What users are saying about
31 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.6 out of 100
Based on 31 reviews and ratings
481 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.3 out of 100
Based on 481 reviews and ratings
Feature Set Ratings
- Jira Service Management (Jira Service Desk) ranks higher in 1 feature set: Incident and problem management
Incident and problem management
8.5
HubSpot Service Hub
85%

9.0
Jira Service Management (Jira Service Desk)
90%
Jira Service Management (Jira Service Desk) ranks higher in 7/9 features
Jira Service Management (Jira Service Desk) ranks higher in 7/9 features
Organize and prioritize service tickets
8.7
87%
10 Ratings

9.1
91%
78 Ratings
Expert directory
7.9
79%
4 Ratings

9.0
90%
2 Ratings
Subscription-based notifications
8.2
82%
6 Ratings

10.0
100%
1 Rating
ITSM collaboration and documentation
7.6
76%
5 Ratings

8.9
89%
65 Ratings
Ticket creation and submission
9.3
93%
10 Ratings

N/A
0 Ratings
Ticket response
9.3
93%
10 Ratings

N/A
0 Ratings
Service restoration
N/A
0 Ratings

9.5
95%
2 Ratings
Self-service tools
N/A
0 Ratings

8.1
81%
72 Ratings
ITSM reports and dashboards
N/A
0 Ratings

8.2
82%
66 Ratings
Self Help Community
8.7
HubSpot Service Hub
87%

Jira Service Management (Jira Service Desk)
Feature Set Not Supported
N/A
HubSpot Service Hub ranks higher in 2/2 features
HubSpot Service Hub ranks higher in 2/2 features
External knowledge base
8.7
87%
9 Ratings

N/A
0 Ratings
Internal knowledge base
8.7
87%
9 Ratings

N/A
0 Ratings
Multi-Channel Help
8.1
HubSpot Service Hub
81%

Jira Service Management (Jira Service Desk)
Feature Set Not Supported
N/A
HubSpot Service Hub ranks higher in 5/5 features
HubSpot Service Hub ranks higher in 5/5 features
Customer portal
9.0
90%
4 Ratings

N/A
0 Ratings
IVR
7.0
70%
3 Ratings

N/A
0 Ratings
Social integration
7.2
72%
4 Ratings

N/A
0 Ratings
Email support
7.8
78%
6 Ratings

N/A
0 Ratings
Help Desk CRM integration
9.3
93%
6 Ratings

N/A
0 Ratings
ITSM asset management
HubSpot Service Hub
Feature Set Not Supported
N/A

10.0
Jira Service Management (Jira Service Desk)
100%
Jira Service Management (Jira Service Desk) ranks higher in 3/3 features
Jira Service Management (Jira Service Desk) ranks higher in 3/3 features
Configuration mangement
N/A
0 Ratings

10.0
100%
1 Rating
Asset management dashboard
N/A
0 Ratings

10.0
100%
1 Rating
Policy and contract enforcement
N/A
0 Ratings

10.0
100%
1 Rating
Change management
HubSpot Service Hub
Feature Set Not Supported
N/A

8.0
Jira Service Management (Jira Service Desk)
80%
Jira Service Management (Jira Service Desk) ranks higher in 3/3 features
Jira Service Management (Jira Service Desk) ranks higher in 3/3 features
Change requests repository
N/A
0 Ratings

8.7
87%
67 Ratings
Change calendar
N/A
0 Ratings

6.5
65%
2 Ratings
Service-level management
N/A
0 Ratings

8.9
89%
71 Ratings
Attribute Ratings
- Jira Service Management (Jira Service Desk) is rated higher in 1 area: Likelihood to Recommend
Likelihood to Recommend
8.7
HubSpot Service Hub
87%
11 Ratings

9.0
Jira Service Management (Jira Service Desk)
90%
79 Ratings
Likelihood to Renew
HubSpot Service Hub
N/A
0 Ratings

10.0
Jira Service Management (Jira Service Desk)
100%
1 Rating
Usability
HubSpot Service Hub
N/A
0 Ratings

9.5
Jira Service Management (Jira Service Desk)
95%
2 Ratings
Support Rating
HubSpot Service Hub
N/A
0 Ratings

8.8
Jira Service Management (Jira Service Desk)
88%
48 Ratings
Likelihood to Recommend
HubSpot Service Hub
It all depends on what business you're operating. You should also consider your needs, goals, and pain points when looking at [HubSpot] Service Hub. If you’re in need of a tool that will help you manage everything from start to finish, then yes HubSpot might be something to consider. It’s truly an all-in-one platform for everything and anything marketing, sales, and customer support, all in one place.
Contact Center Solutions Engineer
VesuvITas Contact Center Solutions GroupInformation Technology & Services, 11-50 employees
Jira Service Management (Jira Service Desk)
It will be well suite for large Organization where many team members involved from various Geographical location's in a single project or program as that would help greatly with this Agile Project Management tool. And, its may not be the right option for small organizations and also less of the need for co-located teams as well.
SME - Data Business Analyst
Neem Consulting LimitedResearch, 501-1000 employees
Pros
HubSpot Service Hub
- It makes it easier for us to keep track of customer awareness and review in one spot.
- The great thing about how easy it is to use all of its fantastic tools.
- The ability to check customer retention.
- It's easy to track and measure the success of our organization's sales team.
- This is a fantastic all-in-one customer success suite that includes ticketing.

