Tantalizing to minimize risk by data visualization.
Effectiveness to track and manage the hardware and software. Ease of integration with APIs. Excellent with providing a digital operating …
Overview
What is BMC Helix CMDB?
The BMC Helix Configuration Management Database (CMDB, formerly known as Atrium CMDB) is a configuration management database.
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What is BMC Helix CMDB?
BMC Helix CMDB Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
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Reviews and Ratings
(20)Attribute Ratings
Reviews
(1-5 of 5)Companies can't remove reviews or game the system. Here's why
January 05, 2022
It's a wrecking ball with data migration to cloud.
Magnificent with optimization of business operations. Terrific with tracking and getting audit trails and reports. Efficient with compliance management. Excellent with managing virtual servers.
- Incredible with cloud migration of servers.
- Efficient with getting audit reports on systems.
- Terrific with compliance management.
- Fabulous with optimization of business operations.
- Its a powerful system although requires skilled personnel to use.
- Magnificent with compliance management.
- Excellent to auto discover new networks.
- Brilliant with data visualization.
- Brilliant to auto discover virtual servers.
- Efficient to deploy servers in the cloud.
- Helps to reducing cost on IT operations.
- Convenient to track inventory on Assets.
- Outstanding and super efficient to track IT assets.
- Convenient with reduction of cost on operations.
- Brilliant with audit reporting on systems.
- Excellent with data visualization.
Excellent with data visualization and replication. Efficient to automate the discovery of virtual servers and networks. Brilliant to do inventory on IT assets. Great with data warehousing.
December 23, 2021
A devotee in managing assets and services with accuracy.
Strives to enrich ecosystem workflow with a business-aware and single source of references for your assets and services. Lets you [to] combine and federate data [from] multiple sources. Automatically populate and update CMDB wjrb BMC Helix Discovery. Provides the best quality data to an organization via KPI-driven user experience. The best leasing configuration management database.
- Allows you to graphically visualize data to more easily understood relationships and dependencies.
- The best configuration manager ever.
- Lets you track and manage hardware, software, and cloud service configurations and relationships.
- Has a step by step guide to building CMDB.
- Lets you maintain correct and appropriate data.
- Run more effective CABs with accurate configuration and dependency data.
- Great change manager I know of.
- It's the best configuration management solution I have ever interacted with.
- Provide a single, consolidated reference of landscape and services data to support business decision-making.
- Highly adaptable.
- Provides relevant insights for your business.
- Offers quality and reliable data.
Let's detect potential conflicts when multiple changes are scheduled for the same time. Understand what services are affected by the ticket you're working on. Automatically route tickets to the potential solver based on CMDB data. Retrieve detailed configuration data for the assets you are troubleshooting. Resolve tickets faster. It is highly scalable.
It strives to enrich ecosystem workflow with a business-aware, single source of references for your assets and services. Combine and federate data from multiple sources. Automatically populate and update your CMDB with BCM Helix Discovery. Provide the best quality of data to your business via a KPI-driven user Experience. Manage your assets and services with accuracy.
- ITIL helps to meet customer expectations.
- Beat competitors offerings
- Allign with legal and regulatory requirements.
- The best IT services management that helps to increase overall service management does deliver business value.
- Great change manager.
- Service desk agent.
- Lets you define granular role based access for all items and attributes.
- Provides you with a single source of references for your assets and services.
- Transform service agent experience with BMC Helix Cognitive Automation.
- The leading configuration management database.
- Manage services and assets accurately.
- A great ticket resolver.
Run more effective CABs with accurate configuration and dependency data. Understand the impact of a change on other Infrastructure, applications, and services. Detect potential conflict when multiple changes are scheduled for the same time. Track and manage hardware, software, and cloud service configuration and relationship. Automatically route tickets to the optimal resolver based on CMDB data.
September 06, 2016
BMC Atrium CMDB - the long and short of it
We currently only use it to store information on our servers for our IT departments. However, we are looking at expanding this to include more non-IT type information such as creating assets for locations and things which would help assist with our IT Service Desk such as mobile phones and computer workstations.
- Atrium CMDB integration with Remedy and SmartIT are great! It's very simple to select an asset which is affected by a work ticket.
- The storage capacity of information which can be saved into the CMDB is vast. It's not limited to IT based assets only.
- The vast ability of storage of an asset in the CMDB. While it is a great feature, it is also an area of potential catastrophe. It is akin to only driving a basic automatic car for years and then being put into the seat of an Formula 1 racer. If you don't know what you're doing, better prepare for disaster.
- To utilize any advanced features of the Atrium CMDB, you'll want to look into some sort of training. Otherwise, you will have a large mess to clean up and getting rid of a mess of this size and potential magnitude is a large undertaking.
- Combined with BMC Discovery, the CMDB has enabled us to have very useful metrics on affected server assets. Especially those affected by incidents, which allows us to troubleshoot potential reoccurring problems before they get started.
- The ability to pull up a users information and know where they sit, what hardware and software they are using, as well as the ability to easily process tickets against it will significantly decrease our response times for service outages.
No
September 02, 2016
BMC Atrium CMDB is still first in class
We are using the BMC Atrium CMDB to keep track of our assets primarily from the parent host system to individual components such as CPU, software, memory, processor etc. The CMDB is quite easy to customize and thus, this is why I really support the BMC's edition of the CMDB. This helps us track our IT assets, how much they cost, and helps us plan for future upgrades.
- Managing computer systems & components
- Associating costs and financial data
- Associating Incidents, Changes, Problems, Releases, etc
- Normalizing and Reconciliation Engine
- Better financial systems, depreciation, chargebacks, etc
- Easier time to customize the forms
- Moving towards a fully chargeback model would help non-IT departments help curb their spend. However, a company needs to be fully mature in order to do this. Without an iron tight process, the CMDB will be quickly filled with garbage. It'll require experienced asset admins to continuously monitor the system.
The number of workflows, escalations, processes built in the out of the box Remedy is outstanding. Trying to mimic/customize an open source, or even Remedyforce would cost more than implementing a vanilla Remedy.
We reviewed ServiceNow but we felt that in terms of an end-to-end implementation tool, Remedy is still first in class.
We reviewed ServiceNow but we felt that in terms of an end-to-end implementation tool, Remedy is still first in class.