Vonage Business Communications vs. Webex App

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Vonage Business Communications
Score 7.8 out of 10
N/A
Vonage Business Cloud is a communication solution aimed at small-midsize companies. It integrates with third party applications, and includes IP-PBX capabilities, video conferencing, and collaboration tools. Pricing starts at $19.99 per month and increases with the amount of phone lines needed.N/A
Webex App
Score 8.1 out of 10
N/A
The Webex App brings together Webex Calling, Meetings, and Messaging into a single application, fostering collaboration and unlocking more productive ways to work.
$0
user/month
Pricing
Vonage Business CommunicationsWebex App
Editions & Modules
No answers on this topic
Basic Plan
$0.00
user/month
Meet Plan
$13.50
user/month
Meet + Call Plan
$25.00
user/month
Enterprise Plan
Contact Sales
Offerings
Pricing Offerings
Vonage Business CommunicationsWebex App
Free Trial
NoYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeOptional
Additional Details
More Pricing Information
Community Pulse
Vonage Business CommunicationsWebex App
Top Pros
Top Cons
Features
Vonage Business CommunicationsWebex App
Performance & Compatibility of Online Events Software
Comparison of Performance & Compatibility of Online Events Software features of Product A and Product B
Vonage Business Communications
7.3
2 Ratings
9% below category average
Webex App
-
Ratings
High quality audio6.52 Ratings00 Ratings
High quality video8.01 Ratings00 Ratings
Screen Sharing
Comparison of Screen Sharing features of Product A and Product B
Vonage Business Communications
5.0
1 Ratings
44% below category average
Webex App
-
Ratings
Desktop sharing5.01 Ratings00 Ratings
Online Meetings / Events
Comparison of Online Meetings / Events features of Product A and Product B
Vonage Business Communications
7.8
2 Ratings
2% below category average
Webex App
-
Ratings
Meeting initiation6.52 Ratings00 Ratings
Record meetings / events9.01 Ratings00 Ratings
Online Events Security
Comparison of Online Events Security features of Product A and Product B
Vonage Business Communications
9.0
1 Ratings
16% above category average
Webex App
-
Ratings
User authentication9.01 Ratings00 Ratings
Participant roles & permissions9.01 Ratings00 Ratings
Cloud PBX
Comparison of Cloud PBX features of Product A and Product B
Vonage Business Communications
8.8
7 Ratings
8% above category average
Webex App
-
Ratings
Hosted PBX9.04 Ratings00 Ratings
Multi-level Interactive Voice Response (IVR)8.05 Ratings00 Ratings
Directory of employee names8.07 Ratings00 Ratings
Call Management
Comparison of Call Management features of Product A and Product B
Vonage Business Communications
7.4
7 Ratings
9% below category average
Webex App
-
Ratings
Answering rules7.07 Ratings00 Ratings
Call recording8.04 Ratings00 Ratings
Call park7.56 Ratings00 Ratings
Call screening7.05 Ratings00 Ratings
Message alerts6.07 Ratings00 Ratings
Business SMS/External Messaging7.52 Ratings00 Ratings
Voicemail Transcription9.01 Ratings00 Ratings
Mobile apps
Comparison of Mobile apps features of Product A and Product B
Vonage Business Communications
6.5
7 Ratings
25% below category average
Webex App
-
Ratings
Mobile app for iOS6.57 Ratings00 Ratings
Mobile app for Android6.56 Ratings00 Ratings
Unified Communications Platform and Collaboration
Comparison of Unified Communications Platform and Collaboration features of Product A and Product B
Vonage Business Communications
8.0
2 Ratings
5% above category average
Webex App
-
Ratings
Centralized communications management7.02 Ratings00 Ratings
Team messaging7.02 Ratings00 Ratings
Team document sharing9.01 Ratings00 Ratings
Call and meeting analytics9.01 Ratings00 Ratings
Project Management
Comparison of Project Management features of Product A and Product B
Vonage Business Communications
-
Ratings
Webex App
8.0
543 Ratings
2% above category average
Task Management00 Ratings7.6303 Ratings
Gantt Charts00 Ratings7.3136 Ratings
Scheduling00 Ratings8.2418 Ratings
Workflow Automation00 Ratings7.9200 Ratings
Mobile Access00 Ratings8.8509 Ratings
Search00 Ratings8.0427 Ratings
Visual planning tools00 Ratings8.2222 Ratings
Communication
Comparison of Communication features of Product A and Product B
Vonage Business Communications
-
Ratings
Webex App
8.5
587 Ratings
6% above category average
Chat00 Ratings8.9577 Ratings
Notifications00 Ratings8.6568 Ratings
Discussions00 Ratings8.7521 Ratings
Surveys00 Ratings8.4277 Ratings
