TrustRadius Insights
InkFrog has been a valuable tool for eBay sellers, offering a variety of use cases to streamline their businesses. Many users have found …
Overview
What is inkFrog?
inkFrog headquartered in Phoenix provides auction management and ecommerce listing software for vendors selling through major ecommerce platforms (e.g. Amazon, eBay, etc.).
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What is inkFrog?
inkFrog headquartered in Phoenix provides auction management and ecommerce listing software for vendors selling through major ecommerce platforms (e.g. Amazon, eBay, etc.).
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- No setup fee
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- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Product Details
- About
- Tech Details
What is inkFrog?
inkFrog Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
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Reviews and Ratings
(3)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
- Recommendations
InkFrog has been a valuable tool for eBay sellers, offering a variety of use cases to streamline their businesses. Many users have found it effective for posting products on eBay, increasing boutique sales, and solving inventory management issues. Additionally, InkFrog has been praised for its support team's assistance in resolving problems related to eBay product listings. Users have appreciated the customizable templates and simplified listing process, which have saved them time, improved efficiency, and made their eBay businesses easier to manage.
Furthermore, InkFrog has been useful in unifying marketplaces, particularly for eBay, and simplifying tasks such as answering customer messages. Some users have also found value in connecting their eBay and Amazon accounts through InkFrog and managing inventory across multiple platforms. The software offers the ability to link unlimited Amazon and eBay accounts and provides unlimited online storage.
Moreover, InkFrog has proven efficient for integrating eBay and BigCommerce stores, managing inventory, and importing product variants. It addresses crucial aspects like inventory management, order tracking, and scheduling for eBay sellers. In addition to these features, InkFrog serves as a suitable replacement for eBay's discontinued tool, TurboLister, providing similar functionality and more. While some users have experienced intermittent issues with the software or faced challenges reaching the support team, many continue to find value in InkFrog for their eBay businesses.
Easy to Use: Many users have found inkFrog to be easy to use and newbie-friendly, with a user-friendly interface and easy synchronization with eBay. The clear interface on the computer screen has been praised by some reviewers.
Convenient Inventory Management: Users appreciate that inkFrog offers inventory management and an overview of inventory across various platforms, including eBay and Amazon. This feature has been particularly helpful for sellers who manage multiple online stores.
Great Customer Service: Several users have mentioned the good customer service provided by inkFrog. They found the customer support team to be very helpful in resolving setup mistakes and providing ongoing support.
Negative Customer Support: Users have consistently reported negative experiences with the customer support provided by the company, with many stating that they received unhelpful and rude replies. The support team is described as having a bad attitude and being unresponsive.
High Price: Several users have complained about the high price of the software, with one user mentioning a significant price increase of 400% without any prior notice. Additionally, users expressed their desire for a free trial to test the software before committing to it.
Functionality Issues: Some users have encountered issues with the software's functionality, such as images failing to load and causing the page to time out. However, these users did find the customer service helpful in resolving this particular issue.
Users commonly recommend the following based on their experiences with the software:
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Connect to the company's eBay connection: Users have suggested connecting to the company's eBay connection for a reliable and efficient online inventory management experience.
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Reach out to the customer service team for assistance: Users recommend reaching out to the customer service team for any issues or concerns, as they are responsive and helpful in addressing user needs.
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Try the free trial of the software: Users suggest trying the free trial of the software before committing to a subscription. This allows users to explore and evaluate its features without any financial commitment.
Some users have also expressed a desire for other price options, such as a free version with ads. Additionally, some users compared this software to Inkfrog, stating that Inkfrog offers more advanced features and benefits like linking unlimited accounts and providing a wider range of services.
Reviews
(1-2 of 2)Companies can't remove reviews or game the system. Here's why
October 03, 2019
Inkfrog - great eBay upload tool but not without issues
We use Inkfrog to push some of our website items from our BigCommerce site through to the eBay platform, so that stock and listings can be controlled and managed from the admin area of our website.
- Flexibility - there are a huge number of options for how to design your eBay store and display, price, list and sell your items on eBay. If you like having options for every eventuality, then Inkfrog is good with that! However, for us this is a double-edged sword - more about this on the next question.
- Inkfrog sits within the admin area of my website, I like not having to leave my website to attend to eBay. And although it doesn't at all feel like it's part of my website, and ultimately I would have preferred a direct integration, this is a good next-best option.
- Fabulous bulk upload options - you really can upload ALL of your inventory to eBay with just a few clicks. Such a time saver.
- Good price point.
- inkFrog is confusing. From its interface to the huge number of options, it is all too much. Then again, eBay is confusing, so not exactly inkFrog's fault here, but there are too many options, too many settings, and in the end you just want to switch off.
- It can be prone to technical blips. For example: there have been a number times when orders and stock levels have not synced and eBay orders have not been pushed to our website dashboard; we added a number of new products but the amount of stock that appeared on Inkfrog was different to what was available on our website; some listings on eBay were ended recently for "stock quantity changing on the website" (it didn't).
- You need to continue to watch your eBay shop like a hawk to ensure you don't miss any orders and stock levels remain correct.
- Not all of the events above have come with much explanation so communications perhaps could be improved.
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3.2
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18%
1.8
- inkFrog allowed us to list a huge amount of stock (but not all) to eBay relatively quickly thus increasing revenue significantly.
- Having a larger range of items on eBay has introduced our brand to new customers who then return to buy from us directly.
- However, inkFrog is time consuming to set up and run. You still need to control your eBay orders. This takes time out of your day.
- A couple of technical issues we experienced caused lost orders, significant inconvenience, and a bit of footwork to repair damaged customer relations. Luckily these events were infrequent.
We looked at Sellbrite. We really liked Sellbrite in view of its glowing reviews and integration with Etsy. However we didn't fully trial the program so I am not able to comment here more than to say that Inkfrog is by far the most economical option. We currently pay around $10 per month, whereas Sellbrite is nearly $50.
InkFrog is used by all of our small staff of marketing and IT personnel. The business problem it addresses is an inventory management/ order tracking/ and scheduling system for eBay, one of the online marketplaces we sell on. Ebay used to have a tool called turbolister that accomplished all of this, but this was discontinued a few years ago, and thankfully we discovered inkFrog, which does what turbolister did and more.
- InkFrog allows us to see the total number of products we have uploaded as listings on eBay, something that is surprisingly hard to find on eBay itself.
- InkFrog allows us to easily schedule when an item goes live on eBay, via auctiono or a permanent listing.
- InkFrog allows us to keep track of our inventory and how many times we have sold on eBay as well.
- It's very easy to navigate.
- The pre-built themes are really bad. Thankfully we don't have to use them and created our own.
- The other issue regarding these themes is that they are locked behind a paywall and are a premium feature; subpar themes should not be charged to consumers.
- InkFrog also connects with other marketplaces that we also sell on, such as Amazon. Unfortunately, it does not work as well with other marketplaces as it does with eBay, which is a shame since we would prefer to have it all in one place.
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9.4
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90%
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9.0
82%
8.2
- InkFrog had a positive effect on our management of eBay, which was a large hassle to deal with via just their eBay store.
- InkFrog also gave us a good ROI in terms of its pricing structure, which is very affordable
- InkFrog has given us the freedom that comes with scheduling listings for future dates. That way we don't have to be glued to eBay all day.
We used to use the eBay store and turbolister in the past for our eBay listings. InkFrog stacks much better than just the basic eBay store, which opened up our business to save a large amount of time as our eBay store keeps growing. We have also used quite a few other inventory solutions, and we hope that inkFrog opens their tool up so we can use it on marketplaces other than just eBay.