Review from a K-12 Perspective
We use JAGGAER as a Requisition to PO solution and we also process invoices through JAGGAER. JAGGAER helps automate parts of our …
Overview
What is JAGGAER?
JAGGAER is a procure-to-pay provider in the higher education and government sectors. JAGGAER eProcurement and strategic sourcing customers gain access to suppliers on a scalable, customizable platform. The JAGGAER SaaS-based, source-to-settle solution provides unparalleled visibility, insights and recommendations to procurement…
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What is JAGGAER?
JAGGAER is a procure-to-pay provider in the higher education and government sectors. JAGGAER eProcurement and strategic sourcing customers gain access to suppliers on a scalable, customizable platform. The JAGGAER SaaS-based, source-to-settle solution provides unparalleled visibility, insights and…
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What is JAGGAER?
JAGGAER Video
JAGGAER Autonomous Commerce - Transforming the way businesses conduct enterprise commerce.
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JAGGAER Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
Frequently Asked Questions
JAGGAER is a procure-to-pay provider in the higher education and government sectors. JAGGAER eProcurement and strategic sourcing customers gain access to suppliers on a scalable, customizable platform. The JAGGAER SaaS-based, source-to-settle solution provides unparalleled visibility, insights and recommendations to procurement leaders and suppliers. The result is a fluid supply chain driven by spend analysis, contract management, and an accounts payable solutions.
Reviewers rate Implementation Rating highest, with a score of 9.
The most common users of JAGGAER are from Enterprises (1,001+ employees).
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
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SciQuest, a procurement software used by various organizations, has proven to be an essential tool for streamlining purchasing processes and improving efficiency. Users have reported that the software is user-friendly and easy to learn, making it accessible for the whole organization. One of the key use cases of SciQuest is its ability to centralize and automate purchasing activities. For example, at University Hospital in Newark, NJ, SciQuest is used for all purchases that go to outside vendors, ensuring competitive pricing and significantly reducing paperwork and man-hours. The software also offers a comprehensive solution for managing vendor contracts, allowing users to create and store contracts within the system. Additionally, SciQuest's Spend Director module enables users to track spend against these contracts, ensuring compliance and optimizing procurement decisions.
Another valuable use case of SciQuest is its integration with other systems and platforms. The software seamlessly integrates with financial ERP systems, such as Ellucian's Banner, enabling users without access to the financial ERP to shop for products and assign them to others who do have access. This integration ensures a smooth procure-to-pay process for users in multiple departments and locations. SciQuest also facilitates e-procurement on campus by offering an online catalog and automating the requisitioning process. This allows faculty and staff at universities to easily purchase items needed for labs or other purposes.
Furthermore, SciQuest has been widely used across different industries beyond healthcare and education. For instance, Promega utilizes the SciQuest applications to provide product and price information to customers in the Academic, Biotech, and Pharmaceutical industries. The software acts as a central hub for procurement needs, supporting various functionalities such as creating punchouts, hosted catalogs, non-catalog POs, and check requests.
Although there have been some challenges reported with certain workflow features not fully aligning with existing approval policies within organizations, overall, SciQuest has revolutionized manual procurement processes by automating tasks and providing efficient solutions. It has become the go-to tool for various organizations, enabling them to optimize their purchasing activities, save costs, and improve overall productivity.
Highly Customizable User Interface: Users have expressed that the user interface of SciQuest's Spend Director is highly customizable and user-friendly. Many reviewers have stated that they appreciate being able to easily personalize their interface to suit their specific needs and preferences, allowing for a more tailored and efficient experience.
Extensive Documentation: The availability of extensive documentation has been praised by users as it allows them to easily find information on how to perform certain tasks within the system. Several reviewers have mentioned that the comprehensive documentation provided by SciQuest helps them quickly troubleshoot issues and learn new functionalities, enhancing their overall usage of the software.
Convenient Repository Feature: Users commend the convenience and easy access provided by the repository feature in SciQuest's Spend Director. Multiple reviewers have highlighted this feature as a valuable aspect of the software, consolidating all contracts in one place, making it effortless for users to locate and manage important documents related to procurement and purchasing processes.
