Name: Lumos
Rating: 8.1 (2 reviews)
Author: Lumos

Help Desk

Web and Video Conferencing

Customer Support

Version Control

Development

Alumni Management

Education

Business Intelligence (BI)

Collaboration

Contract Management

Enterprise Legal Management

Policy Management

Project Portfolio Management

Enterprise

Accounting

Finance and Accounting

Applicant Tracking

Corporate Learning Management

HR Management

HR Service Delivery

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Cloud Storage

Converged Network Adapters (CNAs)

Data Catalog

Data Center Networking

Data Integration

Database Load Balancing

Density-Optimized Servers

Fraud Detection

Integration Platform as a Service (iPaaS)

Managed DNS

Managed File Transfer (MFT)

Managed Hosting

Mobile Application Performance Monitoring  (APM)

Mobile Device Management (MDM)

Network Diagnostics

Network Performance Monitoring

NoSQL Databases

Observability

Server Management

Time Series Databases

Unified Endpoint Management (UEM)

Information Technology

A/B Testing

Account-Based Marketing (ABM)

Ad Serving & Retargeting

All-in-One Marketing

Audio Editing

Content Management

Contest Management

Customer Journey Analytics

Digital Asset Management

Email Marketing

Marketing Analytics

Marketing Automation

Mobile Advertising

Mobile Analytics

Press Release Management

Product Information Management (PIM)

Social Media Analytics

Social Media Management

Survey & Forms Building

Video Collaboration

Web Analytics

Marketing

Project Management

Wireframing

Professional Services

Call Recording

Customer Communication Management

Customer Relationship Management (CRM)

Presales

Sales

Civil Engineering

Construction Workforce Management

Dental

Loan Servicing

Patient Engagement

Revenue Cycle Management (RCM)

Vertical-Specific

Find top rated software and services based on in-depth reviews from verified users. 400+ software categories including PaaS, NoSQL, BI, HR, and more.

Blissfully

Teams Manager for Microsoft Teams

Solutions2Share

BetterCloud

External User Manager for Microsoft Teams

Lightspeed Digital Insight

Lightspeed Systems

Torii

Zylo

CloudM

CloudM (Cloud Technology Solutions Limited)

G2 Track

Productiv SaaS Intelligence Platform

Slack

Microsoft Teams

Zendesk Suite

Jira Service Management

ServiceNow IT Service Management

Okta

OneLogin by One Identity

Microsoft Azure

Amazon Web Services

Zoom Workplace

Datadog

Salesforce CMS

Google Workspace

### Access Management
Users generally praise Lumos for its streamlined access management capabilities. They appreciate the ease of access requests, quick user offboarding process, and efficient access review procedures. The platform's ability to automate access provisioning and de-provisioning, along with its user-friendly interface, receives positive feedback. Additionally, users value Lumos for its shadow IT discovery feature, standardized user provisioning, and audit logging functionality. The integration with ITSM tools and time-based access control are highlighted as valuable tools for managing temporary access and improving overall access control processes. Users also find the self-service catalog for access requests and integration with Slack to be beneficial in simplifying access approval workflows.

### Workflow and Approval Processes
Users consistently praise Lumos for its robust workflow and approval processes, highlighting the platform's ability to streamline access management, automate tasks, and enhance visibility into SaaS spending. Lumos's workflow and approval processes have successfully addressed challenges related to manual tracking, access coordination, and compliance requirements, earning positive feedback from users across various industries. The platform's intuitive interface and integration capabilities have made it a valuable asset for organizations looking to optimize their workflow efficiency and enhance approval processes.

### Application and License Management
User consensus seems to be that Lumos excels in application and license management capabilities. Reviewers appreciate Lumos for its ability to track and manage third-party SaaS applications effectively, making it easy for staff to request access and for sys admins to revoke access when needed. The platform's features like app discovery, access reviews, self-service integration with Slack, and license management are highlighted as valuable tools that help organizations optimize their software usage and costs. Despite some minor drawbacks related to integration with all software and the absence of certain security information within the app, Lumos is generally praised for its efficiency in managing applications and licenses.

### Onboarding and Offboarding
Users unanimously praise Lumos's streamlined onboarding and offboarding processes. They appreciate the time-saving benefits of one-click offboarding and the elimination of human error in the offboarding process. The platform's ability to automate onboarding and deprovisioning tasks efficiently resonates well with users, allowing for a smooth transition for new employees and departing staff. Additionally, the user-friendly interface and exceptional support team contribute to a positive experience during the onboarding process. Despite some minor suggestions for improvement, overall sentiment towards Lumos's onboarding and offboarding capabilities remains highly positive.

