Delighted

Overview

Reviews

Easy to use, affordable and effective!

8
We currently use Delighted in our Customer Success Department. We are able to send out our NPS surveys bi-weekly and receive feedback from …
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Simple Customer Surveys

8
Our company uses Delighted across the whole organization. Our company goal is to provide outstanding customer service and we use the …

Reviewer Pros & Cons

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Pricing

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Survey 100 people/month

$25

Cloud

Survey 750 people/month

$49

Cloud

Survey 2500 people/month

$99

Cloud

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

Features Scorecard

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Product Details

What is Delighted?

Delighted is a tool for quickly and easily gathering real time, actionable feedback from customers via email, web or SMS. Delighted uses the Net Promoter System to measure the customer journey, and takes care of all aspects of the customer feedback process from collection and analysis, through notification and distribution. Delighted aims to be the single source to manage surveys for customers, partners, vendors and employees. According to the vendor, this enables organizations of all sizes to create a customer-centric organization, align customer needs with business growth, measure the customer voice over time and proactively reduce churn.

The vendor says users can start getting customer feedback in 13 minutes from first click, via email, web, or SMS; customers typically see a 30% response rate and 70% comment rate. Delighted integrates with popular business applications so that feedback can be seamlessly included in users' existing workflow. It is designed for ease of use and with a robust feature set to cater to both small businesses and well known brands. The vendor also offers 'concierge' support to help customers be successful with the platform.

Delighted Features

Survey Format & Appearance Features

  • Supported: Online surveys
  • Supported: Themes
  • Supported: Custom logo/branding
  • Supported: Single page survey
  • Supported: Responsive design

Survey Content Features

  • Supported: Translation/multi-lingual

Survey Reporting & Analytics Features

  • Supported: Response tracking
  • Supported: Data export
  • Supported: Real-time results
  • Supported: Standard reports

Survey Integrations Features

  • Supported: CRM Integration
  • Supported: E-commerce integration

Survey Automation Features

  • Supported: Notifications and alerts
  • Supported: Calendar/scheduling

Survey Distribution Features

  • Supported: In-tool invites
  • Supported: Email distribution
  • Supported: Cross-channel distribution
  • Supported: Custom survey URLs
  • Supported: Embeddable surveys
  • Supported: Anonymous responses
  • Supported: Respondent restrictions

Survey Administration & Security Features

  • Supported: Multiple users

Additional Features

  • Supported: Start getting feedback in 13 mins (from sign up to first response)
  • Supported: View NPS of entire customer base and customer segments
  • Supported: Customer concierge
  • Supported: Gather feedback via email, web, SMS

Delighted Screenshots

See customer feedback at a glance; responsive for mobileCustomer trends let you save feedback from different customer segmentsGather feedback online or via SMSGather feedback with just one click in via email

Delighted Video

Andy Dunn, CEO Bonobos, reveals how Delighted gives Bonobos direct access to customer feedback.

Delighted Integrations

Delighted Competitors

  • asknicely
  • promoter.io
  • Excel spreadsheet/manual processes

Delighted Customer Size Distribution

Consumers0%
Small Businesses (1-50 employees)55%
Mid-Size Companies (51-500 employees)40%
Enterprises (more than 500 employees)5%

Delighted Technical Details

Deployment TypesSaaS
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Mobile Web
Supported CountriesAvailable globally
Supported LanguagesFrench, Italian, German, Portuguese (Delighted supports 40 languages)

Alternatives

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Frequently Asked Questions

What is Delighted's best feature?

Reviewers rate Data export highest, with a score of 9.7.

Who uses Delighted?

The most common users of Delighted are from Mid-size Companies and the Internet industry.

Reviews and Ratings

(1)

Ratings

Reviews

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Score 9 out of 10
Vetted Review
Verified User
Review Source
We run surveys every single day and have the responses fed directly into our Slack instance. Everyone in the organization (not just CX) can view and resolve any issues customers bring up without needing for them to reach out to our Customer Support team. Truly, Delighted has made the organization more customer centric by delivering the feedback right where everyone is (no PowerPoint presentations required).