ServiceMax Reviews

9 Ratings
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Score 6.9 out of 100

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Reviews (1-3 of 3)

Anonymous | TrustRadius Reviewer
Score 6 out of 10
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Use Cases and Deployment Scope

ServiceMax is used by our Field Services organization to track field service requests and the subsequent reports. It is also used by our operations to track locations of install base by serial number and process return materials authorizations. Quality organization uses it to track failure rates. Further, we use it to interface repair orders of the returned hardware to our contract manufacturers.
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Hans Hong | TrustRadius Reviewer
Score 4 out of 10
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Use Cases and Deployment Scope

We are using ServiceMax for our entire North America team of 200+ field service technicians. Backoffice support and technical support teams are also using it to support field service operations. This unifies us all into one system where a customer can smoothly talk to tech support, open a service call, be scheduled, and have a technician show up on site. The technician can then close the work order and report back into the system the results of the service call, and the call can then be billed out by our ERP system (we are integrated with Oracle).
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Anonymous | TrustRadius Reviewer
Score 5 out of 10
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Use Cases and Deployment Scope

Service Max is being used as the O&M extension to SalesForce. It currently is the platform for creating service tickets and handling the data entry for service tickets. ServiceMax also becomes the basis for accounting and billing from the service ticket information. Future plans are for it to handle inventory.
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About ServiceMax

ServiceMax is a cloud based field service management solution that was acquired by GE Digital.

ServiceMax Features

Has featureBilling & Invoicing, Call Center Management, Job Tracking, Scheduling, Technician Management
Has featureContract Management, Inventory Control, Mobile Access, Service History Tracking, Work Order Management
Has featureCustomer Database, Job Management, Routing, Self Service Portal

ServiceMax Competitors

Pricing

  • Has featureFree Trial Available?Yes
  • Has featureFree or Freemium Version Available?Yes
  • Has featurePremium Consulting/Integration Services Available?Yes
  • Entry-level set up fee?Required

ServiceMax Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:Apple iOS, Android, Windows Phone, Blackberry, Other
Supported Countries:GLOBAL
Supported Languages: ALL