### Integration and Automation
Users consistently highlight Lumos's integration and automation features as key strengths of the platform. They appreciate the ease of setting up services, creating approval chains, and automating onboarding and deprovisioning processes. While some users have encountered minor bugs, Lumos's technical team has been responsive in addressing these issues. As Lumos continues to evolve and expand its integrations, users express excitement about the platform's growth and the potential for further enhancements.

### Compliance and Auditing
Users have consistently praised Lumos for its compliance and auditing capabilities, noting that it has significantly improved their ability to meet regulatory requirements and undergo audits with ease. The platform's features for conducting user access reviews and generating compliance reports have been particularly well-received, with users expressing confidence in the system's ability to provide auditable evidence for compliance purposes. Additionally, Lumos has been commended for its role in enhancing security measures and ensuring that access authorization processes are efficiently managed.

### Reporting and Visibility
Users consistently praise Lumos for its robust reporting and visibility features, highlighting the tool's effectiveness in enhancing visibility across various aspects of their organizations. The general sentiment among reviewers is that Lumos provides clear visibility into SaaS expenses, application usage, and access approvals, allowing for better cost management and streamlined processes. Users appreciate the ease of navigation and the detailed audit reports that Lumos offers, enabling them to identify areas of improvement and optimize their IT resources effectively. Additionally, the tool's continuous updates and enhancements further contribute to its value in providing comprehensive reporting and visibility solutions for businesses.

Lumos has been highly valued by organizations for its ability to automate access requests and approvals, saving valuable time for IT teams and providing a seamless experience for end users. According to users, the software has effectively addressed several key business problems. It has streamlined the access request process, allowing staff to easily request access to the applications they need while enabling sys admins to promptly remove access when employees leave the company. This not only improves efficiency but also ensures that access is appropriately managed and in compliance with industry standards.

Another significant problem solved by Lumos is the identification and management of unused accounts. Users have found immense value in the software's ability to identify dormant orphaned accounts, helping organizations allocate resources more efficiently. Additionally, Lumos offers visibility into an organization's SaaS spending, enabling users to optimize costs and reduce waste by identifying areas where expenses can be streamlined. The tool's automation features, such as auto-provisioning and integrations with Slack, further enhance SaaS expense management, providing clear visibility into spending and streamlining workflows. Overall, Lumos has proven to be a valuable solution for various business problems related to access management, cost optimization, and resource allocation.

Streamlined Access Request Process: Many users have found Lumos to be extremely helpful in simplifying and expediting the access request process for employees. They appreciate Lumos's simple navigation, approval chains, and provisioning abilities, which have made it a breeze to request and grant access to apps.

Seamless Integration with Slack: Users have praised the integration of Lumos with Slack, as it allows them to receive notifications directly through Slack, keeping them updated on access requests. This integration has enhanced their experience by providing seamless communication and efficient access request management.

Quick User Offboarding: Several users have highlighted Lumos's quick user offboarding feature, mentioning that it saves significant time when an employee leaves the company. This time-saving capability streamlines the offboarding process, reducing manual effort and improving efficiency.

Lack of Transparent Pricing: Some users have expressed frustration with the lack of transparency regarding Lumos' pricing. They feel that there is a dearth of clear information about plans and pricing tiers, making it difficult to compare Lumos with other tools in the market.

Limited Functionality: One reviewer mentioned that they wished Lumos had the ability to display security information on various SAAS apps, such as SOC 2 compliance. This indicates a perceived limitation in the software's functionality and its inability to meet specific security requirements.

Absence of Live Chat Support: Another user mentioned that they wished Lumos had a live chat feature in their help center. While they appreciated the initial bot assistance, they felt that having the option to speak to a live representative would be beneficial for addressing more specific issues and receiving immediate support.

Small: 1 - 249 users

Medium: 250 - 999 users

Large: 1,000 - 4,000 users

XL: more than 4,000 users

ShareGate headquartered in Montreal offers a suite of Sharepoint, Microsoft Office 365, and Azure adoption, administration, and cost management solutions.

Migrate Essentials

Migrate Pro

Migrate Enterprise

ShareGate Protect

ShareGate

Lumos

SaaS Management

Say goodbye to endless spreadsheets, VLOOKUPs, IT tickets, and back-and-forth with auditors Generate access review reports with all the user, account, and permission data you need.

Quantify your SaaS app license spending and savings potential. Bring all your app costs and usage into one view to detect overspending or redundant apps.

Cut down on IT tickets for routine app access requests. With Lumos, you can save time and reduce help desk tickets. Your employees can discover, request, and get access to apps in minutes.

Let managers or admins re-certify user access when employees change roles - no need to wait for an audit.

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

TrustRadius

Home

SaaS Management Platforms

Lumos

Overview

What is Lumos?