Internal knowledgebase00 Ratings8.1255 Ratings
Integrates with GoToMeeting00 Ratings8.2151 Ratings
Integrates with Gmail and Google Hangouts00 Ratings8.7175 Ratings
Integrates with Outlook00 Ratings8.6382 Ratings
File Sharing & Management
Comparison of File Sharing & Management features of Product A and Product B
Vonage Business Communications
-
Ratings
Webex App
8.1
501 Ratings
0% below category average
Versioning00 Ratings7.6291 Ratings
Video files00 Ratings7.7430 Ratings
Audio files00 Ratings8.3431 Ratings
Document collaboration00 Ratings7.7405 Ratings
Access control00 Ratings8.6313 Ratings
Advanced security features00 Ratings8.2318 Ratings
Integrates with Google Drive00 Ratings8.4168 Ratings
Device sync00 Ratings8.7285 Ratings
Best Alternatives
Vonage Business CommunicationsWebex App
Small Businesses
Nextiva
Nextiva
Score 9.2 out of 10
Stackby
Stackby
Score 9.6 out of 10
Medium-sized Companies
Nextiva
Nextiva
Score 9.2 out of 10
Troop Messenger
Troop Messenger
Score 9.7 out of 10
Enterprises
Cisco Unified Communications Manager (Call Manager)
Cisco Unified Communications Manager (Call Manager)
Score 8.6 out of 10
HCL Connections
HCL Connections
Score 9.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Vonage Business CommunicationsWebex App
Likelihood to Recommend
7.3
(24 ratings)
8.4
(649 ratings)
Likelihood to Renew
5.0
(2 ratings)
8.6
(26 ratings)
Usability
5.0
(3 ratings)
8.9
(392 ratings)
Availability
-
(0 ratings)
7.7
(9 ratings)
Performance
-
(0 ratings)
8.2
(9 ratings)
Support Rating
1.0
(11 ratings)
7.9
(395 ratings)
In-Person Training
-
(0 ratings)
8.2
(3 ratings)
Online Training
-
(0 ratings)
8.6
(6 ratings)
Implementation Rating
-
(0 ratings)
8.8
(11 ratings)
Configurability
-
(0 ratings)
7.8
(10 ratings)
Ease of integration
-
(0 ratings)
7.9
(7 ratings)
Product Scalability
-
(0 ratings)
8.8
(8 ratings)
Vendor post-sale
-
(0 ratings)
8.3
(6 ratings)
Vendor pre-sale
-
(0 ratings)
8.4
(7 ratings)
User Testimonials
Vonage Business CommunicationsWebex App
Likelihood to Recommend
Vonage
Vonage Business Cloud is well suited if you have small or limited IT staff and/or you have many remote workers and little or no on-prem hardware. I would recommend Vonage to small to medium-sized businesses. It would not be well suited to a large organization where everyone works in the same building and the IT staff has servers and staff to manage a VoIP system.
Read full review
Cisco
The biggest use case I have for Webex is the public and private Spaces feature. It is so handy to have a single place where I can collaborate with team members on a single project. We can chat about new ideas and share files just on that specific project. That way I am not having to search email, or a Sharepoint site or a network drives for files. And I don't have to search through a separate chat log for ideas for this project. Add to that that I can use the Webex app on my PC, Mac, iphone and Android tablet and that makes it the killer app.
Read full review
Pros
Vonage
  • Eliminates physical phone consoles that can be pricey and unnecessary for staff.
  • Has a companion app that allows you to use your personal cell phone to check messages or make calls.
  • The desktop application is easy to use and has a number of customizable settings so that the app can be minimized but alert you of incoming calls.
Read full review
Cisco
  • High-quality, high-impact communications in our workflow.
  • It's great for sharing large documents, it doesn't slow down our communications.
  • The dark mode is excellent, it has a good image and seamless integration features.
  • We can record meetings, which is perfect for backing up any information that may be overlooked.
Read full review
Cons
Vonage
  • They do not take billing support calls. Online chat only. That can be dicey.
  • Desktop app can have some hiccups and there are frequent updates. Sometimes it switches from my headset to webcam for no reason I can tell. Miss the call be for I figure it out.
  • Text messaging does not handle images. Frustrates my clients when they think they can send me a pic of a signed doc or vin# and I don't get it.
Read full review
Cisco
  • The PIN message function is getting deleted after some time. I would prefer it to retain all PIN messages.
  • Option to add multiple quiet hours. This will allow me to set quiet hours for the whole weekend and not just the time range similar to weekdays.
  • Paste cells on messages. When I paste, for example, a 3x3 cell from a spreadsheet, the columns and rows are removed.
