Microsoft Parature (Discontinued) Reviews

12 Ratings
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Score 8.7 out of 100

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Anonymous | TrustRadius Reviewer
August 01, 2014

Support software for people who don't need support software

Score 3 out of 10
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Usability

3
It was bulky, cumbersome, and didn't allow us to handle the volume of cases we received on a daily basis. Many of our issues were highly technical in nature and we would often need to work on 2 or 3 at once. The poor design choices prevented this, which was unfortunate.
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About Microsoft Parature (Discontinued)

Parature was a self-service customer support platform providing a self-service knowledge base to connect with customers across multiple channels, including email, the web, chat or social media. The company was acquired by Microsoft in January 2014 and reached EOL in 2017. Former users are encouraged to migrate to Microsoft Dynamics 365 Customer Service.
Categories:  Help Desk

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Microsoft Parature (Discontinued) Technical Details

Operating Systems: Unspecified
Mobile Application:No