some calls are answered after only minutes of hold time, others can take much longer, but a human is almost always available. Read full review Cons Easier to add pictures for screensavers More ways to implement changes Read full review Bureaucracy: Since this is the payment industry and a very large company, they move slower than an iceberg with most projects, including ordering new terminals or adding new features. Availability of project support: Aside hardware troubleshooting, it often feels very difficult to get help from Point support for things like opening a new location, adding a feature, or making other changes requiring any level of planning. Inconsistent support staff: One issue may be handled very differently by different support staff. We often work with somebody for hours on one issue only to call back later and have the same issue solved in minutes by a different person. Read full review Alternatives Considered I am not a fan of a Windows based POS. I prefer ACE because of its ease of use and support.
Read full review We started using VeriFone Point when we switched from software-based credit card processing to VeriFone payment software. With our previous software system, we had a similar experience with support to what we have experienced with VeriFone Point. Support for payment industry tools tends to be excessively pragmatic, to the point where they ignore symptom clues while having us power cycle hardware for the fifth time.
Read full review Return on Investment Easier to support. Easier to change. Therefore better on profits. Read full review No in house staffing: Since VeriFone Point handles our Verifone hardware support, we do not need to pay our own staff for advanced device management. No in house support tools: We don't need to pay for costly support tools since VeriFone Point handles them on a case by case basis. Read full review ScreenShots