Decent but not great.
August 23, 2014
Decent but not great.

Score 7 out of 10
Vetted Review
Verified User
Overall Satisfaction with Parature
Parature was used as a sole system of record for all our customer support cases, reviews, and feature requests. We used Parature to build our company's knowledge base for FAQ/help articles as well. It was only used at the the customer experience level.
Pros
- Syncs all support emails into cases that can the be prioritized, monitored, and tracked.
- Provides easy canned responses to common support questions helping save time.
- Provides live chat.
Cons
- Chat is not very steady. It often logs you out when you do not realize it.
- Chat options, reporting, and so on are very limited.
- Unfortunately, Parature's own support team is not very efficient.
- Customer service has improved thanks to Parature's live chat feature.
I haven't used many similar products.
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