A solid solution
We use Altru across the whole organization. It has helped us with the client journey from their first visit through membership to the …
Overview
What is Blackbaud Altru?
Designed for General Admissions Organizations
Recent Reviews
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Pricing
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://www.blackbaud.com/ticketing/alt…
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Product Details
- About
- Competitors
- Tech Details
- Downloadables
- FAQs
What is Blackbaud Altru?
Altru is an online ticketing solution designed to give arts and cultural nonprofits a 360° view of their constituents so they can drive an increased rate of return on marketing efforts, effectively manage general admission ticketing, strategically acquire and retain members and achieve revenue goals.
According to the vendor, this solution enables users to:
- Centralize all the information they need to know about their visitors, donors and members.
- Boost efficiency to focus on their mission.
- Streamline their external and internal communication efforts.
- Engage and cultivate visitors and supporters more consistently and effectively.
- Access the power of ResearchPoint directly within Altru
Blackbaud Altru Features
- Supported: General Admission Ticketing
- Supported: Real-Time Membership
- Supported: Unified Constituent Record
- Supported: Fast and Intuitive Front Desk Sales
- Supported: Embedded Analytics
- Supported: Intuitive User Interface
- Supported: Responsive Webforms
Blackbaud Altru Screenshots
Blackbaud Altru Competitors
Blackbaud Altru Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
| Supported Countries | United States |
| Supported Languages | English |
Blackbaud Altru Downloadables
Frequently Asked Questions
Designed for General Admissions Organizations
Reviewers rate Support Rating highest, with a score of 9.2.
The most common users of Blackbaud Altru are from Mid-sized Companies (51-1,000 employees).
Comparisons
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Reviews and Ratings
(26)Attribute Ratings
Reviews
(1-11 of 11)Companies can't remove reviews or game the system. Here's why
March 05, 2020
A solid solution
- Point of sale - Ease of understanding by front staff.
- Membership transactions - Ease of understanding by front staff.
- Group sales - The process could be more streamlined.
- Reporting - There is not one report that I can tie out to financials.
December 05, 2019
Altru does it all!
- Manages Memberships
- Inventory of Small Retail
- Daily Sales
- Online Group Sales
December 05, 2019
Altru does everything "well enough" to keep around.
Score 7 out of 10
Vetted Review
Verified User
- Development - prospect management, memberships, donations
- Visitor Services - ticket sales for programs/special events
- Marketing - communications, web form management
- Web Management - no online portal for site "registrants," little customization, and no group sales
- Group Sales Management - unable to change orders after complete, not user friendly
- Ticket Sales - not user friendly, restrictive, event check-in clunky
December 23, 2018
Good Tool if used as advertised
- Event and Program Management - It's easy to create events and program series and sell tickets online through online forms.
- Annual Fund Donations - It's simple to create donation forms and gift processing is easy and fast with batch inputs.
- Point of sale is clean and simple.
- Custom querying features can be cumbersome to build and don't always give you the results you expect.
- Online payments cannot always be re-designated, which can be difficult with high level donors and board members make pledge payments through an online form and then they cannot be re-designated to their pledge.
- Multiple donor or membership programs can be difficult to manage.
December 21, 2018
Altru - a well-rounded POS and CRM database
Score 8 out of 10
Vetted Review
Verified User
- Ticketing and tracking many different types of admission sales including group, facility rental, individual tickets, and class registration.
- Membership management, including membership card mailing, recurring memberships, and renewal reminders.
- Being an all-encompassing database rather than forcing you to use multiple databases.
- Great customer service and client support, including ongoing updates to better the system.
- Has a merchandise inventory management system.
- Could use more reporting filters rather than depending on us knowing how to build a query correctly.
- Limitations on emailing tickets to patrons.
- Limitations on refunding capabilities if multiple refunds are needed on the same order.
- Could improve outward-facing online forms and the ease with which customers build a shopping cart and update their own account.
