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Blackbaud Altru

Blackbaud Altru

Overview

What is Blackbaud Altru?

Designed for General Admissions Organizations

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Recent Reviews

Altru does it all!

8 out of 10
December 05, 2019
Incentivized
Altru is being used as our primary software for our organization. We manage daily sales, merchandise, memberships, and programming all …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

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Pricing

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Blackbaud Altru

Blackbaud Altru

N/A
Unavailable

What is Blackbaud Altru?

Designed for General Admissions Organizations

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.blackbaud.com/ticketing/alt…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Details

What is Blackbaud Altru?

Altru is an online ticketing solution designed to give arts and cultural nonprofits a 360° view of their constituents so they can drive an increased rate of return on marketing efforts, effectively manage general admission ticketing, strategically acquire and retain members and achieve revenue goals.

According to the vendor, this solution enables users to:

  • Centralize all the information they need to know about their visitors, donors and members.
  • Boost efficiency to focus on their mission.
  • Streamline their external and internal communication efforts.
  • Engage and cultivate visitors and supporters more consistently and effectively.
  • Access the power of ResearchPoint directly within Altru

Blackbaud Altru Features

  • Supported: General Admission Ticketing
  • Supported: Real-Time Membership
  • Supported: Unified Constituent Record
  • Supported: Fast and Intuitive Front Desk Sales
  • Supported: Embedded Analytics
  • Supported: Intuitive User Interface
  • Supported: Responsive Webforms

Blackbaud Altru Screenshots

Screenshot of Constituent Record: Get a true 360-degree view of each constituent's activity.Screenshot of Daily Sales: Improve sales speed and visitor experience with a smart POSScreenshot of Group Sales: Keep group sales orders organized and manageableScreenshot of KPIs: Measure and monitor organizational performanceScreenshot of Membership Dashboard: Improve membership acquisition and retentionScreenshot of Organizational Calendar: Effectively manage events, programs, spaces, supplies and equipmentScreenshot of Sales Reporting: Accurate, real-time sales reports across all sales methods (including online)

Blackbaud Altru Competitors

Blackbaud Altru Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo
Supported CountriesUnited States
Supported LanguagesEnglish

Blackbaud Altru Downloadables

Frequently Asked Questions

Designed for General Admissions Organizations

Tessitura, accesso Siriusware, and PatronManager are common alternatives for Blackbaud Altru.

Reviewers rate Support Rating highest, with a score of 9.2.

The most common users of Blackbaud Altru are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(26)

Attribute Ratings

Reviews

(1-3 of 3)
Companies can't remove reviews or game the system. Here's why
March 05, 2020

A solid solution

William (Bill) Sanders, CPA | TrustRadius Reviewer
William (Bill) Sanders, CPA
Accounting, Management, Tax & Nonprofit Consultant, CPA
Kohl Children's Museum (Non-profit Organization Management, 51-200 employees)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Use Cases and Deployment Scope
We use Altru across the whole organization. It has helped us with the client journey from their first visit through membership to the donor stage. Altru has helped remove silos and is a good platform for efficiency.
Pros and Cons
  • Point of sale - Ease of understanding by front staff.
  • Membership transactions - Ease of understanding by front staff.
  • Group sales - The process could be more streamlined.
  • Reporting - There is not one report that I can tie out to financials.
Likelihood to Recommend
Altru is well suited for nonprofit organizations with daily admissions and fundraising.
Return on Investment
  • Positive - Improved our ability to pull the data and make informed decisions.
  • Positive - Reduced head count by improved understanding of how use the platform.
Alternatives Considered
Support Rating
10
Text support is great. If they don't have an immediate answer I always hear back from them within 24 hours.
Other Software Used
December 05, 2019

Altru does it all!

