Parature from a user's perspective
The organization I was in was used by IT as a Helpdesk tool to capture, route and track Helpdesk tickets. I believe it was only being used …
Overview
What is Microsoft Parature (Discontinued)?
Parature was a self-service customer support platform providing a self-service knowledge base to connect with customers across multiple channels, including email, the web, chat or social media. The company was acquired by Microsoft in January 2014 and reached EOL in…
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What is Microsoft Parature (Discontinued)?
Parature was a self-service customer support platform providing a self-service knowledge base to connect with customers across multiple channels, including email, the web, chat or social media. The company was acquired by Microsoft in January 2014 and reached EOL in 2017. Former users are…
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What is Spiceworks Help Desk?
Spiceworks offers a set of free tools for IT network management and help desk support ticketing. The inventory management system essentially provides comprehensive device information for asset management. The Spiceworks Network Monitor provides information on observed IT for problem tracking and…
What is Salesforce Service Cloud?
Service Cloud is a customer service platform that helps businesses manage and resolve customer inquiries and issues. It provides tools for case management, knowledge base, omni-channel support, automation, and analytics, enabling companies to deliver exceptional customer service experiences.
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What is Microsoft Parature (Discontinued)?
Parature was a self-service customer support platform providing a self-service knowledge base to connect with customers across multiple channels, including email, the web, chat or social media. The company was acquired by Microsoft in January 2014 and reached EOL in 2017. Former users are encouraged to migrate to Microsoft Dynamics 365 Customer Service.
Microsoft Parature (Discontinued) Competitors
Microsoft Parature (Discontinued) Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
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(13)Attribute Ratings
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March 18, 2015
Parature from a user's perspective
The organization I was in was used by IT as a Helpdesk tool to capture, route and track Helpdesk tickets. I believe it was only being used by IT. The business problems addressed were that you don't have to be a rocket scientist to use it and that being a cloud based product made it easier to manage from an IT perspective.
- Works pretty well with all web browsers
- Does not need a ton of training to use
- Reduces the time to input and track tickets allowing the technician to do what they get paid to do, concentrate on fixing things
- Keep it simple - too many ticket routing tools like this try to do too much which ends up requiring more training time to use and makes it cumbersome for the user in production
- Love the fact that its web browser based but I'd love to see a Cloud Client that can be installed on the workstation so the user has a choice
- Faster ticket processing times
- Fast implementation via Cloud
I'm currently using Solarwinds Web Help Desk and I think the 2 are very comparable. I didn't select either product but I'd rate Parature at the same level as WHD or better.
- Don't know