Read full review
Likelihood to Renew
Vonage
I think it will be renewed as overall it is a midrange product that mostly does what we need it to
Read full review
Cisco
I don’t have access to video features.) In an age when our smartphones
do everything but call our friends, family, or clients, it’s refreshing
to have a desktop app that can make calls in the smartphone’s place. It
seems appropriate in a time when we’re all worried about the robots
rising and taking over the world. Why not transfer the functionality of a
telephone to the same computer where we program those world-dominating
robots? It’s practical. Cisco Jabber takes the classic idea of making
calls with a phone and puts it in the same place where we spend most of
our worktime. This frees up desk space, as well as keeps the smartphone
available for what it was invented to do: take Instagram photos. Not to
mention, because it has its own number, it makes it easier to contact
clients without having to give them your personal phone number. Need to
make a call, but you don’t want to share your home phone? Cisco Jabber
makes that easy. And best of all, because you call through your
computer, all you need is a microphone to speak and speakers to listen,
and you never have to pick up the phone at all. If you hate having
sweaty ears, then Cisco Jabber is your app of choice. Note: Because I
have access to phone features only, and Cisco Jabber has more available
that I can’t use, I can see where it may also be a pro for business
owners that Cisco apparently allows custom features availability for
users, depending on roles.
Read full review
Usability
Vonage
I thought it had very practical and useful usability. It has a clean and simple interface with large fonts that make it easy to read. It isn't particularly difficult, although figuring out some operations may be a bit challenging. For the most part though, it isn't very difficult to use
Read full review
Cisco
Webex is quite usable, and it is, in fact very easy to use as well. You don't need a lot of documentation to learn how to use the app as it's mostly self-explanatory. The user interface is easy on the eyes, and people can see buttons without issues. Overall, WebEx's front-end design is great and I don't have much issue with it.
Read full review
Reliability and Availability
Vonage
No answers on this topic
Cisco
I would say every time I open it, it is there, there are times that our users have to sign out and back in to get it to work or even do a full exit as the app will disconnect from the controlling the desk phone, but some easy steps to sign-out or fully exit the app gets the user back up and running quickly.
Read full review
Performance
Vonage
No answers on this topic
Cisco
Software loads and runs well. I like the ability to run the full app version, or, just run through a browser using a lightweight webex experience. In a pinch, this ability has saved my bacon when I had to connect in an emergency on a borrowed phone or computer
Read full review
Support Rating
Vonage
We hardly have any issues with it to where we need to call them. There was a point where our connections across the board were terrible and it held us up in production quite a bit but since then things have been pretty simple and streamlined.
Read full review
Cisco
The support team is quick in reverting to the issues faced, and it has multiple language support, which would be very helpful for some instances. Their expertise in resolving queries is instantaneous. Most of the common lags/issues in the application are identified and fixed with regular updates.
Read full review
In-Person Training
Vonage
No answers on this topic
Cisco
I am very satisfied with my experience with Webex App in online training. The creation of the event is very easy with the possibility of scheduling it in advance. The management of participants, organizers, and animators is complete. The invitations are automated and by simply using emails we can create all the schedules of the training session
Read full review
Online Training
Vonage
No answers on this topic
Cisco
Very easy to create. All operations are done without any problems with our business growth. All people like the experience including me as an instructor. The tools that WebEx App offers us are very complete for working in a virtual classroom, whether it is sharing the screen, the different display modes, the whiteboard, or even the scoring tools on the screen, it allows me to do my job as an instructor as if I was face to face with the participants.
Read full review
Implementation Rating
Vonage
No answers on this topic
Cisco
There was quite a bit of back and forth with TAC and Cisco Reps to get it fully up and running but we did get there. Some of which had to do with documentation was not fully understandable. But with Cisco TAC we were able to get fully up and running.
Read full review
Alternatives Considered
Vonage
We believe Vonage Business Cloud is best for our organization over the AT&T and the Verizon platforms for several reasons including price, ease of use, connectivity, and other options. Since we have implemented this solution along with newer Polycom phones, we have had very few issues with our phones or our phone platform.
Read full review
Cisco
A lot of drops from calls/meetings frustrated me and my customers in some cases, but with Webex App, I see very less (or even null) drops, even when I am streaming HD content through my camera, even when I connected with the support team for other products for an explanation, they blame it on ISP even though my ISP gives around 200 Mbps speed, Webex App is miraculously never "affected" by ISP speed.
Read full review
Scalability
Vonage
No answers on this topic
Cisco
Once everything is in place on the back end getting Webex on a user's PC is now very easy and with single sign-on, users are able to sign in without having to remember another password. Just make sure you have all the user settings in CUCM, CUC set right, and that they have the needed licenses in Webex Control Hub.
Read full review
Return on Investment
Vonage
  • We were able to remove expensive and out of date phones, and replace them with the user's choice of a new phone or Bluetooth, so we saved money.
  • There was training time that needed to be committed for a 50+ person office which reduced productivity for a while.
Read full review
Cisco
  • Cisco Jabber helped us develop a Business Continuity Plan in case of emergencies.
  • It allowed our employees to answer their office-phones remotely.
  • It saved us a 10.000$ investment every 4 years on the desk phones for only the Turkey office, possibly much higher figures on the global scale of Hilti.
Read full review
ScreenShots