Verified User
Representative in Sales
Food & Beverages Company, 1001-5000 employeesJira Service Management (Jira Service Desk)
- Integration with many of the most common tools companies are using (Slack, MS Teams, Salesforce, ... etc)
- Natural workflow with Jira (as product development / project management tool) which makes the full fix and follow up of the tickets / issues very easy to follow
- Allow multiple different entry points and work flows for as many different needs your teams / company have

Verified User
Manager in Engineering
Computer Software Company, 1001-5000 employeesCons
HubSpot Service Hub
- Need to be able to customize and prioritize tiles when in deal view
- Should have web forms and telescripts built into the program (templates)
VP Marketing & Business Development
Conveyco TechnologiesLogistics & Supply Chain, 51-200 employees
Jira Service Management (Jira Service Desk)
- Navigating through issues outside of a kan ban board can be confusing and task heavy.
- It's easy to clutter up the tool. It could use some easy clean up capabilities.
- User interface is decent, but could use work to make it more intuitive.

Verified User
Consultant in Human Resources
Management Consulting Company, 201-500 employeesPricing Details
HubSpot Service Hub
General
Free Trial
—Free/Freemium Version
Yes
Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
$50 per month
HubSpot Service Hub Editions & Modules
Edition
Starter | $50 ($45)1 |
---|---|
Professional | $400 ($360)1 |
Enterprise | Starting at $1,2002 |
- monthly (annually)
- per month
Additional Pricing Details
—Jira Service Management (Jira Service Desk)
General
Free Trial
Yes
Free/Freemium Version
—Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Starting Price
$0 per month
Jira Service Management (Jira Service Desk) Editions & Modules
Edition
Free | $01 |
---|---|
Standard | $202 |
Premium | $402 |
Enterprise | Contact sales team |
- per month
- per agent/per month
- none
Additional Pricing Details
—Usability
HubSpot Service Hub
No score
No answers yet
No answers on this topic
Jira Service Management (Jira Service Desk)
Jira Service Management (Jira Service Desk) 9.5
Based on 2 answers
I gave JIRA a score of 9 since I am happy with the service it offers. I can easily see the SLA since it gives me visibility. I can pull up the reports I need. I can reach out to our clients using the PR ticket so it is hassle-free for me.
PRODUCT SUPPORT TECHNICIAN
FIS GLOBAL SOLUTIONSFinancial Services, 1001-5000 employees
Support Rating
HubSpot Service Hub
No score
No answers yet
No answers on this topic
Jira Service Management (Jira Service Desk)
Jira Service Management (Jira Service Desk) 8.8
Based on 48 answers
I have not used the technical support from Atlassian. In terms of online help and resources, they are a bit limited thus making it more of a challenge to troubleshoot issues and learn more functionality. There aren't a lot of resources available on the Atlassian site besides developer documents. It would be nice to have a blog or forum where users can get the help they need.

Verified User
Administrator in Information Technology
Logistics & Supply Chain Company, 10,001+ employeesAlternatives Considered
HubSpot Service Hub
Hubspot Live chat is not the most feature backed but its core service is solid and gets the job. Other live chat software like Live Chat or Zendesk has more features but most of those features are not needed for the everyday biz user
VP of Marketing
FamePickMarketing & Advertising, 11-50 employees
Jira Service Management (Jira Service Desk)
Zendesk is a similar ticketing system that our organization used before JIRA Service Desk. The main drawback of Zendesk was that it can only be used as a cloud service. This means that our company data would be living on the internet at the hands of their security team. Another drawback of this is the price is significantly more expensive rather than hosting it yourself. Zendesk does have some additional features such as commenting on multiple tickets at once that JSD does lack. However, switching to JSD was significantly more cost effective because we have the ability and the infrastructure to host our own ticketing system, something that Zendesk could not provide. Ultimatley switching to JSD saved us money and allows the ability for integration with all of the other Atlassian Suite products that we use on a day to day basis.
Development Operations Systems Administrator
14 WestMarketing and Advertising, 501-1000 employees
Return on Investment
HubSpot Service Hub
- Lead management has become more streamlined
- Sales targets are visible; any changes made can be easily tracked and accounted for
- Overall lead lifecycle management has improved and the way data moves to other apps makes life easier for the other business functions to keep track on the new and old deals
Pre-Sales manager
CAST SOFTWARE India pvt LtdComputer Software, 201-500 employees
Jira Service Management (Jira Service Desk)
- It is definitely cheaper than Salesforce
- It allows the IT service desk to be more organized and respond more quickly to tickets, which can save time for both agent and requester.
- Some things are "not quite there" developmentally, so this means that internal IT will need to spend more time developing and testing the product.

Verified User
Administrator in Information Technology
Hospital & Health Care Company, 51-200 employees