Reputation Makes It Easy
November 07, 2021
Reputation Makes It Easy
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Reputation
Reputation is used across all customer-facing departments within our automotive group. It helps us streamline customer feedback and reviews into one portal across multiple locations. It also assists us in streamlining our responses to customers to ensure their feedback is received and heard. The alert system ensures all personnel and management teams are notified accordingly based on location and sentiment.
- Streamlines reviews across multiple platforms
- Makes answering reviews/surveys easy across multiple platforms
- Assists with management of consistent information across online listings
- Adding additional platforms to their feeds
- Alerts for new reviews and surveys
- Ability to respond across multiple platforms at once
- Ability to add additional users to receive alerts
- It's allowed us to save customers based on feedback received
- Allowed us to revamp and refocus our online reputation management process to enhance customer experiences
We used Naked Lime and Digital Airstrike prior to using Reputation and found Reputation's dashboard and overall UI to be much friendlier and easier to use across multiple staff members and management team members. Their streamline process of review platforms and online listings makes it easy to do our job and look at any analytics needed.
Do you think Reputation.com delivers good value for the price?
Yes
Are you happy with Reputation.com's feature set?
Yes
Did Reputation.com live up to sales and marketing promises?
Yes
Did implementation of Reputation.com go as expected?
Yes
Would you buy Reputation.com again?
Yes