Chose HubSpot Service Hub
Hubspot Automations are very powerful has it provides a drag-and-drop interface to create journeys on doing automation. It integrates seamlessly with the Hubspot CRM and the integration is much deeper and powerful
Product | Rating | Most Used By | Product Summary | Starting Price |
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HubSpot Service Hub | N/A | HubSpot Service Hub aims to bring customer service data and channels together in one place, and helps scale support through automation and self-service. According to the vendor, Service Hub provides more time for proactive service that delights, retains, and grows your customer base. | $50 per month | |
Zendesk Suite | N/A | The Zendesk Support suite is a cloud-based customer support software built for better customer relationships. Designed to improve customer satisfaction and to support customers on any channel: text SMS, web, mobile app, phone, email, social media. The vendor states more than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Slack are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk offers a full suite of products to meet customer… | $55 per month agent |
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Entry-level Setup Fee | No setup fee | Optional | ||||||||||||||
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Considered Both Products | HubSpot Service Hub | Zendesk Suite |
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HubSpot Service Hub | Zendesk Suite | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Salesforce Service Cloud Score 8.7 out of 10 | Salesforce Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
HubSpot Service Hub | Zendesk Suite | |
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Likelihood to Recommend | 8.6 (12 ratings) | 8.3 (152 ratings) |
Likelihood to Renew | - (0 ratings) | 10.0 (40 ratings) |
Usability | - (0 ratings) | 7.7 (25 ratings) |
Availability | - (0 ratings) | 8.6 (13 ratings) |
Performance | - (0 ratings) | 8.0 (10 ratings) |
Support Rating | - (0 ratings) | 9.0 (29 ratings) |
In-Person Training | - (0 ratings) | 10.0 (1 ratings) |
Online Training | - (0 ratings) | 7.9 (9 ratings) |
Implementation Rating | - (0 ratings) | 9.0 (18 ratings) |
Configurability | - (0 ratings) | 9.3 (3 ratings) |
HubSpot Service Hub | Zendesk Suite | |
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Likelihood to Recommend | HubSpot | Zendesk |
Pros | HubSpot | Zendesk |
Cons | HubSpot | Zendesk |
Likelihood to Renew | HubSpot No answers on this topic | Zendesk |
Usability | HubSpot No answers on this topic | Zendesk |
Reliability and Availability | HubSpot No answers on this topic | Zendesk |
Performance | HubSpot No answers on this topic | Zendesk |
Support Rating | HubSpot No answers on this topic | Zendesk |
Online Training | HubSpot No answers on this topic | Zendesk |
Implementation Rating | HubSpot No answers on this topic | Zendesk |
Alternatives Considered | HubSpot | Zendesk |
Return on Investment | HubSpot | Zendesk |
ScreenShots | HubSpot Service Hub Screenshots | Zendesk Suite Screenshots |