Stay away
Rating: 1 out of 10
May 10, 2024
Verified User
Vetted Review
Verified User
2 years of experience
Overview
What is Heartland Payroll+?
Heartland Payroll+ is presented as a complete management solution, designed to serve as a single point of contact, making it easy to deal with any issue. Customers have online access to their payroll data and employee information, and Heartland’s tools…
Learn from top reviewers
Verified user
Director
2 years of experienceTry to reach out to a Heartland representative. If you can find one that responds
Rating: 1 out of 10
September 9, 2023Payroll service
White Glove Payroll Service
Rating: 10 out of 10
June 23, 2022I own and operate a Group Health Insurance Agency. We have now been partnering with Heartland Payroll/HR for the last 2 years. It has been an amazing experience. Not only has ...
Verified user
C-Level Executive
2 years of experienceHeartland Payroll is a FLOP. DON'T DO IT!!!!
Rating: 1 out of 10
March 15, 2022We rely on our payroll system for onboarding, managing employee time, and processing payroll as well as tax return filing for 50+ employees in medical practice.
Reliable and efficient payroll solutions for a busy office environment.
Rating: 9 out of 10
October 26, 2021Our company uses Heartland Payroll as our payroll processor and also for the Onboarding process. Heartland Hire is the onboarding tool connected with our Heartland payroll acc...
Cathy Hutchison
Administrative Assistant - Corporate
Property Management, HR, Accounting
StorPlace Self Storage
3 years of experienceHave time and like frustration in your life?
Rating: 1 out of 10
September 24, 2021I used Heartland Payroll+ for both payroll processing and credit card processing. I terminated my CC processing with them due to their costs, customer service, and what I felt...
Verified user
Administrator
13 years of experienceHeartland Payroll will make your heart rest easy with their simple payroll solutions.
Rating: 7 out of 10
April 16, 2021We are a small video production company with only four full-time employees paid on salary. We have used Heartland Payroll since we started payroll four years ago. They make it...
I Highly Recommend Heartland Payroll!
Rating: 10 out of 10
April 2, 2020We use Heartland for all divisions. We utilize the payroll and employee onboarding products. It helps keep all documents in one secure location and allows our employees to acc...
Heartland Payroll is a payroll to my heart!
Rating: 10 out of 10
April 2, 2020We use Heartland Payroll for our whole organization. It is a great payroll service. I really appreciate the personal service, the fixed payroll fee as opposed to an initial lo...
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What is Heartland Payroll+?
Heartland Payroll+ is presented as a complete management solution, designed to serve as a single point of contact, making it easy to deal with any issue. Customers have online access to their payroll data and employee information, and Heartland’s tools are accessible on the go.
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Features
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Product Details
- About
- Competitors
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What is Heartland Payroll+?
Heartland Payroll+ is presented as a complete management solution, designed to serve as a single point of contact, making it easy to deal with any issue. Customers have online access to their payroll data and employee information, and Heartland’s tools are accessible on the go.
Heartland Payroll+ Features
Payroll Management Features
- Supported: Pay calculation
- Supported: Support for external payroll vendors
- Supported: Off-cycle/On-Demand payment
- Supported: Payroll history for each employee
- Supported: Benefit plan administration
- Supported: Direct deposit files
- Supported: Payroll tracking and auditing
- Supported: Salary revision and increment management
- Supported: Reimbursement management
- Supported: Statutory form management
Heartland Payroll+ Video
Brief Overview on Heartland Payroll+
Heartland Payroll+ Competitors
Heartland Payroll+ Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
Frequently Asked Questions
Reviewers rate Salary revision and increment management highest, with a score of 9.3.
The most common users of Heartland Payroll+ are from Small Businesses (1-50 employees).
Comparisons
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Reviews and Ratings
(18)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
- Recommendations
Heartland Payroll+ has proven to be a valuable tool for small businesses in streamlining their payroll and onboarding processes. For example, a small video production company relies on the software to accurately and timely process payrolls for their employees. With the assistance of a representative during setup and a remote account manager handling the ongoing payroll tasks, the company can ensure that their employees are paid correctly. Additionally, the software's integration with E-verify and Good Hire seamlessly facilitates background checks during the onboarding process.
Furthermore, Heartland Payroll+ is beneficial for medical practices with multiple facilities and scattered employees. These practices have found that the software simplifies the hiring process by ensuring all necessary documentation is in place and securely stored in the cloud. The ability to centralize employee documents in one secure location allows employees to access their pay stubs at any time. Moreover, Heartland Payroll+'s personal service, fixed payroll fee, and lack of sales calls have received high recommendations from users.