Cons:
- Limited integration capabilities: Some users have expressed frustration with the limited integration capabilities of SciQuest, particularly in terms of integrating with other software such as Crystal Reports or MS Access. This has led to the need for building a shadow database for ad-hoc reports, which adds complexity and effort to the reporting process.
- Lack of intuitive features: Several users have found certain features of SciQuest to be lacking in intuitiveness. For example, the Supplies Manager module is considered rudimentary and the current report functionality is viewed as manual and lacking comprehensive data elements. Additionally, some users feel overwhelmed by the numerous options provided by SciQuest, making it difficult to navigate through the system efficiently.
- Inadequate customer support: A number of users have mentioned issues with customer support provided by SciQuest. While acknowledging that support help is still generally good, some users feel that it has lost its edge over time as the company focused on emerging products. Furthermore, there are concerns about the technical help desk's management of outstanding tasks decreasing as the company grew, resulting in slower response times and potentially unresolved issues for customers.
Users have provided several recommendations to improve the experience with Jaggaer. These include obtaining the manual and seeking help from the Technical support team, getting a demo before purchasing, and keeping an eye on orders for occasional mismatches. Additionally, users recommend that suppliers and customers utilize Jaggaer as a central platform for exporting usage, vendor ratings, quality certifications, and environmental certifications. Another suggestion is to understand business requirements before determining if Pool4Tool is the right solution. Overall, Jaggaer is praised for its functionalities and excellent Technical support team.
Attribute Ratings
Reviews
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June 03, 2015
4 year experience with SQ
Score 10 out of 10
Vetted Review
Verified User
The university I work for uses it as a central hub for procurement. We use punchouts, hosted catalogs, and non catalog PO's. We also use use it for creating check requests. Our P2P process interfaces with Oracle as our ERP.
- Contract enforcement with punchout suppliers.
- Technical support from SQ is very good
- Ease of use for end users
- SQ has so many options, some of our end users get overwhelmed with the options
- SQ provides options for embedded help functionality, but it would be nice if it were more interactive.
- When SQ was implemented, there was minimal assistance helping us define our training needs.
March 10, 2015
SciQuest.... Yes or No?
Score 9 out of 10
Vetted Review
Verified User
SciQuest is used by our purchasing department to streamline our PO purchases. The software it being used across the whole Tulsa Community College organization. This helps rein in each department's spending to an organized and detailed collection.
- Punch-out's will automatically enter the commodity code that is needed for the specific product you have selected. This helps keep mistakes to a minimum.
- SciQuest has your "profile" information saved so each purchase will be delivered to the exact name and address you ship to regularly.
- SciQuest is very user friendly. Your "homepage" can be manipulated to show or hide items to appeal to your visual stimulation.
- You can move items from one cart to another draft cart if you are unsure about your purchase.
- SciQuest allows you to shop with multiple vendors and once you are ready to finish your REQ it will separate each vendor to produce a separate REQ.
- Sometimes the site just will not connect to the punch-out vendor
March 21, 2014
SciQuest Review
Score 7 out of 10
Vetted Review
Verified User
Sciquest is used across the whole institute for ordering of all supplies and capital equipment. For us, it facilitates ordering by researches and processing by the procurement department.
- Easy ordering by users and assignment of PO numbers/processing by procurement
- Allows us to use institute wide bulk quotes from suppliers regularly without adding additional information
- Allows us to order from different vendors at one time and in one place
- Can sometimes be difficult to find products, and the information listed in product description is not always helpful
- Using items not found feature is a pain
March 21, 2014
sciquest review
Score 10 out of 10
Vetted Review
Verified User
Sciquest is being used to purchase items needed for labs. It is being used across whole organization. It makes it easier to purchase items and quickly get a purchase order.
- Sciquest gives many options when searching for an item
- Gives the option of looking up items from low to high cost
- It also gives you the option of looking up things from specific vendors
- More products added since "item not found" can take more time
Score 9 out of 10
Vetted Review
Verified User
It is used across the whole organization. It aggregates spending and allows the institution to leverage our spend.