April 25, 2018
Altru - Giving up a little to gain a lot
- Cloud based database provides access from anywhere we have internet access across our 40 acre campus.
- Constituent tracking provides powerful data tools to understand all points of contact with visitors.
- Basic and in-depth training programs offered, providing staff with the knowledge they need for successful use of the product.
- Query system not user-friendly for management with limited database background.
- Limited company-to-user support outside of an online community of users. No long term account managers for program.
- No email analysis tools for eblasts.
- Limited merchandise capabiity for shop use, though the program does allow third party programs to work with it.
November 14, 2017
Altru - the good, the bad and the meh.
- Point of Sales system, which is very user-friendly, and easy to navigate.
- Member Database, which is easy to search through to locate information on patrons.
- Event Calendar and Listings, which is organized and color coded.
- Not ideal to use for e-blasts. It is difficult to manipulate and code through Altru.
- Registering and managing multi-day events. Altru does not have the capacity to "sell" registrants into multi-session events. You have to work around the system in order to account for attendees in each session of the event.
- Customizing web forms for program registration is a little bit difficult to figure out and to execute.
May 23, 2016
Altru - An Intuitive & Interactive CRM System
Score 9 out of 10
Vetted Review
Verified User
- The system is very intuitive and easy to learn, especially the sales functions.
- The support resources are fantastic. From finding the answer by yourself on the knowledge base, to talking to chat support, to after hours support - I have had very good experience working with their support team.
- Being able to have all of the departments across our organization put all of their information on one platform is an amazing improvement to what we had before Altru.
- Since it is internet based, you can access it from anywhere - which is great when I am not in the office and need to fix something. I just jump on it on my phone!
- We would love to see the merchandise piece of Altru improve. Currently we use another POS system for our merchandise, because Altru does not support selling merchandise online. I would love to be able to use the same system across the board for all of our sales - tickets and merchandise.
- I wish the reporting was more encompassing. You can use query to build your own reports, but it can be time consuming to get exactly what you want. And there seem to be a lot of reports that give you similar information, just in different ways - which can be a little confusing at first.
- I really wish you could delete old events & price types. Even if they are attached to old orders, if there was a away to keep that history but get rid of the event &/or price type, it would clear a lot of junk out of our system.
April 22, 2016
Altru Shifts Focus from the Work to the Service
Score 10 out of 10
Vetted Review
Verified User
- Instant sharing of data across departments. When a visitor's address is updated at the front desk, that information is available immediately to our development staff.
- 360 degree view of our visitors. We can see all of a visitor's activity -- when they're coming to the museum, what events they attend -- which gives us a better understanding of their needs.
- Altru can be accessed from anywhere. If we hold an event off-site, we can still handle admissions/registrations so long as there is a network.
- Altru Tech Support is awesome! They are very patient and, if they don't know the answer, they find out for you.
- There is no online sales for merchandise.
- The way you have to set up events that span multiple days (such as camps) is currently very clunky and not user-friendly for online registration.
- The online shopping experience needs improvement. Visitors expect Amazon-level ease-of-use and Altru just isn't there yet.
April 20, 2016
First year of use at children's museum
Score 8 out of 10
Vetted Review
Verified User
- Combines multiple departments' data under "one roof".
- Interface is relatively easy to learn for basic tasks (e.g. daily sales) and query can be used for more complex interests.
- Support team is very knowledgeable and readily available; the Altru Community is full of other users who can also help you through your specific question or issue.
- We'd love to see more reports available. I initially spent a lot of time building queries to get the information we needed, and we often use queries for regular reporting.
- We do not use Altru for volunteer management because of its limited functionality.
- We've run into some software issues not limited to our organization, but these have been resolved in a timely manner.
April 19, 2016
Altru - true to membership recruitment
Score 8 out of 10
Vetted Review
Verified User
- Ticket sales at admissions
- Membership
- Group sales
- Events
- Fundraising
- Flexibility to make changes