What users are saying about
Top Rated
45 Ratings
Top Rated
45 Ratings
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Score 7.4 out of 100
55 Ratings
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Score 7.4 out of 100

Likelihood to Recommend

Coupa

Our main goals were to drive value by focusing on adoption by all, increased visibility in spend, and compliance. Coupa is very easy to use and does not feel like an ERP. Our end users like the easy to use, intuitive interface. A side benefit that we have experienced is that we were able to get rid of a shadow system that our IT department was using to track spending. They are able to use Coupa to track committed and actual spend and reconcile it their budgets and forecasts.
JR Miller | TrustRadius Reviewer

JAGGAER (formerly SciQuest)

As a purchasing app, it is excellent. I cannot speak to its usefulness in the AP area. it may be less useful in a different environment, such as manufacturing. For research and healthcare use, it is excellent.Also, we use Banner as our ERP. SciQuest is well versed with integrating with Banner. Users with a different ERP may experience less pleasant results.
Larry D'Ambrosa | TrustRadius Reviewer

Pros

Coupa

  • Ease of use. No IT support is needed. As the procurement manager, I'm also the Coupa administrator. I have the ability to configure, correct, manipulate, etc., the system to our needs.
  • No on-going training. The system, both P2P and Sourcing are incredibly intuitive. Many SAAS modules change dramatically with each new version and require additional training. Coupa does a great job of putting updated, searchable documents on-line to augment any additional training employees may need.
  • Rock solid stability. Coupa is never down, they far exceed the SLAs we have in place with them. I've never had a catastrophic failure or outage with them.
  • SOX compliancy. Need I say more? My internal and external audit teams have given the tool more than a passing grade.
  • Thought leadership. The tool is constantly evolving to live up to the high expectations of its user base. The Coupa Community has skin-in-the-game and Coupa listens to our needs/wants as well as adding their own cutting edge touches to the tool.
Scott Coleman CPSM, CPSD, C.P.M | TrustRadius Reviewer

JAGGAER (formerly SciQuest)

  • Source to settle: Although we did not purchase all the new applications in the suite SciQuest made, what we did use, worked and worked nicely. With SciQuest you can get a turn-key system.
  • I love the way SciQuest rolls out changes, measuring customer feedback, and rolling out major changes 3 times a year. Like clockwork you know what to expect ahead of time, deciding whether or not you need a particular enhancement (if optional), having plenty of time to make adjustments in business processes if needed, and/or user-base announcements.
  • I was always astonished to see both clients and potential clients come to the conferences. SciQuest would allow the "mixing" of clients and potential clients, apparently unafraid of any negative commentaries the potential clients might get. That has always been impressive to me as a techie myself.
Anonymous | TrustRadius Reviewer

Cons

Coupa

  • Implementation using a third-party consultant was a mistake. Maybe we had the wrong consultants assigned to us but make sure you understand who is doing the implementation. Implementation is costly but extremely important.
  • We often can have small issues with approval chains and they are hard to figure out. If there was more information on how to understand approval chains without reaching out to support, it would help.
Paul Wetterholm | TrustRadius Reviewer

JAGGAER (formerly SciQuest)

  • Their existing pricing model for the number of Suppliers onboarded or removed has been a little disappointing as there are times when suppliers do have to be switched out.
  • They have greatly helped in making UNSPSC updating easier, but I would like to be able to get an extract with a delta that would make it easier for us to update our ERP as this information needs to be stored on both sides.
Randy Henry | TrustRadius Reviewer

Likelihood to Renew

Coupa

No score
No answers yet
No answers on this topic

JAGGAER (formerly SciQuest)

JAGGAER (formerly SciQuest) 7.4
Based on 17 answers
Simplified and user friendly system that has been implemented across our entire institute and with all of our vendors. We really like this program and it works well for us. Changing to another program would be a significant time investment and hassle
Anonymous | TrustRadius Reviewer

Usability

Coupa

No score
No answers yet
No answers on this topic

JAGGAER (formerly SciQuest)

JAGGAER (formerly SciQuest) 8.2
Based on 5 answers
There is a 3 month learning curve and then the features are easy to use. My AP team processes 400 invoices daily through the system. The things to watch for are vendor billing mistakes (no/incorrect PO number, information discrepancies) and buyer purchase request inconsistencies. Those are part of AP anyway so maybe it is what it is. The Sciquest AP software performs as designed some improvements needed. In our system I have documented a list of 60 improvements that could increase throughput up to 50%. Those improvements include making the AP records GUI format more customized for AP purposes, and improving the QC tolerance functionality, which can be laborious to sync (Match).
Anonymous | TrustRadius Reviewer