However, some users have faced challenges when using Heartland Payroll+. For instance, a user who utilized the product for both payroll processing and credit card processing terminated the latter due to cost and customer service issues. Furthermore, there have been instances where users experienced difficulties with customer service and a lack of immediate tech support during transitions, leading to frustration and perceived poor communication. Additionally, some users encountered problems with timely filing of 941 forms and had to search for emails due to changes in representatives. Despite these challenges, many users find that Heartland Payroll+ provides a cost-effective solution compared to other payroll providers.
Highly Responsive Account Representative: Users have consistently praised the account representative of Heartland Payroll+ for their prompt and helpful communication. Several users have expressed satisfaction with quick email responses, indicating that the account representative is highly responsive to customer inquiries.
Extremely Easy to Use Online System: The online system of Heartland Payroll+ has been described as extremely user-friendly by numerous reviewers. Customers find it convenient to navigate through the software and perform tasks effortlessly. This positive sentiment suggests that the software's interface and functionality are intuitive, making it easy for users to manage their payroll-related activities.
Convenient Onboarding Process with Heartland Hire: Many users have commended Heartland Payroll+'s feature called Heartland Hire, which facilitates a seamless onboarding process for new hires. This indicates that the software provides a convenient and efficient solution for bringing new employees on board, streamlining administrative tasks associated with hiring and integrating them into the payroll system.
Missing Email Reminders: Some users have expressed frustration with not receiving email reminders for payroll processing, which has led to potential issues in managing payroll in a timely manner.
Lack of Local Support: Several reviewers have mentioned the lack of accessible local support after their setup representative departed. This highlights the need for readily available contact in case of any issues or questions that may arise.
Inconvenient Payroll Repeating Process: Users have desired a one-click button feature to easily repeat the same payroll from the previous period, indicating that the current process may be time-consuming or inconvenient.
Users highly recommend Heartland for its personal and attentive service, which includes quick and knowledgeable customer support. They suggest giving Heartland a try for payroll processing and utilizing their useful HR portal. Additionally, users recommend taking the time to learn how to generate reports during implementation. They believe that Heartland is worth making the switch to for its ease of use and online portal. Users also highly recommend signing up with Heartland for payroll processing and onboarding assistance. They suggest spending time during implementation to learn how to run census and payroll reports. Overall, users think that Heartland provides great service, excellent support, and is a reliable payroll company.
Reviews
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Try to reach out to a Heartland representative. If you can find one that responds
Rating: 1 out of 10
September 09, 2023
JK
Vetted Review
Verified User
2 years of experience
- Website is well designed
White Glove Payroll Service
Rating: 10 out of 10
June 23, 2022
Verified User
Vetted Review
2 years of experience
- White-glove customer support. All employees are in the United States and they must pay them well, because they don't seem to have turnover there.
- Technology is awesome. We have Payroll, HR, T&A, ATS, and onboarding with them.
- Their Tax Credit tech is amazing. I received more money in tax credits last year than payroll cost me. That's a net positive!
- Compliance with their HR team is great, and they don't hit you over the head on the price for it.
- Pricing is fantastic with a 3-year price lock. No BS discounting that jumps back up a year later.
Heartland Payroll is a FLOP. DON'T DO IT!!!!
Rating: 1 out of 10
March 15, 2022
JC
Vetted Review
Verified User
- Calculating accurate pay
- General Ledger importation
Reliable and efficient payroll solutions for a busy office environment.
Rating: 9 out of 10
October 26, 2021
CH
Vetted Review
Verified User
3 years of experience
- Onboarding new hires is convenient and easy with Heartland Hire!
- Employees have easy access to paystubs and W-2 as soon as they become available.
- Heartlands dashboard of reminders keeps me on track for payroll processing.
Have time and like frustration in your life?
Rating: 1 out of 10
September 24, 2021
Verified User
Vetted Review
Verified User
13 years of experience
- Cheap payroll processing but [in my opinion] you get what you pay for
- [In my experience] great ability to frustrate their customers
- Geat for the economy because [I feel] they hire so many different people and [in my experience] they don't hang around [so] you don't know who your rep is
Heartland Payroll will make your heart rest easy with their simple payroll solutions.
Rating: 7 out of 10
April 16, 2021
BG
Vetted Review
Verified User
4 years of experience
- The account rep is very responsive and usually gets back to my emails quickly.
- The online system is really easy to use.
- They offer a separate page for employees to log in for pay stubs and another log in for admin.
I Highly Recommend Heartland Payroll!
Rating: 10 out of 10
April 02, 2020
LB
Vetted Review
Verified User
1 year of experience
- Onboarding: their secure platform allows employees to upload sensitive documents to a safe location.
- Payroll processing: it's a very easy platform to navigate through.
- Personal communication: I have one rep who I have direct communication with.
Heartland Payroll is a payroll to my heart!
Rating: 10 out of 10
April 02, 2020
TL
Vetted Review
Verified User
3 years of experience
- Personal service
- No sales calls
- Payroll fees are as promised