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An alluring configuration management Database tool Rich in managing business data.
December 21, 2021

An alluring configuration management Database tool Rich in managing business data.

Lucas Michael | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with BMC Helix Configuration Management Database (CMDB)

It strives to enrich ecosystem workflow with a business-aware, single source of references for your assets and services. Combine and federate data from multiple sources. Automatically populate and update your CMDB with BCM Helix Discovery. Provide the best quality of data to your business via a KPI-driven user Experience. Manage your assets and services with accuracy.
  • ITIL helps to meet customer expectations.
  • Beat competitors offerings
  • Allign with legal and regulatory requirements.
  • The best IT services management that helps to increase overall service management does deliver business value.
  • Great change manager.
  • Service desk agent.
  • Lets you define granular role based access for all items and attributes.
  • Provides you with a single source of references for your assets and services.
  • Transform service agent experience with BMC Helix Cognitive Automation.
  • The leading configuration management database.
  • Manage services and assets accurately.
  • A great ticket resolver.
Run more effective CABs with accurate configuration and dependency data. Understand the impact of a change on other Infrastructure, applications, and services. Detect potential conflict when multiple changes are scheduled for the same time. Track and manage hardware, software, and cloud service configuration and relationship. Automatically route tickets to the optimal resolver based on CMDB data.

Do you think BMC Helix Configuration Management Database (CMDB) delivers good value for the price?

Yes

Are you happy with BMC Helix Configuration Management Database (CMDB)'s feature set?

Yes

Did BMC Helix Configuration Management Database (CMDB) live up to sales and marketing promises?

Yes

Did implementation of BMC Helix Configuration Management Database (CMDB) go as expected?

Yes

Would you buy BMC Helix Configuration Management Database (CMDB) again?

Yes

Track and manage hardware, software, and cloud service configuration and relationship. Measure the success of your configuration management process and policy with predefined KPIs. Automatically populate and update CMBD minutes with BCM Helix Discovery, BMC Helix Client Management, and other connectors. Import and federate data from other sources with powerful Integra tools using a rich set of API.