RingEX vs. Zoom Phone

Easy to use for calls, text messages, plus the AI capability to provide a transcribe of the conversation and email notifications to keep track of the activity. Also, the search option for text messages works great. Same thing the calls history. It has a great feature to set up working hours which allows to have a work life balance by forwarding the calls to voicemail in case we're outside hours of operation

Incentivized

Zoom Workplace is ideal for any business looking for a communication/collaboration solution. This is more so for businesses with a hybrid workforce. It makes holding virtual meetings and collaboration sessions easy, and teams can participate seamlessly thanks to features such as Zoom Whiteboard, Zoom Teams chat, and Zoom Phone, among others. In a nutshell, Zoom Workplace makes teamwork and productivity easy.

Incentivized

• Chat and Messaging - Conversations are easy to search, topics can be pinned or bookmarked, and groups are easy to create and administer.
• Phone - The core functionality works very well allowing voice, txt/sms, and faxing for all users. Administration is generally fairly easy as well.
• Mobile Client - the mobile app offers all of the same functionality as the desktop or web client.
• Video - Video calls make it easy to share screens with other users and includes a lot of tools for planning.

Incentivized

• Having our Phone system all in onc place. Call, Text, Voicemail. with live transcript
• Zoom Meeting AI companion - taking notes, creating action items, and summarizing the meetings then email immediately afterwards
• Scheduler - being able to send links to team members or vendors to book a time that works best for them that is linked and synced to my calendar.

Incentivized

• It will be nice to have more text room monthly.
• Providing clear instructions on how to access features, as most features are buried in the tabs.
• The ability to redial a number without having to go back to the settings buttons on the landlines will be nice.

Incentivized

• The first time I ported a number and set up a outlying office, I had to keep going back in and correcting things. I feel like there could be more straightforward instructions on this, instead of having to go to multiple sections just to accomplish everything.

Incentivized

We are grandfathered into our unlimited toll-free minutes plan. We are very unlikely to switch because of that. It has been the major factor saving us a lot of money compared to switching to other solutions. I don't know any other company that still offers these unlimited plans.

Incentivized

Almost perfect. Transformed from just being on my mobile phone. The phone has moved from a ituility to a value driving service in the business. Nobody yet has an AI to help manage the system. Come on Zoom, seems an obvious AI use case.

They were working on updating a few of the modules while we were going live, so this made usability difficult to train on once they did go live with those changes. Now that the changes are in place, we have really enjoyed the usability of the platform

Zoom Phone has a very sleek design which makes it very easy to operate and use both in the setting up of and interacting in a meeting space. That being said, certain features can seem a bit crowded while trying to screen share or display video which somewhat defeats the purpose of the application as compared to a standard conference call.

Incentivized

RingEx is reliable I have not had any issues as of yet. I use both plants we have, and the service is fair to good. The service as a whole is solid and a great method to get in contact with anyone. I know the service also involves Wi-Fi and cellular service, or, in other words, how good your signal is.

Incentivized

Occasional bandwith issues. In addition to this, I have one individual whose calls are blocked. We were not able to determine whether this was a RingEX or a carrier issue.

Incentivized

Call-in support is fantastic. I have never called in and had it taken more than 30 minutes to resolve our issue. Email support is terrible. You will likely go 24+ hours until you hear back and the response is likely a canned one. I personally prefer the email or chat support option, but find myself calling instead because the email support experience is so poor.

Incentivized

I haven't had any sort of issues with Zoom as of yet to have to call Support. That right there makes me think it's a good product. Simple and easy to use. Nothing confusing or glitchy that would make me have to get in touch with them. Straightforward so I'm not trying to figure out a specific workflow.

Incentivized

I really didn't know all the capabilities

Incentivized

If someone has an existing system I tell them to keep that running initially and keep RingEX separate initially until the system is configured and tested to one's satisfaction. After testing and configuration is completed, then roll over the main phone numbers to the new RingEX system. I've seen one person who immediately flipped over to RingEX without properly configuring/testing the software and had many issues with missed customer calls until I helped him sort out his configuration.

Incentivized

We are using these products like (Skype, Voip, TextNow, and Second line), but comparatively these products the RingEX has a good performance, because while we were using the other platform, we didn't get proper communication, we couldn't reach out the candidate, we lags to much into spam number, we couldn't communicate properly and the textnow we couldn't sigin sometime. When we start to use RingEX, we get much better productivity and proper communication with our clients.

Incentivized

The main reason why we switched to Zoom Phone is because our VOIP system inexplicably went down for almost a month and no one could figure out what was wrong. Lumen was charging way more than Zoom Workplace, but could not get the system to work.

Incentivized

not to sign up for it or give them any money for a product that does not work

We have 75 users and 85 phones on the system and have yet to have any noticeable outages. The system just works all of the time without issues. Our old VOIP system on Voyant would go out all the time for multiple hours. RingEX is much more stable and reliable.

Incentivized

• Enhanced patient accountability, we can track all calls - incoming and outgoing - patients tend to state that they called and left a message, but they either never called or did not leave a message. With RingEX, we can track whether they really did. It saves us quite a bit of time and aggravation.
• Faxing is more accurate and usually very quick. Because it's accurate, it saves us time with phone calls about faxes we never received and having to refax items. Also, faxing via the system instead of printing and scanning is a time-saver.

Incentivized

• We're better able to work together as a team answering phones multiple people can be logged in to answer at the same time.
• The voicemail transcription feature helps with sharing messages to different departments.
• Overall, we're able to answer more calls and have fewer callers being sent to voicemail.

Incentivized