Oracle Service (formerly Oracle Service Cloud) Reviews

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215 Ratings
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Score 8.3 out of 100

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August 06, 2019
Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
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Performance

9
We use a lot of tabs and fields on our incident workspace, which should slow the system down, but it's still quite fast, and we continue to optimize whatever is possible.
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Feature Scorecard Summary

Organize and prioritize service tickets (66)
8.9
Expert directory (46)
8.4
Subscription-based notifications (50)
8.2
ITSM collaboration and documentation (44)
8.5
Ticket creation and submission (66)
8.6
Ticket response (66)
8.9
External knowledge base (59)
8.7
Internal knowledge base (67)
8.6
Customer portal (64)
8.8
IVR (31)
8.8
Social integration (41)
8.8
Email support (69)
8.6
Help Desk CRM integration (49)
9.0

What is Oracle Service (formerly Oracle Service Cloud)?

Oracle Service (formerly Oracle Service Cloud), part of the Oracle Advertising and Customer Experience suite, is a cloud-based, omnichannel solution that delivers relevant, connected customer experiences via personalized service interactions with a 360-degree view of the customer. With both B2C and B2B offerings, Oracle Service empowers businesses to offer customers various choices to engage across channels—anywhere, and any time—while balancing automation and intelligence with high-value customer engagement. Oracle Service's approach is driven by knowledge, automation, and evolving customer engagement channels, simplifying every service experience for agents and customers alike. By helping to differentiate an organization’s service experience, Oracle Service aims to deliver measurable business impacts across all industries.

The platform includes: Digital Customer Service, Service Center, Field Service, Knowledge Management, Customer Data Management, and Intelligent Advisor.


Oracle Service (formerly Oracle Service Cloud) Screenshots

Oracle Service (formerly Oracle Service Cloud) Video

Oracle CX for Service

Oracle Service (formerly Oracle Service Cloud) Integrations

Everything on the Oracle Marketplace (75+ apps)

Oracle Service (formerly Oracle Service Cloud) Competitors

Oracle Service (formerly Oracle Service Cloud) Support Options

 Paid Version
Phone
Live Chat
Email
Forum/Community
FAQ/Knowledgebase
Social Media
Video Tutorials / Webinar

Oracle Service (formerly Oracle Service Cloud) Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:Apple iOS, Android, Windows Phone, Blackberry, Mobile Web
Supported Languages: Arabic, Bulgarian, Chinese, Croatian, Czech, Danish, Dutch, English, Estonian, Finnish, French, German, Hungarian, Italian, Japanese, Korean, Latvian, Lithuanian, Greek, Norwegian, Polish, Portuguese, Romanian, Russian, Serbian, Slovenian, Spanish, Swedish, Turkish, Ukranian

Frequently Asked Questions

What is Oracle Service (formerly Oracle Service Cloud)?

Oracle Service Cloud is the help desk and customer experience management platform from Oracle. The technology was developed and supported by RightNow Technologies as RightNow CX for cloud-based call center automation, until that company's acquisition by Oracle in 2011 for about $1.5 billion.

What is Oracle Service (formerly Oracle Service Cloud)'s best feature?

Reviewers rate Help Desk CRM integration highest, with a score of 9.

Who uses Oracle Service (formerly Oracle Service Cloud)?

The most common users of Oracle Service (formerly Oracle Service Cloud) are from Enterprises and the Information Technology & Services industry.