- Web-based portal
- Defined process
- Spend reporting
- Clearer email notices
- More intuitive punch outs
- Intuitive online help / FAQs
March 20, 2014
SciQuest Spend Director
Score 7 out of 10
Vetted Review
Verified User
SciQuest is managed by our Procurement department, and used by budgetary lead appointed purchasing representatives from each department. All purchases orders begin as purchase requisitions, generated by those reps. All contracts are managed in SciQuest with key information identified including dates, stakeholders, renewal review questions, and related documents. SciQuest allows our Procurement department to focus on sourcing and cost avoidance strategies while still having oversight of all purchases, and enables the departments to channel their requisition efforts into creating the purchase order itself.
- Customer Service - They provide quarterly account reviews on how to optimize your configuration.
- Development - They continually add and optimize.
- Supplier Relationships - They are big enough that many suppliers already work with them.
- Integration - It has limitations integrating with Great Plains.
- Administrator Interface - It seems very manual to make certain types of configuration changes for accounting codes and rules.
- Reference Material - They don't make it, but they can likely get you someone else's.
March 18, 2014
SciQuest review
Score 7 out of 10
Vetted Review
Verified User
SciQuest is used by the whole organization. It addresses about 80% of every department's shopping needs.
- Collaborative shopping tools - sharing shopping carts and sharing favorite folders
- These are a huge asset to the academic environment whose staff and faculty want to work together on everything.
- The ability to view some product availability
- Images and simple search results layout is easy to read
- We asked for collaborative shopping tools 2 years ago. Their response time was slow and they did not reach out directly to us and let us know that our needs would be addressed.
March 17, 2014
Sciquest
Score 9 out of 10
Vetted Review
Verified User
I have used SciQuest in lower environments to test the functionality. It is being used in the whole organization, since it has the capability of importing multiple catalogs of different vendors and requesting non catalog items with proper workflow therefore it is very user friendly and easy to learn.
- User friendly
- Can access multiple catalogs of different vendors
- Visual Workflow
- Recommendation System
- Better Visuals
- More production details
March 14, 2014
Keeping up with the times
Score 9 out of 10
Vetted Review
Verified User
We are using SciQuest as our eProcurement system University-wide. The product streamlines purchasing processes across multiple departments, ensures competitive pricing, simplifies the purchasing process with 'one-stop' shopping and significantly cuts down on paperwork and man-hours from pricing research and order-tracking through the accounting end. Additionally, the risk of human error is greatly decreased as automation takes the place of 'pen and paper'.
- SciQuest eliminates paper. Obviously, this is good for the environment, saves time and money.
- SciQuest ensures the University is receiving the best pricing available from our vendors.
- SciQuest has processes in place to ensure goods are received and invoices are paid with very little error.
- I would like to eventually include all in-house requisitions as part of the automated process.
- I would like to include an internal 'general store' where offices may purchase items from other departments which may have excess (i.e. furniture, cleaning products etc).
- Many of us within the university purchase items for other departments. I feel this process could be simplified so individuals could have 'limited access' to outside dept. purchasing when necessary.
March 14, 2014
SciQuest Modules, Relatively Easy Set-up, Efficient Processing and Effective Spend Control
Score 8 out of 10
Vetted Review
Verified User
We use the SciQuest applications across the entire organization. It allows users who do not have access to our financial ERP to shop for products and assign them to others who do have the access to the financials. We use the SciQuest applications to guide our users towards using contracts with suppliers with whom we have strategic relationships. The applications also help automate and streamline purchasing and payment activities, making them more efficient with a reduction in errors that are experienced with manual entry.
- SciQuest does a very good job with content management and helping provide easier configuration and set-up activities with punchout suppliers. At the time that we implemented our ERP, it made sense to work with a group who had the expertise to do the integration as opposed to using our resources that were really needed elsewhere.
- The Settlement Manager has worked well with electronic invoicing. The two-way match adds an effective validation checkpoint before we bring the information into our payables module.
- Using an electronic marketplace has greatly enhanced the purchasing experience for our users as well as giving us the opportunity to guide users in a very decentralized purchasing environment towards preferred suppliers, helping to reduce maverick spend.
- Their existing pricing model for the number of Suppliers onboarded or removed has been a little disappointing as there are times when suppliers do have to be switched out.
- They have greatly helped in making UNSPSC updating easier, but I would like to be able to get an extract with a delta that would make it easier for us to update our ERP as this information needs to be stored on both sides.