Reliability and Availability

Coupa

No score
No answers yet
No answers on this topic

JAGGAER (formerly SciQuest)

JAGGAER (formerly SciQuest) 9.0
Based on 2 answers
They have had only a couple of very quick occasions where they were down for 1-2 minutes. One time they had a problem adding attachments. Very Reliable!
Anonymous | TrustRadius Reviewer

Performance

Coupa

No score
No answers yet
No answers on this topic

JAGGAER (formerly SciQuest)

JAGGAER (formerly SciQuest) 8.9
Based on 3 answers
Having used SciQuest for over five years and having their competitors, SciQuest offers the best user experience and integration between vendors and ERP.
Joel Hood | TrustRadius Reviewer

Support Rating

Coupa

No score
No answers yet
No answers on this topic

JAGGAER (formerly SciQuest)

JAGGAER (formerly SciQuest) 8.2
Based on 9 answers
They usually respond to medium-to-low priority issues very quickly, and high priority issues almost instantly. Their support team is knowledgeable and responsive. Their Supplier Enablement team is very good and is a feature that most of their competitors don't have. The company makes a serious effort to maintain good relationships with their customers.
Larry D'Ambrosa | TrustRadius Reviewer

Online Training

Coupa

No score
No answers yet
No answers on this topic

JAGGAER (formerly SciQuest)

JAGGAER (formerly SciQuest) 7.0
Based on 3 answers
SciQuest has changed its name to Jaggaer.https://www.jaggaer.com/
Roderick (Rick) Smith | TrustRadius Reviewer

Implementation Rating

Coupa

No score
No answers yet
No answers on this topic

JAGGAER (formerly SciQuest)

JAGGAER (formerly SciQuest) 9.0
Based on 3 answers
We had an internal project manager who was well versed in PMI methodologies. I think the implementation would have gone far less successfully, or may even have failed entirely, without her. She was able to do all the things a project manager is supposed to do, and in an ordered and organized manner.
Larry D'Ambrosa | TrustRadius Reviewer

Alternatives Considered

Coupa

Concur was a lot easier and more user friendly for employees doing expense reports on their phone. That is not the case with Coupa. You must use your laptop to do expenses and our managers don't always have enough time to do that while out in the field working. This has caused some issues.
Robyn Mankoski | TrustRadius Reviewer

JAGGAER (formerly SciQuest)

Again, our SciQuest system integrates with Banner. Banner does have a way to create, approve and report on POs. However, the SciQuest product is so much more user friendly, so the learning curve is very steep. Also, SciQuest gives us a lot more detail in our reporting and PO history, which is helpful when trying to remember what happened 6 month ago
Steven Hoover | TrustRadius Reviewer

Scalability

Coupa

No score
No answers yet
No answers on this topic

JAGGAER (formerly SciQuest)

JAGGAER (formerly SciQuest) 9.0
Based on 2 answers
Highly reliable remotely hosted PTP solution that interfaces with our remote OCR vendor and with university sited operational servers. Twice a year over the last 3 years a SciQuest/OCR system file handling or network problem occurs that gets fixed within a day.
Anonymous | TrustRadius Reviewer

Return on Investment

Coupa

  • The easy internal process to find. Given this is the same for all teams, I'd guess there is a positive impact from our Finance Team as they only have one tool they have to manage, pull reporting from, etc.
  • Frustrating process, as mentioned at times this can be a frustrating tool to use, which I think causes a lot of employees (who are not on the Finance Team) to direct undue frustration towards the Finance Team, creating avoidable tensions.
Rachel Friedlander-Holm | TrustRadius Reviewer

JAGGAER (formerly SciQuest)

  • Customers seem to be fine with selecting requisition items and having them pushed back via carts to a legacy system.
  • Converting one's legacy ERP system to a SaaS solution may prove to be too much of an overhaul in regards to converting to a new set of rules which do not fit exactly with current business processes. The inability to enhance in great detail is also a drawback for customers coming from a highly modifiable system.
Anonymous | TrustRadius Reviewer

Pricing Details

Coupa

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

JAGGAER (formerly SciQuest)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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