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OFSC - experience
September 09, 2023

OFSC - experience

Anonymous | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User

Software Version

Oracle Field Service Cloud (legacy)

Overall Satisfaction with Oracle Service (formerly Oracle Service Cloud)

It's been used by our field service department. Field technician uses this for scheduling/updating calls, route optimization, time tracking and parts ordering
  • Call Scheduling
  • Route optimization
  • Good user interface
  • OFSC apps needs improvements
  • Difficult to do customization for organization need
  • Too many frequent changes
  • Longer time for stabilization
  • ROI on route optimization
N/A

Good

1. Route scheduling

2. Call updates

Bad

1. App on device is not functional/ reliable

Oracle Fusion Service Feature Ratings

Incident and problem management
7.8
Organize and prioritize service tickets
7
Subscription-based notifications
7
Ticket creation and submission
9
Ticket response
8
Self Help Community ()
Not Rated
Multi-Channel Help ()
Not Rated

Integrating Oracle Service (formerly Oracle Service Cloud)

Too many changes in last few years for integration needs, SOAP calls converted to REST. Plug in developed in JCS is now been asked to move to OFSC