Verified User
Supervisor in Other
Recreational Facilities & Services Company, 11-50 employees
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Use Cases and Deployment Scope
Altru is being used as our primary software for our organization. We manage daily sales, merchandise, memberships, and programming all through Altru. It manages all of these areas well and allows easy reporting and sharing of information. While we have different departments using it, the entire program fits our needs.
Pros and Cons
  • Manages Memberships
  • Inventory of Small Retail
  • Daily Sales
  • Online Group Sales
Likelihood to Recommend
For a small business looking for software that can manage multiple areas of your business, Altru is a great solution. It brings in many areas of a non-profit business into one software package.
Return on Investment
  • Membership Growth.
  • Program Schedule Management.
Alternatives Considered
Centaman Software, which I previously used, did not do a sufficient job of member and donor management. Altru allows for better tracking and cross-use of data. I am impressed with the customer service aspect of Altru as well.
Support Rating
9
They are always available and very knowledgable. Many times I am able to come up with a solution before they've finished troubleshooting just by having talked through it with them. I really appreciate the Chat feature to answer simple questions in a timely fashion. The training I received was top notch and very detailed.
December 05, 2019

Altru does everything "well enough" to keep around.

Verified User
Administrator in Information Technology
Museums & Institutions Company, 51-200 employees
Score 7 out of 10
Vetted Review
Verified User
Use Cases and Deployment Scope
Our museum uses Altru for all of our daily admission and 3D movie tickets, as well as advance sales and registration for museum programs, workshops, and events. We also use it for all of our group sales (including rentals, docent-guided tours, education programs, and community outreach programs), donations, memberships, and patron/prospect relationship management. About 70% of employees at the museum use Altru for their job. It has generally allowed us to centralize our revenue streams and have a clear picture of every patron's interaction with our organization.
Pros and Cons
  • Development - prospect management, memberships, donations
  • Visitor Services - ticket sales for programs/special events
  • Marketing - communications, web form management
  • Web Management - no online portal for site "registrants," little customization, and no group sales
  • Group Sales Management - unable to change orders after complete, not user friendly
  • Ticket Sales - not user friendly, restrictive, event check-in clunky
Likelihood to Recommend
Well suited for smaller organizations that want to centralize many systems. Smaller organizations will have less constituents to manage and fewer events (our organization has 100,000+ constituents, daily programs/events, and a large donor base). Many areas within Altru are not updated to be functional for 2020. Because of this, we do not use the merchandising feature, the volunteer portal, or marketing communications.

It does a little bit of everything "okay enough" to be better than having separate systems. It's restrictive in many areas, but being able to do SO much in one database outweighs the negatives! It is 100% necessary to have a data manager who spends all of their time in Altru doing data cleanup, researching and writing policies and procedures, training new users, keeping staff up-to-date on new processes, creating queries and running reports, creating workarounds for "unfixable" issues within the database.
Return on Investment
  • Able to connect with about 7,000 constituents in marketing communications because we can have donations, tickets, memberships, etc. all in one database
Alternatives Considered
We switched from Raisers Edge in 2012 due to the need to have all processes in one database. Group Sales/Rentals had to use a separate database for their sales than the Members and Donors department. We also could not sell tickets for events and programs in one space. Being able to have all of these in one database is why we chose Altru.
Support Rating
9
Blackbaud Support is available for any questions/concerns. They have a chat support system, a Knowledgebase portal with how-to articles and videos, a networking community to ask questions and talk about processes and specific products with other Blackbaud users, etc.
Other Software Used
Users and Roles
50
Finance, Membership Management, Prospect/Donor Relationship Management/ Stewardship, Group Tours, Facility Rentals, Visitor Services, Education, Community Outreach Programs, Data Analysis, etc.
Support Headcount Required
1
Must be able to demonstrative strong administrative support and computer/technology literacy
Business Processes Supported
  • Daily Admission
  • Membership
  • Donors/Donations
  • Education Programs
  • Group Tours
  • Movie Tickets
  • Programs/Special Events
  • Facility Rentals
Innovative Uses
  • Facility Rentals - using the Group Sales feature to book locations of the museum for specific guests
  • Education programs - creating programs offered by the education department and booking them in group sales for specific schools (use program categories and group types to help maintain data cleanliness
  • Data analysis - using query/oData to view ticket purchases and create dashboards of attendance data
Likelihood to Renew
10
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