One of the best Incident Management tools
August 01, 2022
One of the best Incident Management tools
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with ManageEngine ServiceDesk Plus
We are using Manage Engine ServiceDesk Plus as our incident management solution. Our users are opening tickets through ServiceDesk PLus with selecting right categories and options, then tickets are assigning to related technical support agents. With this workflow, we can control and monitoring our incident management process. Also this tool provide us a chance to show our effort on tickets.
- Easy to use
- Manage workflows
- Reporting of tickets
- Sometimes it gets crashed
- Updates are must be more often
- Some documentation are not so accurate
- High cost
- User management
- Documentation
- Lack number of updates
Jira Service Management is one of the strongest rival of Manage Engine Service Desk Plus. If we compare, both of them are really good for incident management and workflows. But when time to decide, Manage Engine Service Desk Plus is front of Jira Service Management with a few more steps because of the lower cost.
Do you think ManageEngine ServiceDesk Plus delivers good value for the price?
Yes
Are you happy with ManageEngine ServiceDesk Plus's feature set?
Yes
Did ManageEngine ServiceDesk Plus live up to sales and marketing promises?
Yes
Did implementation of ManageEngine ServiceDesk Plus go as expected?
Yes
Would you buy ManageEngine ServiceDesk Plus again?
Yes