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Lumos has been highly valued by organizations for its ability to automate access requests and approvals, saving valuable time for IT teams …
Overview
What is Lumos?
Managing all of the apps deployed across a 1000+ person company can be painful. IT can be flooded with tickets addressing issues arising from these apps.Lumos helps to reduce IT tickets with its AppStore for Companies. Lumos enables employees to…
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What is Lumos?
Managing all of the apps deployed across a 1000+ person company can be painful. IT can be flooded with tickets addressing issues arising from these apps. Lumos helps to reduce IT tickets with its AppStore for Companies. Lumos enables employees to solve any software-related problem on their…
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Product Details
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- Tech Details
What is Lumos?
Managing all of the apps deployed across a 1000+ person company can be painful. IT can be flooded with tickets addressing issues arising from these apps.
Lumos helps to reduce IT tickets with its AppStore for Companies. Lumos enables employees to solve any software-related problem on their own. The user goes to the Lumos AppStore, requests an app, picks the repositories needed, and the manager approves the request through Slack so that Lumos can instantly create an account. Lumos aims to help:
Lumos helps to reduce IT tickets with its AppStore for Companies. Lumos enables employees to solve any software-related problem on their own. The user goes to the Lumos AppStore, requests an app, picks the repositories needed, and the manager approves the request through Slack so that Lumos can instantly create an account. Lumos aims to help:
- Boost productivity through self-service for app access requests
- Enforce security and compliance requirements by controlling which apps employees have access to, and for how long
- Help IT teams cut down on busywork with access reviews
Lumos Features
- Supported: Self-service Appstore with baked-in security
- Supported: Audit-friendly access review reporting
- Supported: Control shadow IT and SaaS spending
- Supported: Integrates with ITSM, IDP, and messaging apps
Lumos Screenshots
Lumos Integrations
Lumos Competitors
Lumos Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
Lumos has been highly valued by organizations for its ability to automate access requests and approvals, saving valuable time for IT teams and providing a seamless experience for end users. According to users, the software has effectively addressed several key business problems. It has streamlined the access request process, allowing staff to easily request access to the applications they need while enabling sys admins to promptly remove access when employees leave the company. This not only improves efficiency but also ensures that access is appropriately managed and in compliance with industry standards.
Another significant problem solved by Lumos is the identification and management of unused accounts. Users have found immense value in the software's ability to identify dormant orphaned accounts, helping organizations allocate resources more efficiently. Additionally, Lumos offers visibility into an organization's SaaS spending, enabling users to optimize costs and reduce waste by identifying areas where expenses can be streamlined. The tool's automation features, such as auto-provisioning and integrations with Slack, further enhance SaaS expense management, providing clear visibility into spending and streamlining workflows. Overall, Lumos has proven to be a valuable solution for various business problems related to access management, cost optimization, and resource allocation.
Streamlined Access Request Process: Many users have found Lumos to be extremely helpful in simplifying and expediting the access request process for employees. They appreciate Lumos's simple navigation, approval chains, and provisioning abilities, which have made it a breeze to request and grant access to apps.
Seamless Integration with Slack: Users have praised the integration of Lumos with Slack, as it allows them to receive notifications directly through Slack, keeping them updated on access requests. This integration has enhanced their experience by providing seamless communication and efficient access request management.
Quick User Offboarding: Several users have highlighted Lumos's quick user offboarding feature, mentioning that it saves significant time when an employee leaves the company. This time-saving capability streamlines the offboarding process, reducing manual effort and improving efficiency.
Lack of Transparent Pricing: Some users have expressed frustration with the lack of transparency regarding Lumos' pricing. They feel that there is a dearth of clear information about plans and pricing tiers, making it difficult to compare Lumos with other tools in the market.
Limited Functionality: One reviewer mentioned that they wished Lumos had the ability to display security information on various SAAS apps, such as SOC 2 compliance. This indicates a perceived limitation in the software's functionality and its inability to meet specific security requirements.
Absence of Live Chat Support: Another user mentioned that they wished Lumos had a live chat feature in their help center. While they appreciated the initial bot assistance, they felt that having the option to speak to a live representative would be beneficial for addressing more specific issues and receiving immediate support.